I reached out to this florist after an online florist had cancelled on me after the flowers were…read morealready supposed to have been delivered. Darcie went above and beyond to make an arrangement and have it delivered to my Mom in the hospital not even an hour and a half after I called and ordered. I'm all the way in Texas and can't be with my Mom so to have someone go above and beyond on such short notice means everything to me and my family!!! Thank you again Darcie

The dad of a close family member passed away unexpectedly. We sent the "Beautiful in Blue" floral…read morearrangement to the Duksa Family Funeral Home at 20 Bonair Ave, Newington, Connecticut. In this arrangement, the serenity of the color blue, along with the purity of intention symbolized by white, let our family know that we were sending our calm strength to them during these difficult times. Beautiful blooms included blue hydrangea, crème roses, white lilies, and alstroemeria, along with yellow and white chrysanthemums, eucalyptus, limonium, and more, beautifully arranged in a dazzling cobalt blue vase. We read the reviews for the various local florists, and after reading the reviews, we selected "Dillon-Chapin Florist". I called the florist and called the florist by phone, and I wanted to be sure that an arrangement could be sent on the same day for the wake service that would start that afternoon, followed by the funeral the next day. I was asked what I was looking for, and I went onto the web site and selected a tall elegant arrangement, so I could share specific flowers and colors that I was considering, along with our sympathy card, because there did not appear to be enough room on the card section on the web site. The florist created a beautiful, thoughtful arrangement that accurately reflected the occasion's solemnity. Dillon-Chapin Florist gets top praise for attentive customer service, timely delivery, and understanding my personal preferences during a difficult time. The florist was willing to incorporate meaningful flowers and colors to personalize the arrangement, making it a fitting tribute to the deceased. I very much appreciated the florist's empathy and care in creating an arrangement that was at the wake, the church service, reception after the burial, and the family's home after the services. The florist created the floral arrangement with attention to detail, beautiful colors, and fresh flowers in February 2025. The sympathy arrangement was stunning and arrived on time at the funeral home. It was exactly what we needed to express our condolences during a difficult time. My family stated, "Your floral arrangement is magnificent, and the funeral home staff even commented on how beautiful it is. Thank you so much for your efforts in creating a floral arrangement in an array of colors that represented the impact that thedeceased's work over the years had on so many family and friendss! Our sincere thanks!

I had a problem with an FTD order which was 100% my fault which we found out together. Peter the…read moreowner called me directly and fixed everything. He was incredibly nice and helped me with the issue. For the future we will be using The Flower Box directly and skipping the FTD thing. Excellent customer service and incredible leadership. Kudos guys!

Great florist -- always very professional and provides great customer service as well.read more

I wanted to make my own centerpieces for a bridal shower and I ordered light pink roses from Rose…read moreto the Occasion. They were BEAUTIFUL (check out pics!) and they were wonderful about helping me get them opened up for the day of the event and telling me what to do with the flowers overnight. She was also able to give me an accurate quote over the phone, which I appreciated. The roses were $3.50 a stem but worth every penny! I had debated just picking up roses from the florist department at Stop and Shop, but when I went there to check out their selection, their roses were browning, closed up, and looked NOTHING like these. Will definitely use RTTO again!

Rose to the Occasion is worth every penny! The arrangements are beautiful and the Staff is so…read morecourteous and kind. Worth every penny I spend there! Also, they have saved me when I'm ordering late or need something in a pinch. If they can do it- they will try!

I usually never write reviews but this one time was an absolute MUST! First of all the business…read moreowners are incredibly sweet and extremely helpful. No matter how many times things changed with my events they were more than happy to accommodate any new flower or color I was hoping to include. Not to mention they did this while staying in my budget which is pretty much a dream come true these days. Now as much as everyone LOVES to have vendors you can trust, at the end of the day of course you want the product to be exactly what you were hoping for so let me assure you they did not disappoint even in the slightest. The flowers, arrangements and overall service was more than I could have ever hoped for! I hired Love Decor & More for my pre wedding party and wedding reception which was probably one of the best wedding decisions I made! Love you guys! Love, A new bride still gushing over her bouquet one month later :)

I called Rose Flowers & Gifts to order an arrangement for my daughter's birthday. I couldn't be…read morehappier with the wonderful customer service and attention to detail. The woman I spoke to was so nice and seemed genuinely touched by the message I requested on the card. My daughter said the arrangement was just beautiful! You will not be disappointed ordering from this wonderful small business!

I put in my sisters name to ship to. Then I paid for them. They arrived with my name as they…read moreshipped to my address and they came to me. There is no phone number listed to tell them what happened. It's like my sister's name, address and phone # disappeared and they defaulted it to me. I don't get it as I had to put her name in a few times to take. I just looked now and her name has disappeared from the order. What gives, software glitch where it rejected my sister's address so it defaulted to me. Any way its was like 85 dollars. I hope they can work something out with me as 1-800-flowers is good at that.

Terrible service and nasty customer interaction. My experience was very bad related to the…read moredelivery and worst related to seeking resolution with " the owner"

My sister-in-law was discharged from Waterbury Hospital to Prospect post surgery after a week long…read morestay. I sent her an arrangement and chocolates when she came home on February 18, 2023, and I was sending fom out of town in Boston. Margot's did a beautiful job, and my sister-in-law absolutely loved the arrangement. The hydrangeas were so fresh and both my brother and sister-in-law raved about the arrangement and the beautiful fresh flowers, at a time of year when it is not easy to get hydrangeas. Thank you so much for a wonderful job and puttine a smile on her face! I will come back again on other occasions!

$38.00 $40.00 w/ tax for a hanging plastic pot of geraniums that just price gauging! I will never…read moreshop here again further more it's filthy messy trash scattered through out and the greenhouse annuals are barely watered...not a good experience

****** BEWARE - DO NOT USE************…read more **"I wanted to take a moment to share an incredibly disappointing experience with Roma Florist, Thomaston. During an already difficult time after the passing of my mother-in-law, a thoughtful friend sent me a flower arrangement to lift my spirits. Unfortunately, when the flowers arrived, they were far from fresh--muted in color, with brown edges on the roses and carnations. I contacted the florist, and they offered to pick up the arrangement and deliver a fresh one. When the flowers were picked up, the delivery person stated they were fresh but I pointed out the brown edges on the carnations and roses that were clearly visible. Despite their promise to make things right, no replacement was ever delivered. Worse yet, when the sender followed up this morning with the owner (I believe the one with the accent) she refused to issue a $91.00 refund OR provide the new arrangement they had promised. It's disheartening to see a business treat grieving customers this way. I expected compassion and professionalism, but instead, I was met with poor service and broken promises. If you're considering using Roma's Florist, Thomaston, I'd think twice--because they certainly don't stand by their word. Now, we're out both the flowers and the money--without any resolution or acknowledgment. I'm sharing this to ensure others don't have to go through the same frustration. A little kindness goes a long way, and unfortunately, that's something this business seems to lack."**. The only reason they got one star is because I couldn't leave it blank!!****

We recently got married and had Maggie design the bridesmaid and bride bouquets. She did such a…read morebeautiful job! I had given her only a few pictures and she perfectly created bouquets to match my wedding vision. I received SO many compliments! She was super easy to work with and very communicative. Highly recommend! Thanks for helping to making our wedding day vision come to life!

Maggie was absolutely wonderful ! The flowers for my son's wedding were gorgeous, from the brides…read morespecial bouquet to the centerpieces, Maggies attention to detail was spot on. She made a special arrangement for the bride and groom's table that added a special touch. The mom's hand tied bouquets were perfect and the bridesmaids bouquets were beautiful. The bride chose white flowers with lots of greenery and Maggie's designs didn't disappoint. I highly recommend Maggie and Not just Flowers. We will use her again !