I reached out to this florist after an online florist had cancelled on me after the flowers were already supposed to have been delivered. Darcie went above and beyond to make an arrangement and have it delivered to my Mom in the hospital not even an hour and a half after I called and ordered. I'm all the way in Texas and can't be with my Mom so to have someone go above and beyond on such short notice means everything to me and my family!!! Thank you again Darcie read more

The dad of a close family member passed away unexpectedly. We sent the "Beautiful in Blue" floral arrangement to the Duksa Family Funeral Home at 20 Bonair Ave, Newington, Connecticut. In this arrangement, the serenity of the color blue, along with the purity of intention symbolized by white, let our family know that we were sending our calm strength to them during these difficult times. Beautiful blooms included blue hydrangea, crème roses, white lilies, and alstroemeria, along with yellow and white chrysanthemums, eucalyptus, limonium, and more, beautifully arranged in a dazzling cobalt blue vase. We read the reviews for the various local florists, and after reading the reviews, we selected "Dillon-Chapin Florist". I called the florist and called the florist by phone, and I wanted to be sure that an arrangement could be sent on the same day for the wake service that would start that afternoon, followed by the funeral the next day. I was asked what I was looking for, and I went onto the web site and selected a tall elegant arrangement, so I could share specific flowers and colors that I was considering, along with our sympathy card, because there did not appear to be enough room on the card section on the web site. The florist created a beautiful, thoughtful arrangement that accurately reflected the occasion's solemnity. Dillon-Chapin Florist gets top praise for attentive customer service, timely delivery, and understanding my personal preferences during a difficult time. The florist was willing to incorporate meaningful flowers and colors to personalize the arrangement, making it a fitting tribute to the deceased. I very much appreciated the florist's empathy and care in creating an arrangement that was at the wake, the church service, reception after the burial, and the family's home after the services. The florist created the floral arrangement with attention to detail, beautiful colors, and fresh flowers in February 2025. The sympathy arrangement was stunning and arrived on time at the funeral home. It was exactly what we needed to express our condolences during a difficult time. My family stated, "Your floral arrangement is magnificent, and the funeral home staff even commented on how beautiful it is. Thank you so much for your efforts in creating a floral arrangement in an array of colors that represented the impact that thedeceased's work over the years had on so many family and friendss! Our sincere thanks! read more

Always on their game! Loyal customer that can always count on five star service and arrangements that are fresh and beautiful.

I ordered "Ocean Devotion" off of their website. Blue vase, with all white flowers (chysanthemums, white roses, taller white flowers set off by a blue hydrangea in the foreground) all beautifully arranged in a deep BLUE vase. My friend, whose mom died, sent me a pic...I was aghast! It was mostly green stuff (fern filler junk) with PINK roses, and other ugly colors. This is a SYMPATHY arrangement, not a spring bouquet! They emailed me to say they didn't have the flowers for this arrangement, but would provide "similar value". Note they didn't say, "similar design"! So, I called them, and the lady said she would "tell the florist" what I wanted. I also sent them a follow-up email asking them to be sure it was in a blue vase (my friend's favorite color). The delivered arrangement had not a speck of blue ANYWHERE! I feel totally ripped off at this point...if they don't have the flowers in the arrangements they advertise on their website, then they need to REMOVE these arrangements completely from their website. As a designer myself, I am appalled at this practice. If I sold my customer a blue chair, and then delivered a pink one, my customer would not only ask for their money back, but would give me a terrible review! Hence, my review here...sorry guys, but you all really screwed this order up! read more

I ordered flowers for a funeral (they list themselves as specialists for funerals), with explicit instructions that the flowers be delivered the next day no later than 10 AM. The next day, no flowers. I called at eleven, to be told the flowers were "on their way". They did not arrive before 11:30, by which point most of the mourners had arrived. read more

Beautiful flowers, amazing, fresh smell. Amazing communication and updates. I am utterly impressed and will order again. read more

Raes Dillon-Chapin Florist - Florists Near Me - Hartford, Connecticut

My neighbor passed away and this company delivered a fruit basket to their house, when the neighbors weren't home, they dropped off the basket with us and said the neighbors would be home later this evening. After four days of my neighbors not being home, I called the florist and let them know the fruit basket would go bad but the neighbors haven't been home and I'm not sure what to do with this basket. They told me they'd get back to me. The next day, they still hadn't called, so I called back... and told them that I hadn't heard from them and my neighbor still wasn't home, I told them I feel like they made this delivery my problem and soon I'd be left with a rotting fruit basket. I was dismissed and told again they'd call me back. I called the shop back, again and told them this wasn't my problem and they needed to pick up their basket of fruit as I was lied to about the entire situation and they wanted to just mark the package delivered. The lady yelled at me, told me they weren't making it my problem (three phone calls and numerous delivery attempts... I beg to differ) and do "do whatever I wanted with the fruit, eat it, throw it out whatever" and hung up on me. Not to mention this is a terrible gift. Who doesn't even wrap a fruit basket in cellophane or plastic? Are they aware Covid is still around? I won't be using them and will tell all my friends not to either! Terrible customer service, when all I was trying to do was make sure the family received the condolence fruit basket someone spent a lot of money on! read more

Raes Dillon-Chapin Florist - Fruit basket. - Florists Near Me - Hartford, Connecticut

Wow. This is bad. Short version: Just don't. Just go anywhere else. If you want to know why, here's the story: I placed an order for same day deliver on 10/25. Flowers didn't make it there that day. I called on the 26th around 1pm asking what happened and when the flowers would be delivered. The person who answered my call was polite and said she'd look into it and get back to me. I didn't hear anything by 3:30 and called back. Same lady tells me they attempted to deliver the flowers but no one was home. I happen to know this wasn't the case and if this had actually happened in real life, they didn't bother to call to let me know. I ask what they're going to do to make it right. She says they're really busy today because they are working a wedding and they'll remake my arrangement and try today. I'm like, fine. Except the flowers ALSO DO NOT MAKE IT THERE THIS DAY EITHER. They again don't have the decency to give me a call and let me know they're again going to fail at delivery. Flowers arrive around mid-morning on the 27th, two days after they were supposed to be delivered. And get ready for it... THIS is what they look like. Please enjoy reviewing the pic of the $50 arrangement as it appeared online versus what was eventually delivered. I wanted to support a local florist but I learned a valuable lesson that 1-800- FLOWERS is a better bet. read more

Raes Dillon-Chapin Florist - This is the arrangement delivered. Almost entirely hydrangea and six roses. - Florists Near Me - Hartford, Connecticut

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I ordered a plant for a co-worker who had surgery. I then received an automated email that they are sold out of plants until tomorrow o i called and asked if they could just send the delivery tomorrow and the person i spoke to had no idea what was going on, said they'd call me back today. Never heard back and when i tried calling the number again I received an automated message that the google subscriber is not in service. Still no responses! Don't purchase here! read more

I wish that I had read these reviews first. Placed an order for same-day delivery. Received a confirmation email and then another email a little later asking if it was okay if they deviated a little from the picture online. I replied that it was fine. Fast forward to that evening, I embarrassingly find out from the recipient that there was no delivery. I call the next morning, and I'm told for the first time that they don't deliver to that part of CT and that it was a new guy who sent the previous email. This is extremely poor customer service, they could have called or emailed me at any time to let me know that there was a mistake and they wouldn't be delivering the flowers so that I could make alternate arrangements. They also need to fix their online system such that it lets you know if the address is not one to which they deliver. Extremely disappointed. read more

Very disappointed in the customer service. I called to see if a very expensive plant had been delivered because there was instructions for the delivery to be handed to the contact because of theft issues. The woman I spoke to you said the delivery man was not there that she would call me the next day. Never heard from them. The only way I know that it was delivered is through a family member it was an apology so I could not speak with the contact. I will never use his florist again. I do not recommend them because they have horrible customer service. read more

I ordered flowers from out of state (NY). The flowers were GORGEOUS, and were EXCELLENT value for the price! VERY pleased and highly recommend. They also sent a text to the individuals' so they knew they were receiving flowers, which was really nice. read more

I had never been in charge or providing flowers for a family funeral before.. Rae did such a Great Job and followed exactly the color perimeters that we asked for.. Both large Sprays were SO very Lovely and everyone commented on how Beautiful they were.. Several also Said how much my Mother in Law would have LOVED them & the colors used .. I also want to say that when I spoke to her ( Rae) the day before the funeral she eased my mind and made me feel more comfortable in my choice of sprays.. all was perfect : Rae's Dillon Chapin Florists THANK YOU SO MUCH! :) Rae and husband made a Very Sad occasion .. A Beautiful Day.. read more

I ordered 2 balloon arrangements and a dozen roses for a birthday party. ( about $130 order) I gave very explicit directions for delivery. The 2 weighted balloon arrangements were completely tangled upon my arrival at the venue, it took us about 30 minutes to untangle. I also ordered a dozen lavender roses one of which was completely dead, petals falling off. I called the shop on Monday morning( event was a Sat night) to explain that I wanted to tell them before writing a review to give them a chance to apologize and offer some explanation and perhaps compensation. The response I got was less than satisfying. I was told the arrangements were delivered as two separate arrangements and the restaurant probably moved them. The fact is, the restaurant would have had no reason to even touch them if they had been placed where I asked them to. The restaurant told me they were dropped off along with the flowers. As for the roses, the response on that? "The roses were delivered that morning, flown in from the farm". Again, not taking any responsibility. I wasn't asked for my number to get back to me, just told the info would be passed on to the owner. I chose this florist based on all the positive reviews, it was the first time I used them and unless the owner calls me back to follow up, it will be the last. read more

I placed order online and waited for a week to receive my email for order confirmation. I called them thrice to get the email and nothing happened. I've been promised that they will call me back but they never did. On the day of delivery I received email saying that they do not have exact basket/flower arrangement and that they are sending something that their florist is designing. I called them to find out more details and voice mail was the only answer I got. I replied to the order change email and didn't receive a reply. I spend more than $120 and I'm not even sure they will deliver the order. Please beware, they are not considerate of their customers. I do not even have pictures to add as even the order confirmation even was not sent to me. I really wish I read the Yelp reviews before placing the order. read more

Very nice working with her. My husband wanted to send roses in bud vases to our two granddaughters. They were beautiful, both girls loved getting them. Will use them again anytime he wants to surprise the girls. read more

I cannot be happier with Dillon-Chapin. They gracious in working with me to customize an arrangement, which great. Then, when the recipient was moved to a floor in the hospital that couldn't accept flowers, Dillon-Chapin called me to let me know and checked to see when the arrangement could be delivered. They did this for several of the patient's family and friends. And if this wasn't enough, when my friend was released before the flowers could be delivered, Dillon-Chapin made a special trip well outside of their delivery area to get the flowers to her house. The bouquet was gorgeous and I felt great about what I got for my money. Thank you Dillon-Chapin. If I lived closer, I would make you my go-to florist. read more

Ordered an extra large fruit basket on the 15th to be delivered on the 16th. With the order was a guarantee of a delivery receipt to my email. After not receiving receipt to ascertain when and to whom delivered, called late in the afternoon of the 16th and was told driver was still out but upon return would email time/to whom delivered. That email never came. On the 17th emailed them asking for delivery information. That attempt to get the delivery information also has yet to be answered, now 2 days later and still nothing. If I wasn't in Georgia and they in Ct I'd camp out at the storefront wearing a sandwich board to advise customers to Beware. Beware. Beware read more

Disappointed, Not being from the area I went online to place an order for flowers to be delivered to a hospital. I ordered the white basket with purple flowers but what was delivered was something totally different. After I placed the order I was contacted by the company saying they were out of baskets but could use a vase. I said a vase is fine but wanted to make sure the arrangement was similar and had a lot of flowers. The lady that I spoke to assured me it would have a lot of flowers and look pretty in a vase. What I did not know is that it would look nothing like I ordered. read more

I am out of state and I ordered flowers for a family member in Newington. I chose the springtime wishes, in a basket, middle size. Being out of state, and it being after hours, I corresponded with the company after my order was placed by e-mail. Alex contacted me back right away to assure me that all would be fine with the order. The order was delivered on time and I also received a e-mail confirmation of the delivery. My sister texted me a picture today (the arrangement was beautiful!) and she was delighted to have such a pretty arrangement that also made her room smell wonderful! I was so thankful that the company delivered what they advertised. I work for a small business and always try to purchase from another small business when I can. I would choose this business again when ordering flowers. Thank you Alex and the Depase family. read more

I called Dillon-Chapin for last minute sympathy flowers on a Sunday, they were super helpful with recommendations and made the process seamless - it's a pleasure working and helping out local businesses! Thank you :-) read more

My boyfriend ordered my Valentine's Day flowers two weeks in advance and paid to have them delivered to my place of work the day BEFORE Valentine's Day. They weren't delivered. The next day- Valentine's Day- they still hadn't arrived. Finally, at 5:15- after we were already closed and I should have been gone from the building- I got a frantic phone call from a delivery lady trying to find my place of business. The surprise was totally ruined; I called my boyfriend all confused and he explained that he had ordered them weeks ago and specified Feb 13th delivery. So, I stayed late at work. The driver finally got here close to 6 p.m. and simply said "sorry sweetie" as she handed me my bouquet and ran back to her car. There was no apology from the company, absolutely no communication to my boyfriend or any attempt to make it right and offer a discount or a simple explanation as to why they royally screwed up this order, made with plenty of advance notice, ON THE SINGLE MOST IMPORTANT DAY OF THE YEAR FOR A FLORIST. I would not recommend them to anyone for an important occasion based on my experience. The only positive thing I can say is that the arrangement was nice, once the surprise was totally ruined and they finally arrived two days late. read more

I've ordered twice from here and both times the service was as expected. The people I've gotten on the phone have been friendly and courteous. Supposedly they've been around for almost 70 years, as a family-operated business. There is nothing less than $30 on their website (http://raesdillonchapinflorist.com/) and all items include same-day, free delivery. read more

I ordered a small bouquet of sunflowers over their website. They sent an entirely different arrangement, with much 'cheaper' looking flowers and it was very unattractive. Not one sunflower, or any flower mentioned from the online description, was in the delivered bouquet. I contacted them for weeks - then months, and finally heard back from Darcie (after calling, emailing and messaging on their FB page). They offered to send another arrangement, when I had requested a refund. When I declined the offer for another arrangement, it took another few weeks of me regularly contacting them for a refund to finally be granted. Nobody was pleasant, or willing to help. I would never, ever order from this florist again. If they had been responsive, and simply apologized or said that there was a mistake made with the flowers that were sent, I would have been very appreciative, and very willing to have a new arrangement sent. But, with it taking months for a resolution, and them being extremely unwilling to help, I simply wanted my money back and to move on. read more

My niece is always sending me flowers or just showing up with them to add joy to my day. I wanted to reciprocate her kindness so I contacted Raes Dillon-Chapin Florist to send my niece a surprise bouquet. I was informed that they would have to substitute some of the flowers in the arrangement; and I was assured that it would be beautiful. What an understatement. The flowers were so gorgeous I wanted to send the same arrangement to myself. End result....my niece was ecstatic and so was I! read more

Exceptional service! I changed my delivery date to the day after the purchase because of time zone confusion and they were understanding and accommodating. The flowers are also very beautiful. The only reason I gave 4/5 instead of 5/5 was because they are so pricy! But to be fair, compared to other florists in this area, it was well worth it. read more

The absolute worst business to work with. I live all the way on the West Coast could not be with my family for Christmas and had a floral arrangement delivered it to my mother for Christmas. There was an option to drop the flowers off on Christmas Day so I chose to do so so not only did this company deliver the flowers the day before but they left the flowers outside in the dead of winter and just left a message saying that they did so because no one was home. So I called the company and the man was a complete and utter jerk saying he doesn't know what Im requesting or what the problem is. I did not think as a customer I would have to give answers to the man running the business as to how to be a professional businessman. So I told him to pick up the flowers and give me my money back. So not only did they go and pick up the flowers with no issue and no sympathy but they emailed me a confirmation that the flowers were delivered after and charged me $68 when my receipt clearly says $58. Now it's almost a week later I have yet to receive my refund and they are ignoring all of my calls. DO NOT PURCHASE FROM THIS COMPANY THEY ARE A JOKE!! He's lucky I'm not in CT because there would be an in person visit from me! read more

This was my first time using them but I will definitely order again. The arrangement was delivered on time, looked great, and was extremely affordable! Thank you! read more

Terrible! They guaranteed delivery to a family member for a birthday floral arrangement. Not only did they not deliver they did not even try to call to arrange for delivery! It took four phone calls on my part to even speak to a live person as they wouldn't return my calls (though they were sure to bill my credit card right away!) nor have they issued the credit for the undelivered flowers. Really put me in an embarrassing situation! It looked as if I forgot the birthday which I didn't and now have to file a dispute claim with Amex because they won't issue the credit though they said they would. Lousy way to run a business. read more

I had to order flowers for someone is a production in a play at the Bushnell. I picked the flowers online but I wasn't sure if they knew how to deliver to the stage door and leave with someone to give to the actors. I called and they were great. read more

I also was sending flowers from out of town (CA) to my mom, who told me the white rose bouquet was "absolutely beautiful" and "made her day." She sent me a pic, and the arrangement was lovely -- will use again! read more