British Airways is one of my favorite airlines worldwide. They have always had the cutest snack…read moreboxes for watching movies, and decent meals for that long 9.5-10.5 hour flight direct PHX to/from LHR. I'm glad they've partnered with American Airlines for flier miles, and hope to book a flight to visit family soon!

Why isn 't there a 0 star option?? They kicked on standby…read morebecause the night before flight was cancelled and they put those passengers on our seats. They said come back tomorrow, it's full as well, but you might get seats on stand by!! This is what $1500/person Nashville to London gets you. Stand by. Never again British Crapways. I hope they go bankrupt

We went to Europe and back on Norwegian Air. It's considered a budget airline, but everything…read moreseemed fine. We might have been lucky, but the flight departed and landed on time. Our checked luggage also arrived safely. The seats and bathrooms on the plane were normal. Norwegian Air charges for every little thing. It reminds me of Spirit Airlines and Ryan Air. They charge extra for: carry on bags that weigh more than 10 kg checked baggage (has to be under 20 kg) snacks (no free pretzels) a soda or water on the flight meals seat reservation for "low fare" tickets connecting flights per leg rebooking and more The whole check in process could be a nightmare if you don't arrive three hours before your flight. Maybe because they even charge for carry on bags over 10 kg, they require everyone to check in - in person - at the counter. The check in line for Norwegian Air at London Gatwick was super short (lucky?) and the employees were nicer here than they were at Oakland Airport. You can't check in online, so there's no point in downloading the app. Skip the optional package that includes a checked bag and food. Pay for your checked bag separately. The food is not good. Just make sure that you bring on your own tasty food on the flight because you may get jealous of what looks like yummy food (but it's not). The flight attendants are oddly snobby. They are more professional than some U.S. based airlines, but they are not friendly in general. The Boeing plane I went on had cool dimming windows and working entertainment screens that had plenty of movies and tv shows to keep me distracted from the long, non-stop flight.

Direct flight from London to San Francisco. Norwegian use the new Boeing 787 Dreamliner. The check…read morein was not as smooth as the other airline! I don't know is because the Gatwick airport or Norwegian themselves! The flight was on time and very comfortable. No problem on legroom. The seats has very good back support too. On board services are good. The flight attendants responded quickly.

Moving by itself is stressful. Moving with a pet is even more stressful, especially when it…read moreinvolves flying. The transport regulations here in the UK are such that when you need to transport your pet onboard a plane, you will need to work with an pet traveling agency. They will be the middleman between you and the airline and will organise all the communication with both parties. I had gotten the contact details from Jayne at Redcoat Express from United when I inquired about "shipping" my dog Momo from London to San Francisco. In fact, they had given me name of 4 agencies, but Jayne responded first and that - to me - is a really good sign. Throughout the whole process Jayne was on top of things and organised it all beautifully; she made me feel very much at ease. Here's a bit of information for dog owners, when you need to fly with your pet to the US: * at least 30 days prior to departure, make sure your dog's rabies vaccination is up-to-date; * 10 or less days prior to the departure, go to your vet and get a Health Certificate and have them stamp page 28 in your pet passport; * contact Jayne at Redcoat Express and ask her to handle the paperwork for your dog; she will also make sure that you have the right travel equipment: here's what we needed: - travel kennel must be airline approved (we used http://doggiesolutions.c... ) - two water dishes, absorbent material/shredded paper with blanket/bedding that dog is used to for the base (no toys, collars or food is permitted in the travel kennel) * at the day of travel, one of Jayne's colleagues will meet you at the airport; this is where you will part with your friendly canine companion. What I really appreciated about working with Jayne and her colleagues that above all they were really nice and helpful. I contacted Jayne on her mobile several times and she always picked up immediately. On the day of departure, we realised that we'd forgotten to bring the water trays, which we had filled with water and frozen in the freezer. She laughed and said that they always have spare containers anyway. Her colleague - Tony - who met us at the airport was also super friendly too. What happened was that our dog kennel looked a bit small for our dog and he was concerned that the airline might reject the size. Instead of freaking us out - however - he said that this happens all the time and that he has other-sized kennels at home and would simply switch it out if the airline made fuss; luckily all turned out well and the kennel size was fine. Wonderful customer service! Just to show you what is involved from a monetary point-of-view, here's what we paid: - Pet Air Fare - £ 550.00 (based on the weight of our dog and travel kennel combined) - Airlines Surcharges - £ 99.80 - Agent Export Documentation Fee - £ 55.00 - Agent Export Customs Entry Fee - £ 25.00 - Meet at Heathrow Cargo area - £ 75.00 (meet time is 4 hours prior to departure time) Total amount...£804.80

We purchased access to the Aer Lingus lounge because we had a long wait after being dropped off…read morefrom our cruise early. First mistake was thinking I would actually get to use the lounge. First we were turned away from checkin because we were too early. The girls counted on her fingers and said " come back in an hour". So I come back in an hour and she turns me away again, " come back in an hour , I'm sorry I counted wrong". When we finally get to the lounge I found there was nothing but soup and rolls to eat, aside from some wrapped cookies. There was a decent self service bar with wine and spirits. So they got two stars instead of one. Aside from that the place was clean enough and there was plenty of seating. (Which was no surprise because who would want to pay for this.) I paid $32 USD and all I got was a bowl of soup and a drink before having to depart for my flight. This was a total ripoff.

Horrible experience JFK DUB LON: 1) Flight was delayed 3…read morehours on the way out of JFK to DUB 2) Called to reschedule connecting flight - waited 45 minutes on line 3) Agent cancelled by mistake my reservation but did not tell me anything 4) The only star goes to the Aer Lingus JFK counter crew that was able to fix my ticket after calling their main office 5) Flight from Dublin to London was delayed 1 hour - they changed gates without telling anyone Bad Experience from LON DUB JFK 1) Was second on the line before boarding in LON and the agent told me my bag was too big (size wise not weight) to fly to DUB - I explained my flight was International and had a connecting flight only. 2) Agent made me take my medicines out of my carry-on and sent it as luggage 3) When I arrived in DUB, I went to the connecting flights counter for Aer Lingus, I explained situation to the staff and they said that they have already told the agents in London to allow travelers to America with their carry-ons. They apologize but there was nothing to do at that point.

There's a reason this airline is rated best run in the world...IT IS! Our managing partner…read moreinsisted I go to London during the height of the coronavirus pandemic, so I reluctantly took Emirates to Heathrow. If you've never been on a giant Airbus with just seven passengers with about the same number of flight attendants, it's an experience not to be missed. Flying for several hours, we all got to know the cabin crew well, plus each other. The pilot, co-pilot and navigator even circulated through the cabin once autopilot kicked in. Emirates won me over as a passenger for life by upgrading my already-cheap business class ticket to first class (they upgraded the whole plane to keep all 7 within easy walking distance LOL). On a normal flight, Emirates has great service, terrific food and very comfortable seats. We took them on a recent vacation to Zanzibar, so I knew they were stellar. If given a choice that includes them I will ALWAYS pick Emirates from here on. They freely pass out expensive champagne and there were two showers on the plane plus a full manned bar. The flight attendant even indulged my curiosity to see the "honeymoon suite" complete with bed and rose petals LOL. The strangeness started at the airport on both ends: maybe 2 dozen people were in the whole place (see pic). Emirates boarding can feel pretty exotic...the uniform includes a nod to their Dubai headquarters with an unusual loose scarf attached to a pillbox hat (sort of 1960s Pan Am meets the Arab world). Both the crew and the passengers are like a United Nations cross-section of the world. With Emirates cabin crews, they don't employ cranky unhelpful grandparents wearing Crocs with modified t-shirts and wrinkled pants. While diverse in ages and nationalities, the cabin crew is remarkably well-dressed: sleek suit and tie for the men, high-style dresses with pumps (impressively worn the whole flight) for the women. None of the cabin or flight crew were Emirati, they hailed from Asia, Europe, Africa and the US. Everyone was unfailingly polite (almost Stepford Wife-like). One nice and unexpected touch was all the free time everyone on board had. This must be what it was like to fly in the 1940s, and felt pretty glamorous chatting casually with all onboard, despite everyone wearing a surgical mask when not eating or drinking. No one even cracked a smile at my face mask plus plastic clear face shield (courtesy of the surgeon hubby, hehe)...people even asked how to get something similar.

Emirates is a great airline, if a little expensive. It has more baggage allowance in economy than…read morethe other airlines - up to 30 kilos. Its pretty flexible, and the staff service and food are both very good. They are professional and efficient, so you know that you are in good hands. The stopover in Dubai also makes for excellent duty free shopping. You can buy anything from electronics, watches, jewelery, and clothes to alchohol and even win a sports car! Or more reasonable Arab delicacies like stuffed dates. This is a very good airline, and the baggage allowance gives you a world of freedom to shop to your hearts content.

Salman Air is an airline currently in development which is going to launch at 2025. They are…read morefocusing on providing exceptional comfort and serivce to their passengers. By offering the latest luxury fleet, Salman Air is soon going to establish itself in the market. Cant wait for 2025!!

From the owner: This airline is currently in development and would launch at 2025.read more

I was so happy when my daughter gifted me an upgrade to business class on my way to Europe…read more I was surprised to see that there wasn't much more leg room than economy but the seats were wider and comfy and there was only two seats to a row. During the flight I tried to go into First Class to talk to my daughter and was stopped at the curtain and told I couldn't go past the curtain even to talk to my daughter. However, she was able to come back to the "cheap" seats and brought me some fresh fruit from first class which was a nice gesture. My seat mate slept the whole 10 hrs which made for a prefect flight.

Worst Airline Customer-Service Experience We Have Ever Had…read more Our Virgin Atlantic flight was canceled during the London air traffic control shutdown. I completely understand that the shutdown itself was beyond Virgin Atlantic's control. My complaint is about the almost nonexistent customer service and lack of support that followed. There was zero help at the gate, except being told to find a supervisor. The supervisor was dressed in plain clothes and nearly impossible to identify. Once we found her, she asked us to wait until boarding for another flight was completed, which was understandable. However, after nearly an hour, approximately 60 displaced passengers had gathered with no clear direction. We were then escorted outside security and placed in a queue for information. After waiting another 25 minutes, we were told to leave that queue and join the main customer-service line, where hundreds of passengers were already waiting. Keep in mind, we were traveling on Upper Class tickets. After another hour, that line had moved by only about 10 people. We decided to get out of line, return to the special Delta One area, and seek help from an Upper Class representative. Unfortunately, the representative was extremely uninformed and unhelpful. Because our tickets had originally been booked through Delta, we insisted that someone help us. Throughout the ordeal, Delta repeatedly told us to speak with Virgin Atlantic, while Virgin Atlantic repeatedly sent us back to Delta. We were passed back and forth while neither airline appeared willing to take responsibility for helping us. I travel every week, all over the world, on many different airlines. I understand that cancellations happen and that airlines cannot control an air traffic control shutdown. I also understand that, with seven of us traveling together, it can be difficult to rebook everyone. After four and a half hours, they were finally able to place us on flights for the following day. We were given Virgin Atlantic rebooking passes and told to return three hours before our flight. However, when we arrived to check in, we were told that five of us had been placed on a British Airways flight departing from an entirely separate terminal. Virgin Atlantic could not even help us check in for that flight. This added to the frustration, as our group was now split between two different airlines, arriving at two different times. The customer-service representatives seemed to have no idea what they were doing. Now, adding insult to injury, it has been four full days and our missing bag still has not been delivered. Virgin Atlantic says the courier has it. The courier claims they attempted delivery, but that is simply not true. We have a front-door camera and can prove that no delivery attempt was made on any of those days. Based on the email address used to contact us--Operations@eagleaviation.co.uk--it appears that Eagle Aviation is the courier currently holding our bag. After falsely claiming that delivery was attempted while continuing to withhold our property, it honestly feels as though Eagle Aviation has stolen our bag. We are now entering our fifth day without it and must continue traveling to other countries. Because of their failure to deliver the bag while we were still here, we could now be without our luggage for an additional 15 days. This is pure incompetence and completely unacceptable from companies of this size. Their "customer care" does not actually care for the customer. They say all the right words but accomplish nothing--either because they are unwilling to help or because their employees are given no authority to do so. Airlines cannot always control cancellations or the disruptions that follow. What they can control is how they communicate with and care for their passengers during a crisis. This was, by far, the worst airline experience I have ever had. Virgin Atlantic's response to an already chaotic situation has been disorganized, uninformed, and severely lacking in basic customer care. We are extremely disappointed, especially considering that we purchased Upper Class tickets and received virtually no meaningful assistance.

Easy checkin of the luggage both ways at the United Polaris counters - took less than 2-3 minutes…read more Security was a breeze too (through the fast track). The wait time for boarding was excruciating especially since the Group 1 call was made, people were made to stand in the queue for a long time and there were delays even after that. Flight was good, service was prompt, staff was super attentive (both flights going and returning). We do like travelling United Airlines and are a repeat customer both for domestic and international travel.

You have to appreciate familiarity and dependability sometimes especially when you are away from…read morehome. United is a safe spot for me. Another great trip here and back home to San Francisco.

I'm a million miler on a large alliance so I can be biased but for the destination choices, ease of…read morecheck-in, ease of boarding, etc., I was quite surprised for my first time on a trip from Lindon's Gatwick airport to Mallorca. For the category it probably deserves four stars as agents were pleasant, on board attendants enjoyable, and our flight departed and arrived on time. I've taken other econo airlines in SE Asia and in the US and this one was certainly better. My ONLY issue - the seats do not recline which is a no-deal for me as it hurts my back so unfortunately I'm a one and done customer. I like how they price luggage based on weight.

It serves its purpose. It's a "low budget" carrier but the costs add up when you tack on all the…read moreextra fees. I did not have a lot of choices for this route and EasyJet's timing worked out. I won't take it again unless I have to. On the plus side, the flight was on time and the bags came out quickly.

Absolutely terrible service! Once upon a time you could rely on a streamline booking. Not any more!…read more This morning Streamline taxis left my disabled husband waiting in the rain for over an hour, cost him £35 in train fared for a train he couldn't catch, and ruined a much anticipated and needed leisure day after nine extremely difficult months. When I (repeatedly) phoned Streamline to check if there had been in any progress on locating a car, or even an eta, I was told with varying levels of disdain that "journey times aren't guaranteed", despite the fact that we'd booked in advance! When I calmly observed that "I'll show up when I feel like it" is not a business model I was accused of "having a go" at the operator. I understand that a lot of businesses were impacted by lockdown etc, but their attitude is simply unforgivable. I wouldn't trust Streamline Taxis in their current state with any journey that was important to me.

Drivers excellent- but lack of honesty from the dispatch team - ordered a cab 7.43 & told 15 - 20…read moreminutes . waited nearly an hour despite 3 phone calls but no communication before apologetic driver arrived. COMMUNICATE WITH YOUR CUSTOMERS. LIFT YOUR GAME - or UBER will consume your business