Very disappointed in the opening of another personal account and two business accounts. New…read moreemployees from the original branch that know little and must text chat to get the answers to basic questions. Communication is only had via email after account setup. Very sketchy! Until this is resolved and I am left happy, this is my review. I've also been a member for roughly 10 years. Things have changed and not for the better. I will have a decision to make soon on my accounts.

I am 2k from paying off my loan. The Credit Union has not reached out to communicate with me at…read moreall regarding my account. My account seems to be closed or inactive. This is horrible Customer Service. I've been a member for 17 years. It Would've been great to receive a notice or communication before closing my account out. I'm so dissatisfied with this service.

Opened a loan with this bank and immediately regretted it. The website is a mess and unclear…read more Everything about their mobile banking system is dated and misleading. Tried to make a transfer and was shown I had a daily limit of $1k. Well that's not true, you need to wait over a week for the funds to settle before you can make any additional transfers. I called in to make a principal only payment only to find out that they actually never applied the additional payment to principal. Glad I checked. They reversed the wrong payment to keep the additional interest of the higher intended principal payment. Not to mention every time I call, I get the most rude people I have ever interacted with. Dolores especially. Find a different job. You are a disservice to the entire company. I will never bank here again and would suggest others avoid at all costs.

Have banked with them for decodes. Have financed cars and HELOCs. Competitive rates and great…read morecustomer service

Though each comment below is different, collective feedback is the same: they aren't what they used…read moreto be. Been a member nearly 15 years and the customer service is horrendous now - they've done a total 180. The automated system is headache-inducing, and after 15+ minutes of navigating, you finally reach a call center full of rude people who either aren't knowledgeable, or disconnect the line after placing you on a long hold to escalate simple questions. In some cases, I've had reps pick up the phone and hang up before answering, hoping you'll find answers to your questions online or with another rep after calling back. True story. Loan officers refuse to speak in-person and only communicate via email with incredibly poor turn-around time. And most of all, I made a Zelle post on Thursday of last week and the system said it will post as soon as the following Monday. ?!? If this is the same "Zelle" used by Truist, Wells Fargo, Bank of America, etc. where Zelle payments post in 1 minute or less, what's wrong with the CDC Federal Credit Union? Yes, last week was a holiday week, but that's never a challenge for other said institutions. During a regular week, you can send money via Zelle at 8AM and their system tells you it won't post until sometime the following business day. And if you send any money any time on Friday.....you guessed it.....it won't post until Monday, using Zelle with CDC Credit Union. That's just bad. No other way to spin it. CDC Federal Credit Union was my main account for years, but eventually, I switched to another institution and kept this account for a recent car loan and as a repository for savings. Fortunately for them and you, car loans are their last saving grace.

What the heck happened to the CDCFCU Call Center? I've been a member for almost 40 years making…read moretransactions while working, living, and vacationing overseas. Whenever I needed assistance, the office employees, tellers, and call center had been consistently accessible, professional, and efficient. Yesterday I tried using my CDCFCU debit card at the grocery store and today tried transferring money to my nephew through the app using Zelle --- both without success. I am currently overseas and my account has been put on hold. I have been trying to call during office hours to get assistance for 2 days I have been disconnected (and/or hung up on) several times or put into a never ending loop when I call to talk to a rep. What happened to the call center?!?! After reading other reviews on Yelp, Reddit, etc., you would think management would try to make positive changes to the call center at least. This is unacceptable! Management is doing a great job at LOSING loyal members/customers who have been banking there for decades. Hopefully, I'll have better luck on the 3rd day of trying to reach a representative tomorrow. If not, CDCFCU will be losing another loyal member of almost 40 yrs upon my return to the States.

I had signed up for Equifax monthly service in the past - two other times. Both times I liked the…read morelevel of service, the information provided, and ease of use of the website, but I hated how convoluted their cancellation process was. This time I signed up for Equifax monthly service because of specific concerns about my credit report. Once I didn't need it anymore, I figured I'd just call and cancel. I couldn't find a number on their site for this purpose, so I just called the "dispute something on your credit report" number and they quickly transferred me. It's still not fantastic and they seem to want to make it not super easy to cancel your account, but I feel like they have put some efforts into improving their product and processes so I have to give them credit for that.

Deceptive Practices, Dark Patterns, and a Trophy for the Worst Data Breach in U.S. History…read more While Experian and TransUnion make it reasonably easy to navigate their websites and find free services like a credit freeze, Equifax buries this legally mandated FREE service under layers of paid subscription ads. A credit freeze is free by law -- yet Equifax's website is deliberately designed to make you believe it's only available through one of their paid programs. It takes real persistence and digging to find what should be front and center. This is a textbook dark pattern -- a deliberate design strategy to confuse and mislead consumers into paying for something they're legally entitled to for free. It's deceptive, it's predatory, and frankly, it's an embarrassment for a company that positions itself as a guardian of consumer financial data. And let's not forget: this is the same company that holds the dubious distinction of the largest data breach settlement in U.S. history -- $575 million -- after exposing the sensitive personal data of 147 million Americans in 2017. More recently, the CFPB fined them again for botching consumer dispute investigations, reinserting previously deleted errors into credit reports, and sending out inaccurate credit scores. Exercise your right to a free credit freeze -- but do it elsewhere if you can. Do not spend a dime on Equifax's paid services.

Wow. Where do I start? I initially spoke multiple times with their rep Lawrence. We explained to…read morehim that we wanted to switch from PayPal to his merchant services to save on fees. Our biggest concern was having our customer payments held up by Elevon, since our clients pay large monthly subscription fees. Lawrence took notes on how much our highest, lowest, and average subscriptions are, as well as monthly volume. He assured us this wouldn't happen. Sure enough, the first 5 invoice payments were held up. A rep named Felicia sent emails stating that they wanted yet more information before releasing. We couldn't pay our employees until the monies were released so this really hurt our business. We provided all the info asked for, as well as a year of PayPal invoices of the same amounts and same customers, yet she still wouldn't release our funds. She then had the nerve to call our biggest client without our permission and grilled him. He said she was rude and asked how he knew us, what the subscriptions were for, and other personal information. We had to call our 8 year client and calm him down so as not to lose him. Felicia's correspondence with our client was unacceptable. How people like her have jobs is beyond me. Then Felicia sent an email stating we were being terminated as a new client! We provided everything they asked and they did this. Unbelievable! Their rep Lawrence kept leading me on asking me to send email after email explaining what Felicia said. He stated that we just got a bad rep and that he was corresponding with her boss to get us taken care of. He obviously was not truthful, as we were terminated and he never called back. I would stay far away from this company. It's not worth losing your business and patience with their incompetence.

Worst processor ever. They won't even tell you why they charge you extra fees. It is still a…read moremystery to me, but they also admitted it was a mystery to them, and yet, no refund on the mysterious $20 fees they've been charging me above the regular percentage they already take from your business's sales

This Credit Union is THE WORST! The people are rude, slow, incompetent, and couldn't care less…read moreabout their customer. There systems have been hacked but they are too lazy to report it. Years ago was the BEST credit union in Georgia, now they are the worst in the entire country!!!!!!! Don't bank here unless you want to be treated rudely and have your personal information stolen!!!

The worst bank to use. Took me a month to get a loan...not because I wasn't already pre approved…read morebut because nobody would answer the phone or email or anything. Went through several loan people before I finally just got someone random to send me the paperwork to get the loan. Was told I needed a savings account to get the loan, fine. Opened one. Finally got the loan. Tried to move that money to pay for what I got the loan for and was told I can't without a checking account. Annoying but fine I got it. Oh but wait you have a limit of $200 a day to transfer. Have tried customer service but they told me to use CASHAPP to move the money or go to the branch again which is 2 hours from me.

A horrible institution. My mortgage used to be with mr cooper (highly recommended!). Unfortunately…read moreit was purchased by Truist. I had a very difficult time trying to talk to a live agent. It shouldn't take 25 mins trying to get past the customer service automation.

Truist bought my personal loan from Upstart bank. I'm so disappointed with this Bank's lack of…read morebasic access to manage my account compared to every other bank I've worked with over the years. To set up monthly automatic payments, you have to call into a customer services representative or mail in your banking information...there is no online option. They offer letting you pay by check (I haven't written out a check in over 5 years!) or at a branch, which are not available in my state. They also do not offer Paperless statements or access to set up an online account to monitor your account yourself unless you also sign up for their online banking, which I'm choosing not to do. Working with such 'old-school' methods leaves me feeling really uncertain about this institution and giving them access to my payment accounts with another bank. I'd never have chosen this bank on my own - they are definitely behind the times in technology and I'd make an educated guess of the security of my information as well.

Edit 10-12-22: I am changing my initial rating of 1 star to…read more4 stars because I was contacted directly by DCCU COO Matthew Shepherd the same day of the original post, which was also a Federal holiday, & am very pleased that our issue has been completely resolved! Extra credit to Matthew for working on a holiday to correct this issue. I would like to recommend additional training on providing much better customer service & not ghosting your customers for VP Casey Brooks. His abysmal handling of our issue never should have happened! ********************************************************** Sent this email to DCCU COO Matthew Shepherd on 10/5/2022 & still have NO reply or help. Used email address: matthew.shepherd@deltacommunitycu.com: As the COO at DCCU, we are reaching out to you with an urgent need for assistance with our father's DCCU accounts. Our father has been a lifelong member of DCCU. As the email below confirms, both myself & my brother were added as 'Joint Owners' to our father's account, after the required form was completed & returned to DCCU. However, we are still blocked from accessing our father's account online. My brother has made many attempts via phone & email to contact a VP named Casey Brooks (404-677-4516) that he was told has the authority to remove the online account block. Mr. Brooks has not contacted my brother to resolve this issue since 8/16/2022 when neither of us were able to access our father's account online even though the required Joint Ownership form was completed, submitted AND processed successfully. Our father, while now in a Nursing home, still has bills to pay. We have been able to pay these bills via his online DCCU account before the access to his online account was blocked. We are now at a critical point, at 40+ days without access to his online DCCU account, & we need your assistance to have this access restored immediately in order to pay his bills. Our father signed the Joint Owners form to allow our names to be added to his accounts (as evidenced by the email below confirming the same). We do not understand why there is a block for us when we try to access his DCCU account online. Please contact one of us ASAP to resolve this issue. With DCCU as a large financial institution, I would be very surprised to discover that this type of scenario is uncommon and that defined processes are not in place to care for this type of need. We look forward to hearing back from you very soon. Please note we are UNABLE to send in a private response via secured email because there is STILL a block in place preventing us from accessing our father's account online!!

The credit union came highly recommended to me, but I don't suggest you do business with them. The…read morestaff is cordial. I started by trying to open an account on line and their system is not user friendly. Once past that, I ordered checks, but then Deluxe Checks told me that for security I would have to place a first order in person through a branch, and this despite the fact that I got a confirmation. Okay. When I looked for my order on line, they had no record of it. Then all of sudden there was the order, which so far has never arrived. This is the credit union where you have to go to the end of the earth to prove who you are because of their computer system and strict procedures. You have to give your member number, checking account number, debit card number, date of birth, license number - everything except the last time you made love, and it is a nuisance. While at a branch I was asked could they scan my driver's license to validate my account, and that would make things easier. I agreed, but it remained difficult to transact business inundated with questions. When I first visited the branch, their computer system was down. The staff is pleasant enough, they just make it very difficult to business. Do not bank here. Stay with one of the big banks. As Warren Buffett said, doing business with a big bank means that if there was a bank run you would be better, because for the big banks, the government cannot afford to have them go under. You lose quite a bit when you do business with a credit union, especially this one. It is sad that scamming is at an all time high and that Americans have to go to such extents to get to their money, and that some financial institutions have to make things so exhaustive. Make America Great Again!

I wish I could give a "zero" rating! The Customer Service "support" is rude, they are NOT helpful…read moreat all, and they can never answer my questions. Rudest Customer Service I have ever dealt with.

This credit Union is the absolute worse!! I wish there was a number line so that i could give…read moreNEGATIVE ratings because it's definitely a -10. I have NEVER had a $300 a day limit until I started banking with them. I also did some disputes on charges that were not authorized. They gave me my money back, just for them to turn around and take ALL of my money and left my account -$156. I have small children. I am a single mother. Because of this, my insurance lapsed on my car, my daughter couldnt go on her field trip, I was not able to get food for a couple of days, and my son was sick and I couldnt get meds for him. I provided this dumbass bank with proof of the charges that were not authorized and explained my situation and they STILL did NOTHING. But yet, they claim they investigated the purchases. When I tell you Apple and this bank better count they got damn days!! I do NOT recommend this bank at all!! If you want things done right and you want to sleep good at night knowing your account is secure and in good hands, DO NOT USE THIS BANK!!!

Do not do business with this company they're scammers add hidden fees do not disclosed information…read moreand the more you pay your balance will never go down only up! My rating is a zero!

They are the worst credit card company I have ever dealt with. I regret EVER giving them any…read morebusiness. I made a bad decision to get a security system that was financed through them. They are constantly tacking on fees and unwilling to work with you in ANY situation. I have never missed a payment but had one that posted a day late because of an account mix up. EVERY card I have ever had has given grace for 1 error, they gave nothing. I will end my business with them as soon as possible.