Since I participate in direct deposit and rarely have any "extra income" checks to cash, I rarely…read morevisit a local branch of my credit union. But when I do, I go to the Cumming, Georgia, branch since it's closer to work. And though I'm not often there, the ladies behind the counter treat me like I'm there every week. We've chatted about jewelry, hairstyles, weather, traffic, etc. And it evokes that small town, down home, familiar-face feeling that's often missing in the big city down south. And in case you're wondering, credit unions rock. They don't have crazy fees like the big banks, and they offer all the same services. Gotta love that in this economy!

It takes way too long to get any help, whether in person or by phone. The typical drivethru no…read morelonger exists. If I didn't have automatic deposit and bill pay, I would cancel my account. I may do so anyway.

I recently had an alert from fraud protection & because it was Saturday had a conversation with the…read moreATM live teller. he was able to answer all my questions & assured me my account was secure. I followed up with the bank Monday morning. She reviewed my accounts & determined as he had all was ok & explained what happened. I have been with this bank for over 20 years & cannot say enough positive things about them. I usually go to the Buford Dr. Lawrenceville location but had Positive experiences at all locations.

They are really good at hiding fees that will hit you up in a number of surprises. I have been…read morespoiled by MEGA banks that are pros at service. Not so much at ACU. I was going to get a car loan with them since I have an account with ACU. No answer from the loan department for 2 weeks. By then I had moved on. JW

Recently changed from another CU, had to get a new debit card due to fraud activity, it's been over…read more2 weeks and I still haven't received. Did I mention I'm in-state (GA)? Reached out to customer service and they didn't seem to care, such an inconvenience.. This is ridiculous, I'm going back to my old CU.

This Credit Union should be closed! Customer service is horrible, constant systems issues, agents…read morenot knowledgeable of common issues and hard to access their ATM's. recently tried to enroll in external transfer process to an outside institution and spent more time than I should have to enroll only to find out the enrollment did not complete. Even worst, no explanation as to why. Got someone on the phone today who seemed to be pleasant; however, every question I asked he had to reply someone else to answer. Almost like he could have been a temp!

I had signed up for Equifax monthly service in the past - two other times. Both times I liked the…read morelevel of service, the information provided, and ease of use of the website, but I hated how convoluted their cancellation process was. This time I signed up for Equifax monthly service because of specific concerns about my credit report. Once I didn't need it anymore, I figured I'd just call and cancel. I couldn't find a number on their site for this purpose, so I just called the "dispute something on your credit report" number and they quickly transferred me. It's still not fantastic and they seem to want to make it not super easy to cancel your account, but I feel like they have put some efforts into improving their product and processes so I have to give them credit for that.

Deceptive Practices, Dark Patterns, and a Trophy for the Worst Data Breach in U.S. History…read more While Experian and TransUnion make it reasonably easy to navigate their websites and find free services like a credit freeze, Equifax buries this legally mandated FREE service under layers of paid subscription ads. A credit freeze is free by law -- yet Equifax's website is deliberately designed to make you believe it's only available through one of their paid programs. It takes real persistence and digging to find what should be front and center. This is a textbook dark pattern -- a deliberate design strategy to confuse and mislead consumers into paying for something they're legally entitled to for free. It's deceptive, it's predatory, and frankly, it's an embarrassment for a company that positions itself as a guardian of consumer financial data. And let's not forget: this is the same company that holds the dubious distinction of the largest data breach settlement in U.S. history -- $575 million -- after exposing the sensitive personal data of 147 million Americans in 2017. More recently, the CFPB fined them again for botching consumer dispute investigations, reinserting previously deleted errors into credit reports, and sending out inaccurate credit scores. Exercise your right to a free credit freeze -- but do it elsewhere if you can. Do not spend a dime on Equifax's paid services.

I am small business owner. I have been working with these guys simply because they work directly…read morewith my bank. First there was no rep at the bank. I had to wait for a phone call from the rep to get back to me. While trying to figure out which POS system I was going to use. After making my decision I have been waiting for the simple card reader. I have tried being patient and cannot get anyone to help me. I am at my wits end with these guys. Customer support is extremely poor at best.

The absolute worst credit card processing company. Every review is true and accurate. Horrible…read morecustomer service, unprofessional, unfair, and crooks.

This Credit Union is THE WORST! The people are rude, slow, incompetent, and couldn't care less…read moreabout their customer. There systems have been hacked but they are too lazy to report it. Years ago was the BEST credit union in Georgia, now they are the worst in the entire country!!!!!!! Don't bank here unless you want to be treated rudely and have your personal information stolen!!!

The worst bank to use. Took me a month to get a loan...not because I wasn't already pre approved…read morebut because nobody would answer the phone or email or anything. Went through several loan people before I finally just got someone random to send me the paperwork to get the loan. Was told I needed a savings account to get the loan, fine. Opened one. Finally got the loan. Tried to move that money to pay for what I got the loan for and was told I can't without a checking account. Annoying but fine I got it. Oh but wait you have a limit of $200 a day to transfer. Have tried customer service but they told me to use CASHAPP to move the money or go to the branch again which is 2 hours from me.

I have one of my mortgages with Truist. For the most part they behave like a reasonable bank. This…read moremortgages was originally with SunTrust and other than paying my bill, I had little interaction with them. As soon as BB&N and SunTrust merged, the BB&N people came in an made my life miserable. Every year they ask for a master insurance certificate for our condo building. At first they rejected the certificate because they didn't like the mortgage. Mind you that I am using the same certificates with multiple banks and mortgages and no one else has ever complained. Truist started charging me out Agilis fees for insurance I didn't need. I went through hell trying to get through to a person who actually had insurance experience. This took two months and a lot of my time. I finally reached a manager who requested the entire policy and found that it met the requirements. Even though I proved my point that they were wrong, they did not compensate me for the premiums I paid. I worked with my insurance broker to reword the certificate and added text to explain to dummies how the policies work. Now I don't have issues. However, they are still incompetent at processing the yearly certificates, so I have to stay on top of them. If you are thinking that this is all COVID and work force related, let me point out that this started before COVID. If you can work with a different bank, I recommend that you do.

If I could give Truist zero stars I would, the customer service is terrible. I had a hold placed on…read morea payroll check in an account that was been opened for years. Mind you, this check has been deposited for over a year with a verification number to call to verify the funds. They claim banks don't contact other banks for verification, so how are you supposed to know if the check will clear or not. I have to wait 7 days to get my money, I requested to have it released early. The so called supervisor but in the request and told me someone would contact me if it was denied. I wanted 2 days and when I call them they said it was denied with no explanation. Their fraudulent department is a joke, I believe their fraudulent themselves, I got a text message in August stating fraudulent activity, I told them I didnt make the charges I was supposed to get my money back in 5 days, had to call back. They didnt even block the card and the person kept trying to access the account. They send me a new card, the issued me a credit due to investigation. 2 weeks ago I get a letter saying to.contact the merchant because I made the payments. If I made the payments I would've have went through all of that trouble. They pull the credit from my account which now the account is overdrawn, I am not putting a red cent into that account just for them to snatch it. I will pay it off when I have the funds and close the whole account down. Please stay away from Truist, they're not worth the headache.

This review is for Natasha White at the Douglasville branch. I wanted to personally thank her for…read moreeverything she did to help get my loan buyout resolved. There were several challenges along the way, and the process was becoming increasingly frustrating. Her level of follow-up completely turned that experience around for me. In fact, she was the ONLY associate that did follow up from Delta after dealing with two other associates over the last few weeks. She stayed on top of everything, kept me informed, followed through when she said she would, and made me feel like resolving my issue actually mattered to her. That kind of service is rare, and I didn't want it to go unrecognized. I truly appreciate how hard she worked to get this across the finish line. She made what had become a difficult experience end on a very positive note. Thank you again, Natasha. You absolutely deserve the praise!

I have a business account with DCCU. Why is there a limit on account to account transfers? Every…read moretime I try to do a transfer (to another DCCU account); the transfer fails. Then I have to call in and every time I get a different reason why it fails. I had to call twice to get my transfer limit raised (and it still doesn't work). This last time I was told the other account had a limit on receiving money transfers. What other bank do you know has limits on account to account transfers for business accounts? This is ridiculous. And not one customer representative can help!

100 Thank yous to car loan's Lisa fargo lisa in bainbridge who got me the certificate of paid off…read morecar loan for me to get my car titled properly in my own name.

I opened a Georgia's Own Perks+ Checking account specifically for the $275 BONUS275 promotion and…read morecompleted the requirements as they were presented. The promotion states that qualifying deposits are "regular, periodic automated clearing house (ACH) credits." It specifically excludes PayPal, Zelle, Venmo, other peer-to-peer services, and transfers from other Georgia's Own accounts. It does not state that Fidelity/MoneyLine ACH deposits are excluded. I made the required $1,500 deposits from Fidelity. Georgia's Own's own transaction record identifies the transaction as: "NMFL7 - MONEYLINE" Transaction Type: Deposit Posting Date: 09/03/2026 When I contacted Georgia's Own, I was told that MoneyLine does not qualify. I asked where the published BONUS275 terms exclude MoneyLine/Fidelity ACH deposits, but I have not been shown any such provision. My concern is not simply that the bonus was denied. It is that an exclusion appears to be being applied that is not disclosed in the promotional language I relied upon when opening the account. Potential customers should carefully ask Georgia's Own exactly which types of ACH deposits qualify before opening an account for this promotion. I am posting this so others can make an informed decision based on the actual terms and my experience.

So far so good. I have had a few situations where my card was charged for fraud. I simply close the…read moreaccount. And get a new one. They mail the affidavit, I mailed it and faxed it. I kept a copy of the certificate of mailing . As for the fees, sheeze ppl quit gripping and learn to read. Everybody complain about hidden fees lol. They plainly lay out what you will be charged. Plus interest on carrying balances. I like the card for it's purpose, which is for emergencies. I use it, pay down, pay off, makes your score go up some points. I had to wait until they started to report to me to the credit bureaus for late payments to start paying it down.lol my inside joke. Anyways, Just remember to pay it down and pay it off. Thanks for coming over. Oh, it's not just going to just disappear because you stop payment. That just hurts your credit score if you care. Plus this card has many opportunities to work for you if you let it. Gtg. Have a great day. Oh, one more thing, stop paying on the due date. In translation, that is late already. Just pay 10 days in advance. Problem solved. Save that payment for 10 days before your due date and you are golden.

45 minutes on the phone with a rude dolt! Don't hire foreigners to run your call centers. They are…read morerude and scripted morons. They withdrew my entire balance from a 60 month plan with 0% interest (47 payments remained). We had changed our bank account due to a fraud situation and when our new bank account was added to replace the old bank account one of their foreigners changed our monthly payment plan to withdraw the entire balance remaining from my new bank account. Incompetent and he tried blaming us for what they did! This guy wanted to talk over me and would not listen to me...just wanted to fight. He won the battle but I won the war. HIRE AMERICANS ONLY!!!!