Thank you for your response. However, I respectfully disagree with several points…read more First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook's warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 Ford F-150 Lariat PowerBoost wore out prematurely at approximately 27,000 miles. I repeatedly asked for an explanation. I never received a clear one. If there was no warrantable vehicle defect, then I should have been provided a clear written explanation of what was inspected, what was ruled out, and what caused the abnormal tire wear. Instead, I was left with vague answers and no meaningful documentation. Third, the issue of tire rotations is important. My vehicle was serviced by Ford dealerships, and I trusted Ford to properly maintain the truck. It now appears the tires were not always rotated as represented or required, which in my opinion contributed to the premature wear. That is a service issue, not just a tire manufacturer issue. Fourth, I was told by Claude "Sparky" that the replacement tires would be mounted and balanced at no charge. After weeks of emails, phone calls, and waiting, that promise was later withdrawn and described as a "one-time offer." That is exactly why I advised future customers to get every promise in writing. Finally, my frustration is also with management. I called the General Manager's office several times and left messages requesting a return call. I never received the courtesy of a phone call back. After months of frustration, I received only a cold email. This was not simply about tires. It was about communication, accountability, proper documentation, and standing behind a customer. I do not believe Ford of Spring Hill handled this matter in good faith from the customer's perspective, and I stand by my review.

Spoke with Cher about one of their Ford Lightnings for sale. Tried to get her to work a deal thru…read moretext, but she said I would have to visit. I advised her I'm in Lutz Florida which is about an hour out and that didn't matter. We went back and fourth and she said she has a private buyer for trade-ins, so it would be best to stop by. That piqued my interest seeing that would help get more money for their truck. On Saturday 3/21/2026, I messaged her advising I was able to stop in. As I I mentioned before I'm an hour out. She wished me a happy birthday and even said when would have balloons for me. I show up and I'm greeted by Wayne. He asked me who I was there for, I told him Cher. He asked what vehicle I was there to see. Had me sit at his desk while he called Cher. She didn't answer, so he went to get her. He was gone for 5 minutes and returns to tell me the truck I was there for sold that morning. Now I told Cher I used to sell cars, but you don't have to be a salesman to see a clear bait and switch. He immediately offered the other two Lightning and I said no thank you got up, shook his hand and left. I messaged Cher as I was in my car ready to leave and she didn't apologize for not having the truck, but again let me know about the other trucks they had. I told her I didn't come for the bait and switch and I have not heard back from her yet. I wasted over two hours just in driving. If the dealership was closer, I probably wouldn't be as upset, but this was ridiculous. My experience here at Spring Hill Ford is one if the many reasons people hate going to the dealership. For Cher to do that, knowing I was a car salesman really shows they do not care what they do, just as long as they get you in. I will not be doing business with Spring Hill Ford. 3/21/26, 3/22/26, 3/23/26, 3/24/26 UPDATE:- Listing I mentioned. Still shows it is for sale: https://www.fordspringhill.com/inventory/certified-used-2025-ford-f-150-lightning-xlt-awd-4-door-crew-cab-short-bed-truck-1ftvw3lk5swg05022/ 3/27/26 UPDATE:- I have not been on since my last post on 3/24/26. I just checked and the truck has finally been removed.

Juan took great care of me.. Very professional and honored his word with everything we discuss. I…read morecame all the way from NC because price was the BEST PRICE and value for the vehicle that I purchased from him 10 out 10 the BEST car buying experience I have had in a long time

DO NOT BUY HERE. These guys are con men that cannot be trusted. Bought a car believing that it was…read moregood, they weren't truthful about the state the car was in.

I had seen a listing for an older van that the dealer was selling, getting caught up in my own…read morepersonal dreams of it, I quick put a down payment down and was agreeing to terms. Unfortunately I changed my mind, it just wasn't the right fit for me But the dealer understood my position and didn't hold anything against me. I was refunded my down payment and ended the day with a handshake and a smile Reputation is everything and boss Autozone held a high standard for customer service I would recommend them to Anyone

We looked for a used car over the summer and became extremely frustrated. I ended up buying a new…read morecar. We saw a car online from this dealership and went to see it with expectations low. Angel (both father and son) were very accommodating and helpful. When looking at used cars you never have a guarantee, but you can tell when a dealer is trying to be as honest as possible about the cars. We found a 2011 Honda that was priced well below market value, and had our mechanic look at it. I test drove with my mechanic and it passed every test. This was an experience that was pleasant, efficient and worthwhile. I do recommend this dealership.

I bought a vehicle from this guy (Angel) and was nothing but disappointed with everything from…read morestart to finish. All he did was take my $. When i went to go see the vehicle it was advertised as no issues. But there were issues, clearcoat failure, check engine light came on, and power window not working....to name a few. When i asked if he would address any of the issues for the asking price he said no. If he starts fixing things the price goes up. Even the radio didnt work because it was asking for a code, which he said was no problem to get the code. I asked for the service history and he showed me some records from the carfax showing it had some major services done, so i agreed to buy the vehicle despite these issues. I asked him to send me the carfax so i could have the service history. And when i was doing the paperwork i asked him to look up the radio code, and he showed me a youtube video about how easy it was and we would do it when the purchase was done. Of course i drove off and he never gave it to me, when i got home i looked it up myself and got the code only to find out all the speakers were blown out... Not even a week later the power steering was making noise and leaking like crazy, turns out it needed a new line that is 6+ hours of labor to install. At this point i was very frustrated, and called again to ask for the car fax that was never sent, again gave me some bs excuse that he no longer has an account with carfax and he cant provide that (after saying he would). What a joke. All this guy does is buy auction vehicles and flips them. Doesn't even do the bare minimum to ensure a car is road ready or safe. Stay away from this place.

great customer service from the office staff to the techs who worked on my vehicle. The utmost…read moreprofessional and always accommodative. Went there to have an electric lift wired.

Great crew. Excellent service and sales department! Will return for service and my next vehicle…read morepurchase

Miranda is without a doubt an amazing asset to Coast Mazda…read morePolite, kind, going above and beyond! The Entire Service dept deserves extra kudos! Ill for sure be telling friends about them all! Thanks Miranda!

Mazda took amazing care of me. My A/C had multiple issues, and they walked me through everything…read moreclearly--no pressure, no upselling. The price they gave me for the repairs was more than fair, and the service team kept me updated the whole time. When I picked up my car, the A/C was ice cold and everything ran perfectly. Honest work, great deal, and real peace of mind. Highly recommend their service department.

My car broke down right by this shop and they helped me quickly and I highly recommend. They were…read morevery busy and they still squeezed us in same day which we really appreciated it.

hands down quality work! extremely knowledgeable on both my vehicles as well as their problems!…read more Getting quality work fair pricing and in a timely matter!

Rare to have a great experience with a used car lot, but this turned out well. Met with Chris…read morelooked at a new vehicle (new for me) asked him to not jerk me around and get me the absolute best price and we would save alot of time in the clich'e back and forth haggling. He did and I bought, he referred me to Suncoast Credit Union right down the street on US 19. Got my financing in minutes. Now there was a mechanical issue with the car several days after purchased, he said bring it in and we will fix it for you and get you taken care of, and you know what? They did just that. So every used car experience doesn't have to be bad. I know most complain and rarely praise, I choose to do both, and prefer the great review. My life easier as a result.