I would not advise letting this nursing home take care of your loved one. The house is dirty, and…read morethe patients seem unhappy and unkept. When I walked in to meet with Nicole, the director of the home, the patients were stationed at a small dining table staring at a wall. They looked extremely sad and disheveled. There are no nursing staff employed. You have to provide your own bed, dresser and TV for your loved ones' room. I put a $3000.00 deposit on a room for my loved one and was assured that if we decided not to go through with the placement, we would get the deposit back. Almost 2 months later, Nicole has not refunded my money, nor has she tried contacting me. I repeatedly asked her for an electeonic receipt for the deposit, which she NEVER sent me. She said that she would send the receipt over by email, and I NEVER received it. She has since changed her number. The phone numbers she gave me are:(979)450-5823 & (979)219-5429. Please, my fellow citizens, be VERY , VERY cautious of the people and businesses you deal with. I would not want ANYONE else to go through the heartache and frustration I am currently dealing with due to the relations and transactions with this nursing home and Nicole, the director.

HORRENDOUS service--absolutely appalling and beyond unprofessional. We hired Visiting Angels to…read moretake care of my 87-year old father yesterday and the caregiver did the following: - arrived 10 mins late - proceeds to ask my mom if she could step out to run an errand and go to HEB to pay a bill - wore her mask on her chin (My father has not yet been vaccinated as he was just released from a rehabilitation hospital a few days ago. My mom had to ask her to wear her mask properly.) - never introduced herself to my father or interacted with him (she sat in the dining room while my father sat in the living room) - she watched shows on her phone literally the entire time she was at my parents' house - went to the restroom for 15 minutes at a time - folded 1 article of clothing when she was asked to assist with tidying up the living room - after reluctantly washing a few dishes, my mom gave her a plate after my dad was done eating breakfast and the caregiver asked, "Am I really supposed to wash this plate as well?" - Used the restroom for over 15 minutes at a time - FELL ASLEEP -- we have photo evidence of this. She laid her head down on the dining room table while her phone was propped playing her shows and she dozed off for over 20 mins. We contacted Visiting Angels immediately to complain about this caregiver, and showed Marisol Mauricio (Client Care Coordinator) the photo of their caregiver. She proceeded to almost make an excuse for the caregiver by saying, "Well, it appears as though she's reading something" -- though it was clear that the caregiver's eyes were closed and she was sleeping. Regardless, a caregiver should not be on their personal cell phone watching shows when she is supposed to be working and tending to an elderly person. We sent the caregiver home because instead of actually assisting, she only caused more headaches. And thank God my mother was home to witness all of this because she was originally going to work today. Otherwise, we probably would have never known the extent of this caregiver's neglect and incompetence. Our experience was incredibly disheartening, as we had high hopes after everything that was initially promised to us during our initial meeting with Claudia Massie (Director of Patient Care). My mom requested to speak to Claudia today after this unfortunate incident and never heard back from her. This service was supposed to assist, not create additional issues than we're already experiencing with my father's declining health. While this one caregiver may not represent all the caregivers in the entire company, it is rather difficult to believe otherwise when its directors have made zero effort to fix/make up for the actions of one of their unfit caregivers. The fact that this company is called "Visiting Angels" is ironic. They are anything but angels. Do yourself a favor and do not hire them. Hiring this company would create a huge risk as well as an unsafe situation for your loved one.

We have had positive experiences with care for our clients through Visiting Angels in Bryan College…read moreStation. Leadership has always been responsive and communicative with my staff and the collaboration has been appreciated and most beneficial to our clients. Thank you!

Monetarily motivated. Residents are overcharged while staffing remains as bare minimum as possible…read moreand care staff are paid low wages. Management is toxic and ineffective. Residents are accepted and told they can be cared for only to be reassessed later and rates raised. From an insiders stance I would not have my loved one here.

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