Beware! They may lose your clothes if you do their wash and fold pickup service…read more They mixed my clothes another person's up so I have some of theirs and some of mine is apparently still missing? I feel like it should be an easy problem to fix. If two different people both call and say I am missing clothes, it should be that hard to return them to the rightful owner. Wash House CLE has made no attempt to pick up these other clothes. I have tried to return them, but I refuse to drive them there myself. This also makes me believe they are not doing much to find my missing clothes. I will not risk anymore of my clothes with their "convenient service".

What a spotless laundromat!! Very clean, machines all look brand new, great snack machines, kids…read morehang area, games, and tv's!! Lots of washing machines and dryer's. Wow, excellent staff! Thanks Jessie for the awesome customer service!! Your attitude made me smile. Friendly, outgoing, and polite! Nicest laundromat I have ever been in honestly! Definitely would highly recommend. Really nice spot, they also have free WiFi! A++ Experience

Very clean and efficient machines for a good price. The staff is really friendly and helpful and…read moremakes it a great environment to do laundry.

One of the best laundry mats I've ever been too! Clean friendly and reasonable…read moreIf your in area and need laundry then try this place

I brought in my duvet and they had it ready 24 hours later. They washed it twice, got some dark…read morespots out of the white duvet for me, and charged just $23 (cash or check only). I don't really use this service often, but will definitely keep this place in mind for all my dry cleaning and laundry needs. The lady handling the front of the business was friendly and helpful. And to me the best part is they open at 7am on weekdays; I wish all businesses did that.

From the owner: Parma Laundry Service is a family-owned commercial laundry business built on the principles of…read moreintegrity, quality, competitive pricing and excellent service. We offer a wide range of services to meet any of your needs, specializing in nursing homes, hotels, motels, and government institutions. We have been serving Northeast Ohio for more than 50 years. Our commitment to quality, personalized attention to detail, and dependable service are the reasons for our longevity.

Customer service is great! The owner is a super friendly guy who puts his heart into this place…read more Super helpful, and everything's very clean and well taken care of. Even the atmosphere is so nice with all the plants. Will be doing laundry here when I need to. Tonnnns of machines. Never worry about needing to wait for one. Small businesses like this give me hope for Cleveland. Love when there's heart in a place even if it's just a laundromat.

it was the most filty place I ever went to in a laundry place black mold washing machines doors off…read more nasty no one cleans there a 0 out of 10. it should be Condemned and closed permanently

Super friendly, super helpful. Dropped off our clothes for a same-day wash-and-fold service, and…read moreeverything went super smooth. Fast and reasonably priced. Would recommend!

This place is a lie!!! On the internet and clearly on this app too! they've seem to take the stance…read moreof misleading and falsely persuading their interested audience fake business hours! My disappointment for this place troubles me because I feel as if that's what this place is stamped for in the community for (being 24/7) laundry service and with this change of hours without acknowledgment it feels as if this establishment as turn its back on the community. Also I want you to picture being in my shoes where you have a flight at 9:00am and you live in an apartment where there no washer and dryer on sight, you plan out to go to what you know at the time to be a 24/7 laundromat right. 10:00pm comes around and you start preparing to load the car up with you bags just to find out this place is no longer 24/7. The feeling of Pure anguish!

One of the cheapest laundry mats around and provide 50 lb washers and dryers . Clean bathroom is…read morenice

Owner chased my boyfriend down the street screaming her head off demanding he give back quarters…read morefrom the quarter machine. Super professional. Gave him $10 to get quarters to do laundry at out apartmentour apartment like we have every week for the past 3 years, no sign saying machines for "customers only". She said it messes with the numbers which makes zero sense. We didn't steal money from you. No need to literally follow people down the street screaming like at the top of your lungs like a child who was told they couldn't have dessert.

I've been a loyal customer here for 6 years and come in weekly. Up until recently, the service has…read morealways been great--especially when Nadia was here at the beginning of this business. She was efficient, helpful, and genuinely kind. Unfortunately, today's experience was the complete opposite. At 7am, I washed two kids' jackets (size 6-7) and one full-length medium winter parka in machine #16. The machine was only about half full. I pretreated everything, but when the cycle finished, all three coats came out still soapy and stained, with visible OxiClean residue. I brought this to the attendant's attention and showed her the items and the leftover soap. Instead of addressing the issue, she suggested I should've used a larger machine...even though this one was not close to full...and then implied I may have used too much detergent. Her "solution" was to run the washer empty to check for an error code before considering re-washing my items. I explained that I didn't have an extra 30 minutes to wait for that process b/c I have to go to work, and that it didn't make sense to delay resolving the issue when the results were clearly not right. She then stated she couldn't rewash my load unless the machine was proven to be broken, because the cost would come out of her paycheck. At that point, I dropped it because I didn't want her to be penalized financially...but that response alone is concerning from a customer service standpoint. When I asked for a way to contact management, I was told to leave a Yelp review instead because she had done everything she could to make me happy. So here we are. It's disappointing that after 6 years of consistent business, a clear issue with a machine wasn't handled with basic customer care. I would've appreciated a simple solution or even an attempt to make it right, rather than being met with deflection and inconvenience. I hope management sees this and reconsiders both their machine maintenance and how customer concerns are handled moving forward.

I come here when I need to wash my blankets. The machines are perfect size for large items. I have…read moreused smaller washers as well. But i mostly use the large size. The price isn't too bad. I believe it was $13. They also have free dryer days as well. I believe it to be Wednesday. But even then the dryer is 25 cents for four minutes. So the prices are not bad at all. The staff walk around and clean up the machines. This place isn't dirty at all. They also have a coffee bar here. I haven't had anything. But I'm sure it's good. I see people but it all the time.

The quality was fine but I have an issue with the cost. I took two pants to be hemmed shorter 2 in…read more and a frayed flag to be repaired. We wanted the flag to be fixed only on the frayed section and they took it upon themselves to stitch all the way around the flag without letting us know first if we wanted that done. All in all they charged us $20 per pant to stitch up 2 in. and $13 to repair the flag. Seems a little steep to me. I didn't pay $20 for each pair of pants. I didn't expect a hem to be that much either. The cost for three pieces cost us $57. I know things are expensive everywhere but this just seemed like a money grab to me. I won't be back to this establishment.

dropped my comforter off Sunday and I told the girl at the counter it needs a good cleaning the dog…read morestepped on it with dirty feet (wasn't even that bad) i paid for it at the same time of drop off. 41$ it was ready to be picked up Monday at 1:00. I get it home and it still has the same smell as I dropped it off and the few dirt spots were still on there. never even attempted to clean it. so I tried to call and now nobody answers the phone. oh yeah and not to mention the girl at the counter when I dropped it off didn't even know how to work the credit card machine because it wasn't reading my card then I figured it out. she literally said I don't know I never used it before. my rant is over heading to the laundry mat now and I won't be going back ever again! very disappointed.

Very clean but somewhat expensive. Limited parking but at 10 am this was no problem. Carts to…read moretransport laundry in and out of facility.

It was very Nice. I will be back! There was Plenty of room…read more There was a lot of machines. There were plenty of washing machines. There were many dryers! It was Comfortable. The laundry was very pleasant.

I walked into this clean facility met this most gracious attendant whom I can assure you why the…read morecustomers keep coming back John is very pleasant helpful and charming would recommend your Heights Laundry 2 to all my friend's and family thanks John keep up your superb good work ethic.

Um, can't come home from work anymore and do laundry? Last wash posted at 5:45. I got there at…read more6:15. Car loaded with every blanket in my house. Just blankets. I agree with other posters, it was great when it opened and now the attendants just put up a sign when they want to close early. Which is earlier and earlier every time I walk in. So done with this place.