The atomated phone system is Pitiful...seems to be Okay for Gale..I choose not to own/use a debit…read morecard!

Shiny, new, and in Hays County. I'm sad its not in Dripping Springs. Regardless, the place is darn…read morenear perfect. New buildings always make me a tad giddy. New walls, floors, doors, etc. In this case its new money tubes(TM) to which nobody has ever driven/backed into..ever The staff was friendly as I had to make an account change today. I called first to make an address change today and was told I had to go to a branch office to make the change. Luckily, I was jetting northbound on 35 from Kyle to Buda and found the new building without even asking! The address change was smooth even with little Rooster in my arms. For those conspiracy inspired I needed the change even when I didn't lift a couch or TV. I love ATFCU; welcome to my world aka Hays County!

I arrived at the bank just three minutes before closing, unsure of how welcome I would be at such a…read morelate hour. To my surprise, I was greeted warmly by Kaci at the teller's booth. I needed a cashier's check, and she not only helped me locate the necessary information on my paperwork but did so with patience and kindness--even after a long day of work. What began as a stressful visit turned into a genuinely uplifting experience, thanks to a wonderful employee. Exceptional customer service is becoming harder to find, but Kaci is the perfect example of what it should be.

Yesenia was awesome! Very knowledgeable and helped us open a business account and credit card. If…read moreyou need to make an appointment I recommend making it with her!

I was going to move to another state but became I'll and couldn't since I'd be living on a very…read morerural area. At least 50 mins if I drove 100mph! It was advised by my doctor to stay here. So I did. I had already closed my account with them. It's been more than 6 months since then but I wanted my bank back so I went in. Well upon arrival the teller still greeted me by name!!! First and last. These ladies are more than amazing. Yes, they still have to abide by the law but will do anything they can to help you. I could not ask for better service!!! They are AWESOME!!!

The employees of this bank are incredible. They were friendly and went above and beyond all…read moreexpectations. Pam was so helpful. She meet me before they opened to help me with my account. Have ever had someone from a much lager bank ever offer to do that? They deserve an attaboy!

We went there at 2:40 and there was a long line. Only 1 teller!!!! 3 people behind us left…read more Not first issue with this bank either. If you are customer go to the one downtown in San Marcos farther drive but friendly and run the way a bank should be. Or just find a new bank!

Fuck no i don't recommend this business but it's the lesser of many evils. They constantly get…read moreinvestigated by the FDIC for overdraft policies. They are not in existence for customers. They are in it all for the Benjamin's they can obtain from the small insignificant people of society. Their home mortgage operations is the greatest Ponzi scheme of all time second to social security.

Terrible service. Terrible bank. I got a call saying my card had fraud, I told the lady don't mark…read moreit as fraud, she did it anyway her name was Shermaya, so then I had to get a new card, couldn't pay my bills on time bc of that lady. So here I am 2 weeks later and my card hasn't came in the mail, so then I call again 5/12, and the lady states there gonna have to cancel my card and ship a new one, after I already finally moved all my bill payments to the new digital card. Ridiculous. All of this because that shermaya lady. I want her fired, and that phone call neeeds to be reviewed bc I told her NO don't do that & also asked her multiple questions & she didn't have answers to them. After so many problems with rbfc, I'm actually going to withdraw my whole account and go somewhere else. And all rbfc users should too. This bank is terrible . Thank yall so much for all the inconveniences & callous customer service.

Was very disappointed in my interaction with them and their idea of customer service. I am a…read moremember and have an account. We wanted to get an item notarized with my signature and my son's. We were seated and told by the receptionist it would be about 5 minutes. We waited over an hour with the receptionist, who was very polite by the way, telling us that the notary was manning the drive through. Several times she checked on us telling us staying it would just be a few more minutes. After waiting close to an hour the notary came to is and ushered us into an office. She looked at the paperwork and asked if we were members. I said yes I was. She then asked if my son was a credit union member and I told her no but I am and you are notarizing both our signatures. She refused to notarize our signatures and was very rude and put out as how dare we waste her time. I will be switching banks soon after this interaction. I can not recommend this credit union and advise caution if you choose them. So I called the phone number listed below and it is just a main customer service phone number, not an individual supervisor. I waited on hold for several minutes after spending several minutes listening to the options and finally gave up with being able to talk to anyone.

This bank is probably great if you stay local, and only ever send money to Mexico. I imagine older…read morefolk might like it too, as it has a friendly, small town vibe, and keeps regular business hours, no more, no less. As for us, we had an account here and had problems almost every time we traveled overseas, to the UK, Europe, Asia or Australia. The transaction would be flagged as unauthorized, and the account frozen. So we'd be stuck somewhere without access to money until it got sorted out. They kept an old-skool Mon-Fri 9-5 schedule, too, so trying to get these snafus dealt with while factoring in international time differences, long distance phone charges, etc was a nightmare. Even when we told them we were going out the country, we had problems with using our account overseas. Trying to converse with their Lubbock phone staff was excruciating, because I don't have an American accent, and would get a beat of silence, and then an 'Ex-CUSE me?!' after I'd spoken. Small town in every way. So glad we switched to a big bank

This is the best bank branch in the history of time. Everyone is so helpful and welcoming. For the…read moresmall business owner, this is the o ave to visit. Not only do they give you a wealth of knowledge but they also support you along the way. Cheers! Bravo to you.

If I could zero stars this bank I would. I have been a BofA customer for over 25 years and between…read morethe horrid customer service at this bank and the San Marcos location I am definitely thinking a bank change is in order. Afwul awful customer service at both locations. Given the obvious subpar continued poor reviews over years it's obvious BofA doesn't care. ‍

Talk about genuine customer service and transparency. It was so awesome to go to this bank and just…read morebe treated like a human being and have conversations like everyone there was your personal friend. Not to mention the incredible about of information and savings options that are offered. Would highly recommend!

Great place to bank. They have several convenient locations. People are friendly. Easy to deal with.read more

reps have always very helpful .... have never had a problem. Nice bank entry, easy to do business…read morewith.

I was a loyal customer doing banking with them for 9 years +…read more They decided to all of the sudden disregard the agreements we had set in place for my checking account, and savings account. No one can charge my accounts if the funds are not there ! First I was overdrafted 190 and I was able to get them to make it right I had to pay the additional 40 or so remaining (which I did immediately take care of). Then after that didn't have any issues for a whole MONTH. It went way far downhill in the worst way, and they ended up closing BOTH checking accounts. All because some website (I did not authorize) was able to overdraft 70 or so dollars from ONE of the checking accounts!!!!!!??!?!!?!?!? So I went from one checking account being negative 70, to all three accounts including savings being the SAME amount as the single account overdrafted 70 dollars. Then was not notified by phone or anything just mail that came AFTER MY accounts were closed that they were going to close my accounts. long story short I was only left with my savings account and no checkings account so no debit card usage as of now, and im still negative that same 70 dollars that I will not be paying for obvious reasons.