I wanted to like broadway bikes. I get that their coop/worker-owned model may potentially justify relatively increased prices but I'm still never going back. I went there needing a single tool to reinstall my removed crank and pedals. A job that takes literally 2-3 minutes. I was quoted that it would cost $35 and that I could pick up my bike 3 hours later. So I left and brought the bike to Quad Bikes about a mile away and they made space on a mechanic rack and did it on-the-spot. They asked for $5. At best this was some kind of fluke for broadway bikes, at worst this Yelp page is filled with people who have no idea what they're paying for or don't have a problem wasting time and money, and broadway bikes is capitalizing hard off of it. Too bad. read more

Broadway Bikes is the first cycle shop I feel comfortable at, almost like a local. It's nice to be able to poke in and get honest advice from the mechanics and employees. I find the prices to be reasonable for the area and supplies (I always double check the range and quality online but choose to support local business). The shop is a little off the beaten path so I hope they get a good amount of business. The last time I was in the gang offered me dessert and fun conversation. read more

Friendly staff, quick service, and super affordable! Doesn't get better or more honest than Broadway Bicycle School!

This is the greatest bike store on earth: the only one out there that seems to want to help you help yourself. They'll teach you how to fix your bike, rather than fixing it for you, for a few extra bucks. You will be a better person for coming here! Plus they run classes, stock well, and are generally friendly. The one downside is they don't have great hours. read more

I played the part of the damsel in distress (though I am a fairly handy man) and was treated to great advice and a fair deal on a seat. This is not your macho boy bike shop. This is a polite "power to the people" place I am sure Che' G. would frequent if he lived in Cambridge. read more

The Bike Repair class is essential for all cyclists. Very informative and helpful.

This place is so great! I got the $55 single speed bike tune up and they very clearly walked me through what probably would be done. What was actually done was a few dollars over what was authorized up to $20 extra and we talked about it and the put a few dollars in credit on my account. Really clear description of what the work is and patience answer my biker-newbie questions about everything. Very reasonable and made clear recommendations based on budget. I've also been to Cannondale and the Cambridge Bicycle Store on Mass Ave and this place is the best, hands down. Thanks again for the good work and clear communication. read more

Had a flat, walked in and was out in 25mins. They were helpful and extremely friendly. Reasonable prices. Thanks Broadway!

My only two experiences here have been subpar. The first time, I dropped off a bike (and prepaid) that was frequently losing air in the rear, and clearly pointed it out, asking for a new tube, because I had never repaired my own bike and was leaving for the winter anyway. I had a friend pick it up for me, so I wasn't able to confirm the work, but when I saw the bike, the rear tire was completely flat again; but the front wheel had a new tire (which I definitely didn't ask for). I distinctly remember this because they replaced it with a treadless Michelin. Second time, is more of a feeling than an actual business problem, so take whatever from it. I was buying a new tube (for this rear tire, to do it myself) and didn't immediately remember the difference between a presta and schrader valve; the person that was selling me my tube gave me a "oh wow he doesn't even know the difference" look and babied me for the rest of the transaction. I've since learned how to do most repairs myself so I don't have to go back. read more

My bike was making a strange creaking sound intermittently, and I was pretty sure it came from the pedal or the crank, not the derailer. I took it to Cambridge Bicycle twice, but they said they couldn't do anything if they couldn't hear the sound. Unfortunately, the bike wasn't making the sound at the time. Their only idea was that it was the derailer. Later, I took it to Broadway Bicycle School, and the guy i talked to instantly knew it was the pedal and crank - just from my description of the noise. They fixed it within 10 minutes for $20. From now on, I will always go straight to Broadway Bicycle. Plus, there's a great coffeeshop (Dwelltime) right across the street, where you can go while you wait. read more

I came in with a flat and left with a bike that went faster than I've ever gone before. I don't know what the girl who helped me did, but besides change the tube, she also changed the thing (don't know the name) that goes around the interior of the metal wheel, something I would have never thought to do. She was very knowledgeable and patiently answered all of my questions. Thanks BBS! read more

Worst bike store in the city. Here's why: * The doors are always open because their teaching classes, but you can never buy anything because the store is always closed. Particularly at the time you would need it .... say 7pm. * They try to up-sell you things you don't need. Try $70 to install brake pads. * It's small and looks a mess * The people smile and condescend customers read more

I rode my bike to Inman today and when I came back to ride home, the chain was off. I popped into Broadway Bicycle School, and left more informed and happy. They popped my chain back on, explained what happened, and gave me some options that they recommended if the chain comes off again. They charged me nothing, and so I popped a $20 in the tip jar and vowed to come back here next time I need something bike related. Friendly, knowledgeable, and informative. Highly recommended. read more

i recently fell victim to a tire slashing and decided i didnt want to walk my bike all the way over to cambridge bicycle. so i stopped into broadway (much closer to my apt). i was pleasantly surprised. everyone was super nice and friendly. my bike was as good as new in less than fifteen minutes - which isn't always the case at other places... i'll be doing all my biking business here from now on. my new fav spot. read more

Hub was closed, so I found myself at this place on accident. Good thing I did because the bike person here was nice and knowledgable. They taught me how to tighten my brakes and fill up air in my tires. Good customer service and looks like a local favorite. (= read more

good example of a local bike shop. does get packed in the spring/summer so good idea to call ahead then. late fall and winter tends to be better. (i ride year round and they also happen to be 2 blocks from my apartment) Has classes for bike repair. Generally pretty cool staff - I've always found them to be helpful. Of note - they specialize in commuter cycling so if you are looking for that top of the line pinarello/bianchi, don't go here. They carry a pretty good line of Redline hybrids, and a variety of sub $1000 Marin road, hybrid and mountain bikes. No experience with Redline but Marin is a solid brand. parts pricing for me has been pretty cheap. no experience with their repair/labor prices but the one time I asked for a quote it wasn't too bad. read more

I'm reviewing the bike maintenance side of Broadway Bicycle (have not tried classes yet!). Everyone at the store that's helped me is friendly and knowledgable. Once I brought in a bike tire rim (left the bike at home) and tube asking for help putting it on/seeing if the size was right (I didn't realize the tube should be partly inflated first). They inflated it fast while I watched, and I was able to do my next change myself (to save on the labor cost). Another time I came in after my brake was rubbing against the rim after getting hit with a ~40mph wind, and they just adjusted it right there free of charge (left a tip!). I had a tuneup and chain replacement after last winter, which fixed my shifting completely (was not able to use the first gear at all before). They advised the chain replacement and explained the cost breakdown in full to me. I greatly appreciated that they took my bike when I brought it a week early (I had written down the wrong date). I do advise that you do a test ride after your tune-up (as you should anywhere). I ended up having to tighten and retighten the brakes (I was doing this before the tune-up as well), especially the back brake since it would not brake evenly. I found out from a coworker two months later that it was probably gunked/would need to be cleaned or have cables replaced. I brought it back for a look over. They did not see the uneven braking issue until I pointed it out (to be fair I think it's harder to see on the stand), but then gave me a solid estimate for fixing it. It may take a week or longer to get a service appointment in the spring/summer (for tuneups you can pick it up the same day as the appointment if you drop it off in the morning, or at the latest the next). Overall I'm very satisfied with the service, and sometimes come to pick up parts (they'll find me what I need right away whether it's the correct tube, truing tool, etc.) as well. read more

I've only had one encounter with Broadway when I was shopping for a bike, and it was rather positive. I ended up buying my bike from somewhere else because Broadway's selection was very limited, but it was cool bike shop. The people there were really helpful (though some didn't necessarily seem friendly) in pointing out what I should consider in getting my bike. They were obviously very knowledgeable, and I've been wanting to take one of their shop classes for a while.... if not for the laziness.... read more

+ Friendly and fun + Most seem knowledgeable - Quite expensive - Occasional incompetence: sent me on my way with a bike that broke down (handlebar came loose) two blocks from their store, almost causing me to collide with traffic. read more

lot's of bike stores in the camridge/somerville area. i like Broadway becuase the prices are good for a small local business and they lack the attitude that some of the OTHER shops in the neighborhood have. also really like the fact that you can work on your bike yourself with their tools and EXTREMELY knowledgeable staff. taking a class there is on my bucket list. if i only had the time. read more

I've gone here 3 different times and always had a good experience. Joe helped me most recently to replace a chain- he offered a fair price with a quick turnaround. Very happy to have found this spot! read more

I'm lazy, so bring my bike here and have them get it ready for spring for me -- reasonable, efficient, fast, super knowledgeable.

forgive me while I gush. I went in to have my brakes adjusted, fearing that it might be a drawn-out, expensive endeavor. instead, the woman working there was able to do it for me right on the spot while I waited. not only did she tighten the brakes and reinforce the cables, but she put air in the tires and oiled the chain to boot...then only charged me ten bucks! there was none of that pretentious bike shop attitude, either. and, as an added bonus, I got treated to a visit from Little Matty, a neighborhood dog loved by the entire staff. I rode away from here with utter glee. double thumbs-up, Broadway. and I don't just give those babies away. read more

Very competent staff. Honest. They can do the work, or you can do the work yourself (optionally, with their instruction). I like this place quite a bit -- usually go in, use their shop and their guidance, and do repairs myself. It costs about the same as having someone do them for me (I'm rather slow), but I don't need to leave and pick up my bike, I learn how my bike works, and the repairs get done right. The major downsides are: * The bikes they sell are fairly customized, and so labor intensive, and so you pay a premium. * It's one of the few honest and competent bike shops in the area. As a result, it's often obscenely crowded, and they often cannot help you. read more

I understand bike repair can be a challenge, but it does not take a genius. I waited about 20 minutes for one of their "estimates". I think they are use to serving to people who are not very busy, and live in the slow lane......nice. I was misquoted and expected to pay the difference. No way..... You misquote you stick to the quote. I am a contractor.......imagine I told you that I misquoted and wanted you to pay the difference. Not a good business move. I will never visit again read more

Always my first stop, for repairs, parts and advice. Now in my 3rd decade as a customer (yeesh!)... today stopped in for teaching and repair time - replaced the chains and rear gear cassettes on two bikes in under an hour! Thanks for clear and patient explanation and guidance - and always love the music and overall vibe. Thanks Broadway Bike! read more

A shop that is small in size but big in selection and service. Staff was patient and candid. The shop is often busy so you may have to wait a few minutes to get some help, but that is solely the result of the dedicated one on one in depth service they provide. They want to make sure you roll out happy and set up for success. Couldn't be happier with my experience and looking forward to my return trips to my new LBS. read more

Fantastic shop! I wanted a Brompton and they had the exact model I wanted. Their service and knowledge was impeccable. I'm happy with my bike and would gladly buy from them again. read more

Love this place. I've been coming here for ten years. Everyone is super friendly and seems to enjoy helping customers and also each others' company. It's just got a different, better vibe than the other bikes shops around. This place feels like a community institution. The work is top notch, too. I bought a new bike from another well-known shop in town and had to return there about 10 times because of a shifter problem they could not figure out. I finally took it to BBS and they put their heads together and got it fixed the next day. read more

I bought my second-hand orange Robin Hood (made in 1971) from them in 2005 for about $200 (maybe it was $300 or so) when I first came to Cambridge for a year long fellowship. I ended up staying for another year. I then left RH with a friend for the next few years, got it back in 2011, and it's still going strong. I've gone in for small repairs, tuneups, and trouble-shooting over the years and found the folks here to be super helpful, passionate about bikes, and knowledgeable. The prices are reasonable and they always suggest options so I can choose what's right for me without thinking I'm getting fleeced. read more

Came here with two flats, and left with two new tubes, two new rim ribbons, a straightened chain, almost all the money I came with, and a warm fuzzy feeling inside. The shop is tiny but it's buzzing with helpful and efficient people who really know their stuff. Definitely my first choice for my next bike emergency. read more

Recently brought my bike to Broadway BIke to learn how to make a repair. They were nice helpful and I was finished within half an hour. I thought the repair probably cost less than if I had brought it to another shop and had it done for me AND I have the satisfaction of knowing I did it myself and having a better understanding of how my bike works. I will go back for other repairs. read more

I stopped in because my bike started making an ominous creaking noise that I couldn't fix on my own. The workers were immediately helpful and quickly diagnosed the issue. They took the time to explain the problem to me and let me know how to deal with it in the future too. A few minutes later it was fixed and I was out the door. It was well worth the $5. They're very knowledgeable, fast, and fair! read more

Meh. I don't trust them. I had to have the work redone within a couple of weeks at another shop. They tried to sell me a lot of work that it turned out was not needed after all. The hipper-than-thou attitude is just annoying. read more

I have been a devotee of Broadway Bikes for over ten years. When I made my first trip to Broadway, I had no idea what I was doing or what I wanted. One of their mechanics patiently listened to what I was looking for in a bicycle and helped me find the perfect used road bike. Simply put, Broadway Bikes is honest, unpretentious and friendly. They are a wealth of knowledge about everything bicycle-related and enjoy sharing that knowledge. One thing I think is really cool about the shop is that they are collectively owned and operated and try to be a respectful part of their community. There are lots of bike shops closer to where I live, but I'll keep going out of my way to Broadway Bikes because, simply put, they're the best in town. read more

I've had an issues with a sticky front break on my Cannondale for probably 2 years now. (yes, I know...). I recently decided to (learn how to) replace the break cables and take off and clean up the front break calipers, but, while needed, neither of these fixed my problem. On a suggestion, I decided to swing by Broadway Bicycle School expecting an estimate of a week to be able to get to my bike. The tiny shop was packed, but the first employee to see me took my bike, listened to my explanation, put the bike on a stand, and FIXED IT in 5 minutes. She is my new favorite person. 5$. Done. Every other employee was happy and smiling as they helped people and worked on bikes; I was a bit sad to leave so soon! (Also- yay for so many women mechanics!!!) read more

This place is the best - they have helped me numerous times. Totally honest, fair and good repair service. True bike people. THANK YOU.

Went here for routine bike tune and had great service, reasonable pricing and knowledgeable staff. Can't ask for anything more. About to take my partners bike in for a tune-up as well. read more

I went in yesterday and ended up leaving with nothing. I was looking for a cheap helmet and a bike lock. The girl at the counter was very helpful and took time to explain my options for helmets, what lock was best for me, etc, and I would definitely go there for advice/repair. Unfortunately it was very out of my price range. I'm not an avid biker, I have a cheap walmart bike just to get around town and would have been happy with a $10 walmart helmet but shopping options are limited in the city so I went here. The cheapest helmet was $40 and the cheapest lock I saw was $70. Honestly I'm just not willing to to pay more than the worth of the bike in accessories. read more

Broadway seems to have everyone sold on their atmosphere. So much so that people don't realize that they're being overcharged. I'll agree that the staff at roadway is very friendly, but they are no more/less knowledgeable about bikes than any other local bike store. I've done much shopping around in the area, and I find that Broadway is consistently more expensive than the competitors. I've stopped buying things there except for tubes. their 5 for $20 deal is great. Please shop around before emptying your wallet on a smile. read more