Although Its Been Challenging Since Moving, Raymond Has Been Very Helpful & Reasssurant With All My Maintenance Needs. He Is One Of The Most Prompt And Kind People Working In The Office, Has Went Above Action At Times Trying To Reassure My Comfortability At This New Property. Thanks Again read more

our maintenance guy is absolutely the best kadeem did another wonderful job.he put up our new vertical blinds and fixed our window kn the outside.....thank you kadeem you always come through..... read more

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Absolutely horrible. painted windows shut, painted over electrical outlets and light switches, termite damage in floors- just don't do it. I am in Louisville, Ky- don't know why it says San Francisco. read more

scammerssss worst place ever !! you will never get back your deposit and they will send debt collectors to try to charge you 1k for "damages" that were already there or due to leaky ceilings and broken floors!! they shouldn't be in business RUNNNNN read more

The maintenance man Bert is the only person getting a 5 star. I struggle ever getting in connection with anyone at bmg but Bert shows up when I need him to read more

Amazing! My water hear went out and maintenance was at my home within less than an hour. First thing this morning they should not to fix the problem. Great and prompt service. Very professional and very nice gentleman that came out. I appreciate Broadway management for addressing issues promptly and for caring. Thank you!!​ read more

Horrible. We had hundreds of gallons of water pouring through a 3ft wide hole in our ceiling every time it rained that they refused to fix for MONTHS. Impossible to work with, terrible customer service, nothing is up to code. Water/mold leaks out of the walls in the bathroom. The roof still leaks every time it rains, the only reason anything got fixed is because I reported them to the louisville metro. read more

I called in regards to come information about your apartments. I asked the person on the other end of the phone how were they doing and they hung up the phone on me. How do you expect to list and have tenants apply with very rude customer service. I will not be moving in there thats for sure, Thanks read more

Can I put 0 stars ? THEY SUCK!! we didn't even buy from them , our homeowner sold to them so we don't sent to them default . I tried to get Intouch with them from August all the way to the day they sent the SHERIF to our house for an eviction letter. they admitted to no lease with them . they had no info on us . they lost our security deposit. we have them a notice before the eviction was even filed . and gave them the keys almost a week sooner than when they were due. now they are lying when I have proof they are doing a walk through with out us and she is trying to say they don't do that.. even tho I have physical proof . OKAY! read more

The staff is great Tabitha Raymond Gill Jon manager maintenance jessica maintenance manager kadhim maintenance staff front desk staff all I have encountered at the main office have been super amazing and helpful.... also patient I appreciate their time always FABULOUS STAFF read more

these people are a total scam. They won't give you your overpayment of rent back. They won't give you your deposit back. They won't fix shit. They won't answer the phone. All they care about is money money money money nothing more nothing less I don't give a fuck what situation you're in do not rent for these pieces of shit, fuck these people read more

Do NOT rent from this "company." Our AC has been out since the end of April. My BF made multiple phone calls and went to the office a few times. They keep telling us the maintenance log says the issue has been "fixed" but it hasn't. I started emailing on May 15th. I highly recommend that you do this vs filling out a piece of paper, calling it in or talking to the office staff. Doing those will just waste your time. With emails, there's a trail that could definitely be used against them if needed. I honestly feel like I will need these emails if I decide to get a lawyer. YES, IT IS THAT BAD. The AC issue is still not resolved. It's been in the 90's lately so just imagine living on the second floor with no AC. Now our tub has been clogged for a couple of weeks now. Have you ever wondered what it's like to empty your tub with a mop bucket just so you can shower? Let me tell you, it isn't fun. I feel like I'm living in a trap house. TRAP HOUSE!!! I at least could live in a trap house for free though. As you can see from many other reviews, their maintenance is SHITE. I believe the good reviews are from people who just moved into their apartments and haven't had to deal with maintenance issue but they will eventually have maintenance issues and will know the reality of renting from BMG. I too thought it was hunky dory when I first moved in. I have learned better. It doesn't matter that you pay your rent on time or been here for 3 years. Nothing matters because they don't want to put money into their apartments. Again, DO NOT RENT FROM BROADWAY MANAGEMENT. DO NOT RENT FROM BROADWAY MANAGEMENT. say it with me now! DO NOT RENT FROM BROADWAY MANAGEMENT. PS just a warning, they will gaslight you. read more

TheT suck , they want an arm and leg for the worst quality apts ! my apartment literally flooded to ankle height wt 3pm in mid winter. And no one came until 11pm after I called numerous times. They asked could they come tomorrow! 0 stars read more

I would give them zero stars if I could. I live beside a property owned Broadway Property Management and have seen firsthand how little they take care of their properties. The fence, which they advertise on their website as a selling point when I've seen the property listed, is in complete disrepair. It's collapsing into our property. I've contacted them multiple times by phone and I'm transferred to maintenance or to the owner. It always goes to voicemail and no one ever calls back. All emails go unanswered. They have no respect for their tenants or neighborhoods where they own property and should be avoided at all costs. read more

Broadway Management Group - Property Management Near Me - Louisville, Kentucky

Where do I honestly start. I called Broadway Management Group FIVE times with no answer, so I replied to an ad they posted for a studio apartment off York St. They had 3 or 4 ads up with the same exact pictures for each apartment, so I replied to each one of them in the hopes I would talk to an actual human. They charge you for a key for the unit & they do NOT go on any apartment tours what so ever, so if you get hurt in the apartment or something happens to it after you leave you're SOL. The studio I looked at was out of date for the price & quite small. Again each apartment has the same exact pictures so you really don't know what you're walking into. The studio smelled like cigarette smoke to the point I left the front door open as I toured the studio. The 2 windows were clean on the inside, but so filthy on the outside you barely could look out. I looked under the kitchen sink & there were quite a bit of mice droppings, not to mention it smelled moldy under the sink. The ONLY good thing I will say about the studio is that it did have a fairly good size closet. The outside of the property had trash blowing everywhere & I saw a rat over by where my car was. If you need shelter asap this might be for you, but if you're are looking for a long term apartment/studio, you will NOT stay here long ! If I could leave no stars on this review I would ! read more

I understand desperate times calls for desperate measures, but there are better companies you can rent from. They had a studio for rent the size of a closet, in a building that would make you feel dirty just for walking in. I visited another place where there was a giant hole in the bathroom ceiling and the place smelled like cats and gas. The price they ask for does not match the quality of the apartments, this company clearly doesn't care about safety or presentation. AVOID if possible. read more

it's been a few years since I've moved out of the worst place I've ever lived in my life, considering I lived in a tent in the middle of Africa while I was deployed in the military. I recently found out BM sent me to collections because I moved out early due to rat feces and RATS being in my living unit. Even after I spoke with the property manager and she informed me I would not be charged as long as I turned in my key since I gave her notice. I won't allow this to happen to anyone else & sometimes ppl keep pictures for future occasions that may aspire like myself. BM only cares about their buck not the ppl. I'm going to leave a few pictures below and hopefully that will force them to change there narrative. read more

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I can only speak (write) for myself, and contrary to popular belief...BMG Has been good to me. When I first arrived to Louisville in search for a place to call home...I experienced overt discrimination, I'm sure it had everything to do with my Afrocentric hair, bamboo earrings (at least 2 pair), Fendi bag and a nice attitude along with a pretty ethnic name...I made it to meet the landlords and earned 3 times what they were asking for, (just bought a car so my credit was decent) but I was given the runaround. My experience with broadway was pretty simple, 3-5 days on application, deposit and ...then you either get the call to pick up the keys or the message that you were declined or need further assistance (co-signer). You are no longer the chick described on the L L cool J song, you become an applicant that needs to meet a formulaic expression to earn approval...thank God for that. The ladies who work there, especially, Melissa H. Are super sweet. Going beyond what is Expected to make moves...I mean some real movers and shakers. Melissa will keep it real...and anytime I had a home improvement issue it would be addressed within a day if not the same day... Lastly, I've read some real horror stories but I must admit that I love my place and I appreciate all the assistance and support I've received while living here the last couple years...Thanks Melissa when I leave, you will be missed. read more

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There is zero rating for Broadway Management office at 1220 East Broadway their rude I have never seen a maintenance person they won't fix problems in my apt they won't address the the situation concerning the tenants that are disrespectful and just ghetto I'm trying to get out of this place because their the most unprofessional group I have ever rented from read more

If I could leave negative stars, I definitely would. For over a month now I've had multiple leaks (one I reported before I moved in) and they still aren't fixed? Not only that, on the rare chance someone actually returned my calls/ emails, nobody has actually showed up to fix my stuff. So, I have outlets that don't work, I have leaks in my ceiling, I have leaks in my ceiling that's caused severe water damage. Fantastic stuff going on here! read more

Broadway Management Group - Property Management Near Me - Louisville, Kentucky

Rented a unit on second street for a year through BMG. Unit was very old and was horribly laid out and was not very functional. My roommate and I took care of the unit and made sure it was in good condition before our lease ended. We were charged $85 after we moved our because of "cleaning" and it included a $20 charge for a blind that was supposedly broken. The building was so old that no matter how hard we cleaned it, it still looked dingy. I do not recommend renting from this company. Especially because it took over two months to receive our deposit back. read more

We've only ever worked with Melissa at BMG and she has been professional, timely and kind. She has been so helpful with getting my dad situated in his place these past years; helping us worry less. I do recommend her customer service as the renting process can be complicated but she is honest and pulls through! read more

Have you ever had an experience so bad its funny? That about sums up the two hours of our lives we lost dealing with Broadway Management group. Trying to rent an apartment shouldn't be this difficult. Everything looked legit when we walked into their offices on Broadway. They're located in a beautiful old building. Everything looked clean and organized. Our first visit came just as they were closing on a Friday afternoon. The woman we talked to was nice and courteous. Its when we came back the next day to get the keys that the shit hit the fan. There was a different woman running the office that day. She had her teenage daughter helping her. While she was very nice, she had no clue what was going on. She couldn't find the keys to one of the apartments we wanted to see so ended up picking three different rentals to look at but even getting the keys for those took us 20 minutes. It was so bad that I felt sorry for her. The apartments we looked at were a nightmare. All three were filthy and beat to shit. I couldn't believe what I was seeing. There was no effort made to clean or fix anything. Here is a breakdown of what we looked at. APT#1: Hill St. This was a large apartment complex on the south side of old Louisville. Red Flag number one was the entryway. It was filthy and had what appeared to be a piece of yellow crime scene tape on the floor. The apartment itself was dirty. and had a giant hole in the ceiling. The rugs looked like they hadn't been cleaned for a decade. APT#2: Garvin From the outside this appeared to be a stunningly beautiful old building just north of the first place we looked at. Its when we got inside, we realized what a horror show this place was. Once again, the apartment was filthy and the closet doors were detached. No thank you. Apt#3: 3rd St. From the outside this place looked promising. Another beautiful old Victorian. The living room and dining room were huge. They were kind of beat up, but livable. Its when we walked to the back of the apartment that reality set in. The Bedroom was a complete mess. The rug was so stained.that it reminded me of a crime scene. It was (at one time) a tanned carpet. But it was filled with huge black stains. There is no way in hell you could ever make that room presentable. The bathroom wasn't much better. There was a shelf about 3 feet above the toilet pretty much guaranteeing a bump on the head every time you did your business. There was a side door that led to a narrow courtyard on the side of the house. We went out to investigate. The back of the house was a mess. There was a huge hole right above the foundation where an animal of some sort had chewed its way in. There was no way in hell I was renting this place. You couldn't have paid me to live there. Here's the bottom line on Broadway Management Group. If you're strolling by their office and have the urge to check out the apartments they offer, turn the other way and RUN!!!! Run like hell. I'm sure there are much better businesses in Louisville that can help you find a new apartment. But on the bright side, my Wife and I have an amazing story to tell and laugh about for the rest of our lives. In other words, the apartments we looked at were so horrible it made us laugh. read more

You are looking for an apartment, great! And you are here at BMG for some help. Well, you won't want to take anything these folks are offering. Why? Well, allow me to give you a mini tour of what you can expect. Here's a nice building! Let's say its about 75-100 years old. This common area sure is lovely, huh? Please proceed to the top of this marvelous old wooden staircase. Now I'm going to ask you to toss down one of the two buckets of mud you see. Yep, just kick that bad boy down. Make sure you spin it a little so the mud splashes in nice patterns. Got that? OK, now take the other bucket and pour the mud down one side of your body. It's fine because you are now going to come down the stairs while dragging the muddy side of your body across the walls and railings. Do you have a key or a knife you can use to gouge the plaster as you come down? Yes? AWESOME! Hey that looks amazing! You really have a talent for this! Now please take this completely full vacuum canister and open it. Fling it in the air - get that lint all around! Take care to focus on the corners and the windowsills - we wouldn't want to neglect those. When you are done with that please let loose these two starving beavers, this angry honey badger and this rhinoceros. Whoa those beavers sure are hungry today! Look at them go! You're almost done! Before we leave though, could you take this can of Crisco and smear the windows up with it. Yeah, a 20% visibility rate should do. Oops did the rhino bump you causing your elbow to crack the glass? Ha ha, no worries! Just adds to the charm! Are you happy with your work? Great! Because ALL of the common areas BMG services look EXACTLY like this. Are you ready for the apartments themselves? Oh good because I have a fire hose I'd like to have you insert up into the ceiling, and a Tupperware box of giant spiders for you to let loose in the closets. And that's just to start! Now I think we are going to need another honey badger... (PS if you didn't detect the sarcasm by now, these properties are horrible bordering on terrifying. And I asked to see the higher priced ones they offered! AVOID. Oh and the website is a joke - misspellings [montly??], half the properties don't have pictures [I wonder why] and some of the ones that do are not even of the right property!! ugh, nightmare) read more

The staff is terrible. Specifically a woman named Melissa in the office should be fired. She's extremely rude and has hung up on me when I asked for a change about something because I was "complaining for no reason". There are much better places to live at the same price. read more

Overall, I've had a very positive experience with Broadway Management Group. Although I have limited experience with BMG's properties, I do have confidence in the friendliness of their staff. Sarah Tinsley, Jessica Carpenter, and Melissa Hublar all provided exceptionally friendly service from the BMG office. Sarah and Melissa answered ALL of my questions (and there were many) with prompt, friendly, and detailed replies, and Jessica gets back to me quickly even when she is busy processing all of the month's rent payments. Only one employee from BMG was rude (on more than one occasion) and I believe she is the exception to their staff, not the rule. Everyone is very approachable and helpful, and I would recommend them for their enthusiasm in assisting residents. read more

I want to thank Trish. Yulee, Michelle, Maintenance and Kevin (the Roofer) for turning some big repairs to the roof in my apartment building and kitchen sink in my apartment into something fixable. You all are amazing. You didn't stop until you got to the root of the problem and I was satisfied. My apartment is now a nice home again!!! YOU ALL ARE GREAT! Thanks for LISTENING AND CARING ABOUT ME...THE TENANT! God bless you. Your staff has been so friendly to my family. I appreciate you knocking out my requests in a timely manner. Have a great weekend. read more

Do not EVER sign a lease with these people. I am consistently shocked by the terrible ways in which this establishment is managed. Their properties are poorly taken care of and flat out UNSAFE. One Thursday night, my friend's apartment was broken into- someone tried to punch her glass door to get in the apartment on the second floor. They couldn't get in, ran out, and tracked BLOOD all over the stairs and entryway. We called BMG immediately after seeing this, and the blood was not cleaned up for several DAYS after the incident. We were told that the company had other maintenance priorities to fulfill and that's why it took so long. My apartment had a dishwasher, but apparently maintenance could not fix it, so it remained unused for my entire stay. However, the worst incident was when my apartment got broken into. Both mine and my roommate's backpacks as well as my MacBook computer were stolen a week before finals. This is largely due to the fact that the glass doors to enter the apartment complex are always unlocked, and anyone can come right up to your door. After this incident, I decided to cut my losses and get the heck out of there as soon as possible. I went down to the BMG leasing office and signed a document to end the lease early. After all of this, I obviously wanted to be sure I was not on the lease before going to another apartment. That being said, I have been in my new apartment for 6months now, and I get a call saying that I need to sign a document with my cosigner to get off the lease... Where did the other document go? I am also apparently required to pay $75 to "break the lease" of a lease I already broke 6months ago. After explaining that I already got off the lease to the property manager, her only response was "show me what you got". Needless to say, this is a horribly run, greedy leasing office that gaslights you for their own disorganization. read more

I just want to say Reese is the best property manager I have meet. Thanks Reese for always getting it done

Let's start talking about how they hire and fire staff and how nobody that works there knows a thing. I could say it was a funny experience but it wasn't. They promise you a beautiful house with everything working and what do you get? None of that. The house we rented doesn't have ac, the heater is so old that's leaking and the bills are really high, let's not forget that the heater broke in the winter and they didn't care, even know we have kids. Is that enough? Nope! There is a hole in the ceiling and squirrels live there, the stairs are so old that needs to be rebuild, the bathroom is broken too. Is that enough? Not yet! We are trying to break the lease because we made a deal if they didn't fix in 30 days the lease would be broke but wait where is the lease manager we talked to? He got fired! Oh wait! We just got a letter telling us to pay the rent... Again! Wth? Don't rent! They don't have apartments or houses in good conditions, they don't care about the tenants and they definitely just want your money without offering a good service. Ps:be careful some people in the staff are racists. read more

Horrible living confitions we have been in our lease for 19 months they wont let us out we have rats and snakes inside of our house anf they still will not let us out a guest was bit by a snake in the bathroom and we also have been gettin bit up by bed bugs Do not do buisness with this slumlord company read more

Slumlords. Do not rent from them unless you planning on being a snitch on your neighbors. They are the only ones who get work orders done. Was without heat for week and never got any compensation. Then they get mad at you for constantly calling to get work orders done and tell you if you don't like it, move. just nasty employees. Maintenance employees will threaten your kids and not get in trouble for it. Maintenance will also tell your business to other residents. Do not follow any type of privacy laws. Just horrible company to rent from read more

Broadway offers subpar apartments for a cheap price. You pay in the end for the cheap price. Maintenance staff requires hounding to get things fixed. I called an after hours line once for maintenance and spoke to a dude named Larry when we had a pretty substantial leak coming from the apartment above us into our bedroom. I told him about the situation and he asked, "well, what do you want me to do about it?" I said "fix it!" Leak eventually got "fixed" but came back many times during our tenure in that apartment. Once we finally got smart and moved out we gave notice and all that got tied up quickly and ( a little too ) easily. Months later we get a call from a collection agency about owing money. Broadway never contacted us about the money and sent us to collections right away. If we owe money, that's fine, but make an attempt to contact before collections!! I spoke with a woman named Susie on the phone and asked why they never called to tell us we owed them money. She told me they could only send a letter if we gave a forwarding address. They wouldn't call to ask about the money because they "have over 2,000 clients and can't babysit all of them" and it was my responsibility to contact them to see if I owe them money. She also said it isn't their standard practice to call anyone about collecting money. (wtf?) I even tried to give an analogy about how even Jabba the Hutt gave Han Solo notice before sending Greedo after his money, but the woman said she'd never seen Star Wars, so telling her their business practice was worse than that of a Hutt was lost on her. I would not recommend dealing with these people. Shady business practices and terrible customer service!!! read more

I am a Nigerian Prince and was looking for a Summer home in Louisville, KY because I cannot access my fortune (I am looking for someone to lend me money so I can access my fund; you will be rewarded handsomely). I talked to Melissa Miller on the phone, and she was very pleasant, knowledgeable, and professional. I look forward to working with her in the future and maybe a date? read more

I moved into this house about two years ago when I moved in I was in a rush the company that I moved into had not had a chance to paint or clean up I moved in two weeks later the new company took over so I called and let them know hey there has been no painting and the house is like smoke my windows are broke and they were supposed to fix those they told me how do I know that you did not do this as they never did a walk-through before they bought the house not long after that my water heater went out I went four months of oil in my water to take hot baths before they decide to fix it then my kitchen sink started to leak flooding my kitchen and my basement and right below my kitchen is my washer and dryer no one has yet to come fix it next was my bathtub also flooding my basement because this is a constant the floors I started to mold and mildew dry rot still no one has come to fix it no one ever came to fix the windows I had to take trash bags and tape them to the windows to keep the bugs from coming in and to keep the cold air and or the heat in I have called I have left voicemails I have left emails I have left letters I have talked to people face-to-face and yet no one seems to care enough to fix any of the issues as I was told again how do I know that these problems were here before you moved in or if they tell me they'll come by and fix and they don't I let it be known that I work third shift so need my sleep during the day I have spent several days up waiting for someone to show up and they never come no call no text don't email saying hey I'm not coming now as far as the rent goes every month I get a letter telling me that I am past due and every month that take my old statement in with my receipts proven that I am not past due on my rent Now they have stop giving receipts you have to take a picture you had to request a piece of paper that stands with the date that you decide to drop your rent off because it's not their responsibility to give you a receipt making this very hard for you to keep track of what you have paid and what you owe so that when they send you a notice stating that you owe you will forget and think that you really do owe also they don't like to go off of the lease agreement again when I moved And my rent was only $1000 a month then I get a statement saying that I am actually says he paid 1100 I had to bring my Lease and the show that was still under my a contract on that contract was finally up then once again said they all at 1100 so I started paying that and they're asking if I fill out a new lease it said 1000 1000 so when I asked for the rest of that money to be a credit to make out that was a fight a weak fight finally they decided to do that the following month I was only to pay $400 and now they're saying that I still owe six because of this I get charged $80 in late fees every month because they don't want to fax what they fucked up so if I was you I would not move into any place that Broadway management owns and if you are in desperate need like I was make sure that you do a look over before you move in before you sign any contracts before you hand over any money to make sure that the house that you move into is the one that you plan on fixing yourself make sure that you hold onto your lease agreement and make sure that you hold onto every single receipt because they are going to try and screw you in any way possible read more

They are poor at maintaining their properties, and lack professionalism. Example: I had gave notice (as always) that I was leaving at end of lease. I did my walk thru and cleaned the apartment as required. I thought everything was fine until they kept my deposit and sent a bill for 300. In the letter they informed me that I didn't give notice and there for they were changing a plenty. I tried reasoning to deaf ears. I wouldn't recommend them in the least. **Beware ** read more

Melissa Hublar is amazing! She helped me through the entire process, making it as easy as getting your first apartment can be. I can't thank her enough for what she's done for me and I know she will continue to do for me through my time here at the Lofts of Broadway. read more

They won't answer their phones so good luck ever getting a hold of them unless you physically go to their office and catch one of the staff's short attention spans. Whenever we first moved in, we literally walked in on the carpet being redone on our move-in day. The people working on it just left because we walked in on them working, leaving their carpet job unfinished. (No floor trim re-installed or carpet tucked in ANYWHERE.) I was ok with this because it's not something I can't handle and I was excited to move into my first apartment. Within the first 3 months of living on S 2nd St there were at least 7 cars broken into in the middle of the street, which is where we are forced to park. If you aren't one of the lucky ones who gets one of the few parking spaces that are on the street of the apartment, you have to either pay up a $15 parking fine for illegal parking or park at a different lot and hope you don't get a fine or ticket there. There are only two coin washer and dryers that support 50+ people in the whole complex, despite rent being $700+ a month per apartment. In order to make it to these machines you have to advance through the cigarette butts, urine smell, used diapers, and used condoms that other tenants generously leave out. Thankfully, someone was able to hack into these machines and make them free for a few months now, with broadway unaware because that's just how much they care. read more

Speaking from my experience, if I could give this company zero stars, I would. I have lived in my apartment for 3 years now and have never been more appalled and absolutely disappointed in the customer service that I've received. After calling the maintenance line multiple times to report a leak in the roof above my bedroom around mid-March, my ceiling finally fell through on April 1, 2018. By April 11th they had "fixed" the leak and "repaired" my ceiling. All was well until June 1, 2018 when I came home from work to a slit in my ceiling (on the other side) about 2ft long and dirty water was leaking all over my bed. After calling maintenance to alert them of the issue they sent someone (same guy who fixed the roof the first time) to release the pressure and someone to extract the water from my floor. The man who released the pressure in my ceiling taped a plastic bag over the hole and explained that that was the best he could do. Around 2am June 2, 2018 I was awoken by the another piece of ceiling falling down on my head and more water, wood and what seems to me to be moldy insulation all over my bedroom floor. Since that night, I have been sleeping on my mattress in my living room floor and it is now June 19, 2018. June 2nd, I called the maintenance line again to have someone come clean the mess that was made in my bed room due to the other piece of ceiling falling down. He sent Robert, a maintenance man, who did not do a very good job cleaning it up. (Video to prove) There were still instillation places, another water spot was created on my carpet, and he didn't bother to empty out the tub filled with dirty water & instillation. I believe that he even used my broom to "clean" the mess. The smell that filled my room was what I believed to be hazardous to my health. I could not walk into my bedroom without choking on the smell of insulation and possible mold. June 3, 2018 rolls around and I still have a HUGE hole in my ceiling releasing any little bit of LG&E pumped into my apartment and no update. June 4, 2018 I called and spoke with Nicole Strinatka in Human Resources. I explained my situation to her and asked to speak to the leasing manager, Jill Austin. She explained that she was out and would potentially be in later. I didn't receive a phone call from Jill but from John, the maintenance manager, at 11:15am. He acted like he did not know anything about what was going on. I explained everything and his response was "I'll get someone over there to take a look." Came home to another mess in my bedroom. (Wood pieces) June 6, 2018 they finally boarded the hole in my bedroom and with a note that said they would repair the ceiling after the next rain. June 5th-11th. I called to speak with Jill Austin and received no response back. June 12, 2018 I finally got through to the leasing manager. I explained how my living conditions were not habitable and that I would like to be released from my lease without penalty. I was told someone (John, maintenance manager) would have to come assess the damage and a decision would be made after that. Two days go by and I my roof started leaking again... June 14th the decision was made and I received a strong and firm NO from John stating that I would not be released from my lease. Moral of this story is that it is June 19th, I am still sleeping in my living room and the "newest" leak is not being taken seriously so I foresee this happening again in the near future. If you enjoy the run around and things not being fixed properly then Broadway Management group is the right fit for you. Otherwise, I would not recommend them at all. read more

I'm so disappointed that this office has not addressed my repeated requests for help with the mouse infestation in my apt at 1726 S 2nd St. Yes, the rent is cheap for students but I'm paying the difference in pest control products that aren't working. I'm contacting an attorney. I have rights as a renter read more