I've rented in Louisville for 13 years now, and Heather and her company are easily the best,…read morenicest, most responsive and professional group I've encountered. She is always checking on tenants, properties, and following up promptly even for silly things. She treats the property she manages as if it was her own, and the tenants as family. The property of hers I am in is clean, secure, maintained impeccably, and issues, though few, are immediately and thoughtfully taken care of. She has come by to bring me items and even allowed me to have packages to be sent to her directly, then she brought them to me asap. What more could a property owner or tenant ask for? If I owned rentals in Louisville, as I have in other states, I wouldn't bother looking at anyone else if I could use her. I was fortunate enough as a tenant to find All Property Management and Heather in a city chock full of lesser property managers who I've had experience with. She knows what owners and tenants want, and quickly delivers positive results. The value is great, because you not only get a great place to live but well-vetted neighbors, and a seriously responsive property management company. As an owner or tenant, she is here to help you immediately.

I found Heather after four property managers, including a few large well-known property management…read morecompanies and small ones to say say they were all a disappointment is an understatement of the century! Heather currently manages four doors for me. I would describe her property management firm as a medium size firm and she excels in communication and honesty. I trust her 1000% handling everything and she has been such a godsend. Her team is such an amazing property management firm that I wish I could duplicate her to use in my other states. If you're looking for personal and professional service stop searching, you have found her!

The 3 C's of Maintenance man Randy...Caring, Concerned, and compassionate…read more This past winter there were homeless individuals who were sleeping in our building. As sad as that is and how sorry we (the residents in the building) were for for them, it posed a potential risk of unwanted activity in the building (including drugs, theft, and decrease in safety). How did this begin you ask? Well, there are those individuals who feel that they should not be evicted for not paying rent...even though the consequences of this are in the lease. I am sure that some of the situations can't be helped at times, but the rules are always upheld. Some of the evicted individuals find it some how satisfying to cause damage to the building with no regard for how it will affect those who still reside here. In this case the locks to the four entry ways of the building were all damaged so that none of them locked. Thank goodness there is a 3 C's maintenance man Randy. I had to mail something to the maintenance office which I addressed to Randy. With the item I also included a note that discussed the above situation and asked if the several entry doors to the building could have their locks replaced. The day after the mail was received at the office, there were functioning locks on all of the building's doors!!! Needless to say most of us were very happy and felt much safer immediately! The maintenance team is always busy taking care of things in various locations, but for Randy to make sure there were locks on every door that soon after being notified about the situation meant three things; he Cared and was Concerned about our safety, sense of security, the security functions of the building, the property, and any discomfort we (the residents) felt there, and was Compassionate in that our locks were made a priority among the other tasks that I am sure existed on the same level of priority. Just awesome! Thank you Randy for your 3 C's way of thinking and working! :)

I was having a problem with my shower. I let Bert, in maintenance know about it and the very next…read moreday, he fixed it.

Stephanie was absolutely amazing! We started looking for a house at the beginning of May and have…read moreran into wall after wall! She was always quick to respond, supportive, full of information, and kept our best interest in mind ALWAYS! We just closed last week and can not recommend Stephanie enough! UPDATE: There we were, going back to the idea of buying a home again, 5 years later. We called Stephanie because of how amazing our experience was last time. She was quick to respond and just as helpful if not more so than before. She got our current home listed and sold within 2 days of posting, helped get our offer accepted on a new home and was an all-star helping us sort out small speedbumps along the way. Her professionalism and network of contacts sets her far apart! We recommend all of our friends, family, and neighbors to Stephanie!

Negligently failed to advise me or my Schuler Bauer agent (her colleague!) of the purported Schuler…read moreHomes' "Service Appreciation Program" that offers "substantial discounts" to veterans, first responders, etc. She was keenly aware of my veteran and LEO status!

Chrissy & Mike Gandolfo are true gems. Whether you are a first time homebuyer or selling your home,…read moreyou will have your needs met beyond expectation. We worked with Chrissy for several months to find our first home and she consistently provided valuable insight, referrals to trusted businesses, and maintained great communication. She is a well trained listener and always had our deal breaker list in mind. As first time homebuyer buyers in our late 30's Chrissy provided respectful education along the way and was always available to talk or text about questions and concerns. She impressed us beginning to end and provided concierge, best in class service. After closing, Re Solutions gifted us with rekeying our new house by their employee Joe and he did a fantastic job as well. They have a great team of support staff. We couldn't be happier with our new home and will continue to recommend Chrissy and Mike enthusiastically to everyone. They are salt of the earth, inspiring people to know and an asset to your life that you'll want to hold onto.

Helped us sell our home in about a week, and find a new home we loved in no time. I have worked…read morewith other agents in the past, and none came close to the level of service we got from RE Solutions. They have a real understanding of the area and the market, good, reliable contacts, and the desire and ability to deliver for their clients. I don't think there is anyone better than RE Solutions.

I've lived here for about 5 years now and I can confidently say that the new management team here…read moreis amazing they have fixed all of the problems that the previous management team left for them to fix. They have been very communicative and helpful to me since they have taken over they even got my ac fixed in 3 days because the previous owner never put in the work order for over 3 months. This place is way better than when I moved in the management team here is lovely.

I recently closed on a home and used Statewide on a recommendation from a friend. My loan officer…read morewas Garrett. Garrett is great at his job! He helped me months in advance in preparing to purchase. The process was so smooth and I never worried about a thing. He answered all of the questions I had and I never had to wait long for a response. The staff that I interacted with was courteous and the office itself is very nice. I will be recommending anyone in the market to use Statewide!

***Edit*** I wish to update my original review. While our experience with Stephen was very…read morefrustrating, we were later contacted by Keith, the owner. He called us to discuss our experience and took the time to listen to our concerns. He was kind and understanding and provided the level of service and support we had been hoping for from the beginning. His professionalism and genuine care completely turned our experience around. How a company handles these situations says everything. We truly appreciated him reaching out to us, and in this case Keith truly made things right. We are looking to buy an investment property, and before we made the offer, we wanted to obtain a pre-qualification letter to provide the seller's realtor. Having been matched with Stephen Gray, we started the process on Monday. I would like to point out that our credit is exceptional, we have great jobs and assets. I would also like to note that our credit report wasn't supposed to be pulled at that moment, and yet... it was. Thanks for the hit - I have carefully curated my credit over the years and don't appreciate that. When my husband called on Tuesday to ask for the letter, understanding that this is *not* a pre-approval, just a pre-qual, he was met with an aggressive tone, raised voice, and scolding because I hadn't unfrozen one of the reports, and accusatory statements that we weren't giving them the information quickly enough. Our interaction was not a good one. I have a very demanding job and an invalid family member, so it was going to take me a little bit to get the information. Note, we are talking less than 48 hours. The same day, we got the pre-qual letter from another Mortgage Broker with the same information we had provided Statewide. We are puzzled at the treatment we received from Stephen, considering that we are ideal clients, have great income, and exceptional (near-perfect) credit.

This my second time selling a house with Jim Powell at Louisville Properties and I could not be…read moremore please. Jim is very helpful and very responsive to my questions.

Jim is a really nice guy to your face. Due to my husband being in upper management of a Fortune 500…read morecompany, we are relocated every 1-2 years and have been renting since 2011 while we wait for some location stability. We were shocked when we received the itemized expenses deducted from our $3000 deposit. Please conduct the following PRIOR to move in with this manager. 1) "Bluelight" the carpet for any spots. 2) Kiss your pet deposit goodbye, it will be used to mitigate "pet odors" from the house. (We have two dogs and have never had a rental manager prior to this state that our dogs caused pet odors that need to be mitigated) 3) My cleaning ladies, a professional group of 4 women, were there doing a total clean of the house post move out (while we were still paying rent). They were approached by a man "looking for his beer." When I notified Jim, I was informed that one of his workers was there for yard work. Again, we were not notified that anyone would be in our home, as we were still paying for the rest of the month) 4) We were charged for 25 light bulbs missing, over $100. Because you know, we packed up light bulbs before we left. This one still baffles me. 5) We were charged to remove a desk that was present in the house when we moved in. 6) When the basement flooded, Jim and I spoke on the phone and agreed that I would clear out the carpet and that the basement floor would be stained. He was to have the floor sanded and I would complete the rest. Never happened and we were charged to completely replace carpet that was already noted in the pre walk through as being in poor condition. Again, we learned a lesson with this guy and would not recommend his services to our worst enemies.

I would highly recommend not living here. I can finally write this review since I moved out, Yeah!…read more Biggest issue worth addressing: Stink bug and ant infestation. It's bad, they're everywhere. Stairways, grass, and in my home. For 13 months, spring fall and winter, there was stink bugs in my apartment. This is something I reported to property management several times and continued to face the entire time I lived there. THEY DIDNT DO ANYTHING TO HELP. Stink bugs would get in through cracks in the cheaply insulated doors and windows. On average, I killed about 5 stink bugs a day in my apartment. Then when the stink bugs stopped around the hotter temps of summer, we had an ant infestation. I LIVED ON THE FOURTH FLOOR, NO WHERE IS SAFE. My neighbors and I had to put cinnamon on our door steps to try and mediate the problem, but they also got through the cracks of the cheap door and into my cat's food bowl :(. Secondly, disgusting neighboring tenants. My neighbor, also notoriously known in the community for parking in two spots and never being towed, would make her dog use the restroom on the balcony and leave it there for months!! Piles of dog poop collecting on the balcony, urination on the bannister. Yet, the property management complains about a flag hanging on my railing and not this? (photos included) Third, I provided a notice to vacate via email, which is legally considered written proof and followed requirements in my lease and they confirmed back with confirmation of my intent to move at the end of my lease... 4 months later because I didn't fill out a notice to vacate form (which is not even stated in the lease) they billed me for another month of rent at the end of my lease and claimed my lease was legally being extended because i didn't provide a notice to vacate. So if you are considering moving here, do not forget to fill out a notice to vacate form of your move out day 60 days in advance even if your lease is a set timeframe. I tried to make my case that what they were doing was wrong but they said they wouldn't handle anything unless it was in court. I dealt with electrical issues in my kitchen the entire time i lived there. Outlets randomly not working and lights flickering in the kitchen. Trash service notoriously not picking up trash!!! Being billed at least $50 a month for amenities but the club house not being accessible 24/7 is ridiculous. especially with it only being available M-F, 9-5 when most people work. AND majority of the time their snacks and drinks that are not complementary, but are part of the billing, are usually not even stocked. Property has not correctly uploaded addresses and mapping of property buildings to map applications. So very frequently, my friends would not know what building to park at and my packages were delivered to the wrong buildings. The neighbor who forces her dog to use the bathroom on her balcony would keep my mail as we had the same unit number and neighboring buildings... even though my correct name and address would be on the packages she wouldn't return them or give them to property management. I only found out it was her withholding and stealing my packages because Amazon's delivery confirmation photos showed her door mat. (that's the community you'd be moving into, bad people). I asked property managements help in getting my packages back and i was brushed off by the front office, given no assistance, and had to leave a letter on the neighbor's door begging her to return my packages to the correct address on the mail. She only gave back two boxes and kept everything else that had been wrongly delivered to her. The pool has ridiculous hours! Also LOTS of sweat bees by the pool. And the gym never restocks water supply. We did have radon testing done on the property which was very frustrating to handle, maintenance requesting 48-hour time frames to visit. And then we tested POSITIVE so there was also the infuriating experience of them installing the treatment. Also the realization that I had been exposed to radon in my apartment for the last five months... The location of the property exports to Westport, if you are not familiar with this area, let me just say that it is the absolute worst commute to experience during rush hour, from either direction! Something else extremely important and worth mentioning: failure to uphold to propane storage safety. A big perk I utilized on the property was the free propane grills. Great idea until every time I would consider using it, i'd find the tank's valve completely open and the control knobs on! This happened at least 5 times, so evidently there is high risk of gas leak and fire with this bad property management. There's a lot of other great apartment properties just down the street form this one that Id highly recommend!

I recently lived at Springhouse and would definitely recommend it. The location is convenient, with…read morequick and easy access to the Watterson, the finishes on the apartments are up-to-date (granite countertops and stainless steel appliances), the amenities are lovely (the saltwater pool feels amazing!), and the staff is excellent, from the leasing agents to management to maintenance (even replacing my dishwasher promptly when a part broke). I would often pass through the clubhouse to grab an afternoon coffee and they were always friendly. Anytime I had a question they promptly got me an answer and maintenance concerns were taken care of the same day. I took off one star for some small stuff that would be easy to fix: -The HVAC in the units is very loud, and my bedroom was right next to it. You could hear it cycle on and off and it was very loud when blowing, especially at night. -Water pressure was really puny in the shower, and I had to spend about twice as long rinsing my hair as I usually do because of it. -The water heater didn't get water as hot as I liked, and would often run out of hot water by the time one person took a shower. If two people took a shower at the same time, someone would get cold water! -Finally, I wish that the cardio equipment in the gym had TVs on them or in front of them. I can tell others did too because I would often see that they had moved equipment to face the TVs, and signs were even taped to the equipment telling residents not to move it. Overall, I would recommend this place. I moved when my roommate wanted to move out and wish I hadn't -- would love to be looking forward to another season in that great pool!