never answered any of my maintenance request issues EVER in 6 months; or any of my questions or…read moreconcerns when I was buying my condo

After moving to Louisville on short notice about two years ago we were faced with the daunting task…read moreof finding a place to live in an area we'd been to, very briefly, only once. After doing some Google searches we narrowed things down a bit and kept coming back to a rental on Herr Lane that was managed by Bill Stout Properties. On our second visit to town we met with Chris at the property on Herr Lane, toured the house, and ended up moving in. In the year-and-a-half we were in this house, we found Stout to be great landlords. They were very responsive if we had an issue, and calls were usually returned within about an hour. If there was a maintenance issue, they took the information needed and we knew, by the end of that day, when someone would be out to fix the issue. They also took an extra step and advised us as to who would be coming and what company they would be with so we'd know when they showed up. One of the cool things about this property is that that lawn maintenance was included in the rent. I never had to fire up the lawn mower or lift a rake. When we decided to buy a house mid-lease Chris was able to work with us so we wouldn't lose our deposit. As long as the property was rented before the end of the month, we'd be good. Chris then went to work to find new tenants and, as luck would have it, they moved in and we got our deposit back. If you're looking for a great rental and a "we got this covered" landlord, I HIGHLY recommend Bill Stout Properties.

ell I had to at least give the 1 star. I'm 53 and I have been a renter my entire adult life and…read moreworking with Bailey Property Management was THE WORSE EXPERIENCE EVER!!!!! BPM took over managing the building I lived in after 3 yrs of living there. 1. The water (which was paid by them) was cut off for almost 3 days. They blamed the previous Management Co. 2. The apartment next to me with a shared entry door was vacant. I requested that once they completed the apartment & when it's ready to be rented to please change the locks because the previous management co still had keys to the current lock. Ashley responded that "the previous Management Co (LREI) didn't know their ass from a hole in the wall. Ashley was the management supervisor which she lacks professionalism and communication skills. Nonetheless they changed the locked prior to completing the work being done in the apartment next to mine. The keys to access the unit and shared entry door were in a lock box attached to the building and the contractors often took the keys with them. The maintenance man who brought random help with him who weren't employed by BPM. The "Vetted" employee maintenance man Charlie never got out his truck due to partial disability sooo he never actually did any work just whomever he could get to hop in his truck and make a few dollars for the job. Well one day while I was sitting in my car I watched him while he sat in his truck and yelled out to his help of the day to get the key out of the lock box and proceeded to yell out the code. Now I never felt safe in my home. 3. The biggest expected snow storm of the winter came thru and it took them 3 days to get salt or even attempt to shovel. There were 4 occupied units and we're all calling for assistance. But were ignored and talked about our constant complaints. (I have Ashley on my camera footage talking about how we complain and stated it makes her put us to the bottom) 4. The property lights that they're responsible for paying were out. Which means not only is it PITCH BLACK Outside on the property but I couldn't see from my front door to the main shared door. I had to use a flash light to get from my door to the main door and then to my car after it was dusk dark. I obviously really didn't feel safe at 23rd and Chestnut Street. I expressed these concerns and was told that the locks would remain as they were and they didn't know when the light situation would be resolved. I later discovered that my door key to my apartment not the shared door was also in the lock box I expressed concern for my safety AGAIN Ashley responded by saying she would trust the random maintenance men with her 18 year old daughter ‍ but at this point I was told I could break my lease without penalty. I jumped at the opportunity. 2 weeks later they were removed as the management company. They only lasted 4 months . I had lived there for over 3 years and if they had never became the management company I would probably still be living there. But the lack of communication & professionalism and no care or concern for my safety ran rampant and I felt it was in my best interest to leave! While doing my move out inspection Ashley began bad mouthing the owner. I don't recommend using them as a management company or as a landlord!!!!!!

I've been renting in this building for 10 years and ownership has changed twice in that time, so I…read morehave dealt with 3 owners and the third owner put Bailey PM in charge of the building. The new owner is an absentee landlord who lives far away and has not been available or hands-on, or responsive, and it created many problems. Now I'll make a very long story short. Ashley Campbell with Bailey PM is a lifesaver in my book. She cares more about me and this building than the owner who lives in Florida. With every problem, she has gone out of her way to assure me that she knows about the problem and will take care of things - and she has taken care of every problem that the owner has ignored. She has helped me in many ways since January, she always returns my calls, she has gone out of her way to do several things for me that the landlord was supposed to do. Ashley Campbell is a real jewel - she's a very good manager, and she has plenty of common sense. I'm 65 and old enough to know this makes Ashley unusual in the world of landlords and property managers. She has recently reorganized the owner's entire business model for renting - that makes her doubly unusual. There are some things you can't put a price tag on, and Ashley Campbell with Bailey PM is one of them.

Frankly Property Management of Louisville is the worst property management company I've ever used…read more PMOL is hilariously unresponsive, they have poor tenant screening procedures, and their business software has a terrible UI. Since hiring a different PM my property has had less vacancies, less costly tenant turnovers, and far better communication. Learn from my mistake, avoid PMOL like the plague.

I would not rent from any other property management agency. I have only had good experiences with…read moreProperty Management. I have leased from them twice and have had no issues. They respond immediately to any needs I have.

Wonderful management company who truly cares about the customer--both tenant and owner! They…read moremanage our property and we can be assured that our tenants are always taken care of!

From the owner: Professional Property Leasing, Advertising, and Tenant Selection service providers for investment…read moreproperty Owners and Managers alike. We also serve individual homeowners who would rather rent their home than sell. 4 Rent Louisville offers comprehensive property management services partnering with Bill Stout Properties using powerful cloud based property management software.

Chrissy & Mike Gandolfo are true gems. Whether you are a first time homebuyer or selling your home,…read moreyou will have your needs met beyond expectation. We worked with Chrissy for several months to find our first home and she consistently provided valuable insight, referrals to trusted businesses, and maintained great communication. She is a well trained listener and always had our deal breaker list in mind. As first time homebuyer buyers in our late 30's Chrissy provided respectful education along the way and was always available to talk or text about questions and concerns. She impressed us beginning to end and provided concierge, best in class service. After closing, Re Solutions gifted us with rekeying our new house by their employee Joe and he did a fantastic job as well. They have a great team of support staff. We couldn't be happier with our new home and will continue to recommend Chrissy and Mike enthusiastically to everyone. They are salt of the earth, inspiring people to know and an asset to your life that you'll want to hold onto.

Helped us sell our home in about a week, and find a new home we loved in no time. I have worked…read morewith other agents in the past, and none came close to the level of service we got from RE Solutions. They have a real understanding of the area and the market, good, reliable contacts, and the desire and ability to deliver for their clients. I don't think there is anyone better than RE Solutions.

Avoid LREI at all costs…read more Our experience with was absolutely horrible. They handled our application with complete incompetence. The review process took over the time frame given, and they ignored all calls and emails. Their staff, specifically Nathaly, provided no updates or follow-through. This company is disorganized, unprofessional, and misleading. They waste your time and show zero respect for applicants. We are also demanding a refund of our application fee because they clearly did not provide the service promised. Do not trust LREI with your housing.

Very unprofessional and non responsive. Takes application money but does not tell you that the…read moreproperty has already been rented. Not a good company to use as a third party for someone's property

Although Its Been Challenging Since Moving, Raymond Has Been Very Helpful & Reasssurant With All My…read moreMaintenance Needs. He Is One Of The Most Prompt And Kind People Working In The Office, Has Went Above Action At Times Trying To Reassure My Comfortability At This New Property. Thanks Again

This company is the worst. Stay far away from them…read more They will take your money and charge crazy repairs I'm A owner and they did me so dirty. Stay far away

We worked with Trish and she was great! My car broke down on the way to the closing and she was…read moregracious with my tardiness and got everything done very quickly to close on the house I am so happy to not own anymore! Thanks Trish! You are awesome!

I would give no stars if I could. My husband I closed with them on Aug 3 2026. Two weeks later we…read morelearned that a bank had started foreclosure against the estate of the seller. It took me two days of calling 3 times a day to even get a copy of the title insurance. This caused us great consternation, save for the fact that we did buy title insurance. After seeking legal counsel, we filed a claim with the title insurance company and then notified Bluegrass about it. Their response: " We are aware a Foreclosure action was filed after the closing, before receiving; the mortgage has been paid in full and has been acknowledged by the Foreclosure attorney. There has been no cloud of title, and title is now clear for conveyance or encumbrance." Had they just been upfront about the whole situation upfront, it would have saved us time, money and distress.

I strongly suggest that everyone look elsewhere before using this company. If you do use them, be…read moreprepared for the properties to be in bad shape, not as advertised, and terrible service. After move out they will charge you ridiculous amounts of money for made up reasons. I have never in my life had any issues with a Landlord or property management company until I me these jokers! Save yourself the trouble and lease through a better company.

The agent that helped me, Kim, was extremely helpful and made the move in process easier than any…read moreother place I've lived at. My application was processed in one day, and she clearly works very hard and cares about her job and clients!