I switched to Allstate when I bought my house on recommendation of my mortgage company, and I have…read morenot been disappointed. This office is amazing! All the staff is so friendly and helpful. They are excellent at explaining the sometimes confusing ins and outs of insurance. Dan set up my initial policy a yr ago and was excellent. At my yr review I sat down with the owner, Julie, and was very impressed. She took a lot of time with me reviewing my homeowners, umbrella, and auto policies for any ways to save money or for important things I may want to add tailored to my life. Whether you have Allstate or not I highly suggest sitting down with this office for even an estimate. They will do everything to get you the best price for the best coverage. PS the homeowners policy was HALF the price of all other companies while still being well covered, which is why my mortgage co steered me in their direction!

We have been using this office for our insurance for a few years, and we have had great service! I…read morecalled in last week to let them know of an update, and the individual that answered the phone let me know that she made a note to call me back if she didn't hear from me within a few days. Their rates are the best (for us), and we couldn't be happier with the service (they have never tried to push any products or additional coverage). They are always more than happy to go back over our plan to make sure that we are saving as much money as possible.

Recently, my husband and I needed to make an insurance claim. Not knowing where to start, we…read morecontacted our agent, David Mannerino to guide us in processing a claim due to a water main break. After discussing the situation, David took the initiative in notifying the Insurance Company and having the Claims Adjustor contact us for an appointment. Within an hour, we received a telephone call from the Claims Adjustor and made the appointment the following business day. Not only did we have our claim addressed, our situation was fixed, completed and paid within 5 business days. David validated that as a client, our relationship is an important part of his business. If you are in the market for an individual with years of experience and knowledge in the insurance business, l highly recommend David Mannerino. Not only is he there to assist answering insurance questions, he goes the extra mile for all your insurance needs.

From the owner: With over 50 years of combined experience, the agents at Francis and Mannerino Insurance Agency…read morewant to get you the best policy for the best price. Whether you need auto insurance, commercial insurance, home insurance, life insurance or more, let us help you find the perfect plan. We work with multiple providers to offer you more than one choice for your insurance. Request your free quote today!

I just want anyone whom is looking for the type of company that is honest & are real people to the…read morecore and live their lives by your word is your word. Like in the olden days the hand shake was your contract. Well you've come the right honest hard working Family that is there for you always. They go above & beyond. They have become like family in life for us to turn to for our Insurance needs, home, cars, etc. "Heiny Family Insurance" Always for US... We have been with them over 20 years by the way.

Chris, Katie and their team have been wonderful to work with and have saved me Thousands of dollars…read moreon my insurance costs for my personal and business insurance needs. I would recommend anyone call them and you will be pleased with their efforts.

I very much appreciate my entire experience with this State Farm location, what I consider the…read more'insurance for adults.' In my younger days, I cared absolutely nothing about personable service, having a real agent representing me, etc. all I cared about was having the cheapest insurance possible. Now that I'm fully adulting, if you mention 'tax', 'retirement' or 'insurance', my eyes will instantly glaze over and I am absolutely stupid. I don't want to hear about these incredibly important, incredibly unavoidable, incredibly boring topics. I want others more capable than myself in these areas to fend for me! That's how I adult. So it's very nice to have my interests represented by "my insurance agent" (doesn't that sound fancy and adult???). His name is Henry Hansberger, and if I have a question ("HENRY! Why wasn't my insurance automatically debited exactly on the 15th of this month?! The 15th fell on a holiday weekend?! Oh, gotcha"), a claim or a gripe, he is always a call or promptly responsive email away. It's great! It's WONDERFUL having someone there and not having to log online and be another claim number or being on hold for 20 minutes due to "experiencing an unusually high call volume". Uh and just to be clear, Henry works for Al Rodriguez who is also an agent. Or something like that. Insurance isn't clear to me, ever. Magically, in a world of esurance companies and cute but annoying gecko mascots, I originally picked State Farm because they were cheaper than other auto insurance companies that DON'T provide, gratis, the benefit of a real human agent within my city limits. I switched from Travelers because State Farm was $34/month cheaper (and yes, $34 a month matters to me, that adds up to over $400 per annum that I could apply to something much more fabulous than auto insurance, blah). I did a quote estimate on Geico and they were a little cheaper than State Farm, but not worth switching and losing the personable service of SF. So then Geico inundated me with emails whereby they promised to offer me lower rates if I would reconsider them - which honestly irritated me. I'm not haggling over eggs or a carpet at a bazaar, this is a HUGE insurance corporation and you're already saying that you were initially willing to overcharge me. So no trust there, lizard-breath. I recently was involved in a minor accident where I was not at-fault. But I just didn't WANT to deal with it. So I emailed Henry bright and early the very next AM, blathered to him on the phone about it, and he took care of it within the next couple hours so that the other party's insurance company was calling me and I barely had to contribute any effort. Because that's how I adult. Henry also looked at my current insurance policy and told me there were several options that I should change. I appreciated his suggestions because I wouldn't have thought about them. Henry also said it would increase my monthly bill by about $16, and lo and behold I got my little monthly reminder of my upcoming ACH withdrawal and it was an additional $16 (this location is FANATICAL about sending you notices on any change to your policy, which is a very good and through thing). So there you go. My auto and home insurance is grown up and so am I.

If it was possible to give 0 stars, I would. I've been with…read moreState Farm for 16 years now and I LOVE the company. I worked in collision repair, so I know how they are to work with on that end as well, and I just can't say enough good things about the company as a whole. This agent and his assistant Fred on the other hand, I really cannot say anything positive. My entire experience with them is a very long story, but to make it short, I moved to Wisconsin and wanted to transfer my policy from Ohio to a Wisconsin agent. Fred gave my new agent a hard time about transferring my policy, but eventually did so after multiple calls. The problem is, he never stopped billing me for my Ohio policy, even though it was no longer active. After I called him multiple times over 2 months, and my new agent called him multiple times, corporate State Farm also called him to fix the situation, but to no avail. Fred was also inappropriate with corporate and that customer service rep filed a complaint against him on my behalf, and also one for herself. I had no choice but to file a formal complaint with the Ohio Department of Insurance, since they were billing me for a policy that no longer existed, and they would not fix it themselves because Fred kept telling me I was not getting bills (but I was and had them in my hand). Fred would never allow me to speak with Al Rodriguez, the actual agent, and he continued to tell me how many years he worked for State Farm, that he never makes mistakes, and it was the fault of my new agent. He even left me a minute + long voicemail about how my new agent has no idea what he is doing and that I should find someone else... He also berated the women who work at my new agent's office. I could go on and on about the extremely unprofessional things Fred said to during those 2 months, but you get the point. It was not until I filed a formal complaint that the agent called me to try to resolve things. To make matters worse, the agent would only return my fiance's calls, not mine, for a few days. I'm not sure what they have against women, but my finance's name was not anywhere on my policy, so I have no idea why he called him and not me. Anyway, fixing their mess took hours (HOURS!) of my life, took 2 months, and a formal complaint. I absolutely do not recommend this agent.

I have been a State Farm customer for almost 40 years, and I can't imagine ever trusting my…read morevaluables to anyone else. Many years ago when I needed them after a car accident, they took complete care of the cost of my vehicle, as well as some medical expenses, without the slightest fuss. It was the first time I had ever had to make a claim, and I was so glad that I had State Farm! I had plenty of things to deal with; State Farm made sure that insurance wasn't one of them. Here we are again, some twenty years later, and our beautiful home is covered by State Farm. When a tree fell on it, I called my agent, John Schnitzler, and they helped me from the moment I called that first day, all the way through until the completion of the project! I wasn't sure what contractor to call, so Jessica, his amazing and extraordinary assistant, was happy to help me with some referrals. And she was so helpful all the way throughout the process whenever I had any question--I felt like I had a true friend helping me along! The contractors that I worked with stated their appreciation in being able to work with State Farm, too. They said that out of all of the insurance companies possible, State Farm is the by far the best one because they truly take care of their customers. Other companies, they said, are more likely to nitpick over every little charge. State Farm wants to do the right thing for its customers! I can't say enough about John and Jessica and how terrific they are. Can you think of a time recently when a company lived up to its name, or did what they say they'll do? Well, John and his staff absolutely do just that! They really were like the very best neighbors, and they were there for us in every way. I highly recommend them.

From the owner: The State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected, and realize their dreams. It is our privilege to serve our State Farm customers and offer outstanding customer service. We will uphold the values of State Farm and always do what is in the customer's best interest. We will provide added value through assessing needs, and offering products to fit the needs of customers. We will work to delight customers & make a difference in their lives. License #: OH-84514, KY-DOI1422584