Awful experience. After 4 hours salon session, I had to leave with damaged hair, involving…read moreprolonged bleach, dyes, & harsh chemical processing. 3 different (not matching) colours. Two days later, I had a trip abroad with a damaged hair. When back to Burnaby and contacted the salon, no excuses, just bla bla bla. "It depends on your hair"! Not professional at all.

Loved my experience with Younwoo! A very relaxing visit with a great new cut, thank you!…read more Younwoo's professionalism and attention to detail for my cut were both appreciated by me. 100% recommend her talent.

I have been going to Sanna for highlights and cuts for about 8 years. She is the best! And she is…read moreso sweet:) I highly recommend her.

I've been going to Genesis for about 8 years now and Sanna is hands down the best stylist I've ever…read moredealt with. Not only does she make me look far better than I should, she's a pleasure to talk to during that time you spend in the chair. If you haven't been to Genesis, give them a shot, you'll be glad you did.

Great place, ask for Laura...best stylist you will ever find. She is also a devout Christian so if…read moreyou need encouragement or just someone to talk to if you are hurting...see Laura.

I had one of the most unprofessional salon experiences I've ever encountered…read more I arrived for my appointment and sat in the lobby for 10-15 minutes with no one at the front desk to check me in. Not a greeting, not an acknowledgment--nothing. Eventually, I had to walk into the salon myself and ask if anyone could assist me. At that point, I was told that I had arrived 10 minutes late and that my appointment would not be honored. This is simply false. I was physically present in the space the entire time. Instead of taking responsibility for the lack of front-desk staff or checking their own system, they chose to deny reality and blame the client. When I asked to speak directly with the stylist assigned to my appointment, I was told she was already with another client. That raises an obvious question: how did another client get slotted into my time when I was already there waiting? This was clearly an internal scheduling mistake, but rather than owning it, the staff doubled down, lied, and refused to help. I booked this appointment two months in advance, planned my day around it, and it was especially important as it was right before my birthday. Instead, I was dismissed, spoken to condescendingly, and left without any service or accountability. Mistakes happen. What's unacceptable is gaslighting a customer, refusing responsibility, and hiding behind excuses instead of offering a solution or even a basic apology. If you value professionalism, honesty, and respect for your time, think twice before booking here.

Viv was highly recommended by a colleague of mine who has amazing hair…read more It is my birthday today so I decided to gift myself a new hairstyle. I called and Viv happened to have some time to fit me in. I'm so glad she did! I explained what I was looking for and had a couple of photos to show her. Not only did she give me what I wanted, she went well over and above what I could ever have expected! I spent the rest of the day finding excuses to walk past my mirror so I could admire myself :) Thank you Viv....I'll be back!

I was welcomed warmly and felt so at home when I dropped in to have some TLC for me and my hair…read morejust a few minutes ago. Viv was an absolute gem and took such good care of me giving my hair a relaxing head massage and wash. Viv offered great advice and tips that I truly needed :) I just got bangs a few months ago and I'm still trying to learn how to maintain them and Viv took it in stride, reassessed them, made some adjustments and explained what needed to be done and got my permission before making any changes. Thank you Viv!

I had an amazing experience with Georgia at Head Waze! I went in with 4 months of root growth…read moreneeding blonde highlights, a root tap, and a cut. She suggested a beautiful new style I love, gave me the best colour I've seen in years, and was incredibly knowledgeable about products. Georgia is professional, easy to talk to, and truly stands apart from others. I'm thrilled to have found a stylist who knows her stuff! Plus the salon had a great vibe, it was bright and cheery and a friendly place to go. Highly recommend!

I had a really lovely experience with Georgia. She was very attentive and kind, taking the time to…read morelisten to . I love the color. She did an amazing job with my hair. I will be back to see her for sure..

I decided to give this gem a try as it was recommended by one of colleagues. Nina and Sarb were…read moreboth very welcoming. I came in for a colour touch-up and it was an awesome experience. My hair definitely looks healthier from the hair serum and shampoo/conditioner that Nina had recommended me to use. Overall, a very good first impression! Will be coming back for more!

Excellent service. This was my second visit for root touch up except this appointment I also had a…read morehair trim. All of the ladies who work there are awesome. Will definitely be going back to try other services. Super nice women with excellent skills. Thank you!!

I went in for the first time Mandy done a fabulous job than you.i strongly recommend her for a hair…read morestyle I will be going back again.thank you again Mandy.it was a welcoming feeling going into her shop.

I had my makeup and hair done by Firuzeh at Venkat Salon. Her work was very clean and the quality…read moreof the materials was very good. My makeup stayed the whole night without any changes.

I wanted to tip for my service 15 percent ( which I thought was well deserved), and the…read morereceptionist at the front said that 20% is what is always given by others. I did tip the 20% but who says that? Let's go over Etiquette- Tip is deserved. 15% is the normal 20% if it is more deserved- Will I go back again? No. Never. Will I refer anyone here after my tipping issue? No! Why? Because according to the receptionist, 20% is what is given by mostly everyone. If this is expected, than I expect a skinny vanilla latte as soon as I walk in:)

If you want to spend $1,500+ to have your hair dresser ignore what you're wanting and continuously…read moresay "next time it will look like what you want" and blame it on "it's just how your hair is.." check them out!!