Incompetent nursing staff; not compassionate or caring of patient unless they have personal…read moreconnection or no work is involved. Totally ignored my mother who was their on respite after having a stroke; admitted her on a Friday and I had her discharged home on Sunday. I will forever live with guilt for having exposed my mother to this place from hell. Can't give any rating because it would be in the negative.

My Mom was is this facility for rehab after her stroke. The rehab is excellent! (thanks Lydia) The…read morerehab nurses are extremely tentative and super friendly. Mom received intense therapy 5 days a week, for multiple times a day. This was the best therapy after a stroke. Even in the mist of this major pandemic, she continued to receive excellent care. We are proud to say, she graduated from rehab today. We can't thank the staff enough for making her stronger to leave the facility. The administration here is awesome! The director of nursing (don) addressed everyone of my concerns (And I had a lot) and always let us know how much she cared for us and our happiness. Jo is the mother of the place, she surrounds you with comfort and ensures your happiness. Robin welcomes us while we were in the hospital and continued to make sure we were happy. Jamie made sure I got my nanny cam hooked up so I could check in Mom every day (multiple times a day). The RN nurses take calls and answer questions. The CNAs are HARD WORKERS and should receive medals for all they do. Don't get me wrong, there are some better than others. But for the most part, they do there best. A couple of the CNAs formed a special relationship With Mom, especially Renee. The facility is clean, the maintenance guy (thanks Mike) fixed anything that went wrong, the kitchen handled mom's special diet and always made sure she had OJ. They handled all her Landry needs, showered three times a week) this place sure took care of my Mom and we will be forever thankful. If someone asks if I'd recommend this place, hands down I would definitely say YES. If you go, meet with administrator, get a nanny cam, and visit a lot (once things open back up). Thank you Colonial Oaks!

i would of give a one but I had too. this is the worst nursing home I have ever dealt with. I've…read morebeen nursing 40 years. my uncle went in last of January and bu March 17 he had a unstageable bed sore on his coccyx. i have documentation that I started keeping up phone conversations and pictures and much much more. no one is ever held accountable and yes I reported them to the great state of louisiana board over nursing homes. was told he clearing didn't have a bedsore when he went in but guess what they didn't hold them accountable. most of the aides I personally dealt with were very unprofessional and smart asses. One actually used his person bathroom to take a dump. so if you love your family stay the hell away from this place. you will regret it. And by the way he died a month later septic If you want your love one dead this is the place for you

From the owner: Riverview Care Center, located in Bossier City, La., provides 24 hours, seven days a week skilled…read morenursing care services to its residents. It offers a wide range of services, such as health counseling and discharge planning services. The center undertakes a variety of recreational programs that focus on enhancing physical, emotional, social and cognitive abilities of patients. The rehabilitation services provided by the center include physical, occupational, speech and language therapies. Riverview Care Center publishes a monthly newsletter that provides information on health education. Its dietary department offers nutritional and dietary counseling to patients. The center s staff includes therapists, dieticians, and registered, licensed and certified nurses.

My father briefly stayed here as he recovered. They offer private rooms and good service. The smell…read morecould be better I hate the strong urine odor throughout the facility. The night time CNA are very unprofessional and unwilling to do there jobs without being instructed.

0 STARS I have afamily member living here and the conditions are horrible! This is what her…read moredaughter just walked in to If you have family members in this facility, PLEASE do routine pop ins. This is horrible!

This place is horrible!!! I don't know how they pass inspection. The place is so dirty. The staff…read moreis not friendly and do not take care of the patients.

This establishment is very unprofessional and do not seem to care about their residents. They never…read moreanswer the phones when needed.The staff is rude and they always have an attitude. Why get into a profession if you cannot do the work required or have to have an attitude doing so? Would not recommend this facility to anyone looking for care for their loved one

Hey, I just wanted to brag on Ms. Lauren and Aubri!…read more Since we've gotten involved with ABC I've had nothing but positive work ethics. They both are kind and informative. Lauren has helped me make choices for my father's care that I was uncertain about. It has been a hard time for me emotionally in trying to take the best care of him and she has been wonderful in guiding me. They deserve big raises. Sincerely, Linda Bretches

Good staff, crappy management. Avoid at all costs. We discussed in detail what services were…read moreneeded. They could not supply staff, did not inform staff of basic expectations. They did not honor the immediate cancellation of services within two days and withheld the paperwork for this in the contract. They should not be in business.

DO NOT USE THIS PLACE. THEY ABUSE, MISTREAT AND DRUG THEIR RESIDENTS! My mom was there for five…read moredays of respite care and they literally almost killed her. They over drugged her to keep her in one space because she has dementia and they didn't have the staff to deal with her. There are no nurses to be found and the CNA's sprinkled around frankly just don't care. When I dropped my mom off, she was walking, talking, feeding herself and going to the bathroom - when I picked her up five days later she could do none of what I just listed and was basically in a comatose state. She stunk, was in dirty clothes, a diaper, and could not even hold her head up nor open her eyes. She had tremors and was bruised from her head to her feet. The clothes I left folded in her drawers, were still exactly how they were five days prior. If I would've left my mother longer, they would've killed her for sure. When I found her in the state I just described, I was of course, absolutely appalled, and when talking to management, with my mom sitting, stinking, physically defunct in a wheelchair - they had no excuse, words or recourse for their delinquency and unfit conditions. They present as if they are an upscale provider but at the end of the day you can cover poo in roses, but it's still going to stink.

Due to 2nd surgery this is chance to write a review since I left her November 19, 2025. I was in…read morefor skilled and rehab for a broken leg. Medicare is dicated by the government and designates the number of staff per resident or patient. One must wait their turn unless in an emergency. Even if it is not within a staff members job, if need arises there seems to be no hesitation to help. There was at no time a negative odor which is frequently battled at many LTC facilities. Dietary was nutrious, although I had no appetite as I was post-op. Friday was most peoples favorite: per choice either baked or fried fish. On Halloween the staff went all out. whenever there was a concern by me or my family, the administration investigated and resolve the question. I was met with patience and compassion. And therapy was exceptional.

If you love your loved ones I would not recommend the Guest house to anyone. Administration doesn't…read moreseem genuine, seems like it's all about money and getting people there. Once you're in there's not much support. The assistants are not very professional. I requested a nurse to come see about my grandmother because she was feeling nauseous, the nurse didn't come for 30 minutes before telling her she can give her some medicine . When you tour they are going to show u the front of the center where it's smells semi decent but once you go back into the halls the smell is foul.

My Father in law lives here, he is very happy. It is clean, they give him great care. He has made…read morefriends there, he enjoys his lunch time in the beautiful Dining Room and visiting with his friends. I would be happy to recommend The Guest House to any family. I work in a Nursing Home, so if it's good enough for my sweet Father in Law it's good enough for your Loved one. Trust me their is no Perfect Place.

My 87 yr old mother chose this facility on her own, without consulting with family members or doing…read moreresearch. She is in the Bradford (Shreveport) as I write this review. Her first impression was positive since she had been in the hospital for weeks. The room was nicer and the bed more comfortable. Initially, the staff seemed pleasant and helpful...then reality set in. She's been there two weeks. Here are some facts for those thinking about this center: Mom has: - Had her meal tray set on a night stand she couldn't reach and left there - Called for help going to the bathroom and waited over an hour (while taking Lasix) - Been wheeled to a group room since there's no therapy all weekend, and left in the wheel chair for 4+ hours with nothing to do and no one checking on her. During that time, the Lasix went to work so she sat there soiled for hours. - Been wheeled to the dining hall and put at a table by herself, further contributing to the sense of isolation she's feeling. She can't move on her own and wasn't asked if she wanted to eat with other patients. - Been given food she normally doesn't eat because of medical needs--fried chicken with skin on it, 3 carbs on multiple meal plates, eggs/sausage repeatedly at breakfast (did have some oatmeal/grits). - Not seen the doctor since her admission (who is reportedly coordinating care with her PCP). After having an emotional/psychiatric type episode, we requested her meds be reviewed and a psych-evaluation be done. Eight days later, all we know is they drew blood a week ago, no other communication with the family on any of that. - Had sleep disturbed while aids were gathered in the hall "gabbing" (night shift). Shame they couldn't spend that time preventing infection and meeting patient needs. -Had some days with one session of small motor manipulative activities for her physical therapy. While there is some benefit, she needs gross motor strength and mobility gain. Putting wood pieces in holes and clipping clothes pins is not helping her legs get her to the bathroom. One may also wonder if Medicare is getting billed for multiple sessions when only an hour of hand-eye, small motor skills are done for the whole day. Does an hour of pegs and pins justify 24 hour care paid for by our tax dollars? - Developed mouth sores she's never had. Not sure if the oxygen tube should have been changed or the failure to assist her with nightly denture care is part of it. Last night Mom and I were talking and she told me she dropped her denture cup. She called and asked for someone to get it for her, put the water in it and add the denture cleaning tablet. An aid she described as "snotty" came in, picked up the cup and set it on a table and left. Dental infections can contribute to heart, pulmonary and other medical conditions (which she just got out of the hospital for). I hung up with Mom & called the Bradford. The phone rang so long I wondered if it would be answered at all. I asked for the supervisor or manager on duty. There was a silence...guess there wasn't one. The nurse who answered the phone was very polite but seemed unclear what to do in response to my request for a supervisor, but said she could help. I told her the situation and asked that someone be sent to the room to get the dental care needs met. She said she would take care of it. Half hour later, no one had been there, so mom went to sleep without getting necessary oral hygiene care again. Does that meet the legal definition of negligence if infection spreads to her heart or lungs? I'm hoping the doctor and administrator are given the messages to call me and reply. My next step, is to drive in from out of state and get my mom out of there. I find little value in 5 star reviews with no substantive content, some by people just visiting. Personally, I want to know how the patient is being cared for - physically, emotionally, medically and psychologically. The content of this review was reported "by the patient". Use this as you wish. Now my mom will let us check things out before she chooses a facility the state has ranked as a "one star" institute.

Horrible place!!! The place looks nice and clean and you can tell it is a modern facility. The…read morephysical therapy for rehab in excellent. But.....the patient care is as bad as it gets. They aren't mean they just ignore you completely. My mom had 1 shower in 3 weeks, her sheets changed 1 time, upon my insistence. Food is just bland. Typical hospital food. They will not answer the phones. I have tried for as long as 3 hours during the regular working day and never get anyone to answer the phone. The youngest lady at the front desk is the rudest person I have ever seen. At lunch time, all the computers at the nurses station had big food menu's on the screen. They come in with arm loads of take out food and eat with their fried chicken spread out all over the front reception desk and the nurses station. This ritual is repeated at dinner time. It is pathetic, horrible, could not even get paper towels holder filled for days on end. One shift blames the other shift for all the neglect. I tried in a nice way to ask for necessities and they would patronize me and say we are right on it, but it never got done. Please do not take your loved one there if you can have any other option. I was so disappointed, I had wished it would be a decent place for my mom to get rehab. I took her out after 2 weeks. I needed to get home health so she could get a shower and sleep in a clean bed.