Great staff and apartments. Mom is happy and food for the most part satisfies her. More help is…read moreneeded like everywhere. Sometimes meals take a long time to be served. But the staff..... they are caring and engage in conversation and jokes with the residents. Such a good feeling having your loved one treated like a person and not an obligation. Would recommend to anyone with a senior parent.

Hello, I have just recently moved my mother to the Cascades…read moreof Tucson for Assisted living and I am beyond impressed. The staffing is amazing, there are both medication techs and caregivers focusing on the residents as a team. There are licensed LVN's 7 days a week which is not standard in this industry, so these examples of staffing truly sets the cascades apart from other facilities. Additionally the reception team answers the phone at all hours and are kind and extremely professional as well. As a recent retired RN I know what quality care looks like and the Cascades has given my family the piece of mind we need and the care my mother deserves. Keep up the good work and thanks to all who are devoted to taking care of the elderly during these unprecedented times.

Came here because the website states We take pride in our fine cuisine, served with a Tucson touch…read more also Dining We understand the importance of well-balanced meals to our residents. Our registered dietitian prepares a variety of dining options, including low-sodium, diabetic or low- fat (when ordered by the attending physician.) We serve candle light dinner every other Monday, on these evening our residents enjoy a fine dining experience. The Dining Room is a gathering spot for residents and guests. For those who prefer to dine in private, room service is also available. Witch all of it was a lie with the exception of room service it's sad to say that they have no culinary experience whatsoever. They show that they don't care about what they feed the save is wrong. When the people that live here they look forward to most of all they're looking forward to and yet just what everybody thinks about places like this how they don't their mom or their dad or grandma or grandpa for the fear be or not get the same quality as would get at home I do not recommend this place for the Some staff are great and amazing the physical therapy Paul and Tino a really great but the way I know what they're doing to make sure your back to your physical health thank you I hope the corporate office gives me a call. I am a chef. I ran assisted living communities in my career if you need someone to really help you run this place right in the kitchen contact me

My first experience with Devon Gables was when I had my foot amputated…read more I was sent there for Rehabilitation. So I could walk and build strength! The Nursing staff were good, extremely good was a nurses assistant name, LeAnn, very attentive to my needs ! She helped me with the little things that I was not able to do, like plugging in my phone, getting the items I wanted out of my dresser drawer, bringing me new Kleenex, and others things! She even helped me get shaved up! Suzy was really helpful with getting me showered up! The Rehab Team was very helpful too!, especially Paul, Tino and Lisa! They made sure I was able to meet all the requirements of rehab so I could be discharged. Paul however in my personal opinion, went out of his way to keep me enthusiastic and positive about succeeding! ( more on Paul latter) The really bad part about my experience at Devon Gables, is the Food! I'll explain the reason I know about institutional cooking and hospital cooking. I served in the Army as a cook, and cooked for Generals as well as for Troops, exceeding 2500, 3 meals daily in Garrison and in Field Operations, also as a dietary cook in the kitchen at Silas B Hayes Army Hospital at Fort Ord, California. I know food service extremely well, I know the principals of food safety and why it is exceptionally important for the health of the people that are being served. The management nor, the kitchen staff has any functional capabilities of how to provide any of the above traits needed to make dining here pleasureable! We had a meeting with the New Chef/ assistant to the manager, David, and the manager of the Kitchen, Melissa, recently, about the food for upcoming Summer months. Alot of the residents complained about the food, just what I said, overall, they hate it! Breakfast, Dinner and Suppers are at Best!, terrible! The food lacks flavor, eye appeal and, has no smell that can be decifered as appealing as wanting to eat! When meat of any kind is served, it is well overcooked, has no taste as to what it is supposed to be, and usually is dried out. Vegetables are always mushy, no nutritional value at all, broccoli is just the stems, no flower parts! Soups are either so thick with flour or starch thicking and no flavor, or they have to much liquid and no flavor! Alot of patients are diabetic, most of the menus are made up of, noodles, potatoes, and rice, a lot of carbs, and calories! Basically the food is not healthy for the overall population! I've been served food with hair in it, and mold, I contacted the manager about it, and all she does is make excuses about it! The executive Staff cover for the lower management staff, especially when confronted with follow-up to needing something done in our apartments, ( I live here unfortunately because of fixed income) example, it took a year to get our bathroom faucet replaced when the old one broke and the day it was installed, it took five hours to complete! This is my home?, and it looks worse than TJ Mexico, the fences are so worn out, they look disgusting, boards are falling out and even falling as a whole, but when I ask about making our homes look appealing to our family and friends when they visit, if they visit, I'm told it's not in the Budget!, but the front of the office area and the pictures shown on the website are made to look very appealing and the rooms look like a hotel room, but that's far from actuality! where most visitors enter, that area is kept up, but our independent living area and assisted living areas looks terrible! ( Except around the office area) They don't water the grass, trees and bushes are dying off, and again it costs too much to keep it up! When my wife and I first moved in here, it was looking pretty nice, but now it is really shabby! I feel that if you want to have a business that has Health and Rehabilitation it should maintain what they advertise! Not here though! When, I would say, anyone goes looking for a new home or Apartment, Condo or, whatever, They would want curb appeal to be looking nice and kept up, nice neighborhood, professional knowledge Management, appropriately priced, etcetera. I personally believe Devon Gables on a scale of 1 to 10, 1 being the worst, and, 10 being the best, I'd give a 3, for overall! Believe me, if I had the money to do so, and be able to afford another place I would leave here! This is just My opinion mind you, but talking to others around me who live here, they feel the same way! Another little note, I've seen personally, five people leave here because they died, and three leave just because of the food issues! Remember I said more about Paul! He still comes around to see how I'm doing, says Hi to my wife and asks if there's anything he can do for us! Paul is a real person down to earth individual who genuinely cares about who he provides physical therapy to, but also he is a man that cares about and for all people!

This care facility is amazing. I have had 2 loved ones stay in the hospice here and both…read moreexperiences were exactly what you want for your loved one. The place is peaceful and clean and the staff are very compassionate. You can visit loved ones in the hospice 24 hours per day and it is a safe facility with locked doors. Nurses are kind and well trained and the rooms are cozy and comfortable.

Somehow I got put on a list to receive mailers from them, and after three calls to get removed, I'm…read morenot confident that's going to happen. I do NOT qualify by age or distance to live there...not by a long shot...so I don't know how I got put on their list, or why their marketing department is not skilled enough to screen in advance and remove people for good; even the people I've spoken with over the phone don't seem very competent, so I can't imagine what it's like to live there, but good luck everybody else!

Care staff are lovely. Billing and admin are super non-responsive and literally just don't seem to…read morecare about their residents. It's frustrating but I'm grateful for the care team in Memory Care.

The experience in finding a place for my loved one has been exhausting and sad. These two women,…read moreAngela Valenzuela and Breana Perez are exceptional, the help in finding the best place and the smiles and attitude have made everything a little easier to do. They are an asset to your facility and I am happier moving my loved here knowing they are here.

We knew we were home right as soon as we walked in those front doors! We had the best coordinator…read moreLeah. She's a real asset to that company and she sealed the deal. Jena is going to live out of the rest of her days at the most precious place available for her Don't think twice you don't need to see anywhere else but go see for yourself. You'll love it. It's Home!

We happened upon SDS when we needed to move my Mom to a 24 hour care Memory Unit, but needed an…read moreindependent unit for my Dad. A place that would allow them to be close and feel safe, supported. The property is lovely, and every single staff member I have come into contact with in the last two weeks is gracious, kind and friendly. It is not easy working in the senior retirement community business... I know as I worked in it for roughly 4 years as an ED. It is even more difficult working in a memory care unit, where aging loved ones are not the same selves they once were and need a lot of care. You have to give a level of trust, and rely on strangers to take care of your loved one the way you would. My Mom was here for roughly 2 weeks, with supplemental hospice care from the time she moved in, until the time she passed. The team in the memory care unit was always amazing to us, and my Mom. We were not there 24 hours mind you, but I observed the other residents being cared for and looked after by all the staff. My Mom was pretty much incapacitated and relied heavily on the kind and gentle care of the team here. Besides the Wellness Director Jackie, who was knowledgeable and kind, there is one lady in particular who was a standout to me. It was such a stressful time, I can't even for the life of me remember her name... but she had an eastern European accent. I felt as though she always took great care with my Mom, making sure she was comfortable and looked after... especially when we were not there.

Absolutely fantastic elder care facility. My mother lived there for three years and we couldn't be…read morehappier with the quality of care she got. Dedicated professional staff, clean, caring, excellent medical support, hospice support from Casa De La Luz. Would recommend Via in a heartbeat.

I visited 6 memory care communities before deciding Via Elegante would be the best choice I could…read moremake for my wife who is a casualty of dementia. 30 days have past since she moved in and I have no regrets. Each time I visit her I found her to be clean, properly dressed and in good spirits. The caregivers are professional, friendly and sincere as they go about their difficult tasks. The residents rooms and common areas are maintained by an outside cleaning service that relieves staff of that duty allowing for full-time patient care.

My father has been a resident there for over nine years. I think it's a wonderful facility and…read morepeople truly do their best, except the current manager, Juan. Long story but he is lazy, unresponsive and unhelpful. The phone passes to the bistro and they can't help nor transfer the call to the receptionist. The receptionist is ill equipped at best and transfers the call to the manager, Juan, who either ignores the call or just doesn't care or work his shift. I needed simple stuff and got no response. Time to let that dude go. It's a difficult job, but it's not getting done. I will recommend the place when they set the manager straight. It's sad.

My grandma has lived at Fairwinds going on 5 years now. Originally, she lived there with my grandpa…read moreand they both were really happy. Since then, grandpa has passed but before then the staff at Fairwinds worked so that he could stay there and be cared for. They took such good care of him and he loved the staff. Now, it is just my grandma and she continues to do so well and receive amazing care. It allows her whole family to rest assured that she is ok. I can't say enough about the staff, from the front desk, maintenance, the restaurant, events, etc. they are all amazing and so good to my grandma. Plus, the nursing and aid staff are fabulous to her. I go and visit her there at least twice a week and can attest to the fact that this is a great place for anyone who has someone that is in need of help to ensure they can live independently and safely. They have tons of things for her to do and activities to take part in. Finally, the food and menu is actually really great and the wait staff is even better!

GET your loved one out of here!!!! And DO NOT consider this place as a memory clinic !!My mother…read morehas had multiple falls!!! I had a lot of issues with falls !the nurse working there WANTS patients out as soon as you request more care.. it is a memory clinic!!! What do you expect please DO NOT place your loved one in this place, also keep your provider do not accept the services the nurse suggest they cover each other!!! Stay out of here unless you know they made changes!!! Starting with the nurse and director!!

The staff at Woodland Palms are all so helpful. The food is great and the courtyard is beautiful…read more Happy residents!