Terrible communication and follow-up. Frequent staff turnovers so when you finally manage to find…read moresomeone useful they leave soon after. And CONSTANT (and dishonest) nickel and diming to death. One month they insisted that my elderly parent living there needed a "2-3 person assist" to get around. That was fine. The next month, they insisted that my parent, somehow (with the same alleged 2-3 person assist) kept trying to escape and needed to go into infinitely more expensive memory care, so I asked them why the 2-3 people assisting them were helping my parent to escape? And could they please stop that? Magically after that, my elderly parent didn't need a 2-3 person assist anymore and no longer needed memory care. It was a "miracle!"

A group of friends and I visited a former neighbor friend of ours today. We were all impressed with…read moreeverything. Having worked in just about every medical discipline, including an SNF, and can identify issues. I did find one. Our friend has a nice 1 bedroom apartment which included a large entryway with a kitchenette. There was enough room for a small dining table and chairs. Additionally, there was a separate living room and separate bedroom. Their check in process takes a couple of minutes and each visitor must register Our friend likes the staff and says the food is pretty good. The bottom line is: I highly recommend this place!!

I've been with InnovAge for 6 years now. Really COVID 19 hasn't changed the communication much…read more It's still poor customer service. InnovAge has many things going for them. They know the Medicare/Medicaid systems and have access to everything from dental to housekeeping from physical therapy to getting you new shoes. The collection of this knowledge is hard to beat, but when you need (and I stress need) help their phones ALL go to voicemail that doesn't get you a call back. After this many years I've collected 21 phone numbers around the centers (Lakewood to Aurora). I get three numbers that actually answer and no voicemail messages returned. It doesn't take anything to hear a message and call back. Seriously. I am so persistent with my calling that I'm labeled a trouble maker. But when you need a prescription refilled or an appointment with a doctor, should you (don't you deserve) get someone to call back saying that their working on it? Really, sometimes I'd settle for the janitor to call and just say hi. If you're thinking on joining InnovAge, write me and I'd be happy to tell you who you can trust and I'll give you phone numbers I've collected, even personal cell phones, that you'll need to get help.

I was led to believe by Applewood Our House in Golden that Innovage would be able to help me set up…read morea Medicaid spend-down plan so my mother could qualify for assistance with housing. Unfortunately, that was not the case. After multiple phone calls and emails, I received no response. I eventually realized that their primary focus seemed to be enrolling people into their healthcare system and making money rather than helping families navigate Medicaid assistance. I felt like my questions about Medicaid is why I got no response. This was not only a complete waste of time, but also an emotionally difficult experience. I truly believed there was a path to getting my 95-year-old mother into an assisted living community in Golden, only to find out that the assistance I was told was available wasn't actually being provided. Families facing these difficult decisions deserve clear, honest communication from the beginning. I hope Applewood improves the way they set expectations so others don't go through the same disappointment and my advice is steer clear of Innovage!!

Our 92 year young parent is being wonderfully cared for by…read more Brookdale University Park in the assisted living suites. The Director of Assisted Living attends to every need with kindness and care. The improvements in the health of our family member are nothing short of amazing. The need for a wheel chair and supplemental oxygen have been replaced with healthy breathing and walking with assistance. Prior to Assisted living, our parent lived in the Independent Living Community at this Brookdale for three plus years. This has been a good choice for our family.

I helped a friend select an assisted living apartment a year ago. The Club was both of our first…read morepick; one year later he is still happy and a lot healthier. I am an expert on Brookdale facilities and this is as good as it gets for your senior loved one. The Club has been newly remodeled and has a warm welcoming lobby. There is a small Internet Café where people signed up for computer time. My friend and I always stop in for a free cappuccino or lemonade. The grounds are nicely maintained and some rooms have spectacular views. I have eaten at "The Club" twice and both times enjoyed my meal. I did not make it for cocktail hour but there is one every Friday. You can get different levels of care from just the basics included in rent to pill management and personal care management. So, when your time comes to have to look for a place for Mom, Dad, or friend. Look at Heritage Club of Denver. And when my time comes, I am moving in as I forgot to say the chefs are from the Culinary School.

They have a great staff, the people that work there are very friendly and the facility is very…read moreclean!!

I've been a registered music therapist for 44 years. For a few decades now, I have had my private…read morepractice business and serve elder care communities. Currently I have a contract with a facility that is managed by Vivage. Not only are they 8 months in arrears in payments, but I had received my first non-sufficient funds check from a community in all of these years!! I also have a different community that I serve that is managed by vivage. They have been up front in letting me know that payments will be processed 3 months after they receive my invoice. I'm okay with that, because at least they pay. It's very sad for the employees and administrators of the facilities where in my opinion, this management company is completely failing to serve them in a professional capacity. As a vendor, I am extremely dissatisfied, and I would be distrustful if I had family members in these facility as well.

From the owner: Whether you are a family or an investor, today's senior living market requires the proven expertise…read moreof the community Operator/Manager. Vivage brings award-winning professionals to our communities to guide and support responsive leadership. Vivage offers established fiscal, operational and clinical systems, and a recognized focus on hiring the right people who care about our residents.

Kelly has been an absolute gem during a very difficult time. I don't know how I would have settled…read moremy mom without her!

We could not have asked for a better experience as my mom moved into Clermont Park. From the first…read morevisit of the facility, to my mom's move in to the facility is has been nothing be excellent communication and customer service. From Ian who works at the front desk, to Heather who showed us around the facility and was very accommodating, to Susan who assisted my mom in moving in and answered all the questions we had. My mom said to me the other day, "why didn't I move in 2 years ago" They are all so kind to the residents, and unsolicited the residents have come up and told us what a great facility it is and how they feel that my mom will love living there. Thank you Clermont Park for easing our mind in the safety of my mom.

The facility itself is beautiful and nice. Very nice grounds, interior spaces, very homey and…read morecomfortable. Location is nice - close to bus lines, grocery stores, a strip mall and some restaurants. Clermont is part of the Christian Living Communities. It's a fairly large campus but caters to all care levels from retirement living to skilled nursing care. Seems to be quite a few activities offered on a daily basis. Residents appear to be happy and engaging with each other. Updated Jan 2018 After touring an available room for a relative - the room itself was quite small (200 sq feet). The original building for Clermont must have been designed in the late 70s or early 80s? Either way the architect did not take window size into consideration. The studio I viewed had an approx 2'6" wide x 3'6" tall window. Newer facilities have much more ample window space as designers/architects slowly have learned that natural sunlight is important to the aging population. If you're hoping for a nice, bright and cheery room for your loved one - the rooms at this facility do not compare to other, newer, more updated facilities.

I am not a resident…read more But - I come here to hang out from time to time. If you would like to volunteer, they are always looking for people of little or no skill-sets to hang out. Things to Note: 1) Not everyone is Jewish. The core and mission is to promote a Jewish center and inclusive community. But - most are and holidays are observed. 2) Some of the residents are cranky and some are wonderful. 3) Everyone is on the bubble dating app at the Kavod life. It's like dating central during dinner that starts early at like 4pm. 4) Lots of gossip. Come. Hang. Eat.

If you're looking for cheap rent for yourself or someone else, this is the place. If you want…read moreanything else, forget it. The buildings are old and poorly maintained. You pay for services you don't receive. The meals you pay for, and those are once a day thankfully, are terrible. Unless you're desperate don't go to Kavod!

My elderly father who has dementia was not doing well in his living situation. I was at my wits'…read moreend trying to figure out how to find a new living situation for him. Every assisted living or memory care place seems almost the same and seemed to have the same sales pitch. I just couldn't sift through any more of it and feel confident on my own in finding a better situation for my dad. Sitting at the computer in tears scrolling through assisted living websites, I stumbled across Stacy's Helping Hands here on Yelp. I called the company and reached the owner, Pam Silverberg. It was probably one of the single best things that ever happened in this painful, complicated road of caring for my dad. Pam was warm, friendly, and interested in helping me. Before i even engaged her services, she gave so much of her time to me. She wasn't another one of the sales people in the assisted living business - she just seemed like a concerned friend. And she had a tremendous amount of knowledge and experience. We worked together for several months because I was so nervous about moving my dad. But she was patient and kept talking with me through good options. She was a fantastic sounding board. She got to know my dad's needs and made recommendations based on his needs and my concerns. She visited several facilities with me and became a good interface between me and the facility we finally chose. She was alongside us as we moved my dad and continued to interface with the facility and advocate for us in a couple of situations that arose when we moved my dad in. No one should navigate this road alone. Pam at Stacy's Helping Hands genuinely wants to help people navigate this arduous road. I feel like she's really become a friend in this whole process. If you're exhausted and nervous and overwhelmed - call Pam! Even if you don't engage her services, you will find a listening ear and undoubtedly a bit of sincere and valuable advice.

If I could give Stacy's Helping Hand 6 stars, I would. Pam was a tremendous help to me and my…read morefamily. The process of finding assisted living/memory care is extremely stressful and Pam's expertise and willingness to go above and beyond was greatly appreciated. The situation with my parents and their health is extremely complicated and Pam was a thoughtful and thorough advocate in helping us find a solution. My brother and I both live out of state and having access to a resource like Stacy's Helping Hand was invaluable - we literally could not have done this without Pam's help. I cannot overstate her compassion, patience, and effort to help us. I highly recommend Stacy's Helping Hand to anyone looking for help with this process!