Not enough caregivers or QMAPs. Food is not always that good. Maintenance is slow, corporate prioritizes profits over people.

Like other reviews mention - HighPointe is a beautiful community. We toured over twenty memory care communities for our loved one. This review is based off of the tour of memory care and not assisted living. The sales lady was fairly new to HighPointe. We had a pretty good meeting in a common area by the main entry. I explained my relative was diagnosed in 2011 with Alzheimer's related dementia but was (and still is) in great health otherwise. She explained they have 5 levels of care (the most number of care levels out of any place we toured). The top level being $2500.00 a month in addition to the monthly room/board rate. She said based off of what I told her - my relative would probably need HighPointe's top care level at $2500.00 a month? I thought - what? Number one - you're not a nurse and number two - you haven't even done an assessment?? Finally got to tour memory care. So you have to have someone access the 3rd floor via the elevators both going to and leaving memory care - they will not give family members the code (another story related to that later). Memory care is very nice - entire floor U shaped with central dining and activity areas and a nice outdoor patio. The sales lady did not acknowledge any care givers or residents by name. There are only 4 care givers for 30 residents (a low ratio of care givers). The smallest studios are TINY - maybe 180 sq feet. It was depressing to look at. Yes they have larger studios/rooms but the $ amount per month goes up per square footage. Note to HighPointe family - when building additional new communities - design all memory care suites the same size . Your five room choice pricing with additional five care level of pricing is ridiculous. Have your architect spend a week in a memory care community. I inquired with sales lady L - so how do four care givers know what level of care all 30 residents are needing and paying for? Her reply was "they just do". Really? Care givers don't get paid much no matter where they work - so do they honestly know that Bob is a 3, Pat is a 5, Larry is a 1, etc etc? Ok so doing the math - a mid size studio along with level 5 care (which sales person said my relative would need) would put us at over $7000 a month? So we found a community within a mile of HighPointe; -has all inclusive pricing - no care levels and under $6k a month. -all rooms are exact same size in memory care -there are 4 care givers for twenty residents (much better ratio) Recently met the daughter of a resident who said she did her "due diligence " and had selected HighPointe for her mom who probably is at stage 6 with Alzheimer's. She said her mom became so severely dehydrated due to lack of care at HighPointe that she ended up in the hospital for over a week. She moved her to where we are and is so much happier with the care. Met a Director of Nursing for another community who said he had to do an assessment of a HighPointe resident for his community and he had to wait 15 minutes for elevator access to leave the memory care secured area. HighPointe you are a beautiful community but as previous reviews on Yelp and other websites point out - your memory care structure and set up needs some help. When I visited - three of your four care givers were just standing (one was seated) around. I thought to myself "where are the 25 residents and what are they doing". read more

We moved Mom into HighPointe in January 2013 and it was all for the best. She had been in Assisted Living for 3 years, memory was severely declining, was staying in her room, (wanted to be) isolated, just wore a robe, never got dressed ... Well, at HighPointe - that's all changed! She's out of her room, eating meals, involved in events, socially engaged -- she's pushing herself down the halls in her wheelchair ... her lifestyle has dramatically IMproved at HighPointe. Why? the staff and their procedures were the difference. They used patience, encouragement, found out what motivates her to get up, get dressed, get out, etc. We are very, very pleased with HighPointe - the facility, the care, the food - it is a great place. Highly recommended. read more

Highpointe is an amazing place filled with wonderful people. I love working with Seniors and I have had every opportunity at Highpointe to learn more about Dementia and Alzheimer's and how to care for anyone who has it. We all work as a team together and have great managers that work beside us. We go above and beyond to make the residents feel at home and be able to experience the best quality of life possible. read more

Very nice community for seniors! If you get the chance, try the food, it's fantastic!

The building is beautiful, feels like staying at a Marriott. The food is great and they have a lot of special meals that are truly delicious. The best part though, is all of the kind, caring and professional people who work there. I am glad we chose HighPointe for my Mom. My only regret is not moving her there sooner. read more

They say beauty is only skin deep, and that was our experience with Highpointe. We were attracted to the modern look and nice layouts of the assisted living apartments, as well as the existence of the "Residence Club," described to us as kind of a bridge between assisted living and memory care for residents needing more cueing and assistance to participate in activities. Sadly, our experience with Highpointe ended up very negative, humiliating for my mother and damaging to her stability. Highpointe does not provide much "care" beyond medication management (for a fee) and the meals and activities planned. Residents who need additional assistance (with feeding, or more individual cueing) will have to arrange an outside caretaker. The attention to individual care plans, financial needs, personal backgrounds, and family communication was sorely lacking in our experience. My mother's care plan was a basic standard form barely personalized to include her name. I never saw any evidence that staff had read, remembered, or used any of the personal details about her life we filled out in the intake forms. Staff gave her copies of bills, despite instructions not to. When she got agitated seeing the bill, staff were not effective in timely trying to contact her family. In her first month, they demanded she move to memory care, without first taking steps to get her better settled. In the end, they then discharged her (without notice) after just three months there. They kept her $2500 community fee, and still have not refunded the $4000 prorated rent they have owed her since she left three months ago. She actually has been gone longer than she was there, and they still have her money. Training was lacking and staffing was not adequate either. We were told that in the memory care area, only perhaps 25% of staff had any dementia training beyond just the basic training all employees get, and less than that in assisted living. When my mother left, the memory care activity director did not work until 11am, leaving the Residence Club activity director having to scramble to coordinate activities for both groups (on different floors). Worse still, management acted with complete disregard for my mother's needs or common decency. They made ridiculous demands for 24 hour companion services that they themselves later acknowledged my mother didn't need. They made that claim so they could discharge her without the 30 day notice required by her contract and Colorado law. They sent the immediate discharge notice after business hours on a Friday, which was completely irresponsible, leaving her in limbo when her doctor's office and the CO elder care ombudsman's office were both closed. Although we acknowledged receipt of the notice, they went one cruel step further and gave a hard copy of the immediate discharge letter full of errors and lies to my mother when she was alone for the night, making her incredibly worried and anxious, and putting her further at risk. Simply unethical. There are some caring staff members at Highpointe, and lovely residents. However, the lack of training, communication, staffing, and attention to residents caused much pain and anguish to my mother and family. She is now in a different assisted living place where staff know her, provide appropriate attention and care, and are well trained to meet her needs. It is like night and day compared to our experience at Highpointe. Don't be fooled by the modern appearance. Beauty is only skin deep. read more

Highpointe does a very poor job in managing and administering meds which is an important service that we pay for and depend on. We have had numerous problems with the medical staff not re-ordering meds or administering them on time. Management is very good at handing out excuses but it seems like they are better at being bureaucratic than providing high levels of professional health care that residents pay dearly for. read more

We recently moved our mother to the Memory Care floor of "HighPointe Assisted Living and Memory Care." I truly cannot say enough wonderful things about this incredible place. The staff.....every single person we've encountered.....has been warm, attentive, gracious, caring, and just fantastic to our mother, and to us! It's no wonder our precious Mom adjusted and acclimated so quickly: The attention and quality of care she has received from the very first day has been A+++ ! We are secure in the knowledge that our Mom is being looked after with every detail tailored to her individual care and needs. She has been kept busy with a myriad of fun-filled daily activities which keeps a smile on her face....and ours. She is incredibly happy and feels completely at home at HighPointe. What's been an added bonus is that HighPointe is brand new and absolutely exquisite in every detail. It looks like a luxury resort, with a salon, an exercise room, a bistro, a movie theater, activity rooms, a formal dining room, a library with Mac computers, and stone fireplaces in various rooms. It's simply gorgeous! And what has been particularly surprising is the cuisine! Everything is fresh, made to order, and above and beyond what you would ever expect. The residents feel as if they are in a well respected restaurant, with the kind and attentive service to match. We are thrilled our mother is at HighPointe, and we feel blessed beyond measure. We only hope other families discover this wonderful place for their parents. Thank you HighPointe! We couldn't be happier for our mother. read more

Highpoint Assisted Living and Memory Care has exceeded our expectations in care for my father. The attractive facility supports a staff that has been so attentive to his health and adjustment. The food and dining staff are exceptional! Everyone is greeted with a smile and respect..... Resident or visitor. A cleaning member helped as I brought some personal items for him. Dad did not want to make this move and still resists, but as he says they are NIce and it is good food. To get that kind of a statement from him says a LOT. I don't think we could have better CARE. I would love to mention staff members for their contributions, but I can't miss ONE. Did I say that Ray's friendly service in the dining room makes my day along with Brandon the chef that LOVES his job along with Joy and the rest of his staff. Kazoo has a degree with memory care emphasis and has worked in each level of this industry. Sarah helped with; release of my father from a skilled facility that proved difficult for our family. Every aspect of our needs has been MET. Yes, I could give specific appreciation for nearly every employee! I am so appreciative for these people and this facility with a central location that has been there during a difficult time for us. read more

HighPointe is a truly unique Assisted Living facility! I definitely trust the wonderful staff to take very personal and careful care of my husband. The unique Resident Level includes all help and support that he needs, plus daily great Activities Director-led activities, movies, music and outings. He feels understood, engaged, and appreciated. He knows them, and they make sure that he feels like family in the HighPointe family. Their ease, experience, wisdom, compassion, and sense of fun and enjoyment are evident from caretakers, nurses, assistants, dining staff, administration, and others. They all go far beyond standard to platinum rating for interpersonal and interactive support. I am so grateful. My mind and heart are at ease, knowing Larry is not just taken care of; he is loved there! read more

We moved our mother to HighPointe Assisted Living and Memory Care last month. It's a brand new, beautiful building with great attention paid to decor and cleanliness. We only have high praise for the quality of care our mother has received. Our goal was to find an assisted living and memory care community that would meet our mother's needs. The transition for our mother was amazingly smooth. The staff did a great job helping our mother adjust to her new home. Our mother felt welcome and respected from day one. They have gone above and beyond to ensure that our mother makes the best dietary choices which is a huge relief for us since she has quite a few food sensitivities. And the speaking of food, every meal I've enjoyed there with my mother has been fresh, nutritious, and delicious. The staff is excellent! It seems that the executive director has done an outstanding job hiring a high quality team of people to create a loving, fun and healthy environment for the residents. The care staff is wonderful, attentive and conscientious and the 'directors of fun' make every day feel special for each and every resident. I've spent quite a bit of time there this first month and it impresses me to observe the genuine care and concern the staff has for the residents. It surprises how well they know so many details about my mother in such a short time. They are paying attention. This includes every staff member from the concierges to the move-in coordinator, to the food service staff to the management staff. For the first time in years, I can finally relax knowing our mother is in good hands. Every time I visit her, she is relaxed, enjoying her day, feeling secure and at peace. We are impressed. We couldn't be happier. We highly recommend HighPointe for those seeking a safe, loving and enriching environment for their precious parents. read more

Finding the right senior community for your loved one can be a real challenge. After experiencing several other communities in the metro Denver area, I am so pleased we found HighPointe Assisted Living for my father. From the moment you enter the lovely reception area you are greeted by a genuinely happy and caring staff. The management team is exceptional, and they are actively involved in the care of each resident. When others are caring for your family, prompt and consistent communication is critical. The quality of communication we receive from both the HighPointe staff and management has been wonderful. There are a variety of daily planned activities and the Residents Club is an outstanding option to help keep your family member active and engaged. From the well-appointed apartments with lovely common areas and excellent dining to the thoughtful, hands-on care provided by the staff and management, HighPointe has proven to be the right choice for my father and our family. read more