I've been a registered music therapist for 44 years. For a few decades now, I have had my private…read morepractice business and serve elder care communities. Currently I have a contract with a facility that is managed by Vivage. Not only are they 8 months in arrears in payments, but I had received my first non-sufficient funds check from a community in all of these years!! I also have a different community that I serve that is managed by vivage. They have been up front in letting me know that payments will be processed 3 months after they receive my invoice. I'm okay with that, because at least they pay. It's very sad for the employees and administrators of the facilities where in my opinion, this management company is completely failing to serve them in a professional capacity. As a vendor, I am extremely dissatisfied, and I would be distrustful if I had family members in these facility as well.

From the owner: Whether you are a family or an investor, today's senior living market requires the proven expertise…read moreof the community Operator/Manager. Vivage brings award-winning professionals to our communities to guide and support responsive leadership. Vivage offers established fiscal, operational and clinical systems, and a recognized focus on hiring the right people who care about our residents.

WORST. EXPERIENCE. My Dad, who suffers from both Alzheimers and Parkinsons, was a patient at this…read morefacility. The care was negligent, not to mention slow. We were told that he would be safe, and that was a bold faced lie. The caregiver to patient ratio was inadequate and my poor Dad kept falling and no one knew how to deal with it when it happened. People with dementia fall and get confused....it's part of the deal. This is my first ever yelp review, as I feel strongly about warning others about this place.

This facility is absolutely gorgeous and has the most friendly, caring staff. I highly recommend!read more

This facility is outstanding in so many ways! The staff is attentive and really seems to care,…read morethe food is better than almost any facility food, housekeeping and laundry are on time and do a good job, and most importantly the care staff does what they are expected to do and seems to really care about the patients! The only bad point is that no one answers the phone after hours. This seems to be a trend these days with staffing shortages, but its frustrating. Hopefully they will get that fixed soon.

The facility is poorly maintained and does not appear to be cleaned to an acceptable standard. I…read moreobserved a housekeeper spend approximately 15 minutes vacuuming a single 8x10 rug before leaving the unit, and that seemed to constitute the entire week's cleaning. The sink was so dirty that insects were living in the drain, and the bathrooms appeared to receive little to no regular cleaning. The food is heavily processed and offers very little nutritional value. One typical lunch consisted of a few tablespoons of a mayonnaise-and-dried-cranberry mixture served on institutional wheat bread with processed turkey and processed cheese, along with a side of boiled macaroni mixed with even more mayonnaise. The receptionist at the front desk rarely acknowledged visitors, often remaining focused on her phone except when conversing with a male staff member. The quality of care was inconsistent. While a few staff members were attentive and helpful, many others appeared negligent, resulting in an overall experience that felt disorganized and unreliable.

Unless you have time to waste, don't bother with this place. I started looking for a memory care…read morefacility for my sister in California over a year ago. From the beginning, this facility kept contacting me every couple of months, asking if I had made a decision and pushing for my business. When I was finally ready to move my sister, I met again with the coordinator, who assured me there would be no problems. We did the assessment over FaceTime, and that's where the red flags started. The nurse seemed fixated on the fact that my sister doesn't like to take showers--something that is extremely common with Alzheimer's patients--yet showed no real concern for her actual care needs. At that time, my sister wasn't on a medication schedule, which I explained, but instead of asking important questions, the nurse didn't even bother to meet my sister until I pushed for it. When she finally did, she spoke to her for a few seconds and abruptly ended the call. A few days later, the facility contacted me to say my sister wasn't a "good fit" because of her hygiene. That told me everything I needed to know. If a so-called memory care facility doesn't even understand that hygiene challenges are a direct symptom of dementia, they are not equipped to care for Alzheimer's patients--period. Their lack of basic knowledge and dismissive attitude made it clear they had no idea what they were doing.

This home has an inviting entry way, friendly staff and is pet friendly! I toured all the open…read morestudios, and 1 bedroom units and have to say they were very willing to be accommodating for any of my needs. I was very impressed with their flexibility. Their staff was very kind and knowledgeable. Highly Recommend!

I recently visited with some of the staff at Acoya Cherry Creek. I also met some residents while I…read morewas there. Beautiful building but more importantly a great group of people! These folks are so welcoming and friendly!

Hmmm. Well, it's out of sight expensive and I found out this weekend that they do not even provide…read morethe toilet paper! I took my mop and cleaned up blood on the floor of my friend's kitchenette. There is a filthy bath mat in her shower, the tp dispenser is broken and her window blinds are damaged. I would expect a five star place for the price she pays.

My mother in law is a resident. We visit her on a daily basis. The staff is gracious. The food…read moreappears to be restaurant quality. The caregivers are amazing. Highly recommend.

My elderly father who has dementia was not doing well in his living situation. I was at my wits'…read moreend trying to figure out how to find a new living situation for him. Every assisted living or memory care place seems almost the same and seemed to have the same sales pitch. I just couldn't sift through any more of it and feel confident on my own in finding a better situation for my dad. Sitting at the computer in tears scrolling through assisted living websites, I stumbled across Stacy's Helping Hands here on Yelp. I called the company and reached the owner, Pam Silverberg. It was probably one of the single best things that ever happened in this painful, complicated road of caring for my dad. Pam was warm, friendly, and interested in helping me. Before i even engaged her services, she gave so much of her time to me. She wasn't another one of the sales people in the assisted living business - she just seemed like a concerned friend. And she had a tremendous amount of knowledge and experience. We worked together for several months because I was so nervous about moving my dad. But she was patient and kept talking with me through good options. She was a fantastic sounding board. She got to know my dad's needs and made recommendations based on his needs and my concerns. She visited several facilities with me and became a good interface between me and the facility we finally chose. She was alongside us as we moved my dad and continued to interface with the facility and advocate for us in a couple of situations that arose when we moved my dad in. No one should navigate this road alone. Pam at Stacy's Helping Hands genuinely wants to help people navigate this arduous road. I feel like she's really become a friend in this whole process. If you're exhausted and nervous and overwhelmed - call Pam! Even if you don't engage her services, you will find a listening ear and undoubtedly a bit of sincere and valuable advice.

If I could give Stacy's Helping Hand 6 stars, I would. Pam was a tremendous help to me and my…read morefamily. The process of finding assisted living/memory care is extremely stressful and Pam's expertise and willingness to go above and beyond was greatly appreciated. The situation with my parents and their health is extremely complicated and Pam was a thoughtful and thorough advocate in helping us find a solution. My brother and I both live out of state and having access to a resource like Stacy's Helping Hand was invaluable - we literally could not have done this without Pam's help. I cannot overstate her compassion, patience, and effort to help us. I highly recommend Stacy's Helping Hand to anyone looking for help with this process!

Beautiful apartments, super-friendly, professional staff, good food. My parents are delighted with…read moreall of the activities, lectures and work-outs. It is a safe place. Brookdale allows pets. It has been a wonderful experience for my parents .

I was looking around denver for a nice place to take my grandma for assisted / elderly living but…read moreas I drive by I saw that the building is releasing some kind of toxic/ poisonous gas into the air in the alleyway. It smells like literal death. Not only do I wonder about the well being of nearby residents but the elder residents themselves is my main concern here. I asked a nearby resident how often this occurs and they exclaimed that it happens weekly for hours at a time. Why on earth is this place allowed to release this poisonous gas into the air for hours on end and legally have people living at the residence who are inhaling this at the same time? Something is not right here. This needs to be reported to the EPA or some type of environmental agency. The people living here are probably uanware that this is happening. 0/5