11/12 Update- The owner of The company came out and re-cleaned our main floor living room and stairs. It took him under an hour to complete. It looks much better than the first cleaning. Between him and the lovely lady who called after this review was originally posted I would say they are a good quality company. Kenny was just a poor representation of the company. I will reiterate they were cost friendly. Original review- Hands down would not recommend this company especially if Kenny shows up at your door. I decided to use this service for the first time because they were reasonable on price. However Kenny the technician was over an hour an 10 minutes late for the initial show time frame. Then in addition to that he took over 5 hours to complete 3 rooms and a stair case. The guy appeared to be on some sort of drug. He claimed he was being thorough and talked the company up extensively. However the truth is he left several marks on our walls with his equipment being knocked around in addition to putting tiny holes through it in some places. In addition to that he went into rooms we asked him to stay out of looking for God knows what. The carpet was also left with some stiffness and a film which we were told wouldn't happen with the chemicals they used. Save yourself the hassle of having your whole day taken up and additional damage done to your house and choose another service. read more

I've used this service twice now for the stairs in our house. Each time the technician arrived on time, and did a great job. I will use them again ! read more

Brooke's Chem Dry - Like new ! - Carpet Cleaning Near Me - Camden Point, Missouri

Steve did an amazing job over at my place. He was very diligent and detailed in his approach to looking for stains and dog urine on my carpet. He even pointed out a few spots that we didn't even notice! Carpet looked great when he left. Price is super reasonable as well; he charged us around $150 for multiple rooms and pet treatment. Will recommend to friends and family! read more

Brooke's Chem-Dry was prompt and friendly. They did a very thorough job and our carpets look great. Highly recommend contacting Brooke's for excellent customer service and super fair pricing! 12-5-18 (writing this as our carpets are still damp since they just left) JW read more

We have used these folks twice. The first time the guy who cleaned it did a good job, for the most part, except he did completely skip moving our couches to clean under them, despite assuring us he did it. Nevertheless, we decided that was a minor issue since the rest of the carpets were clean, and didn't bring it up. We did have a problem getting them to honor a valid coupon, but eventually after calling it in, they did so. Six months later, we decided to have them cleaned again. My wife called in to get a price quote and schedule the appointment. They said they would go ahead and re-honor our price from last time; we mentioned we'd like to add one more couch and loveseat to this cleaning, and she said they would just add those at their standard cost to our price from last time, which was $350. The guy comes out to do the cleaning, measures everything and quotes us over $700!!!! We said that was impossible and explained our pricing conversation with the lady who does the booking. He explained that the guy who cleaned it last time messed up and likes to cut corners. He got on the phone with their office. After speaking with them for a few minutes, he says he can get the price down to just above $600. We said this was unacceptable. Keep in mind, we had spent HOURS the night before moving as much furniture out of the way as we could. So the thought of just cancelling and moving it all back didn't appeal. I told him it was ridiculous to charge us $250 extra when we only added a couch and loveseat. Regardless, he stuck firm and blamed it on the last guy who cleaned it. We said I would have to talk to my wife but we might have to cancel our appointment, given they were charging us nearly double what we were quoted. He said if we cancelled we would have to pay a cancellation fee. Now it definitely feels like a "bait and switch." They give us one price, then after we spend hours moving our furniture around nearly double the price and say if we don't pay them, they'll charge us anyway! I call my wife, she is frustrated, but we've already moved the furniture so she says to just eat the extra cost and let's be done with it. The technician did spend a couple hours cleaning, but after he left and the carpet dried, our carpet STUNK. Before, it only smelled stale in places. After he did the work, the entire carpet smelled terrible. I'm assuming their machine was defective or something, as the first time the carpet did at least smell clean after the appointment. I did write to them personally after the cleaning; they did apologize for the mix-up on pricing, but offered us no money back or recourse for the terrible cleaning job despite offering a guarantee. We basically spent several hours moving furniture, and threw away $600 for carpet that didn't get any cleaner...and actually got WORSE. We ended up having to pay another carpet cleaner to come out and clean up after Chem Dry. He was FAR cheaper and actually got the carpets cleaned. My response to their reply below: In response to your comment: There was NOT an additional living room done. The entire house was done both times. Yes, we did add on a couch and loveseat, which I freely stated in my review. The email was absolutely sent, and I got a response where she just basically said "sorry, for the previous technician's mistake." That email went to Judy, not Cynthia; which explains why she can't find it. In that email, I did explain that the odor was not focused around the areas treated with PURT. It was over the entire carpet: wall to wall. The most disturbing thing was the bait-and-switch, where we were threatened to either take their new doubled price or pay a cancellation fee. As well as the fact that the carpet was actually worse after the cleaning. It's terrible to have to pay over $600 only to need to bring in another carpet cleaner after the fact to re-clean. I understand that the previous technician screwed up the pricing the first time around. I get that. While I feel that price should have still been honored, considering that was agreed to over the phone (adding on the couch and loveseat, of course), I wouldn't have been that mad if he hadn't threatened us with a cancellation fee, which I think you can agree was a ridiculous thing to suggest given how much our expected pricing changed. Regarding the first time, the technician DID do the pre-cleaning walkthrough, where he assured us he would move the couches I had requested. After the cleaning, I asked him if he moved them, he confirmed he had. It was only after he left that I thought to double check, and they hadn't been moved at all; the carpet underneath was completely dry and still smelled. None of this was a big enough deal to write a review about until the carpet cleaning itself being grossly ineffective became the proverbial straw on the camel's back. read more

The young man showed up at the scheduled time , no waiting around. He explained the options available but didn't pressure sale anytime didn't want. He went about his job very professionally and was done in about an hour. The carpets were dry in the time he told us and look great. We had an older dog who had soiled one area badly and they treated it and it cleaned up like new. Very pleased. read more

Everything was completed professionally. I had a small time window of when I needed the carpets cleaned and they helped me out how they could. It all got done. The 2 gentleman were polite, professional and thorough. Everything was explained prior to being done. Thank you guys and I will be using them again. read more

I can't say enough great things about Tyler. He came to clean my carpets today & was so extremely helpful. He was punctual, friendly & offered sound advice. It took about 90 minutes and our carpet looks nearly as good as the day we moved in! And we have 6 straight years of high traffic madness, a senile, mess-happy dog & oodles of toddler spills. I'd recommend Brooke's in a heartbeat and will be quick to call them for our next service. Thanks, Tyler! read more

One of our cleaners accidentally spilled our dusting solution on a clients brand new carpet. We called several carpet cleaning services. Brookes had the most prompt response and best rates. They came out the same day that we had spoke. Our dusting solution contains Murphy's Oil and essential oils. Our cleaner thought they cleaned it up well enough, but after the weekend the client said it had stained. Brookes was able to remove the stain completely after it had sat through the weekend. read more

First time customer. They are only company I found that could guarantee getting pet urine out of an area rug. Due to a great promotion company advertised, I decided to go ahead and get carpets done throughout the house. The technician went around with black light to find the pet urine. It was determined my area rug would have to go back to shop to the "pit"to get the proper & best cleaning possible. Their pet treatment did a very satisfactory job on our carpets. I haven't double-checked with my own black light but the smell is gone!! Yay!! It took more time than expected to have area rug returned, but I was compensated fairly. I am pleased with their work overall. I would definitely use this company again in the future. read more

Best carpet cleaning in KC! I previously used Musser's (yuck!) and Brooke's Chem-Dry is better in every single way (plus they're cheaper)! If you're looking for great HONEST carpet cleaning at an affordable price, go to Brooke's! read more

First time using Brooks. My carpet and stairs are clean and like new. They came on time and professional. Will use them again. Thank you.

I had previously had my carpets cleaned before but I could not remember the name of the company, however, it very much looked like they just pushed water around, or rather, as though they hadn't been there at all, so I was very apprehensive when Kenny, with Brooke's Chem Dry showed up. However, he was very persistent and insisted that he could help. He literally never gave up. He doesn't let a bad mood or a negative attitude discourage him or get him down...He stayed in a positive frame of mind and very upbeat, not only that, but he worked hard to prove me wrong. My carpet is 10yrs old, and by the end of his hours of service, it looked almost new again. I was very impressed. Stains I never would have thought would come out did, and Areas I didn't think would improve lightened up. I Thank Kenny for his hard work and compassion. It was very much appreciated and it absolutely made my weekend. We also had purchased 2 micro-suede couches online and had them cleaned before using them...They came out looking and feeling brand new....which I kind of new he would (or I wouldn't have bought them) there was only one spot that I thought he was going to have trouble with, and was a little worried b/c he actually seemed like he wasn't able to get it out, so, I prepared myself for disappointment...he never said a word...But I was so happy with the way the carpets came out, I couldn't complain. When it was time to move the couches up to the living room, I couldn't even tell where the stain had been...He got it out after all. Thank You!! read more