We contacted Preferred Restoration when we moved into our new house. The previous owners had dogs…read morethat apparently had urinated in the corners of the carpets and they also had a baby. Needless to say, the carpets were in desperate need of a professional clean. Preferred Restoration was able to get us booked quickly and they gave us a great rate to clean the carpets in our whole house. The cleaner was prompt and very professional. They did a great job of cleaning the carpets. Although there were still spots where the carpets smelled, it was worlds better than when he started. We'll definitely use Preferred Restoration again!

Preferred Restoration recently came out and cleaned/treated the carpet in our entire house…read more Needless to say, we are very happy with the result. The treatment rid us of the horrible pet odor and stains that have been a terrible eye sore. Although some of the stains could not be completely removed, we are still pleased since the carpet is very old and it is much better than before. We were quoted a very fair price and received incredibly fast, friendly, and effective service.

This company is unbelievably great. Stop scrolling and stop here. In 1 hour, they were here…read more Between arriving quickly, working within my budget, quality workmanship and integrity, I would have to give them the highest rating. My peace of mind was met right away by the professionalism displayed. They all worked together as a team with the highest standards. Nick, Jonah, Mark & Jmorie restored my faith in asking for help and receiving it when my home flooded.​

I had water damage due to a leaking toilet. Standard Restoration came out the day I called and…read moreexplained what needed to be done in order to resolve the situation. Mark came out, assessed the situation, and went to work. He moved the items in my garage and organized them outside the work area. He removed the damaged sheet rock and insulation and disposed of it. The garage floor was swept in order to prevent debris from getting into the prepared area. Fans were placed in the sealed area to maximize the drying process. I was very impressed with Mark's knowledge and his workmanship. He was professional, courteous and dedicated to my restoration project. I could not be more pleased with the work he performed and the manner in which he carried it out.

AFC Cleaning & Restoration 3131 Wheeling Avenue…read moreKansas City, MO (Their website says Edwardsville, but a card I was given by Joe says KCMO.) As soon as we had the furniture moved after the heavy rains of July 16-17 got into our basement, I called AFC Cleaning & Restoration (Thursday) and told them I needed to have the water removed from my carpet. They had good online reviews. Robert arrived at 6:00 PM and started talking about tearing out the walls and carpet. I told him I wanted to try to save the carpet, as it wasn't that old and that the water came in through the window, not the foundation. He agreed to do that and then brought in fans and a dehumidifier. "Aren't you going to remove the water?" I asked. He said he was just going to set up fans and would be back. He assured me that if there was air movement, no mold would grow for three days. I texted him on Friday at 1:37 asking when he was going to work in our basement. I did not hear back from him until 10:36 that night when he said he could arrive between 10:30 and 11:30 on Saturday morning, would I be available. I did not see the text until 9:30 the next morning. "Yes, please" was my answer. A young couple showed up in a rusty pickup truck and said they were here to take out the pad. They had nothing to extract the water. They turned the fans to the inside of the room rather than to the edge where the carpet was the wettest. I texted Robert at 11:48 and told him the pad was out, but they put the wet carpet up against the baseboards and it was beginning to smell. I didn't hear a thing from him that day. I set the edge of the carpet up on plastic bins to get it off the baseboards and help get more air to it. On Sunday at 3:00 PM he texted me and asked me if he could swing by and take readings. Not expecting to hear from him on Sunday, I didn't see the message until 5:00 and responded "readings of what"? His response at 6:48 was "It's okay. Are you available tomorrow?" My response was "Yes, I need a time, though. I need someone to clean and sanitize the carpet and get it dried. It now smells. Readings of what?" I could have told him it was still very wet. His response "I'm not done drying it yet. It will start to smell better as it dries. I will also spray an anti Microbial spray." "So, you are never planning to vacuum the water out of the carpet - the one thing I asked for on Thursday?" His response "It gets cleaned after it's dry and the pad is replaced." Robert came by on Monday, but the carpet was still wet. He returned on Tuesday. The carpet was dry, five full days after the flood, and he sprayed microbial spray. When he was done, I mentioned that it still smelled and that I was unhappy he never extracted the water. "Oh, now that I'm done, you complain" was his reply. I was explaining that I had asked for the water to be extracted on Thursday and continuously through the process, but he just talked louder over me when I spoke. I told him that if he knew he couldn't extract the water, he should have told me at the beginning. He said it would have taken his crew longer to extract the water than using fans (no doubt). I reiterated that if they didn't have the crew available, they should have advised me in the first instance. He was frustrating me, so I told him to leave. I called the office the next morning and without identifying myself asked what they would do if someone had water in their finished basement that came up around their shoes. She proudly stated that they would first extract the water from the carpet. I said "Good, and how do you do that?" She explained that they have big machines that extract the water and remove it. I told her my name and that they did not do that in my basement. She agreed to send the manager to determine if the work done at my house was representative of their work product. A nice enough man named Joe came by and told me he didn't smell anything but carpet glue that had been made wet by the flood. On all other matters he agreed with me, but had no authority to do anything about it. He said he'd have the owner come by. The owner showed up and said all he smelled was acetate from the carpet. It was clear that his goal was to blame me. He said they didn't follow IICRC standards, because I asked them to try to save the carpet. I said, "So, you didn't follow your own standards, but you blame me?". He said "Yes". Yet, he didn't do what I asked him to do. I told him the young couple put the very wet carpet up against the baseboards and he said that wouldn't matter. I told him I asked for the water to be extracted several times, and he told me that using the fans was extracting the water. I disagreed. Not a single google search defines extracting water as using fans. Fans are the next step after extracting the water. I told him if he couldn't extract the water, they should have told me from the beginning, so I could have called someone else. He got up and left. What do they want for fans? $3000.

We had a pretty frustrating experience with AFC Cleaning and Restoration. We hired them to have our…read moreair ducts cleaned in our house. They charge per vent then spray an antimicrobial agent in the ducts after cleaning. The first tech that showed up to our house was 3 1/2 hours late and did not have all the tools to complete the job. Multiple vents were never even touched. He let us know that he was done with the job and my wife asked about the antimicrobial spray. He informed us that he did not have that machine on his truck and would have to come back at a later date. We also asked about the forgotten vents and he said that he would get those when he came back. I was told that I would not be charged for those vents. I had a conversation with the owner who was very apologetic and wanted to make it right. So I agreed to have them come back and finish the job. The second time they came out with two techs and were an hour late. They completed the rest of the job. Later I received an invoice for the entire job, including the vents we were not supposed to be charged for. Eventually I got the correct invoice and settled up with them. Overall just a headache of an experience.

I contacted Baum carpet cleaners on Monday morning. They are no longer in Gladstone, but in Lenexa…read more I asked if they still worked north of the river. The receptionist said they do, and claimed they don't charge for the drive. I got an estimate based on how many rooms. It seemed high, but considering the favorable reviews on line, I figured they must be worth it. Later that evening I received a message saying that someone named Jason had upped the estimated from $460-$490 to $510 with no reason given. She told me about a $30 off coupon on their web site that I could use, which 'magically' brings it back down to the original estimate range. The receptionist also said they were available Tuesday or Wednesday next week. I called back the next morning and left a message. I accepted the estimate, and said either day was fine. I also asked they call me back with which day and morning or afternoon. No response on Tuesday. I called back again and left a similar message on the other phone number she gave me. No call back on Wednesday. On Thursday morning I called and left the message to cancel, and if they came out, it was on their expense, not ours. Also, I said I would be posting a negative review. I got an immediate call back with an apology. However, the receptionist 'claimed' she didn't get any of my previous messages even though my third message (that she was returning the call from) was to the exact same phone numbers I had left the first two messages. Don't hire!

The very best carpet cleaning service - period. They get your carpets clean - period…read more So glad I found them (using Groupon or LivingSocial or one of those)! We have light-colored carpet throughout the house, and get it filthy quite easily. We get carpets cleaned at least once, if not twice, each year. I've used Baum two times now, and I won't call anyone else. They're incredibly thorough, getting out stains that other carpet cleaners left behind. They always show up right on time (which is pretty unusual from what I've experienced) and they are very professional. Can't recommend Baum highly enough.

We used Randy's today and were very pleased. Communication was very fast and the carpets looked…read moregreat. It was also good pricing!

Our house is over 20 year and ducts have never been cleaned. Dust would typically appear after 1…read moreor 2 weeks due to family of 4 and pet. Recently, we renovated our kitchen generating a lot of dust. I was hesitant about the service but have a different opinion after the cleaning. Very satisfied and Scott was very knowledgeable.

They have been cleaning my carpets for years and always do an amazing job. I've lived here and in…read moreother cities and they are by far the best. They do a great job with carpet cleaning, air ducts and water extraction. When I overflowed my bathtub, they came right out and helped me through it. I'm so thankful for Scott and the team!

This company was extremely slow to stand communication was not good even after insurance had…read moreapproved the job. Once Orlando was put in charge things improved and the work was done well.

Terrible customer service across the board. My roof started leaking again less than a year after…read moretheir repairs and they didn't honor the 5 year warranty provided as part of their contract agreement. Take pictures of everything and keep records because this company has zero integrity.

Call David's Hauling & Clean-Up first! He beat out the prices of four other companies I called. I…read morehad a very large sectional sofa that I needed to dispose of. Excellent customer service. Quick pick up, on time arrival, very courteous and extremely friendly. You won't be disappointed with this company. I highly recommend this company. you won't be disappointed.

Unprofessional and makes up prices out the sky. Had some trash after moving out and needed it…read morehauled away. Called and spoke to him over phone. He said it may be $100 or so. I texted a pic so he could accurately quote a price. He never responded. After I called back, he said it would be $250!!!??? Seriously? For a pickup load of trash? Found another company that came and did the job for $50. Rip off!