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    Brookhaven AL, RCFE

    5.0 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    10 months ago

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    Gulira A.

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    4 months ago

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    2 years ago

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    Gulira A.

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    4 years ago

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    Gulira A.

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    Buena Vista Home Health

    Buena Vista Home Health

    (90 reviews)

    I'm writing this review after the passing of my parent, who was a patient of Buena Vista…read more Throughout my family's experience with Buena Vista Home Health, we experienced glaring failures that I feel responsible to warn other families and patients about. The care that my parent received (and didn't receive) fell short of the prompt, coordinated, and compassionate standard that Buena Vista claims. Here are the issues that deeply upset my family: 1. ***Schedule changes and communication failures*** My parent was admitted to hospice with terminal cancer on a Thursday. We needed help with medications, at-home care, and so much more guidance. Our hospice nurse Deneshia rescheduled her initial visit TWICE so that my parent wasn't seen until Monday. For a patient at the end of life, every delayed visit is time that cannot be recovered. Repeated rescheduling of an initial hospice assessment is unacceptable and reflects a breakdown in staffing, prioritization, or accountability. When Deneshia came to deliver medical supplies, she framed the visit as if she were "doing us a favor," noting that she was "only supposed to come once a week." In reality, that visit was to deliver supplies that we should have received at admission. Presenting the correction of Buena Vista's own delay as a favor to our family was inappropriate and added to our sense that my parent's care was not being prioritized. 2. ***Medication delays and errors*** Prescribed medications were delayed or entered incorrectly, and critically, my parent's Ativan was not delivered until the night before they passed. For a hospice patient, timely access to comfort medications is not a convenience; it is the core of the service provided by hospice. Buena Vista Home Health was not proactive in coordinating with my parent's physicians and pharmacy to ensure medications were in the home where they were needed. This delay caused avoidable distress at the most vulnerable point in my parent's life, and it should have never happened under hospice supervision. 3. ***Missing standard supplies at admission*** When the admitting nurse Brian completed the assessment visit, he noted that the initial care bag contained only bare materials. Standard supplies that should have been provided at the outset but were missing until the following week included: -Shampoo and body wash -Cleaning supplies -Foam dressings -Calazime -Urinals My family and I got so frustrated waiting for these supplies that we ordered them ourselves online. The absence of foam dressings and Calazime was especially concerning given the risk of pressure injuries in a bed-bound patient. These are baseline items that a well-run hospice program should have delivered on day one, not days into service. 4. ***Shifting clinical responsibilities to my family*** Our hospice nurse Deneshia shifted responsibility onto me, rather than taking it on herself. The only time she ever physically touched my parent was during her introduction and to take vitals. She never demonstrated how to perform any aspect of my parent's care. Deneshia repeatedly referred to our family as the "primary nurses" and to herself as "secondary." I find this framing troubling. If the family is expected to serve as the primary caregivers, then the hospice nurse's role in supporting, teaching, and demonstrating care becomes even more essential--not less. I happen to be a nurse, but the standard of hospice care cannot depend on whether a family has a trained healthcare worker in it. Had I not been present, I am left to wonder what care my parent would have actually received. I asked Deneshia to provide a list of my parent's medications and how specifically to administer them. I never received a medication list or instructions. I am shocked that Deneshia tried to explain the mechanism of COPD to me when my parent did not have COPD. Any education that a hospice nurse provides should be specific and relevant to the patient in front of them, not generic information that does not apply to their patient's care. Between this, the lack of hands-on care, and the absence of any real teaching, I'm left questioning what purpose the hospice nurse served at all. 5. ***Responsiveness at the time my parent's passing*** On the morning of my parent's passing, I found my parent pulseless and not breathing. My family called Deneshia three times without any answer. When Deneshia finally returned the call, her tone conveyed that our calls were an inconvenience to her. Her tone only shifted when we informed her that my parent had passed. After I informed Buena Vista of these failures, their response was to offer their apologies and to let my family know that they would incorporate our grievances into their clinical education. I share these experiences because I don't want another family to endure what mine did.

    Kind, caring and experienced. Very responsive. They were so instrumental in supporting my mom and…read moreI. Thank you so much Buena Vista!

    Camarillo hospice - Native scape in front.

    Camarillo hospice

    (3 reviews)

    Once again, my review is for Camarillo Hospice's annual Spring Garden Tour. Just held last…read moreweekend, we visited five different gardens spread from Las Posas Country Club to the eastern side of town. As with many garden tours these last few years, emphasis is on drought-tolerant landscapes. A worthy goal. Many gardeners can certainly take inspiration from the selection this year. I missed a sense of whimsy in a few of the places, was my impression. One was an outstanding example of how one can achieve an English cottage-style with drought-resistant perennials. That was a winner! Another had a killer view of the agriculture fields northwest of Camarillo. Might still be considered Somis-area. With a mountainous backdrop, it's a great vista. Different styles of outdoor entertaining spaces among the landscapes areas were also on display. Two east-end neighbors teamed to show off their backyard oasis-style yards, with xeriscape plantings also prominently features. One small complaint was the music at the house with refreshments. Granted, many of the tour attendees are of a mature age. And I enjoy music from various eras, but most of what I heard was popular when most of the population wasn't born by a long shot. More variety, please! Amazing collection of raffle items as extra fundraisers for the cause were on hand. At $10 a ticket / 3 for $25, it might have been a bit steep to gain lots of participation. They also reinstated their boutique at another home. Bought a new air plant, and will try not to kill this one anytime soon.

    Caring people who strive to support not only those who are dying but also their loved ones. They…read moreare generous with their time. The only reason I'm giving them three stars instead of 5 is that the majority of time they are talking to you instead of listening to what is so unique about your situation. I attended groups there as well. Same situation. Lots of telling you how you feel. I guess some people want to be told how they feel in this confusing time. It just did not feel right to me.

    Faith & Hope Hospice and Palliative Care - Hospice Care, Palliative Care, Los Angeles.

    Faith & Hope Hospice and Palliative Care

    (98 reviews)

    My family didn't have much time to research hospices but we picked faith and hope based on the good…read morereviews. I couldn't be happier with the service we received. Everything happened so fast and faith and hope was so helpful and knowledgeable and compassionate through everything. They really care about the patient and the family. I would recommend Faith and Hope to anyone needing hospice services.

    Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

    Assisted Home Health & Hospice - Compassionate Caregivers

    Assisted Home Health & Hospice

    (50 reviews)

    I'ld like to see this group raise their rating (for various reasons) so I expressed, journaling…read moreabout them when Marta dropped everything to come out. Communication with the doctor and home health didn't happen because I didn't know or convey side effects to the following: Do not use newfangled digital machines on everything! They are not tried and true and nothing like old fashioned methods. I talked, conveying concern to family members these were not good..turned, souring making injuries and a health trip to the hospital after home health had to remedy streaks from wounds! Tell your doctor they've done studies. Just say that was a bad move. Let's not try that again causing streaks! Next, I provided, asking to cover one of the wounds with a sticky band aid on hand! Bad mistake for home health because it went beyond blistering and caused panic! After getting The Wound Pros they said do it one way and I forgot and no one fully understood the potential of the wounds again! But it happened! Lastly, and no one could have anticipated and individuals don't need to know the details of repeated hospital admissions and rehab -- even a gentle alternative was too much for the wounds but through home health they got this patient moving again.

    Over my years as a nursing facility administrator, I have worked with a variety of hospice…read morecompanies. During that time I have had quite of bit of good experience and partnership with Assisted Hospice. They communicate with us regularly which helps provide the best care to our shared patients. Their staff are friendly and knowledgeable amd very understanding about how life's final act impacts both the patient and their family. And, most importantly, their staff are compassionate and gentle when they provode care. Thank you, Assisted, for helping our residents "finish strong" as the curtain drops on amazing lives.

    Brookhaven AL, RCFE - assistedliving - Updated September 2026

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