Stay away! Food is awful. They seem to have money for parties for admin, but the food they give…read moretheir residents is sub par and most days inedible. Maybe If they used decent ingredients and invested in their patients, they would get better reviews. They have rude nurses and staff that don't care about the patients. They just want to play on their cell phone.

Staff is caring and warm. Understands my Dad's needs which is a big plus. Dad is very happy to be…read moreat Bellhaven.

Both of my parents did rehab at Island Nursing. I would not recommend this facility…read more When a facility is unable to have sufficient staffing levels, it is impossible to provide care in a timely manner. (On one weekend all the aides called out for the overnight shift, so an aide was pulled from another unit to help. With 40 beds in Mom's rehab area, it was tough.) Aides should not have to hunt for supplies when preparing to change a patient. Large sized briefs, barrier cream and garbage bags should not be in short supply in a nursing facility. 95% of the employees here are good souls. Their heart are in the right place, they care about their patients and attempt to do the impossible. The kitchen team is incredible. They offer so many options to patients, produce delicious food and are incredibly responsive to requests. As someone who stayed with their loved one - leaving only to shower and briefly nap - I have the following recommendation to caregivers. - Keep a careful eye on prescribed medications - Visit frequently - Check skin integrity frequently - Engage with the dietician and ensure personnel delivering/recovering food are aware of current meal plan protocols. Dietician does not reach out to patient/family to inform them how things are supposed to work. You will need to ask. - The PT program is not a rigid structured time setup. It is effectively first come first serve. Which may result in the therapist who is familiar case being unavailable when the patient is available. - lack of visibility into prescribed medication as well as report of medications actually dispensed, needs significant improvements. Key personnel administering medication have experienced significant unexplained turnover, which is somewhat in step with facilities personnel charges at all positions. When Mom was last released from a hospital, our family opted to bring her directly home instead of risking another experience like the one at Island Nursing.

I am reporting this place to the Dept of Health. My family member was here for a couple of weeks…read moreand I was so happy when they left. Calling for a nurse in this place is almost impossible. After many many attempts to get medicine on time it becomes an impossibility to find out why they don't respond. One nurse tried giving my family member the wrong medicine. Thank God they would ask about what they were being given. Their own nurse attended to wounds once every 3-4 days when their wound was to be taken care of 2x a day. This place is terrible and if you need rehab or nursing care, DO NOT GO HERE.

Not writing a review at this time. Some things to get sorted out first. Husband been at Affinity…read more4 years now. Things have not always been perfect but I am there all the time to make sure he is fine. The food is horrible. Had some things happen recently there so we are looking into it all

I live here, and I need to warn others: this place is not safe. Most days there are only one or two…read moresupervisors for the whole building, and staff don't respond when you need them. I've been left waiting for help for long stretches, and when they do come, they are rough and impatient, like I'm a burden. The building is dirty, the bathrooms often smell, and the environment feels depressing. I've seen residents yelled at and treated with no kindness. Once, I even witnessed someone being restrained for hours without anyone checking in, which was frightening. Supervisors don't take responsibility--they push their jobs onto others who shouldn't be doing them. When inspectors are around, they make everything look fine, but as soon as they leave, we're ignored again. I don't feel respected, safe, or cared for here. If you want your loved one treated with dignity, please find another facility.

The worst food ever. I was on a low sodium heart diet and all they gave me was ultra processed…read morefoods, canned foods loaded with sodium, and chemicals, artificial and genetically modified crap. The care was lacking in quality and quantity. I would ask for assistance for cleaning a wound i could not reach and all i got was " thats not my job" i was supposed to take 2 showers a week and had to beg for one. They couldnt even get my blood tests right to adjust my blood thinners. Terrible place .

This place is horrible. All of these great ratings are obviously submitted by staff. Their…read moreattitudes towards the patients suck! Your love ones left in their hands will never make it back home.

My stay at Good Samaritan Nursing Home was an emergency need fulfilled instantaneously directly…read morefrom the LI Community Hospital. I didn't know if I was going to be a long-term resident or not. Everyone treated me like a family member. I was given every consideration, seen regularly by nursing, the aides, the occupational/physical therapy team 6 days a week, the doctor, social work, and an administrative team working in the background to ensure that my care was going as planned. I highly recommend this facility for you or your loved one.

DO NOT GO HERE -…read more NEGLIGENT - Disgusting!! Filthy. No meds. No bath. No teeth brushing! dirty rooms. No care. Rude uncaring staff! I will never understand this!! never!!!! I asked for help from nurses, social workers, administrator and nursing director several times. Nobody cared. Run for the hills. Nobody will help your loved one. I asked for an ambulance. The staff declined! He was grey and not breathing good. I had to beg for an ambulance, which they declined. Then i called a doctor at the hospital to take my loved one back. Thank god he went back - as he was grey not breathing good, dehydrated, needed blood, fluids, antibiotics and a thoracentesis. This is true. I don't want one patient and family to go through this! have a nice holiday. I will

I had prior experience with another local rehab facility and never wanted to return to it. I…read moreselected Bayview Health Care the second time around and I don't regret it at all. I had excellent care by all staff. They are careing individuals from every RN, APRN, PT, OT and social services. Everyone worked together with me and my wife to give me the best possible outcome. They coordinated my discharge with Visiting Nurses of SECT. Those folks have also been very helpful and dedicated to making my road to full recovery easier and less confusing. If I ever need to return to a rehab facility, Bayview will be my first choice!

This letter serves as a formal notice of grievance and a scathing indictment of the substandard…read morecare, administrative incompetence, and deceptive insurance practices observed at Medford MultiCare. The conditions and treatment my mother was subjected to under your "subacute" care were not only negligent but, in my view, bordered on medical malpractice and predatory financial manipulation. I. Administrative Misrepresentation and Insurance Coercion Upon admission, I was pressured into transitioning my mother from her established UnitedHealthcare Dual Complete coverage to straight Medicare. I was assured this was a "procedural necessity" and that Chana from Thryve65 would seamlessly restore her original coverage. I now recognize this for what it is: a tactical maneuver to prioritize the facility's payment security over the patient's continuity of care. As of April 6, the promised restoration of her plan was denied, leaving us with an unauthorized AARP Medicare plan. This bait-and-switch regarding a vulnerable senior's insurance is legally and ethically reprehensible. II. Gross Negligence and Safety Violations Despite my mother being a documented high fall risk with dementia, the facility failed to provide the most basic safety equipment. Upon arrival, there were: * No bed alarms; * No guard rails; * No walker (denied under the guise of "waiting for assessment"). The suggestion that the facility's solution for a fall-risk patient was to "put a mattress on the floor" is a staggering admission of a lack of professional standards and a failure to provide a safe environment. III. Chemical Restraint and Medication Mismanagement Most disturbing was the unauthorized and aggressive sedation of my mother. In response to her "sundowning," the staff administered a cocktail of Ativan, a Haldol shot, and an additional 50 mg of Seroquel the following morning--the latter of which was not prescribed by her primary physician. I arrived to find my mother slumped over in a wheelchair, incapacitated by what can only be described as chemical restraint. Over-medicating a dementia patient to simplify staffing duties is a violation of patient rights and basic medical ethics. IV. Deplorable Sanitary Conditions and Staff Incompetence The facility is antiquated, filthy, and staffed by individuals who appear wholly untrained. I was forced to personally bathe my mother because the assigned aide was "new" and clearly inexperienced. My mother was left naked in a cold shower room with barely lukewarm water--an experience that was both humiliating and physically dangerous for a senior. Conclusion Medford MultiCare is a facility that masks its lack of care with administrative pressure and medical mismanagement. I wouldn't entrust the care of a dog to this institution, let alone a parent. Be advised that I am documenting these failures for a formal report to the New York State Department of Health and the Better Business Bureau. Your "care" is a joke; your staff is clueless; and your facility is a liability

This is a horrible place. My mother fell at least 15 times. Once, I found her lying on the floor…read morepassed out with her head on the bottom metal piece under her bed. I have photos . They lost her upper dentures and her remaining teeth rotted out of her mouth. She ended up getting a UTI and they weren't able to treat it well and she ended up dying. She was 75. After I begged for her to have a chest xray they told me it was a holiday weekend . they waited an additional two days before sending her to the hospital. I spoke directly to the Dr at Medford multicare and said i thought she had pneumonia. I don't think he cared because she died 2 days later. The Dr at the hospital told me of this were his mom he would let her go. She was very very sick. Completely septic by the time she got to the hospital. This place is pure negligence and the residents are constantly sitting in their own feces. They do try to make things fun and some of the staff seems like they cared. The PA Kristen was very good

The good: No bad smells, clean facilities, generally caring staff, saucy energetic RN, physician…read morereachable by cell phone, great PT, helpful LCSW, Medicare covers, good central location. The bad: truly short staffed for the type of care we needed (needed more 1:1 care for physical neurological needs), often fell out of bed/chair with no one to help, got dehydrated, got UTI, got Covid. Not a good place for neurological patients. Need to be able to speak for yourself. You might be lucky and have a roommate that can speak for you when you've fallen out of bed. Maybe you are lucky to have family to make a stink to get the care you need. If not, you are highly likely to languish. Sorry Hamlet. We had high hopes but it did not work out.

Most aides were horrible They take o close to an hour to…read moreAnswer the call button My medication to breathe was not on time most days If I requested a nurse I was told they were not on the floor and I to wait to do a breathing treatment. I would not recommend the hamlet to anyone and I pray that no one needs this facility. Please go somewhere else if you need help

I wrote a review 4 years ago when my mom became a patient. Unfortunately, 4 years later my mom…read morepassed away.Prior to her passing, the staff in the second floor were compassionate, loving and caring both to my mom and to my family There are no words to express what this meant to my famiLu. The staff became our family as we all spent alot of time there during mom's illness especially. The staff in nursing, housekeeping, nutrition and rehab were so gracious and loving to our mom and to us. It was difficult to adjust after mom's passing and Jen the social worker offered her suggestions regarding dealing with our grief. I would recommend Salem Hills to anyone looking for a warm, loving, caring safe environment for their loved one Thank you again to all the wonderful nurses Melissa, Lauren, Gabby, Christina, all the aides Daniella, Lourdes the wonderful staff in Rehab housekeeping especially Janet who was so wonderful to mom, the nutrition department, Jen, Christian. Thank you you all were such an integral part of our lives for ;4 years Stephanie Massi and the family of Mickey Rowan

Excellent staff all around and care giving - Facilities are clean and well kept - Recommended highlyread more

My grandma died here from COVID-19. Her doctor put that she died of natural causes, meanwhile she…read moretested positive. The staff at the time did everything they could to help her but not reporting her death from Coronavirus to make this place look better is disgusting. I am making sure the CDC gets a phone call. The doctor is lucky my mom didn't put up a fight because most normal people would get a lawyer involved. 2 stars are for the way this place was in the beginning. Very good to her but a few times she had mysterious bruises.

horrible people , liars hostile , i would never let any of my family stay here , they try to cut…read morecorners on everything as far as money and care is concerned , they are cheap and do not have anyone's best interests at heart , i wouldn't let a animal stay in this facility , extremely nasty staff , fake people