Most of the staff we've dealt with have been friendly, especially the social workers who actually take the time to inform us on things. Place is clean and dad is doing well. But there are definitely a couple of day nurses with major attitudes who make you feel unwelcome just for asking question. 3 star mainly coz of the day shift nursing staff's demeanor. read more

The facility is clean, and the rehab staff does a solid job with my husband. Overall care is good, but daytime nurses can be a bit hard to communicate with at times. Decent stay, but could improve on communication read more

Taking care of an aging parent is never easy, but the team here made the transition so much smoother for our family. The nurses are attentive, the facility is clean my dad actually enjoys the daily activities. Truly a wonderful place! read more

Medford Multicare Center gets the job done for physical rehab, but administrative updates were slow. Response times to call bells on busy evenings were a bit delayed, though the therapy team itself was quite patient and skilled. read more

It's a clean and pleasant facility overall. Physical therapy was definitely the highlight of our stay, though the floor nurses seemed really busy on afternoon shifts. The aides were always sweet whenever they dropped off meals. read more

Place is clean and the rehab workers and social workers have been super helpful and information so far. But honestly talk to the dayy nurses is like pulling teath. A couple of them are just plain cold and have a real attitude problem. Happy my mother is safe and taken care of but the day shift nurses definitely need a lesson in customer service. read more

My wife did her rehab here, and while the physical therapists were pretty good, the rest of the experience was hit or miss. The floor staff seems totally stretched thin, so call buttons take forever to get answered. Trying to get a straight answer from management about her discharge plan was a headache too. It's an okay place, but communication is definitely lacking. read more

Good cleanliness and helpful social work staff, but mixed experience overall. While my father is happy and well cared for, dealing with certain nurses on the day shift has been unpleasant. A couple of them come across as cold and dismissive. It's a decent care center, but customer service from the day nursing team falls short. read more

This letter serves as a formal notice of grievance and a scathing indictment of the substandard care, administrative incompetence, and deceptive insurance practices observed at Medford MultiCare. The conditions and treatment my mother was subjected to under your "subacute" care were not only negligent but, in my view, bordered on medical malpractice and predatory financial manipulation. I. Administrative Misrepresentation and Insurance Coercion Upon admission, I was pressured into transitioning my mother from her established UnitedHealthcare Dual Complete coverage to straight Medicare. I was assured this was a "procedural necessity" and that Chana from Thryve65 would seamlessly restore her original coverage. I now recognize this for what it is: a tactical maneuver to prioritize the facility's payment security over the patient's continuity of care. As of April 6, the promised restoration of her plan was denied, leaving us with an unauthorized AARP Medicare plan. This bait-and-switch regarding a vulnerable senior's insurance is legally and ethically reprehensible. II. Gross Negligence and Safety Violations Despite my mother being a documented high fall risk with dementia, the facility failed to provide the most basic safety equipment. Upon arrival, there were: * No bed alarms; * No guard rails; * No walker (denied under the guise of "waiting for assessment"). The suggestion that the facility's solution for a fall-risk patient was to "put a mattress on the floor" is a staggering admission of a lack of professional standards and a failure to provide a safe environment. III. Chemical Restraint and Medication Mismanagement Most disturbing was the unauthorized and aggressive sedation of my mother. In response to her "sundowning," the staff administered a cocktail of Ativan, a Haldol shot, and an additional 50 mg of Seroquel the following morning--the latter of which was not prescribed by her primary physician. I arrived to find my mother slumped over in a wheelchair, incapacitated by what can only be described as chemical restraint. Over-medicating a dementia patient to simplify staffing duties is a violation of patient rights and basic medical ethics. IV. Deplorable Sanitary Conditions and Staff Incompetence The facility is antiquated, filthy, and staffed by individuals who appear wholly untrained. I was forced to personally bathe my mother because the assigned aide was "new" and clearly inexperienced. My mother was left naked in a cold shower room with barely lukewarm water--an experience that was both humiliating and physically dangerous for a senior. Conclusion Medford MultiCare is a facility that masks its lack of care with administrative pressure and medical mismanagement. I wouldn't entrust the care of a dog to this institution, let alone a parent. Be advised that I am documenting these failures for a formal report to the New York State Department of Health and the Better Business Bureau. Your "care" is a joke; your staff is clueless; and your facility is a liability read more

See all

I've been at the Medford MultiCare Center for about 3 weeks now the physical therapy staff is outstanding the nursing staff lacks highly and so it's brought to the shower to take a shower I had to use the bathroom cuz I only dialysis I take a long time to use the bathroom which was not good enough for this Aid she kept coming in every 3 minutes and asking me if I was done I told her I will call you when I am done I asked to speak to a supervisor he was no better he was pushing me to get in the shower cuz I have other patients if you don't have the patience for this then you will not have the patience for me I told him if they don't have enough staff maybe you should speak to your boss and hire some more people were capable it's obvious to say it is not capable of doing this there were more concern with time that I'm going to take to take a shower then of my care I told them I can come back at any time that they would like if they have time for me to take a shower that would be more convenient for them he did not like that answer I was a foreman in a large construction company for 35 years I know how to treat and talk to people these people obviously do not how to run people or management they don't care they only care about how quick they get this done get in and out and avoid doing their job I wouldn't recommend this place to anybody I can't wait to get out of here seems like it's all about the money I give this place zero Stars I wouldn't recommend this place to a dying rat Star rating 0 ​ read more

This is a horrible place. My mother fell at least 15 times. Once, I found her lying on the floor passed out with her head on the bottom metal piece under her bed. I have photos . They lost her upper dentures and her remaining teeth rotted out of her mouth. She ended up getting a UTI and they weren't able to treat it well and she ended up dying. She was 75. After I begged for her to have a chest xray they told me it was a holiday weekend . they waited an additional two days before sending her to the hospital. I spoke directly to the Dr at Medford multicare and said i thought she had pneumonia. I don't think he cared because she died 2 days later. The Dr at the hospital told me of this were his mom he would let her go. She was very very sick. Completely septic by the time she got to the hospital. This place is pure negligence and the residents are constantly sitting in their own feces. They do try to make things fun and some of the staff seems like they cared. The PA Kristen was very good read more

My father went in there after his fourth hip surgery very active eighty two year old!. Lives in a three thousand square foot house And maintains it beautifully! They had him laying in a bed for a week! He complained of back pain, his hip incision Got infected due to neglect!! He went downhill like i've never seen anything in my life!! After a week he was laying there almost incapacitated in a diaper naked!! I never , ever imagine this in my entire life! Three days later he was found dead!! I am heartbroken And cannot get over the absolute neglect of the idiots that work there!! Lazy disgusting rude staff!! DONT EVER EVER SEND YOUR LOVED ONE HERE!!! I was forced to rate this place but I give it negative a hundred!!!! read more

People are constantly getting sick and dying here because there is not adequate heat or hot water. People get a shower twice a week and that is not enough to clean the amount of germs here. They treat grown alert adults like babies. The administration is all about money. The food is absolutely terrible here. Much of the staff emotionally and physically abuse the residents. The staff is fedup because they get a 10 cent raise every five years. One person in particular named Laurie is emotionally abuse, and I said I am going to sue this place for slander . If the administration, could would throw everyone on the street and take their money. I had my belongings stolen and toiletries gone. If a resident has no family, then they are in trouble because they have no one to advocate for them. Read the recent department of health report and you will see that this place is terrible. read more

I was loath to give it one star but couldn't give it none. Regarding and regretting Medford Multicare Center for Living I was trapped there for almost three months this Spring. Their M.O. seems to be to keep you there as long as they can so they can keep every bed filled as long as possible. My health was deteriorating while I was there due to {among other reasons} sleep deprivation. I have insomnia with a broken sleep pattern. So I normally sleep from 10 pm to around 2 am then again from 6 or 7 am for several hours. I was given a roommate who blasted his TV at full volume from 7am to 11pm whether he was in the room or not. So I was able to get less than four hours of sleep a night the entire time. Try try to get you to take a little round red pill every day that makes your stool so loose that you soil your underpants. Maybe to make you think that you are sicker than you are? Due to Covid-19 it was almost impossible to see or speak with a doctor. It went so far that I had to have an attorney set up a Care Plan Meeting to help me escape. read more