in the fall of 2023, I had a turbo go out on my 2010 Ford Flex on a trip somewhere between Sioux…read moreFalls and Brookings. When I arrived home engine oil was blown all over the engine compartment and the engine had 1.5qts out of 6 left. OIl was filled & car was driven to GP Auto. Jamie (rep at front desk) was told what happened, notified of concern of internal engine damage, asked to diagose & determine if there was internal engine damage. GP Auto diagnosed the front turbo was out and after listening to engine believed there was no internal engine damage. They qouted $2000 to replace the turbo. Due to the car not needing to be utilized it was decided to let the car sit over the winter. In late spring of 2024 I spoke with Jamie & made him aware I wanted to pursue fixing my car but remineded him of possible internal engine damage & to investigate before replacing the turbo because if engine was damaged I do not want to stick $2000 into it . They said it would be a bit & I said that would be fine. A month went by & I inquired where they were at with it & I was informed it would be another couple weeks & again reminded them of the possible internal engine damage. The shop was contacted approximately one month later & again told it would be several weeks. Approximately three weeks later they still had not contacted me, so the shop was contacted again & they said it would be several weeks. And at that time Jamie made the comment "it sat all winter what's the rush". Another shop was contacted at that time & they said they could get it in approximately a week. Jamie was called back & was informed I was taking it elsewhere, he then said he could get it in within the week. Jamie was again reminded of the possible internal engine damage concerns & asked to investigate. The car was repaired. After driving it home from GP (approx 3 miles) my boyfriend drained 1 qt of oil & replaced with Lucas oil stabilizer. The car was driven in town for a week consisting of trips of 4 miles or less. At approx. 40 miles into the first trip on the highway the engine starting knocking, the vehicle was hauled back to GP auto for them to investigate. Based on the mileage on the shop ticket & current odometer there was aprox 150 miles on the vehicle since taken into the shop. GP Auto determined the bearings were damaged due to running low on oil so the engine was shot. Jamie was told we were not happy that the turbo was installed on an engine that was shot Jamie was asked why that was not found when they investigated the engine for damage and how they determined the engine was not damaged to move forward with the repair. His response was "we started it and we listened to it how else was I supposed to tell". The quart that was drained was in a container in my boyfriends pickup out in front of GP Auto. My boyfriend asked Jamie to come out & look. Metallic could be seen in the oil. Jamie was asked if the mechanic drained the oil & inspected for metal flakes before repairing the turbo. His response was sounds like you are a mechanic why didnt you fix it. He proceeded to walk back into the building and told us to never come back. We didnt even get the point of discussing what we expected. As requested I will never go back & want to warn others of my experience and how this business deals with customer compliants. Note we were repeat customers of this business in the past

I've had this shop fix many of my vehicles and they always get it done right and in a timely…read moremanner! Very friendly as well and are easy to work with! Would recommend to everyone!

Tim at Hometown has been wonderful for us to call for auto service while our daughter has been in…read moreBrookings. We live 500+ miles away and we know Tim will always be dependable and honest to help her out. He's been a lifesaver a few times for us these past few years. Always a great price with great, quick service. Do not hesitate for a moment to give Tim a call at Hometown - he'll treat you right.

Excellent customer service. Quick and reliable repair on my tire. Will be a repeat customer.read more

I bought a used truck and owned it for just one year(put less than 10k miles on it), and the…read moreexperience has been overwhelmingly disappointing. It has broken down on the side of the road three different times and had to be towed back to the dealership. In total, it's been in their shop four times, including one visit that lasted an entire month. I've already spent thousands of dollars trying to keep this truck on the road. The last time I brought it in, the issue was misdiagnosed, and I was nearly charged thousands more for a repair it didn't even need. As of now, the truck still has issues and is looking at a 5th trip to the shop. I expected far better reliability, honesty, and follow-through. I hope this helps others make an informed decision. I was never offered a buy back, trade offer, loaner car, or a goodwill repair.

Specific to Einspahr Ford, a special shout out to the amazing service from Jake Satterlee. Not just…read morea stand up salesman, but a wonderful person to talk to in general. We ordered a Ranger Raptor at a good price - no markups and no mandatory dealer addition games - and had to change things around at the last minute due to some Ford QC Holds. These folks were great to work with and made things much easier than they could have ended up being.

These guys got me right in and got two shocks put on my truck within 20 minutes and really…read morereasonable prices.

They are fast, efficient and affordable. Both times I've been in--I dropped in--and was out within…read more40 to 45 minutes. Once for a tail light out. And once for a bad sensor. No up selling and straightforward explanation of work! I will continue to come back.

After they worked on my carburetor had to take to another shop to fix what they were supposed to…read morefix worst repair shop in town stay away

Brookings ASC quoted me three times the amount for the same repair compared to another shop I…read moretrust. My vehicle also had a disconnected exhaust clamp when picked up, which was not an issue when it arrived. They didn't even mention this issue over the phone. Called to address these issues and they had an excuse for everything. Will not be going back.

So we are driving down the interstate, just a dozen or so miles from home, when we hit some metal…read moreconstruction debris and lost both front tires. Not a good situation to be in. A quick call to Dakota Service and a big flat-bed truck was on it's way to us. A man, who looked suspiciously like Santa Clause, hauled our SUV to the shop for new tires and an alignment. He also hauled my husband who stayed with the SUV. The entire experience was positive with one exception, the price, which seemed a bit steep even though I don't really have a comparison to verify if that is true or not. But in that situation we could have cared less, we just wanted our vehicle and my husband to be rescued after arranging a ride for the rest of us back to town. And Dakota Service was there on the double to do just that.

My son was stranded on the side of the freeway, we found these people in South Dakota because we…read moreheard they were legit. Well they got the car wouldnt look at it for two days.. finally looked at it and said oh we don't know what's wrong with the car that will be $200 + and we only take checks and cash.. So you take 72 hours to not know what's wrong and you charge us over $200 plus.. you don't take credit cards in 2021. This place should have a sign saying we don't know how to fix Toyota's don't bother.. They knew when they got it they didn't know.. I wish I could give this place a -0. Be ware! They are charging people for no service

This place had good reviews. I'm 4 hours away and my daughters Alternator started going out. She's…read morea freshman in college at SDSU as a nonresident and I was looking for a place I could trust. This alternator is a $180 part here in Omaha. I figured $150/hr for an hour of shop time to put the new one in. The owner calls me and we discussed pricing. He looked it up and told me $380 for the part. I said no. He kept looking and said he could get me one for $280. I thought a $100 markup was extreme on parts but I agreed as it was 4 hours away. He does the work and gives me a bill for $525. I called him about the bill and he charged me $340 for the alternator, not the $280 agree upon and when I questioned it he said "It will cost you more than $100 to come up here and deal with it but you can do that if you want to." This guy just basically held me hostage do to my location and lied to me about the cost. The son Ron Jr. is the most unprofessional person I have ever dealt with. DO NOT GO HERE!!! This shop is a thief! I rarely post bad reviews but this guy is a crook. BEWARE!

Get my truck serviced her always good prompt service and coffee is on will go back when my free oil…read morechange is up on new truck

Easily the worst Auto Care center in Brookings and maybe the whole state. All the front desk people…read moreare incompetent and offer no help. Brought my girlfriends car in for routine oil change and tire rotation. A few days after we picked it up we noticed the TPMS light was on and her car felt bumpy when driving above 25. Keep in mind this is a brand new 2022 car. We brought it back it for them to check (I lost my tire pressure reader and her car doesn't tell you which tire it is so I wanted them to check all 4 tires but apparently that's unheard of, took another worker for him to understand. the dude literally said "my car tells me which tire it is" as if that is supposed to solve that her car doesn't have that feature) and they claimed everything was fine with the tires so they reset the light. The light turned back on again so we brought it in once again because she was going on a small trip that same afternoon. Same situation, they said everything was fine. Halfway on her drive, her tire blew out so I had to drive 45 minutes to put on the donut. And this isn't just like a regular flat tire, they messed something up bad. Just look at this thing. Never go here!! customer service is horrible, and the repair shop is just as bad.

I don't know about you, but I rely on my vehicle. It takes me and my family everywhere we need to…read morebe. I can't afford to have it out of service for long and I certainly can't afford to have it out of service multiple times while a quality service shop repairs the damage made from the mistakes of a low-quality service shop. And that is exactly why I won't be taking any of my vehicle to Walmart for service work again. What little I saved on tired in no way way made up for the multiple repairs and issues those apparently old-stock low-bid tires caused. I am all for saving money, but you aren't saving a penny when you are sitting on the Interstate with a blown out tire. Look elsewhere for your service needs, you will be far better off in the long run.