Purchased multiple cars from this location and always get my vehicles serviced here. Always excellent service and the place has a hometown feel to it. We are currently leasing one of our vehicles from here. One month into this lease our hands free lift gate was too sensitive and always opening when just walking behind the vehicle. Their service area took it in and ripped off the whole back end to replace this sensor. We were never charged a dime and payment was never an issue. I've never had a reason to shop anywhere else. read more

I bought a used truck and owned it for just one year(put less than 10k miles on it), and the experience has been overwhelmingly disappointing. It has broken down on the side of the road three different times and had to be towed back to the dealership. In total, it's been in their shop four times, including one visit that lasted an entire month. I've already spent thousands of dollars trying to keep this truck on the road. The last time I brought it in, the issue was misdiagnosed, and I was nearly charged thousands more for a repair it didn't even need. As of now, the truck still has issues and is looking at a 5th trip to the shop. I expected far better reliability, honesty, and follow-through. I hope this helps others make an informed decision. I was never offered a buy back, trade offer, loaner car, or a goodwill repair. read more

Specific to Einspahr Ford, a special shout out to the amazing service from Jake Satterlee. Not just a stand up salesman, but a wonderful person to talk to in general. We ordered a Ranger Raptor at a good price - no markups and no mandatory dealer addition games - and had to change things around at the last minute due to some Ford QC Holds. These folks were great to work with and made things much easier than they could have ended up being. read more

Pros: They offer pickup and drop-off service. The factory reset of my car's computer finally fixed an issue with my iPhone syncing that the customer-available resets never did. Cons: It takes a long time to get an appointment. It takes a long time to get a repeat appointment for an issue they didn't fix the first time. They don't prioritize service failures and repeat service for the same issue -- you're waiting for two weeks just like everyone else. Based on my N=1, they show little attention to detail about the issues requested or needed (thus requiring repeat visits). The communication from the Ford service department was unclear and confusing. If they ever fix this remaining issue, I'm done bringing my car here for service. read more

These people falsely advertise prices on cars and refuses to honor it. I inquired about a Shelby gt350 that was on their website for $58,761 and when I go and place a deposit on it, they magically jack up the price and claim "it was a mistake". Hands down, this dealer is full of thieves, scammers and losers read more

Hard to deal with. Went inside asking about the Jeep Cherokee and the salesman tried to push the Grand Cherokee. We had been there before when no one would come out to the lot. Service department has a good reputation. read more

The Guys and Gals at Einspahr have been amazing to work with us!! The best in the Business!! If you need a new salesman in the car industry Mclane or Jim are your guys!! The service center is fantastic, they have taken such good care of us!! Thank You!! Only place we will buy cars!! read more

I'm not sure why there are only negative reviews available. I had nothing but a good experience at this dealership. Jake helped me work through my specific and difficult situation and helped me get myself into a new truck at the best deal possible! They gave me updates each step of the way and made sure that I was informed with what was going on in the background. At the end of the day I am a happy customer. read more

Tried to charge get me to replace my ABS control module for $1100. Come to find out the harness that is attached was slightly loose. After re-connecting the harness myself the error codes I received were gone. They clearly didn't actually look at the ABS module and just looked at the error codes the computer spat out and assumed the module was bad. On top of this I had a recall on my airbag that they said they would have the airbag in by the time the initial appointment was, of course that didn't actually happen. Maybe not exactly there fault but still super inconvenient. Go elsewhere. read more

Currently sitting in the waiting room. Arrived for our oil change appointment on time at 1:30 PM. It is now past three. Asked the attendant how much longer the oil change would take an hour in and all she could tell us was that it was still in the air... We will never come back here. An oil change does not take longer than 20 min tops. No one has come to apologize for the delay and there is zero mention or indication of them being busier than normal. I would not come here and will not recommend this place to anyone else. What is the point of making an appointment if you have to wait nearly 2 hours. read more

Don't go here! Worst ever. Made an appointment and they didn't look at it or do anything and still want to charge me. No call letting me know they haven't looked at it after 5 hours after appointment. Horrible place read more

I have had no problems there, Haven't had to wait hardly no time at all. I've been very pleased myself.

Service department is amazing. They do a great job keeping you informed. Parts department on the other hand is much to be desired. They order wrong parts all the time, and they never call you back to tell you when parts arrive. read more

Just bought a 2015 Ford Explorer and they couldn't have been more helpful! Duran Graves was great. Stacy had paperwork ready to go so all we had to do was go in & sign paperwork. read more

We leased a 2018 Ford Explorer and couldn't be happier with our experience! Our Salesman was Peyton and he went above and beyond to help us. Chris was amazing with our trade in, and Chad took the time to explain all the paperwork thoroughly! Everyone we worked with was extremely nice and made our whole experience awesome!!! We look forward to working with them all again in the near future! read more