Brooks Brothers in Canal Place is one of my favorite places to shop for luxury, classic pieces. Their suit options for women are exceptional -- perfect cuts, timeless styles, and great, high quality. I especially love their seersucker selections in the summer. The sales reps here are always so friendly, professional, and accommodating. They consistently personalize my shopping experience and make every visit feel special. They really go the extra mile. Truly a go-to spot when you need the perfect suit or polished attire! read more

Thank you to Kianna and the tailor for helping me in a pinch to get my suit fixed! Excellent and timely service.

This was one of the best retail experiences I've had in a long time. Ben helped us find what we were looking for and had a lot of great advice. It's a shame I don't live here because would certainly come back. read more

Traveled to New Orleans for a wedding over memorial day weekend and the airline lost my luggage. I arrived at my hotel With three hours to get ready, wearing 2 day old jeans, T shirt and tennis shoes. Walked to BB from my hotel and was greeted by Benjamin Clement with a friendly "how can we help you?" I explained my situation and he reassured me. He fit me with an off the rack sport coat and found me a pair of trousers that he assured me would be tailored while I waited. New shirt, belt, socks and underwear, but no shoes in my size so he sent me 2 doors down for those. By the time I bought them and returned, my trousers were done. Took my new duds back to the hotel and changed just in time for pictures. BB and Benjamin saved the day!!!! read more

Today was my first ever time in a Brooks Brothers. It definitely won't be the last. I didn't catch the saleswoman's name sadly but she was so sweet and patient. I stopped in to make an exchange with my sister in law but I will definitely be back with my husband to shop. She made the exchange process so streamlined and simple. They didn't have in stock the size we needed so she ordered it and had it shipped home for us, just like that. Really quick and totally impressive. They have a wide selection of mens wear. Classy, sophisticated and sporty looks for all sized men. I loved the ginger jar decor on the walls. It reminded me of my living room, as I collect them. It was very clean and not cluttered at all. Sanitation measures were definitely in place and all the employees I seen wore masks. You all made a customer out of me. (: read more

We stopped by around 3 pm on a Friday to purchase a formal dress shirt for a masquerade ball happening the next day. It was our first time visiting a Brooks Brothers. We first checked Riverwalk and other stores in Canal Place and could not find what we were looking for. Upon arrival in Brooks Brothers, Ben greeted us, measured my fiancé, and assisted us in finding an appropriate shirt. Although the sleeve length was a little short, it was good enough (it was the longest sleeve they offered). Ben was incredibly helpful and friendly throughout the entire process. He quickly found what we were looking for and pointed us in the right direction to find the other items we needed for the ball. After purchasing the dress shirt ($135, $148.10 after tax), Ben offered to steam the shirt to remove the wrinkles, while we shopped at a nearby kiosk. It was ready when we returned and looked great at the ball. After this great experience, we would return to Brooks Brothers in the future and would recommend this store to others! read more

Talk about service! I was made aware of a dinner reservation at Commanders Palace for 7:15pm but did not pack a button dress shirt for their dress code requirement. To top it all off, I was with family touring the sugar cane plantations so I would not make it back on time to purchase any dress attire! Phil of Brooks Brothers was there to help! He was such a gentleman and so courteous. He found me my size and was able to deliver them to my hotel as well as a matching shirt for my son! Phil also ironed my shirt so I looked like a million bucks! Talk about saving my life! Thank you Phil and Brooks Brother for such impeccable service! I shall return again and will never forget what you have done for a needy tourist like me! Thank you so much!!! read more

See all

Came in today completely out of sorts as I had a research project for school due that day. Wandered around the store for a few minutes worried about how to approach anyone when someone came up to me! Melissa was an amazing fountain of knowledge, someone who clearly loves her job and feels great loyalty to her brand. She sat with me for almost an hour discussing Brooks Brothers history, the local store's customer demographics, and the basic outline of the stores apparel. I was buying nothing, it was clear that BB was way out of my price range, yet she make me feel welcome. I definitely plan to come back to THIS Brooks Brothers in the next few months, once I have saved up a bit. Thank you so much Melissa! read more

I have shopped here for many, many years but will no longer. Apparently I didn't see their January bill and failed to pay a modest charge. Today I got a bill the reflected a late fee equal to the modest charge. Usury. And desperation. Thank God for Perlis. read more

This is one of the best Brooks Brothers stores in the U.S.A. and they have some unique New Orleans items. If you find yourself needing a tie in Carnival colors then this store can provide you with a nice selection. I've always found the staff here to be extremely helpful (sometimes to the point of overkill). I generally prefer to get most of my Brooks Brothers clothing at a significantly reduced price at their outlet stores (hooray we finally got an outlet in Gonzales) but some unique NOLA items are only available at this store. I've always found the quality and fit of most Brooks Brothers items to be among the best quality. If they would have outfitted both Southern and Northern officers during the War of Northern Aggression then I would give them Five Stars but I have to hold a slight grudge (and star) against them for only outfitting dirty Yankees. read more

Was on a vacation at Belize only to have a wedding on the back end of our trip in New Orleans. Since I travel light and had only beach attire. I decided to buy my clothes at Brook Bros. I was met with a salesperson named James. This guy was so helpful and help me pick a nice outfit that didn't break the bank. I went shopping the rest of the day for other things and came back to pick up clothes fully pressed and protected. Thank so much James!!! read more

Brooks Brothers provides great quality clothing at price I can't pretend to afford but I thought with a 50% off sale they were having I could maybe get some solid standard items. Unfortunately the staff judged me as unworthy of their time and managed to offend me within mere moments of walking in the door. Too bad too. I actually really needed some good work clothes. I know it wouldn't be much to them but I would have dropped some rather serious money. That said I would totally go back just for the amazing ties. read more

I have been a customer for years. But I am greatly disappointed. I went today to the San Francisco store to buy a bow tie. I asked and was told that they were upstairs. When I arrived at the third floor I saw a few but everything looked wrinkled and used. There was not a single human being besides me on the floor. I then went downstairs to see if I could get some help, but the sight of cardboard boxes sent a message of low class and I left. Bought the tie at Nordstrom. I do not how they can maintain their brand with sloppy appearance and no customer support. read more

So much as been said about Brooks Brothers online that I hardly need to add more other than to say that this is the classic American clothier. Its been around since the early 19th century and has dressed everyone from US Presidents to the Union Army during the Civil War. They invented the off-the-rack men's suit and the button down collar dress shirt. They are the standard in men's business dress and should be one of your first stops when looking to dress professionally. The New Orleans location was recently renovated and is much more spacious and has a lot better selection than the old one did. The service here is also top notch. I've had multiple wonderful experiences working with Ben. He's very knowledgeable and helpful. The clothes here are a bit more expensive than at stores like J Crew and Banana Republic, but the quality is vastly better and will last a lot longer (I've owned items from all of these stores). read more

Nicely laid out Brooks store located near our Hotel. I was in with my wife this past weekend and we were helped by a tall blonde lady (I forgot her name) who worked with me to find my size in dress shirts.. She was very nice to tell us about special discounts on items I otherwise wouldn't have known about.. I wish the Brooks in Houston were this neat and accommodating, this was the best service I had ever received at a Brooks store.. read more

Ruth R. made it all happen. She works on the third floor and was a joy to work with. Pleasant, knowledgeable, hard working, calm, - she is the main reason I walked out with two trousers, three dress shirts and a custom suit. read more

The staff here are amazingly friendly, knowledgeable, and helpful. I went in to buy a last minute replacement Tails shirt, and the lovely young lady helping me had several sizes readied for me to try on. The shirt was of an impeccably high quality as well. I wouldn't hesitate to suggest them to anyone who has the means to shop there. read more

I love the clothes, but unfortunately the service is very discriminatory. If you don't look like a certain type of person, you will most likely be ignored while other customers get the attention that all shoppers deserve. I had to demand service and eventually decided that it'd prefer to spend my money in a place where I'm respected as a paying customer. read more

Benjamin was FANTASTIC to work with. My fiancé was looking to buy a suite for our wedding and he was soo helpful. He was very professional and well mannered. Me and my fiancé are not fancy people and he made us feel so comfortable and welcomed there. I can't say enough how great he made our experience at Brooks Brothers. I would definitely recommend shopping at Brooks Brother's because their customer service is awesome! If you go ask for Benjamin! read more

A very special shout out to the women's floor. I had a very important MBA interview on Friday morming. I called the store Tuesday morning and had everything taken care of by Jill S. She went out of her way to make sure I had everything I needed for my interview. She even did it all over a virtual styling session (Facetime). She is a great communicator, very warm and personable. Followed thru responsibility with poise. She made sure I received everything the very next day and it all fit exactly like she said it would. She truly is one of a kind. read more

First-rate service and high-quality merchandise. My family and I have been going there since the Fall of 1989 and they are consistently helpful over the years. They have tracked down clothing and had it mailed to us. The alterations are always perfect the first time. read more

My fiance (now husband) and I walked into Brooks Brothers after a frustrating day of suit shopping for our wedding day. We are not very fashion forward, but we both wanted to look our best. We had already been written off at several other places around the CBD (people looked at us like we were too poor to even be in their store) and decided to give one more shop a try. Harrison gave us an excellent experience while shopping! After trying on several pairs of pants and picking out shirts and ties, my husband decided on a sportcoat/slacks combo over a traditional suit and looked very handsome on our special day. read more

Forgot to pack a pair of slacks and blue dress shirt for my business trip. Store right across from hotel. Staff is very pleasant, and helpful. Jamell and Jeffery were friendly and gave great suggestions for things to do in NOLA. Great Memorial Day sales. Thank you. read more

I was ready to spend , not many places to buy a nice suite in upstate new york. Then over heard them talking about me and making bets about what I wouldn't buy. Guess I was not dressed up to there standards while I was on vacation read more