Avoid this shop at all costs. I came to NY Minute when I was very sick after several flight delays…read morefrom Colorado back home to NY. I just needed some medications so I could drive home safely. Dwight, the owner, was ringing people out and when I reached down for my bag it was missing. My heart sank and I realized someone must have grabbed it while I was trying to pick out my items. I ask Dwight for help but all he kept saying was "you have to pay!" Yes Dwight, I know how money works. I was simply asking for help finding my bag which had my phone, wallet, and keys in it so I COULD pay him. He continued to accost me when I was simply asking for help, and if he saw anyone take my bag. He was completely unconcerned, I was very sick and started to panic, begging the man for help to be pointed in the right direction. He starts accusing me of stealing, and tells all the other customers the same. I ask again, can you please just help me find lost and found? Or maybe even point me in the direction of Port Authority, since that could be a major security risk. At this point I can't even leave the terminal without my wallet, my keys to drive, or my phone to order an uber, and I can't find anyone to help me. All the desks were empty and Dwight was quite literally the last person who I could turn to on a busy Monday morning. Instead of helping he berated me to his own customers, called port authority on me, and told them to arrest me. I literally just wanted some help finding a bag with all my essentials, when I asked for lost and found he said "so you can steal from them too not just me?". At this point I start crying and begging for help while he yells at me so loud the whole terminal could hear. I go over to the next shop over that is women owned, hoping they would have more compassion. Instead she was apparently friends with Dwight and she kept asking in a condescending tone "are you ok" while accosting me that I had to pay. Again, I know how money works and was simply asking for their help on where to go to report my bag missing. Her and Dwight eventually ganged up on fme to the point I left the airport in tears, no bag, no phone, no keys. On my way a flight attendant saw how distressed I was, that my voice was raw from the altitude change, and that I clearly just needed a little help. I shudder to think what these two shop owners would do to someone with a disability or a child who was lost. I am so disgusted I am never using terminal 5 again, and I highly encourage anyone else considering giving money to these 2 shops not to bother. I ended up going to urgent care after the attendant helped me, and they said the brain fog and difficulty talking was from the altitude changes and could have gotten more severe if I had not gotten medical attention. Had Dwight just been empathetic about more than the $6 I wanted desperately to pay him I could have gotten treatment earlier. The nurses were floored when I told them I knew I had a problem when my voice was cracking but Dwight just wanted me arrested for daring to ask him for help. I reported to JetBlue and JFK but I am now a LaGurdia and United Customer. I will not be paying money for Dwight to verbally harass vulnerable customers without an ounce of patience or compassion. If you look around, I am not the only one with this experience. Do yourself a favor and skip Dwight all togethd

Selection was better than other stores. However, the…read moreassociates are overbearing and ridiculous. They follow you around afraid you are going to touch something or heaven forbid you check a shirt size. They are terrified you might unfold something and they have to redo it. If you have something in your hand and decide to put it back they continue following you asking to put it back instead. Look, I'm putting it back where I got it, I'm not putting your precious tiny snow globe in the basket of potato chips. I don't know if they are afraid of theft or if they are that worried that they may have work to do re-folding something. If I do unfold anything, I personally fold it back to the way it was because I understand. I know others do t always do that, but that is also retail. People need to look at sizes. Being followed around in a 15x15 ft store is very off putting. I almost chose not to buy anything. The only reason I did was because they were the only store as a last resort that found what I had been looking for all weekend. I was made to feel as I was doing something wrong the entire time and it was not welcoming or inviting.

Hugo Boss is a rather cool and unique brand to have inside an airport, with this being in Terminal…read more4 of JFK, of course, this isn't the best or largest of stores in the Hugo Boss chain, especially compared to the many large stores they have in New York City alone, but it is a pretty cool store to have in an airport and is one of my favourite stores for shopping within a pretty dire Terminal. While it is a "Boss Travel Store", it doesn't really sell travel essentials as such, perhaps just a reduced range of designer clothing from the Hugo Boss brand. The staff didn't seem as good as other stores, but again they certainly beat the Westfield World Trade Centre branch who treated me with hatred and racism, honestly, service is also pretty sucky in and around JFK and considering that Hugo Boss did OK here. 3*