I couldn't be happier with Wirt's Jeweler's quick and budget-friendly watch battery replacement…read moreservice! They were so fast, I only had time for a quick glance around, but they have lovely jewelry on display. Also, nothing about me is fancy, but--unlike some other jewelry stores I've visited--both people I interacted with were helpful and seemed genuinely friendly. Great experience all around. Thank you!

This family owned business is truly a gem. Everyone is super friendly and helpful and just kind in…read moregeneral. I opted for an unplanned piece because of it. I'll visit again next time I'm in town.

We were completely ignored, only two employees in the store, yes they were helping two another…read morecostumers. One would at least expect to be egnoleged. Not so much as a, we'll be with you when someone is free, no eye contact, nothing ignored. We won't be back.

BE WARNED! Review written by my Husband:…read more My wife took a brand new ring (still in the box) that I purchased for her into this Kay's to be resized. They told her it would be approximately 2 weeks. 1 week later, they called to tell her that her ring was lost. "We don't know what happened. Possibly a UPS driver stole it. We just don't know but we are sorry." My wife told the Kay Manager, Lauren (I think), that we just wanted to be reimbursed for the value stated on my receipt. The Manager continually said "We cannot reimburse you but we will replace it with a "similar or less" type of ring. That is what it states on the receipt that we gave her when she dropped it off." Long story short, after several weeks of texting my wife pics of engagement rings off their Clearance page "Do you like this one or that one?" When my wife told the the Manager that none of those rings were anywhere close to the size, clarity and color of the ring she had dropped off, she again stated that she was sorry, but that the receipt she gave her when she dropped off the ring stated clearly, that if it was lost or stolen, that they would replace it with something similar or less. She just finally accepted an small engagement ring (that she doesn't need) to get the stress & frustration over with. The ring that my wife dropped off at Kay Jewelers had a certification card from Gemological Institute of America stating her ring had approximately 91 diamonds. The ring they replaced it with had NO certification card & only had approximately 40 small diamonds. When we went to pick up the engagement ring, they made her sign a paper stating that she would not (basically) talk bad about them or post anything on social media that may harm their reputation. I can and I'm pissed at how they handled losing her brand new ring. WHAT A SCAM!!!

I've never had an issue with store; always prompt and reasonably priced - even pro bono. This place…read moreisn't fancy and appears to be a bit shabby, but they know their stuff.

I took my bracelet of stone to this place March 22, 2022. Every time I had gone by there, it was…read morenot fixed. They would say they where very busy. I should have picked it up the last time I had gone there. I called on the 24th of December 2024 to tell them I am picking up my bracelet. They had it long enough. I went on December 26th and he could not find it. The bracelet was scattered all over the place, he could not find all of my bracelet. He meaning the son. Its like they didn't care. He thought I would not have kept the reciept. I was very disappointed and upset because they treated it like nothing. I will never take anything to them again. I give them a poor rating of1. If I could give them a zero I would. All I needed was a clasp on it. Now it's all to pieces. Its like he dileberly did it thinking I had lost my receipt, All most three year. I am upset with myself also. I should have gotten it. I put my trust in them. It pays not to trust anyone anymore. I left the store so he could find all of the pieces. I am going back tomorrow to get all of the pieces of my bracelet.

Absolutely the best prices in buying gold and silver and does amazing custom work. Best service and…read morefriendly atmosphere, one stop shop for all someone's needs.

I went 5/10/26 to get a ring tested on what karat it was and they had seem professional at first…read morewhich then was quickly turned down by what I found out today. On that day they had used bold cutters to cut the ring completely devaluing it. They had told me that the reason was to determine if it was not layered or plated which I understand, but found quite odd. After the three guys had a talk between them in their own language (I couldn't care less what language they spoke) they told me that the gold was 10k. I nodded and they gave me a price, but one of them seemed excited to go with the trade which threw me off and I denied the trade for cash. Their expression completely disappeared as they wanted me to go ahead and go with the trade and to just "send them a picture of my id" I would have found it pointless if the whole idea is to have my id while in the store and I left. As of today 5/11/26, I went to 5 different gold stores to get it tested and they told me that the gold had actually tested for 14k gold! For gold markets I kind of expected 1 was going to try and scam me at some point, but never would have thought MO Jewelers would. Their initial plan was to buy my gold for the price of what 10k is going for without knowing it was 14k. Completely and utterly ridiculous how they tried to scam and will not be going to this place ever again!