Always very fairly-priced. No nonsense. Never try to Upsell you. Giles is always helpful and answers any questions I have. read more

This place has been doing my start up and winterization since I bought my home 8 years ago. Our sprinkler system was a disaster, so they slowly brought it back to life and since then I have had no complaints. Giles is super professional and a no-nonsense guy. The best thing I can say about them is that they do what say will, when they say they are going to do it. Not sure what else you can ask for in a sprinkler guy. read more

Very unprofessional. I called to make a winterization appointment. Received a call back about two weeks later giving me a date and time of 8a-12p. I took the day off of work and patiently waited for them to arrive. It got to be past 12p but I just figured they were busy. Around 3pm I called and asked if they were still planning to come out. The female that answered the phone said, oh let me see if I can reach them and see if they are still in the area and I'll call you right back. I never received a call back and they never showed up that day. Two weeks later I got a call saying they were going to be in my area the next day and could do the job. I explained to the female that I used someone else because of how unhappy I was and because they never came out and never called me back that day (the day I took off of work). She said, ok and hung up. There was no apology, no reason given, no offer of a deal next time, no nothing. I Guess a homeowner doesn't mean much in a grand scheme of things. read more

I have used Brooks Irrigation for a few years now and have always found them to be very professional, knowledgeable and reasonably priced.

Called and asked to have them come out to my home to move two sprinkler heads, I was given an estimate that seemed reasonable so I made an appointment. I was called back and told that Monday, the day I wanted wasn't available so I asked my wife to work from home to give access to them on the Tuesday they said they would come on. Some of this is my fault for not being home. They must spin a good story cause my wife is pretty smart. Not only didn't they move the heads, they decided to activate my system which I didn't need done, they added about $15 of hose parts to a perfectly good pump, one I have primed for the last 6 years without these parts, they then increased the price of activation to around $175 ( average is $40 to $60). Got my wife to agree a ridiculously priced filter I didn't need. put my intake too close to shore so I had to pull it back out and push it back out father. also they didn't tie it off so anything floating down the river could take it away. So long story short they TAKE ADVANTAGE OF WOMEN OR ANYONE not knowing about the systems and charged me about $200 buck for an activation I had to completely redo over $430 down and nothing to show for it but a fancy over priced filter. The owner even had the nerve to say to me when I called him out on it, "If you know so much about the system why didn't you move the heads yourself"? I don't have the time or tools for that is the answer, that would be why I tried to hire them to do it. All I seemed to have paid for is aggravation. read more

I WOULD NOT USE THIS COMPANY!!! I made the mistake of using Brooks Irrigation for spring start up and replacing sprinkler heads in the summer. The first time they came out I thought something was a bit off with the technicians as they were both rude and abrasive; however, we found them on Angie's List and had good experience with the recommendations on that site and thought they might just be having a bad day. We decided to give them another shot and have them out this summer to replace some of the sprinkler heads. They were supposed to come on a Tuesday afternoon but never showed up. I called the number provided and told them the issue, that I had to take off of work in order to be there during the allotted time. We rescheduled for another day and when the tech finally came out he was rude and told me that it was my issue and that they get busy so there is no way for him to guarantee they can meet the scheduled times. As the tech was leaving, he says to me "Oh, by the way, we work on the weekends so if you needed to work you should of scheduled it on Sat. or Sun." The suggestion isn't what bothered me; it was his demeanor in which he said it. At that point we had three different issues with Brooks, but because of my travel schedule for work I didn't have the time to look for a new provider. Fast forward to this fall, I called Brooks once again (which I should of known better) to have them come out to winterize my system. I asked if they price matched because I've seen signs around town ( Royal Oak) for a 45 dollar special through another company.The lady very politely said yes and that they wouldn't want to lose business over 10 dollars. The morning of the appointment, I get a call from the tech and he said that there was a discrepancy on the price. I then informed him that I spoke to the lady and she agreed to price match.........That's when the guy says " Well I'm the owner and I'm the tech coming out and I have the final say, not her. We've come out several times and do a good job, for Royal Oak it is 59 dollars and that's it!!!!" I explained the bad experience I had with the company and how rude they have been and that I will take my business elsewhere. I would never use Brooks again. I've moved around quite a bit and used different irrigation companys and they are by far the rudest and most unprofessional contractors I've ever used. The only reason I'm giving them 1 star is because there isn't an option for no stars read more