My experience with Brooks Rehabilitation was extremely frustrating and poorly managed…read more It took three weeks just to get an initial evaluation scheduled once I was given the ok from my surgeon following surgery. I was told they offered late appointments (4-6 PM), which is the only reason I agreed to move forward. That turned out to be false--the latest appointment they offer is 4 PM. I adjusted my schedule anyway and booked eight sessions 2 weeks after the initial appointment . I then get a call, one week before my appointment saying they made a mistake and scheduled me with a therapist who only handles Workers' Comp cases. Now all of my appointments have to be redone. Their solution? Daytime appointments that don't work for anyone with a normal job. Between the long wait, misinformation, and careless scheduling errors, this place clearly does not have their operations together. I will not be using Brooks Rehabilitation services.

The staff is so friendly and helpful and kind and very happy so awesome incredible so nice kind and…read morecaring person and very nice wonderful and it is clean and organized! I love it so much I came here for physical therapy and speech helped me so much! I feel great amazing awesome! Thank you so much for your support and help I appreciate you so much my heroes! From Lauren

Do not put your love ones in this place, it is horrible. I cannot believe they are allowed to…read moreremain in business. They care is terrible, the staff is worthless. Pkease look somewhere else for your family member.

Would not recommend this place at all! My domestic partner (of 40 years) had been at UF Health…read more(Shands) for over 5 years, he was bed ridden, contracted, had bedsores, and trach, and was on tube feeding (all this thanks to UF Health), he required 24 hour around the clock care as he was very fragile. UF Health approached this nursing home to take him (he was a huge financial burden on UF health), the Dr from UF Health (Dr. Gagadam), misrepresented my partner's current state of condition and was able to get Riverwood to accept my partner, which ended up costing my partner his life. I even met with the management at Riverwood, prior to them finalizing the acceptance and explained how fragile my partner was and they ASSURED me they could take care of him. Well he was there at Riverwood less then 72 hours and developed SEPSIS from not having his bedsores cleaned properly and his trach not cleaned and suctioned properly. 911 was called and he was sent to Memorial Hospital (HCA) where he died only a few months later from SEVERE SEPSIS SHOCK!!! Attached is the pictures of the bedsores that Riverwood failed to keep clean and dress, so if you care about your loved one you need to be advised of this

Heartland is BOMB! They're a wonderful partner with Trinity Fitness and provide top notch care…read more I've been to multiple clinics, and today was my first visit at the Tapestry Park office. Gabe and his team are Efficient and knowledgeable. Astym has been my go-to treatment but I may be a cupping girl after today. Working out frequently puts a lot of stress and ware on my muscles and Heartland is working to restore full use of it all.

I came here for aquatic physical therapy every week for several months for my back problems. It…read morewas our last resort before I had to start having shots every couple of months in my spine. Unfortunately, it didn't work and I did have to resort to the shots, but I did have a good experience here. The physical therapists are just wonderful. They are very kind and understanding. They would push me, but they never pushed too far. They seemed to know my limits even better than I did. I guess that's why they are physical therapists and I'm not. :D It's a very large physical therapy center. Even though this one was a good distance away, there are not very many centers in jacksonville that offer the aquatic physical therapy. The pool is located inside and it is heated. It's more like an above the ground pool. For those who can't make it up and down the stairs, they have a chair for the patient to sit in which raises up and lowers the person into the pool... it then does the opposite to remove the person from the pool. The front desk people are wonderful also. They are great at working with your schedule to make appointments. They did a great job at filing my insurance for me too. If you're in need of aquatic physical therapy or other types of physical therapy, I highly recommend Heartland.

My loved one was placed in to this facility a week ago. I had to fly out from California because…read morethey would not allow my loved one to leave. My loved one could not take the nastiness of the building and the staff. Staff members there are unprofessional, uncaring, mean, and disgusting human beings. My loved one coming from a hospital after having surgery was still feeling sleepy from the anesthesia, my loved one tried to get out of bed to go to the bathroom and a staff member must have seen my loved one doing this and came yelling at my loved one in the room and slammed her back down in bed and told my loved one to not get up again. Needless to say when i heard of this i called and tried to bring it to managements attention, instead of being concerned they kept stating that my loved one should have never tried to get out of bed without assistance. Never owning up to their staff being abusive to my loved one. This place needs to be shut down.

LUCID Patient is not listened to. Terrible food. Terrible wound care. Some very nasty CNAs…read more Managers are nasty too. Keep your loved ones OUT OF VIVO LOCATIONS. Zero star rating.

The staff of Brooks balance center are warm, compassionate, and professional. I was most impressed…read morewith how the therapist and the intern were able to manage my mothers balance therapy and moreover I watch the other therapist as they dealt with their clients. They take their time, Arthuro, and definitely client centered. Everyone, from the minute we walked in to the minute we left made us feel that we were the most important patient they had of the day. The facility was clean, the equipment was in great working order, and staff was very patient

I started to have balance problems in February and became worse and was referred to an ENT…read more specialist to address. The physician referred me to Brooks Balance Center. The program took about two months and I improved so much I was released on Friday June 8. I can't say enough for the staff and therapist at this facility. All were very professional, friendly and certainly knowledgeable . The Therapist Ashley, PT DPT was extremely patience and worked with me throughout the sessions in a VERY professional manner. I believe this type of work requires special employees which I found at the Center. I might add I have had Therapy throughout Brooks and haven't had a bad experience yet. VERY CARING. Thank You for getting my life back

I had the unfortunate experience of developing tendinitis seemingly out of nowhere at the ripe age…read moreof 25. Suddenly, for no knowable reason whatsoever, my leg just locked up and wouldn't bend or straighten. Oh, and it hurt like hizzle. Heartland Rehab in Riverside saved my life! Or my leg. Either/or! Both! I was prescribed one month of physical therapy to fix my bum leg, and fix it they did. Before I started PT someone told me how nice PT could be... you get messaged, people fawn all over you, making your problems their problems. For one little hour you don't have to worry about things while these wonderful therapists worry for you. I had Ronata as my therapist and she was great. She taught me all kinds of exercises to strengthen my knee, she told me jokes, she gave my knee some amazing massages [best part about PT, hands down] AND she even prescribed me to have my husband give me massages every night. HA! Take that husband. It is a prescription. You have to do it! The facilities are nice with a view of the St. Johns River. You can continue to use their gym even after your PT is over for a membership fee, if you so please. I haven't tried that myself, already being a member of the YMCA, but I think it would be a great choice for someone recovering from an injury.

Dr. Brown, Josh, Dylan and Alicia have cared for me with many different imbalances over the years…read morebut the most significant was after pregnancies when I was struggling terribly with lower back pain from my hips being out of alignment. As a mom with several little children, I didn't even realize the pain I was dealing with was chronic until after I was treated at Active Health and felt such relief. I've seen chiropractors over the years and nothing was holding until Dr. Brown and Josh starting treating my fascia. I haven't had trouble with my lower back again as my treatment plan included PT and directions for workouts that helped balance muscle weaknesses, but without their Active Release Therapy, I would have never been able to find relief. I have referred Active Health over and over again and they are my go to with any injury. My kids are even patients now. I'm grateful to have Active Health as a place to get to the root cause of recurring injuries for me, my husband and my children.

Dr Jeff Lipp is an excellent sports medicine doctor and helped me tremendously with a hamstring,…read moremy wife also saw him for her shoulder injury. A friend of mine visited him for golfers elbow and was blown away, thats why he referred us. He also treats low back pain and other things.

My dad has been in this facility since 6/27/2022. He has late stage Alzheimer's & Covid. Mom is his…read morecaretaker but she got Covid first and was unable to take care of both of them. He ended up in the hospital with dehydration & having what I call seizures. Dealing with Raydient Health Care has been a overwhelming nightmare! They have their own made-up rules regarding Covid & quarantine protocols that change almost daily! My dad has been fever free since 6/26! CDC guidelines mean nothing to these wardens!! My poor mother has yet to be allowed to see him since she was Covid positive too! She has since tested LFT negative but they are requiring her to have a PCR negative test. They keep flip flopping between 10 days & 14 days before she can see him!! My sister & I have seen him sporadically depending on who is up front. I can't even imagine how scared & confused my dad must be since I KNOW they have denied him his meds to keep him less agitated. I now know why people choose to keep their loved ones at home with Alzheimer's! Raydient Health Care has mismanaged my dad from the beginning!

From the owner: At Raydiant Health Care of Jacksonville, we are leading the way in post-acute and rehabilitative…read morecare for our communities. We pride ourselves on creating a deep connection to understanding the needs of others, taking a collaborative approach to driving desired results, all while continuously demonstrating honesty through transparent communication and respect of others without limits or boundaries. Our core values are the foundation for our mission of "Providing hope through an authentic team approach to serving our people and communities."