My general practitioner sent me to this location of Brooks rehab rehabilitation after discovering…read morethat somehow I had bursitis, tendinitis, and arthritis in both my shoulders and biceps. Following further evaluation by the physical therapist, Rachel Jeffries, that was assigned to my case... I began rehab three days a week for 12 weeks. I was assigned at home exercise exercises and stretches to do as well as see the therapist three days a week in the office. You would think that the exercises and stretches that you were doing to heal your body become easier overtime, but for me, the exact opposite happened. This is not doing anything wrong. It is because I was pushing myself too hard! Rachel was a wonderful PT! Very knowledgeable and very caring in what she was trying to heal and teach me how to heal myself! She was meticulous while determining the range of motion that was increased through her help and also in researching ways that I could continue to improve while at home! While I was under the care of Brooks rehab, I never once walked into my sessions to see that they were overbooked or understaffed! Each patient received personal one-on-one care from their therapist! Rachel was always attentive and ready to correct anything I was doing incorrectly or that could be detrimental to my healing! After 12 weeks, I was released to go back to work with good improvement in both shoulders and my biceps, but not long after I returned to work I had to have rotator cuff surgery on both of my shoulders! Post surgery I absolutely would've returned to Brooks rehab, but I took the easy way out and used the physical therapy team that was attached to my doctor's office at the hospital! Either way, I would highly recommend the team at Brooks Rehab! They provided some of the best physical therapy care that I have ever received!

While I appreciated the care I received while I was there, I did not appreciate the physical…read moretherapist calling out sick almost weekly and not being paired with another therapist to cover for her. They made me totally reschedule. Also, I had to get my doctor to sign off on the therapy within 30 days, and the therapist didn't send the paperwork to him until the week before my 30 days were up, and that was at my reminding her. Today when my therapist called in sick again, I was told I could not reschedule due to my doctor not signing their papers. I told them it's not mine or my doctor's fault, it's the therapist and Brooks for not getting him the paperwork in a timely manner. My doctor even told me in person he would sign it, but hadn't received their paperwork. I am now in limbo, without a therapist, because they won't reschedule me until they get the signed order. I will not be going back.

Def recommend coming here for any PT needs. The staff was very friendly and attentive. The office…read moreis clean and the PT that helped me was very informative and helpful. Ask a lot of questions, gave advice on what to do at home, made me feel comfortable, very professional, and personable.

I've been coming here weekly for over a month and the staff has been great and very helpful…read more They've also been very accommodating with my work schedule. Each week they go over different exercises to help with an old injury to my shoulder that happened while I was active duty in the Navy. After a few weeks, I already feel improvement in mobility. I recommend this office if you're in need of physical therapy.

The front desk is awful. The ladies who work at the front desk in the morning are lazy and you're…read morewaiting for them to end their conversations before helping you out. Or they may not even be at the desk. They hate their jobs and you can tell. Awful awful awful. Management has got to step in. Now Elizabeth the PT here is amazing. From looking around, and seeing the other Therapists I would say she's the absolute best. The other therapists are young and don't have any patients hardly ever. I think there are 3 good PTs here and Elizabeth is definitely one of them. Seriously, Elizabeth is amazing. I would only go to her. Only. The management really needs to do something about the younger therapists and front staff. It's bothersome. They're arrogant and if they don't want to be there they don't need to be. It ruins everything there. I see them work with people and they are not happy. This review would be 5 for Elizabeth. Front desk staff ruins it.

My colleague had a total hip replacement with Dr. Pujadas. While the surgery itself went well, her…read morepost-surgical follow-up was a terrible experience. When she went in to have her staples removed, a nurse/medical assistant named Hailey came in and roughly yanked her leg open, causing her immediate pain. This inappropriate handling resulted in a deep, bleeding hematoma at the surgical site. When confronted, Hailey admitted what she had done and said she was simply "in a bad mood" and "didn't want to be at work." Despite this shocking admission, she was only reprimanded and continues to work directly with patients. My colleague has tried to obtain an incident report from the office manager and filed a complaint with JOI Patient Relations, but has received no response from either. She is now left in pain, with a large hematoma requiring a second opinion and more out-of-pocket costs--while the clinic has not offered help or follow-up. We both work in healthcare and would never treat a patient this way, especially someone recovering from major surgery. The lack of accountability and patient safety oversight at JOI is deeply concerning.

My name is Richard Shaw, I was in Encompass from Apr 11th through April 25th. I am finally seeing…read morehow to put reviews up. I came there from being in another Hospital for about 22 days, and I had a lot of issues going on with my health. For the two weeks I was there I was treated with such a great host of staff members in multiple positions. you all really took care of me in so many ways. I felt the concern of my well being, pleasant and joyful in serving me. From nurses, doctors, therapists, dialysis, food service, housekeeping , others in the hallways were very friendly. I know many faces, but I can't remember all the names, I am going to put up some more reviews with names that I remember. Thank you all for helping me get some much better. my prayers are with you and I would recommend your facilities.

Great facility, almost new, no disagreeable odors, helpful dedicated staff knowledgeable in care…read morerequirements

This place is FANTASTIC! Excellent chiropractic care PLUS the very latest technology for sports…read moremedicine and rehab of injuries. They have cold laser, soft wave laser, and many more treatments to help patients. The staff and treatment professionals are truly wonderful! I've been a patient for over 3 years and would not go anywhere else. Brenda R.

I guess I'll be the odd man out here and not give a 5 star review…read more I'll preface by saying I had to reschedule my initial consult twice (inconvenience to the company and doctor), and I was set up on a promotional 3 free visits. Is it possible that those things came into play in my situation? Yes. Am I sure? No but either way, I am not satisfied nor am I willing to waste more time here. I came in this week on Tuesday for an initial consultation at 930. I was given paperwork and then a tour. Now its around 10 AM The place is clean and well taken care of and recently remodeled it looks like. The receptionist and staff are friendly and smiling. The girl who did my first few tests was very sweet and took time to explain each test she was performing. Now its 10:52 and she sends me to a room to wait for the doctor to perform an X-ray. I wait 10,20 , 25 minutes while hearing him do adjustments and talking to his patients. The walls are VERY thin. Finally at 11:30 I walk out to the front to let them know I will just reschedule if the doctor is busy. He was standing there , at the desk when I said it( I had no idea what he looked like, ha) . So he says no I'm ready now..He takes me back and does his measuring and xray and tells me why I need to get my sporadic pains treated because they are bound to be worse in ten years. That I stand lopsided and one leg is longer than the other. I ask "oh,, what can I do about that?" His arrogance on display "Its not something you can fix its something I fix" NO details about treatment were given, everything is either a rush, or a smart comment. I got a condescending attitude no matter what I said. He finished up evaluating my spine, and flexibility etc. around 12pm. "You're a mess" was his last comment. I just didn't get the feeling that I would be cared for in the manner that I wanted. Then I made an appointment to return at 1pm to view my results , then I realized I was already there for 2 and a half hours for a consultation! I decided another day would be best so I scheduled for this Friday. (Tomorrow) to view my "results" but they texted me today to see if they could move it back another 15 minutes (meaning another 30-45 minutes) It seems like they have an overbooking problem and an overconfidence problem. I'll pass and if I find I need a chiropractor in the future I'll check elsewhere. I don't ask anyone to sugar coat or kiss up to me , but if you want to get my business Respect is number one. It seems like its not on the list of priorities here. But it looks like I had a unique experience.

SINCERITY WITH NO SALES PITCH! Can't say enough great…read morethings about my experience here. It starts with the staff. Kelly and Meg greet you with warm beautiful smiles and invite you in like family on every visit. You can tell they love their patients and their jobs I suffer from Arthritis in my knee and did a series of shortwave therapy. The care team of the doctors and technicians met with me, formulated a treatment plan. Donna my tech is highly skilled and always attentive to my pain and progress. The doctors are very involved and truly care about your individual health ,goals and treatment plan. They literally called me to follow up on my progress. you could tell that they truly care about you as an individual I want to see you "thrive". From the day first day that stumbled in such great pain to my last session nearly pain-free.; They have embodied what patient care and customer service should be. They're literally the Chick-fil-A of chiropractic care..

Thrive Chiropractic Health Center is amazing and I recommend to my friends and family. After 3…read moreweeks of Soft Wave therapy, I can see an improvement. Donna, Kelly and Meg are professional, always willing to help and compassionate. Thank you, Dr. Matthew and all staff for everything you do to help patients like me.

Superior care for my husband's heart condition. We really felt heard which is not always the case.read more

I recently had a "Watchman Procedure" done at Baptist Hospital by Dr Sid. (Siddharth). The entire…read moreexperience was amazing! Every person I dealt with was professional, engaging, helpful, interested, and above all caring. What a team! Information was easy to obtain and the Nurses and staff were obviously well trained and very professional. The staff was also very supportive of each other and very well trained from my point of view. It was teamwork at its best! Well trained, positive and pro active approach to everything they did! I am so glad I ended up with this group to have my Watchman procedure done. John D

My brother spent 2 weeks at Kindred's rehab unit. He had a fall at home. I did not think he wouldI…read morewas impressed with the enthusiasm and energy of the Rehab staff. Even on the days he was grumpy they did not give up.

Horrible. Staff doesn't care and downright lies. Bedsore the size of a plate. Would like to upload…read morepics of it , but I doubt they let me. My family downright cried begging us to get him out of that torture hole.