Dr. Hance is the best. They do not make docs like him anymore. He gets to know you, goes out of his…read moreway to find answers/help, and spends his time making sure you have a quality appointment-not the rushed in/out revolving door of most places. I've tried finding other primary's out of convenience of location and drive time and the quality is just not the same. It is worth the wait and drive to be seen. The staff are very nice, although I will say I didn't appreciate a comment about state medical recipients last time I was there considering the girl at the desk didn't know all the patients could hear her. Believe it or not, not everyone on state medical is a scumbag. Some have disabilities, pay for out of pocket care, and some even work! Highly inappropriate, but in no way a reflection of the other staff that room you or practitioners.

Pros: Convenient location…read moreDr Hance is cool - familiar with his patients, good bedside manner Dr's aid - nice and helpful Accept different insurance companies Accurate Diagnosis Cons: Wait time- FOREVER Office workers- not so friendly Could use better follow up If you are sick and need last minute care there's no guarantee that they can get you in, sometimes I get in and sometimes I need to go the walk in.

I don't know what is going on with this place but I'm over it. I've been coming here for years and…read morecould easily call and get though no problem. Now you have an automated system that essentially lies to you about your wait time. Or no one calls you back unless you leave multiple messages. And more often than not they sound annoyed and not friendly like they used to be. What happened??

Poor service all around! My initial appointment I waited in the waiting room an hour and a half…read morebeyond my scheduled time, watching people come in well after me and they were seen right away. I was told "Oh you're next" several times. I honestly felt like I was on a hidden camera show. Once in the office I waited another hour... for no physical. Only a "Hey how are you, nice to meet you. We are so busy, see the front desk to schedule your physical. I can refill your rx medication so have them fax me your old doctor's prescription!". This cost me $90. Beyond unacceptable. I then scheduled my physical... which was around 6 months. My refill did come up, and it was denied. Apparently I was supposed to go a Dermatologist? Never was told that, never given any information on that. Was told I was called (I would remember, and I see no emails or voicemails as of right now). The receptionist also said "oh we told the pharmacy", which wasn't true. The Pharmacy said it was denied with no reason given. I ended my term as patient (I genuinely feel like I wasn't one so no big loss) and honestly don't know if they cared. The medical assistant gleefully said "We can deactivate you as a patient!" Business must be good so they can treat new patients this way.

My PCP is located here. The convenience of both the hours and the patient portal & quick response…read moretime is fantastic. I have been a patient for several years. Sometimes waits can be long, but primary care in RI is scarce. It's also a one stop shop. Lots of specialists located in the same building. Additionally, there is east side clinical and RIMI located there as well. Off street parking, and located conveniently on Atwood ave.

Care team doesn't really care if you have prescriptions on time. I was advised my script would be…read morecalled in when needed for my vacation. I called twice to confirm and it was filled after I was already out of town. Cancelling my next appointment and will find a different doctor.

I had to have throat surgery. I was very apprehensive. However,the care I received was absolutely…read moreexcellent-from beginning to the end! The nurses,surgeon and everyone in-between were awesome. I highly recommend this medical facility!!

Suite C, 2nd Floor Miriam Hospital The Fain Building…read more First of all,this is a teaching facility for student doctors doing their residency and as such, you need to really keep an eye on everything surrounding your care, your medical history, your medication history, be sure to read all of the doctor's notes after your visits to make sure everything is correct because more often than not these doctors in training make things up that have no bearing on your life or condition. I have caught them listing false information in my medical history alleging that I suffer from mental health issues that my psychiatrist never diagnosed me to have and she should know being a trained specialist in her field. They add information on their notes that doesn't apply to you and mention medications that you are not taking which prove one thing ... they are not listening to patients and writing falsified information on your permanent records and when you ask them to correct it, they tell you that you have to go to the records department and request modification of those notes which takes months because as I was told by the Manager of the records department, there are thousands of patients with the wrong information in their files ... a class action lawsuit should be filed against this hospital to force them to do things correctly. I recently (July 7, 2023) had an appointment with Dr Chirag Mehta at Suite C, I met with him for two reasons, my blood work results for my Cholesterol/Triglycerides were elevated an cause concern with Type 2 Diabetes. I asked about being put on Ozempic, I wasn't. Here's the concerning part, Mehta's notes mentioned mental health issues that I have had years ago and am no longer being treated for, he listed a medication that I haven't been on in over 5 years, and he wrote about things that weren't even discussed in the office, I recorded the entire conversation. I wrote an email to Christine Duffy, the head doctor who's license runs and covers all doctors working in this section of Miriam Hospital. I explained my concerns about what he put in his notes and that none of it applies to me, she referred me to contact the records department to remove the wrong information. I mentioned to her and gave her the information needed to give her access to my medical records and test results. I explained that I am type 2 Diabetes and that I asked Mehta to put me on Ozempic. Christine Duffy contacted Chirag Mehta who examined me on July 7th, this is what he told her ... Mehta told Christine Duffy that I don't qualify to be on Ozempic because I am not currently taking a Statin for my cholesterol and triglycerides. I told Christine Duffy that I am and have been taking Atorvastatin 40mg for the last 6 months and that Atorvastatin is a High Intensity Statin and is listed in my current medications in my records. Duffy is telling me to discuss this with Mehta and I told her that I will be consulting with an attorney to file a lawsuit against Suite C, her and Mehta for failure to properly care for me,failure to provide proper treatment and other issues. Please be advised that the people who are in charge of Suite C and who work under the direction of Christine Duffy are putting your health and lives in jeopardy, I have all the evidence needed to back this up. Do yourself a favor, check your records, all doctor's notes and make sure that you are being given the correct medication so that they don't cause your life to be shortened by their careless behavior.

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

Great admission staff knowledgeable efficient triage staff…read moreDr V. Is not only professional and experienced but truly cares about patients. I've been his patient since hir practice opened and haven't met a PA or doctor who practiced there who ever disappointed Truly blessed to find such good care in these trying times

Ridiculous wait time of three hours. Promised 45 minutes to 1 hour wait. Inquired about the long…read morewait and was told the "doctors" were at lunch. Poor time management and communication with patients. Not impressed, not recommended, and will never return.

My last review was 2 years ago, so I want to update it. I STILL come here and STILL get the most…read moretop tier service. I'm always in and out so quickly and the staff are always so friendly, kind, efficient and make sure you're well taken care of. You can even go virtual visits on their site. I have come here for all types of problems and I always get the help I need. Every employee I encounter actually listen to me. They make sure to explain everything in great detail and I never leave confused about any treatment to recover. They have the best care I've ever experienced. Even after so long the place still looks brand new. The rooms are so clean and so cozy and private. Even the waiting area is very nice.

So grateful they were open on Sunday. Fast and efficient and ready to help, would recommend!read more

horrible horrible practice. doesn't help you, pushes pills. she is so uneducated and not…read moreintelligent. I've only every gotten help from specialists I've had to seek out on my own. this woman only cares about money. she doesnt want to help you, she wants you as a number in her system she can see once a year. SHE MAKES YOU WAIT UP TO TWO HOURS IN THE WAITING ROOM. i never leave reviews, but this woman is so awful.

I've been a patient of Dr. DiMarco for over a decade. She consistently goes above and beyond to…read moretake the time to listen and explain, research, and make calls and prescribe medications late into the evening if necessary. I've also met with Dr. Martin, her husband and business partner, for sick visits, and he is equally impressive. It's rare to find medical practitioners who make you​ feel valued in the current healthcare atmosphere, but these two are an exception.