Matt was great. He replied quickly when I first reached out, made an appointment to look at the…read moreproblem and give me an estimate, showed up on time, gave me the estimate, then came back and did exactly what he had said he would do, plus explained what he was doing and gave me some great advice, and ended up charging me a little less than he had estimated. These qualities may sound simple, but in my experience, unfortunately, having people show up when they say they will and doing what they said they would are all very rare. Matt is a real treasure.

Matt was exceptional! He washed my windows, removed trees, clean my dryer vents, put up a shower…read morehead, cleaned my furnace and AC unit. My windows like brand new and all of his work was outstanding! I highly recommend him! Plus the prices were outstanding !! He's a true professional at all of his tasks he completes for your house.

Our furnace and A/C were over 15 years old and under warranty. During its tuneup up time found out…read moreheat exchanger had a crack and surrounding area was rotten. So started to do my homework. After checking w 5/6 diff HVAC companies, found out owner of Shackelford Mike was great to work with and gave us a very reasonable price. The installation was piece of cake for Jim and Justin, they did great job and also ahead of time. Jim explained how to use the new thermostat and walked us through all the new equipment.Can't say enough about Shackelford!! Special note about Mike Hoffer (the owner), he was incredibly helpful, responsive on the first or second ring of my call and assisted us choose a unit and answer many questions through the weekend; and they were able to get a new unit installed for us within 2 days. It's a small company with a small crew but their customer service was excellent; pricing seemingly competitive. I definitely recommend this small but very competitive for HVAC system assistance.

Shackelford HVAC vendor the builder used on my dream home I built in 2021. They were really a…read moreletdown & I'm here to remind all people building homes, you have a choice in your HVAC provider & I recommend you choose someone other than Shackelford. I built a large 4K square foot home with a basement (50% above grade) that is absolutely frigid during the winter. It was impossible to get the temperature above 62 degrees & it was in the 50's during the coldest days. I reached out to Shackelford about this &, after being ignored frequently, they finally replied & said I, "should have installed a zone system like we offered." This sounds reasonable EXCEPT that I never spoke with them during the build. I only indicated to my builder that I wanted top of the line equipment, which Shackeford was all to happy to price. So there is an element of dishonesty, and I have full proof of their claim & our email history. As mentioned, picked out all top of the line equipment from the Carrier Infinity Greenspeed & Renewaire lines. I even added a humidifier & an ERV air exchanger. I was willing to spend whatever was required to get good indoor air quality. And Shackelford never thought to tell me during the build that 1/3 of my home, which had a bedroom, living room, 6 above grade windows & a kitchenette COULD NEVER get warmer than 62 during the winter. Nobody told me. When you spend many thousands of dollars upgrading your HVAC to a top of the line system, you have a reasonable expectation you would be told keeping almost 1/2 the house above 62 in the winter would be an issue. Shackelford never gave me this courtesy. I asked Shackelford to help me find a solution, so they said they'd contact the electrician & get back to me. They didn't get to me for almost a month. When I expressed frustration with the timeline since winter was approaching, they threatened to not help me find a solution unless I did everything their way and didn't complain when they missed contact deadlines. That's when I withdrew from dealing with them. I realized then that they absolutely refused to stand by their work (design counts as work) Also frustrating about Shackelford is whomever managed email wouldn't communicate with the person you spoke to on the phone. So then I'd get denials via email about prior conversations. They have no way to track communications or responses but are happy to revert to blaming you if there is any confusion, even though I wasn't the one confused. But It's really frustrating to deal with them when they make things up out of the air (like the zone system). Save all communications with them. I solved Shackelford's problem with a high-powered, in-wall, electric heater from a local firm. It was over $3500 & while it does warm the basement, the quality of the heat is not great. The high demand economy has made Shackelford very arrogant & convinced that they never do anything wrong, so they never try to fix problems & ignore problems they created. Until their are financial consequences where builders stop using them, they will continue to design bad systems & run away from the customers they inflicted them upon. In some areas, the system Shackelford designed wouldn't even be up to code. If you are considering building a house, ask your builder to use a different HVAC vendor than Shackelford. If you are finishing a basement, DO NOT USE THEM. Shackelford is happy to take your money & happy to blow you off + blame you. But they're terrible at fixing problems. I've built 4 houses since 2006. Shackelford is the worst vendor of any sub-contractor any builder used. I referred friends to this builder, who built a Parade home with them based solely on my recommendation. I have to move to the West side so I'm building again. But I won't use Weber again because of Shackelford, & I'll show them the receipts when I'm done. Until financial consequences occur, Shackelford will continue to treat you badly. My advice is don't create a risk where Shackelford can treat you as badly as they did me.

Had a frozen pipe and couldn't figure out where. Called and had service in about an hour! Tech…read moreBalen was SUPER helpful and gave me tips to help prevent it happening again. 100% will call again for any plumbing needs.

Their technicians - for the most part - are good. However, their prices are way too high, and their…read morecustomer service stinks. It takes 5 phone calls to get anything done because all I get is the stupid AI rep who can't solve any problems. I've heard they've been bought out by a national company in the past year, and changed a lot over to AI. I don't think they are locally owned anymore. I'm wondering if they are not hiring people to answer phones (or worse - letting people go) because all I get is the AI rep.

I've worked with Andy's several times -- Kevin, who may be the only guy? -- and he's great. He…read moreclearly loves solving problems and I really get the impression he's honest. The first time our furnace was leaking water. He fixed it for not much money (I don't remember how much), warned us if it happened again we'd probably have to replace it, and that was like a year or more ago. All has been fine. The second time was the first really hot day of the year. Our AC stopped working. He came out right away, did a great, fast, and very competent job, and fixed our problem for $200. I trust this guy.

3/12/2025 Just had Tim Waller out to service my HVAC system. No problems, but good to keep up on…read moresemi-annual check-ups for furnace and heat pump. Tim went right to work, explained things to me, and is a very pleasant workman to have at the house. Andy's takes good care of my system! June S.

Sam installed a geothermal system for us. Two years in, we can't say enough good things about the…read moresystem and working with Sam. We worked with a lot of contractors on a big remodel project, and he was easy to work with, a good communicator, and very responsive. The project required some creative work to tie the new and old parts of the house together, but you'd never know it from the end result. We really appreciated working with Sam, and even in the coldest days of winter, our geothermal system has kept our house right at the set temperature. I would definitely work with Sam again.

Sam came to my rescue when the furnace in the rental unit I have was spewing out carbon monoxide…read moreand needed to be shut off by Madison Gas and Electric at 10:00 at night. The family had visiting relatives as well as a young son and the weather was in the 30's. My go to service people said it might be a week before they could get a replacement. Luckly, I called Sam and he was there by 8:00 the next morning and replaced the furnace with the best brand available in todays market and at a fair price. My tenants had heat by dinner time. He has also cleaned and adjusted the 2 furnaces I have in my home. He is respectful, curteous, wears a mask, takes his shoes off and does a great job. I will definitly call him for all my heating and cooling needs. He is a skilled technician.

WOW!! RUN!! Don't walk!! These guys are AMAZING!! So.... I live in a condo complex that…read morewas built in 1988. The owners were instructed that we needed to have our dryer vents brought "up to code" as most of the vents had become disconnected... and were venting somewhere inside the building.. but not venting out side the the building. Argh... a challenging task for sure. I called several companies to come out and give me an estimate. Every single company I called said "I will find your disconnect, but you are responsible for replacing your drywall, painting, etc" Not good news. Then... Ducts On Call came out... and they spent 4 hours researching... trying to figure out which vent was mine that exited out of the back of the building. But since every single dryer vent was disconnected in the interior of the building... there was NO way they could figure it out without tearing up the ceiling in mine, and my neighbors units. I was SO frustrated. But then Nick suggested we put in a new vent duct from my unit straight out the front of the building. It was my only option. He said we would need to schedule a time in the future... but I told him I needed it done in the next 3 weeks. He said... "I will make this happen for you" Well for starters... he DID NOT CHARGE ME for the 4 hours he spent trying to figure out which vent was mine. HE SAID... "I didn't solve the problem.. so I will not charge you" What?? 4 hours of your time for free?? Moving forward..... Nick and his crew came back 2 weeks later to install my NEW, up to code dryer duct on a new path out the front of my condo. I was SO not looking forward to having my ceiling ripped open to have the duct installed. So the day had come. Nick arrived before his scheduled time and he went to to work. I asked him... "How much of my ceiling do you need to open up?" He said... "I'm not opening your ceiling... I'm going to drill a hole in the exterior of your building, and slide the new duct straight back to your dryer connection" I was beside myself! I could go on and on... but let me tell you, this guy is the real deal!! He is incredibly gifted at what he does... super friendly... hard worker, and gets the shit done!! For what I thought was going to be a day of HELL... turned out to be a day of BLISS. I CAN NOT recommend this company any more than I do!! They were AMAZING... and the job was smooth, and quick, and so much easier than I dreamed it would be. Let me state again... that I called several companies to get the job done.... and these guys were one of the newer companies I called.... but I hit the jackpot!! Trust me!! If your need Duct work done... these guys were stellar from start to finish. And no... I'm not related to them... I'm not his high school friend... and I knew nothing about them, but I took a chance... and boy... am I glad I did. Amazing! THESE GUYS KICK ASS!! Give them a try!! Thank You Ducts On Call!!

OMG, these guys are great! Nick and Kim are awesome! My son in law blew out our dyer vents and…read moredidn't get the pipes put back together. Took Nick & Kim like 5 minutes to reattach everything at no charge!

My wife and I are so happy we found Leading Edge. Service is impeccable and prices are more than…read morefair. I could go on and on, but the point is simple - there isn't anyone better in the Madison area.

Our A/C stopped working on one of the hottest, humid days of the year yet. Every repair service we…read morecalled about getting it fixed was booked out several days and wouldn't fit us in--except Leading Edge. They came the same day we called and had our A/C humming again within 15 minutes. Leading Edge was super friendly, professional, and affordable. I highly recommend them.

I have been working with Harker for several years now. They are very easy to work with, from…read morescheduling service calls, to technician arriving in a timely manner, to the technician explaining what they were doing. Wayne L. was recently at the house and he was very friendly, courteous, and professional. He mentioned a few things that I should do with my furnace that will help prolong the life of the furnace and keeping it running efficiently. He also mentioned that Harker sells and services gas fireplaces and water heaters. This was good info to know, since both of those items will need to be replaced in the next few years. I would highly recommend Hark for your heating and cooling needs.

Dealing with their AI answering service meant they didn't bring the right damper to my job. I…read morecalled them because they replaced my last damper. So now I'm paying them to drive over town to get the correct part. Charging $195 per/hr is for their technical work, not for driving. I don't feel that's my responsibility since they replaced my last one. So I spoke to the manager and he told me to bad, our AI doesn't always get things right. And charged me in full. I own a business and go out of my way to be fair with my customers. In my opinion this was not fair. Thumbs down!