Once again another problem with this company. Fined for landscape after they were notified of landscapers plan for removal and replac. During the summer charged for my boat. Charged when it was attached to my truck and when we use it every other day. Discussed need fines removed but won't have a meeting because of covid yet won't do Tele or web conference. Come on catch up to 2021!! To add insult you can park a massive RV on your side yard but not a boat!! Tried to pay dues but told they would only go towards fines first. No response to several emails. We pay 15k a month for landscaping that we see once a month and still have unkempt nature walk same down trees for months no plant replacement and charge extra for oversees. We have a 30k reserve and a tiny park. Before recently the president of the hla didn't even live in the neighborhood. This HOA is a joke!!!! read more

We live in the Goldfield Community in Apache Junction, and have had Brown manage our community for the past few years. They have always been quick to respond to questions or concerns, and are very knowledgeable and professional. Stephanie Preston is assigned to our community. She is always available to help with homeowner concerns, and is very friendly and easy to work with. read more

To summarize the 10 reviews here, which are very consistent: 1. Zero stars would be more appropriate, if not less, 2. Their people are ignorant beyond belief, 3. You may never encounter worse service from any company, 4. Favoritism shown to a few homeowners is grossly unfair to the majority, 5. Why they continue to be hired to manage our property is a head-scratcher. 6. You should RUN from this company's properties as fast as you can. I have received the same treatment from these amateurs for years here in Fountain Hills, AZ. How they keep our HOA in their back pocket is a mystery, but it is a very disturbing question. Their expense claims are outrageously high, while they keep the property in awful condition. They harass homeowners at random with false claims, ignore reasonable requests for service, kiss up to Board members at every opportunity, and take forever to perform simple maintenance tasks. I do speak from experience because I am an experienced real estate professional. What more is there to say? Drop-kick these losers from your property the first chance you get! read more

I manage properties form several communities and their follow up time is always lagging days, if not a week plus behind any other management company I've dealt with. They blame it on the fact that they manage over 200 communities (so do my other companies and they get their stuff done). Apparently, they allow their customer service to greatly lack as they are well over their caseload. Do not let them represent your community or you'll be sacrificing homeowner's/pm ease and happiness for tons of poor service and frustration read more

Worst HOA experience ever. From every inept employee they hire to the continuous waste of homeowners money by endless non-applicable made up pathetic excuses to try and fine anyone and everyone in the neighborhood. Its a complete disgrace to every homeowner in Dana Ranch. read more

I'm a owner of a condo in Monaco South Condomnium, and I would like to say thanks to Michele Lockhart for the great job that she's been doing at getting Monaco south condominium looking much better. Great job on the painting, stucco replacement, the new pool furniture and the gym equipment replacement. Also, the grass, the trees, everything look really good. Great job to you and your team. I would also like to say that Michele is very approchable and will always returned your call or email. Great Job Michele. read more

Thanks Robert. But after bringing it this up with my Bank and them providing proof of when the payments are delivered, which are before the grace period ends, I have to disagree with your statement. I can always provide proof if need be. One thing that has upset us is that an error was made on your companies side. I have the email traffic to provide as well. Yet no apology was ever made. read more

I would like to express my gratitude towards Michele Lockhart one of the regional managers who addressed an issue I am currently having with barking neighbor dogs who are annoying my tenant. I was getting nowhere with the community manager until I spoke with Michele. The community manager reached out to me within hours. First class employee and a true asset to this organization read more

Possibly the worst community management I have ever had to deal with. They send out notices late and are very slow to respond to maintenance emergencies. Every time I call the office I am treated as a burden and none of my questions can be answered. I would not recommend this group to my worst enemy. I sincerely hope they reform there business or go under because no one should be subject to this sort of treatment from a management firm. read more

Valarie Schonely was amazing! She stayed in constant contact with me during a concern I had regarding a charge. Although, I was not pleased with the Board's decision after a long process, Valarie was professional every step of the way! read more

Your response tells me you clearly did not read the review. I was not over 60 days late and I never asked that anyone play favorites or be dishonest, I do not even know you people. You must be the reason your employees feel they must have the last word. read more

Michelle was professional and committed to her job. I would recommend Brown community Management.

One of the most important qualities of a management company is their communication with a homeowner. We are the ones who pay their salaries and as such they are our employees and need to respond to us, not ignore us. I have left several phone messages as well as emails to Cary re: our property. These calls and email began over a month ago. I finally gave up and asked to speak to someone else who could answer my questions. I believe her name was Linda and I left her a voicemail as well. I have never heard back from either of them. Brown Community obviously has horrible communication. If being ignored is tops on your list, then this is the property management company for you! read more

If I could give this company 0 stars I would. My car was illegally towed from my personal home early this morning. An email was sent out over a week ago about asphalt construction that would be taking place in my place of residence. Down at the bottom of the email, in the smallest print, was information regarding times street work would be performed on the roads in front of my home. This information was below a plethora of other information regarding garbage pick-up, etc. There were absolutely zero notices posted around the neighborhood about needing to move our vehicles. Communication about this street project could have been so much better. I woke up this morning to my car gone. After being told the cars would be towed to the street behind my house, I wandered around for over an hour looking for my car. Finally, a gentleman working on the road was able to help us and get in contact with HOA employee Kira (?) who was extremely unhelpful and rude. She said all cars would be towed to the impound lot. This was a major convenience to my day. I had to drive to Phoenix to retrieve and PAY to get my vehicle back. I also know that I wasn't the only one affected by this. The folks at the impound lot said at least four other people from the community had been there already to retrieve their vehicles. My vehicle was parked in front of MY personal property. I was not illegally parked in any way. This is absolutely ridiculous. The least they could have done is knock on my door and ask me to move my car! read more

I've been in communication with Brown Property Management for a few months on several real estate transactions. I am always impressed with their promptness. They are true professionals at Brown Property Management. read more

Brown Community Management is very selective about who they harass. There are numerous houses in our community that have missing paint, faded paint, stained stucco areas, etc. Some of these houses were built long before our house. There are two houses on our street alone with multi-colored garage doors. One was over sprayed with blue paint from restoring a car and the other replaced a panel but never bothered to paint it the same as the rest of the house. Both have been this way for over a year. Another literally painted their accent stone and curbing with a can of black spray paint. All of these houses referenced remain the same to this day. We were harassed regularly beginning during the holiday season. Then we even received a notice merely 8 days after our approval was mailed by Brown Community Management. Nonetheless, we complied and shelled out thousands of dollars to stop their threats. Once we leave this community, we will never buy in a community managed by this company. Over the years, it has become apparent that we are not birds of the same feather that flock together. This company's representative picks and chooses enforcement based on their own set of guidelines. read more

I will be honest- I have never been a fan of HOA's, though of course I appreciate the work they put in to maintaining the neighborhood. Brown Community Management has a great team that makes a huge difference in my experience with them. Maxine went above and beyond, not only to genuinely care but also to resolve my issue. The fact that they remember the human aspect of doing business is huge. read more

Brown management has been nothing but trouble since we moved into our condo. (August2017)Their have been multiple leaks in our building, including in our unit. One including a major flood that affected 20+ units. The water is turned off every single Wednesday for 4 hours for "repairs" for the last 8 months. Now(Feb 1st) the past 24 hours we have had no gas to the entire building. We have not had hot water for 24 hours, no gas to use the stove either. Their office is closed and the HOA manager doesn't keep any residents in the loop on when the gas will be back on. Us tenants sit and play the waiting game when "repairs" are getting done. I'll be happy when we move into a home not under an HOA anymore. read more

Millie Lawton at Brown and Brown responded same day to a lender request we needed on one of our borrowers for their loan closing in her community. She was very helpful and quick! read more

Masters of extortion. Failed to process a payment I made over the phone and then didn't tell me about it for 11 months. Rejected the automatic payments from my bank account for 3 months in a row, only to threaten me with legal action for nonpayment all the while accumulating late fees and 'collections fees' even though they were the ones rejecting payments. Their idea of landscaping is hiring a crew to walk around at 5:30 on Monday mornings with leaf blowers and blow all the things from the street into my doorway. The only time they trim the trees is when the city threatens to stop trash collection. Zero communication about meetings, or anything else. If you are ever in a position to buy a property in a community they manage, run, don't walk, away. read more

If there was a way to give this company less than one star I would do it! Our community, Eagle Highlands North, has retained them for the past four years. We have changed managers within Brown Management a number of times. Each manager gets progressively worse. Now we have to go through the hassle of firing them and trying to find a new management company. But happy to say anything that we find other than Brown Management will be a vast improvement! It damn near takes an act of Congress to get them out to inspect the property or to handle each resident in a fair and equal manner. There is a great deal of favoritism it appears, between Brown Management and certain residents. Do your homeowners association a big favor and avoid these people. read more

If I had an option for no star, I would've picked just that! Ive lived in a community for 9 years and during the 9 years I went to the pool three times. First time it smelled like pee, second time the pool was green and few weeks ago I tried to go and discovered the keys and locks were changed. Few years ago Lenar came along and build more homes and along with brown management association they decided to change locks and keys and I was never notified. I've contacted brown management the past few weeks and I finally was able to get a hold of someone.. Erin returned my call after leaving her 5+ messages and first thing she said " Ur account is up to date, how can I help?" my message clearly said I can't get in the poool and I need keys, and who asked you to look at my account???? And yes I know I am up to date and have a credit on my dues too!!! Shortly after she said the cost is $10. I am not sure why I have to pay for new keys when they changed the locks without any notification. I would understand if I had lost my keys and would be glad to pay for replacement but that wasn't the case. She then transferred me to Tim. Tim is the rudest, unprofessional, unethical person you can ever speak with. When he answered the call he said he wasn't the manager of my community, so I asked why was I transferred to you then? He said you clearly want to know the cost for the keys... umm that's not true but maybe you can answer my question Tim, When I asked him when was the locks and keys changed and why I wasn't notified? his response was he can't get me the answers cause he was in the middle of a task.. Shortly after I hung up the phone, intentionally. He called me and said we got disconnected and I told him, no I hung up on you. His response was that's rude.. And was being sarcastic.. So I hung up again, he continued to call me.. I told him he is harassing me and needs to stop calling me back. He is definitely not right for the job, he is not a personable and he is clearly there to make homeowners life more hell!! I would like to speak to Montecito Estates manager. read more

Seems like the reviews are very hit or miss and largely dependent on your assigned property manager. Thus far it has been nothing but difficult receiving returned calls or updates in any type of timely manner what so ever. When calling multiple times due to no call back, be prepared to receive a horrible attitude and the feeling that you are bothering your manager! They are very quick to send tickets, have your car towed or send notices about things you are not doing, as the homeowner- yet when you need assistance or are attempting to hold them accountable for their lack of urgency or productivity in various matters, don't expect much! Homeowners beware! I would never buy another property managed by this company! read more

Our community manager, Kathy, is awesome! She is quick to respond to issues or questions and always explains the processes in easy to understand terms. She is always helpful with questions or suggestions. read more

Kathy H. our community manager represents our community so well with her knowledge, patience, guidance and professionalism. She's super responsive and offers the right solutions to any issue we bring to the table. It's such a pleasure working with her. She has a great sense of humor too and it makes working on all the pressing issues an HOA deals with more pleasant. We feel so grateful to have her on our team! read more

zero stars!!! They are horrible! their lack of communication says much of how this group of people do not care for the community. We are a management company and manage a home that has had a roof leak issue, Sheryl Johnson who is the "association manager" has not one time called us back after several messages and emails within a 2 month period... Yes, 2 months!!!! come on lady, its not that hard to pick up a phone or sit in front of a computer for just a few second to at least let us know you received our messages. I deal with HOA offices daily as part of my job and not one single HOA has had given us poor customer service like Brown Management. I honestly do not blame the Brown management, but they should pay close attention to the type of people they hire to represent them because obviously they are not doing their job. After 2 months of emails and voice mails, the receptionist called back requesting a management agreement which I emailed to them, couldn't they tell me they needed this two months ago???? I am very frustrated, not only because of their lack but because this has caused the home secondary damages in which will now cost the owner extra expenses! read more

Debi is our current property manager and has been for the last few years. Of all the property managers I have worked with; of most people I have worked with for that matter, Debi stands above them. She is smart, professional, organized, timely and friendly. She makes property management seem easy (and I know it is difficult.) read more

I live in Sossaman Estates which is managed by Brown Community Management and Tim Macica is our community manager. I have been nothing but pleased with the service they have provided since the day I moved here. Tim and his staff always go the extra mile to keep this community in solid financial shape and they have been an amazing resource to our community in regard to helping us find qualified vendors. I highly recommend Tim and the staff at Brown Community Management. read more

Over the last few days I needed the assistance of Brown Management to help me resolve a few issues with my HOA fees. I had the pleasure to work directly with Lori! She is amazing. She absolutely wouldn't stop until everything was resolved for me. This organization is well run and knows what customer service is all about! Bravo! read more

I'm a Real Estate agent, and I deal with HOA's in my business all the time. I found Brown Community Management to be a pleasure to work with. Responsive, knowledgeable, informative and friendly. Clients and other residents I know in Marlborough Park Villas also had nothing but positive things to say about the management. I wish all were this good! read more

They are a great business and they are always helping and always there to answer. I couldn't imagine a company more reliable than brown. You should always choose them read more

I have been dealing with Property Managers for over 35 years now, both personally and professionally. I have never had the pleasure and I do mean pleasure of dealing with anyone more professional, courteous and efficient as Millie Lawton at Brown Community Management. I understand that there are HOA rules, which on any given day, all of us can either love or hate. But if I ever have to speak to Millie, I know that she will be honest, fair, and reasonable about any question or issue that I have. I wish that not only all HOA Manager's could be as good as her, but that I could deal with more people like her in my every day life at other businesses. Thank you Bob Brown for having such an exemplary team member! read more

Tennille Laidlaw does a very good job managing issues and challenges at Springtree Condos. She is very resourceful and creative. Thanks for your expertise and efforts! Steve Davis read more

Bob Brown and his team set themselves apart from the other property management companies I have worked with. There is a personal investment that goes beyond just doing business. We are only in the transition stage, but they have already been more supportive to us than other companies and we haven't even begun to pay them yet. Looking forward to a long and successful relationship! read more

Working with an HOA is never fun, but thanks to Millie Lawton it has been a pretty easy process to get my concerns dealt with. I think the main difference with Millie is that she truly cares and is empathetic to your situation. I feel lucky that she is the rep in charge for my neighborhood. Thanks Millie! read more

I would like to give a higher rating, but at our annual HOA meeting this week, our manager from Brown Community Management came totally unprepared. We are a very small community of 22 townhomes. There is a proposal to change HOA assessment percentages and a notice to discuss this issue was sent to all homeowners and our manager 3 months in advance. At our annual meeting with over 70% of units represented, there were no financial records available, the percent increase in last year's assessment could not be confirmed (or even remembered), and our manager asked two residents to leave the room to help count the 16 paper ballots instead of staying to participate in the discussion of the proposal. How could someone responsible for helping our board manage our finances not know anything about our finances and come without a computer to even look them up? There has to be better management services out there for a small community! read more

I have been in an HOA through Brown Community Management for several years now. I understand what they are trying to do. The problem I see in my community and talking to people within the community is that we have two groups living here. Those who care and those who don't. Those who care are constantly getting hammered for violations real and imaginary. Kids leave the basketball hoop out overnight? Violation. Weeds pop up after a monsoon rain? Violation. Neighbors dog craps in your easement. Violation. Neighbor parks in his own easement? You get the violation (True story). The more you react to the whims of the HOA through Brown Community Management, the more complaints you seem to rack up. Those who don't care about the property they are renting or other really don't care what the HOA says or threatens. Their houses are trashed, their yards are trashed, they park anywhere they want and the HOA through Brown Community Management seems powerless to stop it. The latest complaint we received is for not painting our home. We sent the required Architectural form to Brown Community Management four months ago and although we have followed up, we have yet to receive written approval. Today we received a complaint and threat of fines if we do not paint our house. I have heard people comment that you get what you deserve if you you're dumb enough to live in an HOA. Fine, but receiving these kinds of notices from Brown Community Management feels a lot like overreach, abuse of power and/or incompetence. read more

It has just been a horrible experience dealing with these folks. I have been requesting some shrubs to be trimmed for 2 years. These are the responses I have received..."we have received a lot of rain and they grew quickly and "they are out for bid". I attended an HOA meeting and I was told by the board member that if I didn't like it that I need to get out there and trim them myself! Kim sat there with her chin in her hands, about to fall asleep and said nothing when this board member suggested this. Are you kidding me? I pay $115 per month for a home that is only worth $160k! They clearly do not want homeowners too attend meetings, they don't want to be bothered. So unprofessional and rude. It sickens me to have to pay them every month. read more

My experience with Brown over the years has been consistently disappointing. Unresponsive, selective of which residences have violations and, when one does reach a human, they have been haughty and curt bordering on downright rude. Were it up to me, this is not a management company that I would hire. read more

This company allows mean neighbors who have a grudge against the other to lodge silly complaints. They do not check out the alleged violation prior to sending communication out to the resident. This is disgusting. The residents friendly with the Board are favored. I want out!!! read more