great company. I like having an actual office to call or go speak to someone face to face…read more Every Step to the lease capstone kept me updated. . Liking my new home. they made sure all of our questions and concerns were answered.

I have been working with Janelle and she has made the process very simple. The management company…read morehas been very quick on maintenance requests and gets the issues resolved in a timely manner.

We've had many rentals and this was the worst property managment company I have ever used. The…read moreturn over in this company is frequent, the communication is poor and the lack of follow up led to damage of rental property. If you are considering having them manage your property please reconsider.

We have been tenants in one of the homes that the Firebird Housing PM team manages for almost three…read moreyears and they have provided our family with timely support when needed. When there is a maintenance request, it is usually taken care of within 48 hours. There have been several over the years, but they were right there ready to support! The most recent support was given by Nelle, and team, to work with us and the landlords to figure out a way to make the rent payments as we fell on hard times financially. Everyone was understanding and willing to support, while treating us like humans. Life happens, and they were willing to negotiate different methods to get through this time. I am proud to say that we are back on our feet, and Nelle, and team, played a major role in that effort!

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Paid for work not done or done very poorly Charges were…read moreextremely high for poor quality work Did not manage our property well. Did not check up on how poorly tenant was keeping property

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

Jeremy was incredibly helpful every step of the way. He was always prompt with responses, accurate…read morewith information, professional, and genuinely friendly. He made what can normally feel like a stressful process so much easier and smoother for us. He took the time to answer all of our questions and made sure we felt prepared for our upcoming move and lease signing. Excellent customer service truly makes a difference, and Jeremy went above and beyond. We really appreciate all of his help and would absolutely recommend working with him!

Move in was delayed by a night because my move in was processed at 5:00 so I had no access to the…read morehome. This caused two hotel rooms and an extra day of truck rental. Was told that I would receive a call from management about this and haven't heard from anyone yet.

Spectrum has managed our community since 2020, which consists of just 256 homes in Peoria. Given…read moreour small size and limited common areas, our management needs should be relatively straightforward. However, I feel this warrants a response from Spectrum or a representative regarding two main concerns. 1. High Turnover Rate of Community Managers We have had a different community manager every year for the past six years. This alarming turnover raises questions about the company's stability and management practices: What is causing such a high turnover rate? How can we expect effective management and continuity when we constantly change leadership? 2. Poor Accessibility to Management It is frustrating that it is difficult to contact Spectrum Management. I have noticed the following issues: There is no phone number listed on the general Spectrum website or the homeowner portal. The "Contact Us" section offers only three options: email, FAQs, and schedule a call. This situation makes it challenging for homeowners to voice concerns or seek assistance swiftly. After about 32 minutes on hold, I finally reached a representative, from San Antonio, through a local number I found on Google. This is far from acceptable for a professional management company. I am writing this as a review in hopes of getting a response, as I do see many replies to comments.

Since moving to Spectrum, we have seen nothing but positive improvements on literally every metric…read more( on-site improvements, communications, fiduciary-financial guidance and record keeping) special mention to our Property Manager, Amanda, for her Availability, self accountability to tasks, handling issues that come up without delay, and ongoing communications through more complex items!

We have trusted Marsh Management with our rentals for over 20 years, so I admit that this review…read moreis long overdue. Marsha, the original owner, Dennis, the current broker-in-charge, and their entire staff have conducted business with honesty and integrity. They have always been quick to communicate/resolve issues (repairs, tenant/HOA concerns etc.) in order to maintain the good condition of our properties. This is a benefit to our tenants (some that have been with us for over 15 years) as well as us. I appreciate all they do, and would recommend them without hesitation. Thank you Marsh Management!

DO NOT RENT FROM THEM AND IF YOU ARE A HOME OWENER DO NOT USE THEM (Unless you are ok with them…read moremaking money off of your tenants). We rented with them for 1 year, We had a few repairs that they needed to fix and while they were responsive, WE PAID for all of them. The most recent problem is that when we have moved out they sent us a charged for $325 for cleaning the apartment (it was a two bedroom apartment that was CLEAN!). They claim that since we forgot some stuff in a cabinet and the vents were no spotless they had to clean it again, It would have taken a cleaner 10 minutes to do what they claim we missed. Before we left paid for the carpet and tiles to be professionally clean and that was NOT ENOUGH, they had to hire somebody to charge $325 for cleaning 2 sports! Also they sent us an invoice from a cleaning company, I called the number and the lady told me SHE DID NOT CLEAN OR GENERATED THAT INVOICE. Dealing with them is a nightmare. Out of our $2000 deposit they took $400+ with vague charges, like the cleaning and "Tenant Charge" for $75. I CANNOT STRESS ENOUGH, DO NOT RENT FROM THERE IF YOU CAN AVOID IT!

Diana managed our property for three years. Best decision we…read morecould make. The relatively small monthly fee was worth every penny. No headaches, no worries, and no hassles. We were fortunate she found excellent tenants. Repairs required during the three years (water heater, garage door, plumbing), were done at reasonable costs and with no effort on our part.

I was very unsatisfied with this company. They did no follow up of explanation, took my money told…read moremy my room mate did not have the credit and closed me out. they would not speak with me or have the courtesy to give me a call. There is no customer service, the "manager" I dealt with, or tried to anyways, his name is Kory Monfort, I wouldn't recommend calling him, he's checked out

Even though we didn't wind up utilizing this company for our rental needs, they provided a very…read morewarm and excellent customer service experience!

I would not even give them 1 star. The worst!! Mismanaged from the beginning w/ Jared, the rental…read morewas not even close to being move in ready, no blinds on the windows, cigarette butts all over the patio, lights not working, front door not shutting all the way, trash in the apartment, no keys were given and the lock box remained on the door, people were looking in the windows because the ad was never removed. I do not recommend working with this management company.

4 weeks ago I reported some furniture around the garbage dumpster, it has happened many times, to…read morethe association and pride management. No one responded to the call or the email. I call again and sent another email. Finally Austin the contact for our community answered the call, no follow up from him nothing. I called the emergency line since no one was answering in the office, the person that answered, lectured about emergency protocols. For me is an emergency it has being going on for a month and now the garbage is overflowing out of the area. The garbage collector will not pick up once the dumpster is not accessible. I have cleaned the area a few times for him to collect the garbage..... Who can help us??

Update this company is still trash. They didn't follow through with our auto debit then ended up…read moredouble charging us a couple months which i caught. After a week i call back AGAIN asking why they haven't returned our funds and the woman on the phone asked if she could just put it towards future payments because they're behind on sending overpayment assessments out. Which is insane and now I'm wondering how often does this happen?? This company is super shady. I encourage everyone to report them to the BBB who have issues with them. They need to be shut down IMMEDIATELY.