I had an exceptional experience with Air Rx over the years. Their technicians (John lead…read moretechnician, Aiden A/C technician, and Anthony quality control technician) arrived right on time, responsive to my A/C concerns, extremely professional, and thoroughly diagnosed my AC issue. When these professionals diagnosed the cause for my system outage each A/C professional gave their in depth assessment and explanation on how to proceed with repairs and bringing my system back online. They fixed the problem quickly, and my system has been running with reliability. This is a team effort with each technician having unique insights and they truly care about establishing and maintaining honest and responsive relationships with their customer. I have known members of this team before becoming AIR RX. Previously known as Texas Air Masters and I followed this team from each individual be it John, Adriana, Olivia, Anthony, Aiden, and all the members. Mary started this professional team and they will earn your business as an exceptional HVAC company in San Antonio.Highly recommend!

excellent customer service, very helpful, professional, good price, have used their service for…read moreyears

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

fter an unexpected water heater break, I searched for a real plumbing company(not a handyman) that…read morewas also fair and reasonable on price. Aaron and Jose did a great job and were professional and efficient. Everything was done correctly and explained to me before and after the job was completed. Miguel helped me on the phone with a quote and scheduling along with payment options. He was courteous and extremely helpful. I probably had some form of contact with him via phone, text, or email nearly 10 times and each time he was helpful. 5 star service from Mai Vu Plumbing and will use again in the future.

Mai Vu replaced a water heater for us through Home Depot. They are very communicative, which is…read morerefreshing today. The install took a little longer than I expected, but the plumber was professional, did a very nice job, cleaned up the mess afterward.

Allright Plumbing was recommended to me by a business associate that had contracted services with…read morethem on multiple occasions in the past and assured me that Ray Saur, Master Plumber was honest, dependable and had always provided quality work. We contacted Ray and explained that we wanted to replace all of the plumbing beneath our mid-century home in conjunction with a foundation leveling project. Ray sent a fair quote, we accepted and moved on from there. Ray pulled the appropriate permits, he and his associate performed all of the work to specification and to completion, the project passed city inspection and that of a third party engineer. They also cleaned their work site completely. Throughout the process I found Ray to be very communicative, friendly, professional, thorough and a decent guy. Going forward, I now have a plumber to call and recommend Allright Plumbing wholeheartedly. Burton Chase

Found this individual to be rude and would not answer questions. Quality of his work was…read moresatisfactory but would not deal with him again

Same day service - prompt & educated on needs to maintain a working AC !! Definitely keeping his…read morenumber handy :)

We had this provider come out under American Home Shield. Darrell had a LOT to say about how he had…read moredone this for 30 years, spent a total of about 15 minutes actually working on the system, another 20 talking our ear off about nothing whatsoever, and left us with "use some Drain-o on the pipes and you'll likely need a plumber which will cost you more money." Worst service ever. You will not get your system fixed with more than a screw driver and a few beers and some porno references.

Mr Ed Leigh's service was recommended to me from another person who has previously done excellent…read morework for us. Ed, the owner sent two workers to us promptly after we contacted him. We had a leaking shower valve. Once his workers saw it, they gave USA good resolution to solve it at a reasonable price. They went to buy the part after giving us a free estimate. It was about two hours and everything was fixed. We highly recommend this business.

Edd Leigh is a wonderful businessman. He stands by his word and we highly recommend him. We bought…read morea new ac unit that he and his son and team installed and it turned out to be a dud due to no fault of theirs. He came out several times very quickly to repair it. The last time it broke he said that's enough and took it back to the company and got us a brand new unit. Every time we called him he responded quickly and friendly even though it was a frustrating situation. He will be our go to ac guy from now on. The last time we had an appointment day of installation and they did all the work without us home outside and patiently waited for our return to complete the job inside. These are good people that will treat you right.

We needed some expert help in hooking up a power box outside the house. The guys who came out were…read moregreat. They got the job done quickly and perfectly. That was a year ago and the outdoor electrical outlet has worked great. When it comes to the skilled trades every homeowner needs three: a good electrician, a good plumber and a good HVAC guy. Winter's Electric is our go to for electrical work.

Excellent company to do business with - They go the extra YARD! Quality work with qualified…read moreelectricians. Wired my new 2300 SF home 2 years ago and have zero issues. Thanks - Greg Winters.

Can't say enough good things about Joseph Lopez and Brian Tyler refrigeration. So polite and…read moreknowledgeable and quick to respond, even before a holiday. Got my problem diagnosed and fixed quickly. Price was very fair. Am recommending him to my neighbors and will be using him for all my AC in the future. So many of the large outfits are just out to upsell you, or even rip you off. Fantastic to meet somebody who is ethical and honest, and a nice person to boot.