I'll preface with this: the flowers were beautiful and well put together. If you're fine with a…read moregood product and rude service then ignore this. They took my credit card over the phone which I figured was for a deposit in case of no shows. Instead they charged the full amount without telling me the total. Unprofessional. After spending some time trying to find out where in the building the store was located I walked in and told them I was there for a pick up. The older man there just stared at me until one of the other workers kindly helped me out. If you're going to charge top dollar you should show some courtesy to your customers. Wont be coming back.

I live in Jacksonville and found Urban Orchid online. Based on the reviews, I ordered an…read morearrangement to be delivered. Urban Orchid did not disappoint! The person taking my call was terrific. I didn't know what I wanted - told her to just make it "pretty". As you can see from the photo, it was perfect! Cleveland is so lucky to have such an amazing florist!

I'm not local to Cleveland, but my best friend lives in Lakewood and I needed flowers delivered for…read moreher birthday. I ordered a small arrangement from here and had it delivered to her. I spoke with Emily on the phone and she was so sweet helping me figure out exactly what I wanted for my friend. We had a little bit of a complication with delivery, but they were so helpful in sorting it out. I highly recommend stopping in here if you're local or using them for delivery if you aren't.

Blossom is my favorite local florist in the Cleveland area. I have received flowers from here as…read moregifts, been in to make my own bouquets at the flower bar and taken their workshops. All of these experiences have been wonderful, the staff is so friendly and helpful. Bonus points for the time I sent a colleague here to get a last minute gift for his wife, I had him call with total confidence they would create something beautiful and get it to her ASAP. They did and totally saved the day.

I placed an order for a funeral arrangement through the Chambers website. The arrangement I…read moreselected was the "large" size and cost $90 + shipping. The arrangement that was delivered was tiny (something the size of a flower girl's basket). I was so embarrassed. I can not recommend this florist.

You can just stop in and request a customized arrangement or simply cut flowers. Service with a…read moresmile. A standard in the area. Personal attention and innovative designs.

Flowers delivered quickly, fresh & exactly like the description in the picture…read more Worth every penny. Highly recommend!!

The owners always create magical designs that have recipients smiling. Worth every penny dollar I…read morespend!

Had flowers ordered for my grandmothers' funeral. Large order 900$ plus tax. This including both my…read morebrothers, and my father and self. Asked for easel arrangements. Wanted full flower arrangements and were willing to pay extra to make this happen. All sibling arrangements were to be the same except different colors. They were not. My specific easel was pink Roses and Lillie's. Flowers showed up to the funeral home wrong, missing Lillies and not full at all. I had maybe 20 small roses and 6 inches apart between each flower. So not full either. My mom saw them first and sent them back for Lillie's to be added as that's is what we paid for. I show up to the funeral home and see what they delivered. My heart sank with disappointment ---They looked terrible, wilted, beat up, and sparse. I mean terrible. No joke-- Wilting and browned, dead. My brother's easel didn't even make it to the next day to the church service/burial. We could not go into the store because they are "closed for covid" it's Jan 2023.. We called to voice our upset and "Lynn" who told us it was "well worth the price" then put us on hold for 35 min and waiting for us to hang up, never returned. That is how they treat people grieving. Rip them off, send dead flowers and then never return to the customers on "hold". Do yourself a service and don't go here.

Didn't get to go inside to get last minute flowers…read more They are closed to the public due to covid, even though covid is over. Phone and delivery only. I unfortunately order by sight to know what I'm getting.

My sister in law ordered an arrangement...she lives in New York State. I sent her a picture of the…read morearrangement and she said that is not like the picture that I saw...for one thing, there were 4 roses instead of 6..She was going to call and complain bur she said "I know they are going to say substitutions " There were no substitutions that I could see. She wrote " I am so tired of being taken of advantage of"

Ordered a succulent gift and it was nothing like the online photo and didn't even have succulent…read moredirt in the planter. They put a few rocks but it was evident they just shoved a few succulents in a bowl and delivered. Terrible quality. Tried to call when I saw it but no one ever answers.

Flora by DreRose was a wonderful experience from ordering online to the delivery. The flowers were…read moreabsolutely stunning. She even sent me a picture to confirm they were delivered. I highly recommend this place. 5 stars for sure!

Contacted her kind of last minute for a somewhat big order for a bridal shower. She responded so…read morequickly (left a voicemail on a day they're closed and she contacted me that day!!), and was so kind and helpful. She hand delivered the flowers to my home on a date and time I requested, with flowers already trimmed and looking amazing. Will definitely be buying from her again

For years we enjoyed arrangements for special occasions from Brennan's Floral…read more If we hadn't moved to Avon, we would still be using their services.

I've always had a great experience at Brennan's and keep going back for the customer service. I've…read moregone in for arrangements for many occasions.. the passing of a friend's family, first dates, celebrating job wins, day of the dead.. and every time I leave with the perfect flowers and a smile on my face. There is a woman who works there whose name I'm unsure of but she has helped me make the perfect bouquet many times. I give my budget (usually $15), some colors I'd like or specific flowers, and we build it together until it's something I'm happy with. I went in once and needed 2 bouquets, 1 for a passing and 1 for a date and was able to leave with 2 very different arrangements. Always fresh, always beautiful - I couldn't recommend this shop more. And great to support local!! Also of note, I went in to get flowers for an LGBT+ occasion and was met with nothing but kindness. Very sweet shop, great for anyone and any occasion!

UPDATE: I ordered two sets of Mother's Day flowers for my mother. I spoke to one of the rudest…read morecustomer service women I've ever had the displeasure of having contact with. I inquired about my mom's second set of flowers because she only received one thus far. I was told in a snarky fashion that it wasn't ready yet and there are no timed deliveries for Mother's Day and then hung up on, which shocked me. They've normally been very polite. They did arrangements for my wedding and other occasions. Flowers are usually very beautiful, but today's customer service left me wondering if I'll ever use them again... it's a shame.

Bought a dozen yellow roses for my son and daughter in law for their anniversary, she loved them,…read morethey were beautiful!