New ownership took over this place many years ago and since that time it is a very very different…read moreplace. When Dr. Ward owned it, it was like a family run, practice with individualized, caring, and exceptional care. The new owner of the practice actually told my family to find a new provider. I am not going to get into the specifics because of HIPAA, but I can tell you it was a bogus matter and I hope he suffers the consequences of his ridiculous, irrational decisions. This review was sitting in my draft menu for sometime, but still felt it was relevant to post.

The staff are wonderful. I love that I have a nice hometown ophthalmologist that offers evening…read morehours on some weekdays to accommodate working families, in addition to the latest technology that enables you not to get photos of your eyes instead of getting eyes dilated. Great option! Eye pressure test is also not as frightening as it used to be with the forced air. So happy that I don't have to drive miles and miles for quality eye care. Thank you so much - couldn't ask for more.

Dr Chase is a very experienced eye doctor who's been in town with his own practice for a great…read morenumber years. He's even had the same secretary for most of that time. He's Thorough and explains what he's doing and what he observes. He's prone to an amusing story or 2 if you're lucky. No complaints from me!

I love Dr Chase. Have been seeing him for 25 years. But now that it's owned by Appleton Eye, its…read moretotally different. When I called to make an appointment they told me my insurance was no longer accepted there. You would think that they would have at least called their clients to give them a heads up months ago, instead of waiting until they needed an appointment. No recommendations were given on other businesses that take my insurance (Davis Vision) Just we don't take your insurance anymore...bye

I broke my glasses the other day and I also was overdue for a new pair. I have a eye appointment…read morecoming up, so the new pair will have to wait till I get my new prescription but the old glasses really needed fixing stat, so I decided to check this place out today since the reviews were so good! Well Yelp did not fail me - one of the lovely ladiesn at Heller Eyecare fixed my glasses free of charge and did it quite quickly even though there were indeed broken! Needless to say I will not hesitate to strongly consider them when I am ordering my new glasses. The selection there seemed very large and the fact that they are open till 6pm sometimes is very helpful. Thank you again to whomever helped me, life is too short to go around with taped glasses!

Office staff seems to be more interested in skipping out on office hours than doing their jobs…read more It's too bad - the doctors are great.

I like Dr Foti. He is my optometrist. He doesn't use the thing for glaucoma that squirts air into…read moreyour eye. He also takes time to answer my neurotic questions about contact lens best practices. I'm so glad to have a great optometrist. I mean he gets the job done. I like it. TBH I saw some low rating reviews. I don't know what it was like for those people in those experiences at those times, and I respect that. But I like this office. they are super helpful to me. The thing about an optometrist is that to a certain extent it isn't your favorite pizza restaurant, where the heights of taste can keep increasing to infinity. i go every 18 months and it is pretty straight forward what you will get. and Dr Foti does all the things that should happen in an eye appointment and he is a nice person. i mean what more could i ask for except like free pizza

Very impressed with Dr. Foti, very professional with a fantastic staff. Very informative to my…read moreentire family. I would strongly recommend Dr. Foti.

I've been coming here for over twenty years. They are everything you'd want in a local business…read more They practice the disappearing art of opticianry. The staff is licensed and takes careful measurements to make sure your lenses are correct. They stand behind their product and you can swing back for adjustments anytime. They will remember your name and take care of you here. Go to a big chain if you're looking for cheap, mediocre glasses in a hurry.

Having spent over two decades in the community, I decided to go back to this place again…read moreconsidering that maybe my past experience was one off. Boy, I was wrong. They insulted, literally "insulted" me and my family for coming back and refused to serve unless I took down the review. I was not aware that putting an honest review bars you from going to that place again. I would have removed it anyway or put in a good review but this experience was way too poor. I honestly felt racially profiled, a clear look of xenophobia at the front desk. I stay put and give this place a 0 star and I refuse to take down an honest review. If you make mistakes, own it rather than insulting and trying to put the blame on the other person. worst business ever.

I had a truly wonderful experience at the Warby Parker in Lynnfield at MarketStreet. Dr. Chiang was…read moreespecially attentive and genuinely cared about my needs. He took the time to explain what he was looking for in my eye exam, especially as someone with Type 1 diabetes, and broke everything down in a way that was easy to understand for someone who isn't very science-savvy. His thoroughness and communication made the appointment incredibly reassuring. Kerry Ellen was also an outstanding representative of the company. She provided fantastic customer service, offered knowledgeable and professional guidance in helping me choose the right glasses, and was consistently attentive throughout the process. On top of that, as a Type 1 diabetic, I began experiencing low blood sugar while in the store, and she thoughtfully brought me fruit snacks to help bring it back up. That level of kindness and going above and beyond the call of duty was exceptional. Overall, this location delivers top-tier care and service. I couldn't recommend them more highly.

Excellent experience start to finish. The staff immediately greeted us and checked my husband in…read morefor his eye appointment. The dr was very thorough and my husband selected two pairs of glasses. We were really impressed with the selection and attention to detail. You can really customize your lenses, the tint shading and color. This was probably the easiest shopping for glasses we've had so far. 10/10!

This is a practice that takes care of you through and through! I had been a patient of my former…read moreoptometrist of 10 years, but my insurance changed and I was unfortunately not within that network. I was skeptical to find a new doctor and establish a new relationship. When I made my first call to schedule an appointment, a kind lady, Lori, was there to assist every step from benefit coverages to limitations. Those are the bedside manners that I highly value. Today, I met Dr. McHale and I am thoroughly impressed. He's very down to earth, mild-mannered and explains in detail of all your eyes' health and needs. He directs you in the right path of correcting your vision. He's one of a kind. Typically when I think of most doctors who's been in their practice for a while, I have noticed a certain type of pompousness. This guy was none of that. It was a great experience and great first visit. I can't recommend his practice enough.

Very disappointed w/ my last 2 visits . Dr McHale tries to…read morecome across as caring but he does not listen well as he juggles more than 1 guest at a time . His communication (both written and oral$ is extremely lacking in clarity. He talks in terms he assumes I understand and when I tell him I don't , he gets easily annoyed. He actually hung up on me when I continued to share my frustration and ask more questions. He changed my eye glass and my contact prescription and both are incorrect . My vision is blurry wearing the contacts and I can not read anything with the glasses on and yet he will not take ownership of this problem . His responses are so uncaring and leave me so frustrated . I would not recommend him .

Went to Lynnfield MA store. fit sunglasses. Chanel the sales assistant was wonderful. took me…read morethrough many different pairs with patience and honest options. she was amazing!!'

We had a bizarre and extremely unpleasant shopping experience here leading to this very long,…read moredetailed review. The short version is they refused to accept insurance even though they are in-network -- AFTER they confirmed our coverage, AFTER they pulled authorizations, AFTER we shopped, AFTER they rang us up with the insurance deduction. Very rude about it as well. My insurance company tried to intervene without success & Lunette never even responded after I filled out their own online customer service form. I will never return to this shop and I hope that no one else has such an awful experience at this chain. Lunette got me in the door as an in network VSP provider. But, I am not paying cash for something that I know, Lunette knows, and the insurance company knows is covered. If you don't like the contract reimbursement rate, please don't sign on to become an in-network VSP provider. Don't pretend that you can't take my insurance to get cash instead. Shame on Lunette. Full details ... I went in to look for sunglasses for my husband & daughter who do not need prescription glasses. Lunette is in network for VSP insurance & we have coverage which allows us to use our frame allowance for nonprescription blue light glasses or non prescription sunglasses (it's called LightCare and it's part of our regular VSP policy). A woman with glasses and short white blond hair (later found out named Jennifer) took my husband's and daughter's info from me and looked up our VSP insurance coverage on Lunette's computer system. She confirmed each of their benefit for non prescription sunglasses under our plan, as expected. I then called my husband & daughter to come join me from a nearby store to try on some pairs. They both shopped for about 15-20 minutes, picked out their sunglasses and left so I could pay and they could shop elsewhere. Jennifer seemed frosty to us while they shopped -- flat, no smiling -- but I didn't take this personally because anyone can have an off day. After they left, Jennifer once again confirmed that our selections were within our coverage and then she rang me up, deducting our insurance. I went to hand her my card to pay but asked about the balance -- it was slightly higher than expected. My questioning seemed to annoy her as it had to do with the taxes, co-pay, etc but said she needed to call her manager to find out. AND she said ... I don't even think we can take this insurance anyway. What? Yes, please call your manager because I'm certain this is covered and I'll call VSP. Jennifer went in the back, came out shortly and said my manager said we can't take your insurance! No apology. She was just rude, like she did not care at all that she wasted our time and would not take the insurance. In fact, she seemed smugly satisfied. I was in shock. AFTER confirming the coverage? AFTER ringing us up? AFTER pulling authorizations? AFTER actually deducting the insurance? I did not know what to say. They wanted me to pay fully out of pocket for something that was covered by my insurance?! No thank you. I was very confused and upset and just left the store. Meanwhile, I got through on my call to VSP. Heidi F. at VSP confirmed our coverage for these sunglass purchases ($200 allowance + 20% for anything additional) AND could see that Lunette had open authorizations. Heidi at VSP stepped in and called the store directly thinking it was just a simple mistake of not understanding how to complete the transaction. Nope -- not a mistake. She spoke to Jennifer, who did not budge. Heidi's hands were tied and she said we should absolutely shop elsewhere and use the insurance. She closed the Lunette authorizations and opened a VSP grievance. Again, shame on Lunette. So sketchy, dishonest, and under-handed. (Fortunately for us, after the Lunette debacle we ended up at Market Square Optical in Newburyport. It was a breath of fresh air. Adorable shop with a great selection of frames. We purchased the same 2 pairs of sunglasses and they happily accepted our insurance, nicely explaining the small out of pocket balance. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. Thank you Market Square Optical for saving the day, for valuing your customers and providing a lovely shopping experience.)

Unprofessional. Staff sitting around dressed in jeans and sweatshirts. The office is completely…read moreoutdated! Not 1 bottle of hand sanitizer in the office. You wait for over an hour for dr Latina and not even told you just sit and sit and wait . Never again.

I love this place... I bragged to my coworker about this place, how quick and easy they are here…read moreand how pleasant it is to have Richard doing the exam, that my coworker decided he would give them a shot... well I was right, he decided that's his go to place from now on, it's the best place I've been to and the price is way better than any other place I've been.

From the owner: New England DOT physical exam MA - a one-stop shop for physical examinations for those who are…read moregetting licenses in Massachusetts for driving heavy vehicles. DOT physicals are a requirement for all CDL holders, truck drivers, and many other professions. Many people have the misconception that DOT checkups are just about filling out paperwork or passing an eye exam. But in reality, they're much more thorough than you'd think!