Dr. Blackwell and his team were incredible. I had to bring my 12 year old in after an ankle and…read moreknee injury yesterday. From the minute we walked into the Upper Arlington office, every single staff member was kind, professional, knowledgeable, and on time. My daughter kept nudging me to exclaim how "nice" each person was to her. Dr. Blackwell, his PA and Sam, who helped fit her with a knee brace, took great care of my daughter. I never felt anyone was in a hurry and they each took so much time to listen to and assess her thoroughly. As a doctor of physical therapy, I am acutely aware of how special this circumstance was and HIGHLY recommend Dr. Blackwell.

So I have 3 healthcare insurances. The last 2 insurances are Medicare and Tricare for Life. I'm…read morevery specific when I give my insurances on how they were billed etc. On July 14, 2023 and again on July 24,2023 I stopped into their billing office and told them if they billed correctly I should not receive a bill because Tricare for Life is a wrap around for Medicare and whatever Medicare doesn't cover Tricare for Life covers 100%. When Tricare for Life is billed either correctly or incorrectly I get notified staying they covered xyz amount or they state due to x probably they didn't pay and I'm not responsible for the bill because of their error. ortho one states I owe $283.61 and never billed Tricare for Life and since we're now rolling into 3 years after the fact----Tricare for Life will probably tell them to go kick rocks. I have NEVER received any correspondence about this from Tricare for Life which means they didn't bill. What's sad is these places are notorious for partial billing and sticking the patient with what's left over-----why accept $75 from Tricare when I can bill the patient for a higher amount of $284.61 I've explained it to them repeatedly and yet they still have not billed Tricare for life and yes they accept Tricare for life. Sad really. I currently have a text stating I owe $284.61 and it's their error not mine

From the start my experience was so positive. Very engaging and knowledgeable. My visits with Dr…read more Dapore really helped manage my condition.

I have a thirty-three degree scoliosis curve that was just discovered two summers ago when I went…read morein to have x-rays taken for my sprained shoulder. I was super freaked to find out about my twisted spine, even more so when I started researching the surgery that corrects it. Let's just say it involves a pneumothorax, rib removal, metal rods/bolts, a few months of strict bed rest, and at least six months recovery to normal activities like brushing your hair and bathing yourself. Ugh. From the ER where I found out about my spine, I went to my family doctor, then a pain specialist (though I was in no pain), then to get more X-rays, then to a neurosurgeon in Marion who made me do a circus dance and measured me from just about every angle. The neurosurgeon said I was okay and that I just needed to be monitored via X-ray every five years or so. I was relieved and happy to hear that I didn't need the surgery. I avoided getting a second opinion because I was too afraid of someone telling me that the Marion surgeon was mistaken and that I needed surgery pronto. But, I recently mustered the nerve to visit Dr. Jason Dapore for a second opinion (and just to get a doctor closer to where I'm living now). Dr. Dapore is everything I hoped he would be. He is prime age for a doc - not too old and set in his ways, he is young enough to know about new technology and procedures. But he isn't too young so as to be inexperienced. He made me do the circus dance again and looked closely at my X-Rays. He let me ask him a zillion questions. He was very patient with me. He reassured me that I do not need the surgery now, and probably won't ever need it if I keep my back strong and flexible. He set me up with a physical therapy team in the same building where I'm learning a lot about and already feeling better about being proactive with my scoliosis. The rest of Dr. Dapore's staff is also excellent, and the building is top-notch. The waiting room is large with many options on where to sit and a skylight at the apex of the room. There's also a good variety of reading material from Highlights to Entertainment Weekly to the Dispatch. The ladies at the front desk even make an effort to memorize your name and pronounce it correctly. Plus, the two bathrooms in the front (bathrooms are my niche) are big and always clean. I would give Dr. Dapore 6 stars and a hug if I could, but alas, five will do.

Great care. PT work outs was exactly what type of care I need. They are the nicest and fun bunch of…read morepeople in the office I go no where else.

Last year on Halloween night, while attempting to run to plug in some ground displays in my front…read moreyard, I fell and slammed my head onto the ground and cement sidewalk. After a very painful night, I decided the next morning I should probably go the E.R. at St. Ann's. But, then I was transported to Mount Carmel West, because St. Ann's didn't have a trauma team. They performed surgery to repair my first two vertebrae, and rings under those. After several weeks of intensive inpatient therapy I was told that outpatient therapy would be setup for me. We decided to go to WESTAR Rehab and Sports Medicine in Westerville, where they could work with my traumatic brain injury. WESTAR staff provided an extensive, therapeutic, personal and professional plan of action to help me regain communication skills, cognitive functioning, day-to-day motor skills, and physical strengthening and balance. The primary P.T. assigned to me was Rhyan, who oversaw my whole plan of therapy at WESTAR, my Speech Therapist, Jenna helped me regain some of my cognitive functioning, increase my speech skills, make substantial gains in creating thought patterns, to put words together to produce coherent sentences and even develop tools to help with my difficulty when swallowing. Whereas, my occupational therapist, Chelsea, helped me develop writing skills, and due to my broken neck, and lack of movement, boost some of my motor skills. Both Jenna and Chelsea were always friendly, helpful, supportive, engaging, and encouraging. After working with OT for several weeks, Chelsea decided I should understand some tough news: due to my broken neck, and inability to turn my head far enough either way, (to the right, left, up and down) I should think about the fact that I may have to surrender my driver's license. Not only was this hard news to hear, but we could tell that it was really tough for her to deliver it with us. With tears in the eyes of all of us, I sort of anticipated the inevitability of her words. I knew I would not be safe on the road to myself or others. But, Chelsea obviously empathized with my dilemma. Jenna and Chelsea, as my speech and occupational therapists were seen several times a week for nearly eight months. Both of these people were always personable, courteous, fun, and helpful as they pushed me out of my comfort zone to challenge myself to develop and increase my cognitive skills to think more clearly, express my thoughts and ideas, to increase my long-term memory skills, and to learn and practice methods for developing alternate ways of thinking when I had trouble coming up with the exact word or phrase or remembering thoughts, ideas, persons and things that I wanted to recall when speaking. I learned new ways that helped me speak with increased volume and clarity. Due to my fractured neck and subsequent surgery, I had difficulty swallowing some foods, but especially medicines that were very big, yet the doctor had ordered them for me to take. I couldn't cut them or crush them into smaller, more manageable pills because they would lose their potency. My difficulty with swallowing was evaluated by Jenna, my speech therapist and I was taught methods that would help me swallow with less trouble. (Putting applesauce in a spoon with one pill at a time, was especially helpful even with the largest of pills.) After some time and continued therapies with my neck, my surgeon told the physical therapists at WestStar they could now focus more on strengthening and manipulating my neck. So, my PT instructors, Rhyan (my primary PT, responsible for overseeing my progress), Vikki, Shawn, Mikayla, and Vince were all given carte blanche to direct their therapy regimen in the direction of my head, neck, and shoulders. I was involved with speech, occupational, and physical therapies for a long time. As a result I am doing so much better. But, for a time, I thought some of the equipment came to my therapist's directly from the dungeon of the Marquis de Sade. It sure felt like it. However, I am stronger, think and talk more clearly, and can write more legibly and physically grasp things much better. I wear my gait belt each day so others can support me more easily and use my walker for mobility. I surrendered my driver's license. That won't change, but I'm ok with that. All of the staff at WESTAR helped me to accept the things I can't do and to appreciate the things that I can do. Later, my wife's orthopedic doctor suggested that she have some PT, also at WESTAR for her back pain and then her shoulders. She is still undergoing PT with Emily as her primary PT, but also working either with Rhyan, Mikayla, Shawn or Vince two-days-a-week. Should you ever be in the need of any therapeutic help in these areas, I recommend talking to your doctor about WestStar Rehab and Sports Medicine in Westerville, just off of Cleveland Ave.

Minus a whole constellation of stars for having an unclear billing process that cost me nearly a…read moregrand! Okay, maybe not a whole constellation, but at least one star.

Wonderful experience! If you need physical therapy, this is the place to go. And if possible, ask…read morefor Heather, although I'm sure others are also good. They are on time, efficient, and extremely helpful! Take all the questions you have with you, they will find the answers! I have had physical therapy at another facility in Columbus, and while it was fine, it wasn't nearly as thorough as McConnell.

Dr Reilly really knows how to treat his patients. He how to get my neck and back to crack. What a…read morerelief! Dr Kevin Reilly is highly recommended!

Really great Chiropractic care. Therapies come with price of adjustment which is great. I would…read morerecommend them to anyone. Checking in is easy and very little waiting.

Dr. Diorio has been my primary care provider for over 25 years. He can be difficult to get an…read moreappointment with because he has a full roster of patients, but once you are in the office, you don't have to wait long to be seen. He listens to all my concerns and never makes me feel rushed. He uses a combined approach of Eastern and Western medicine which I find incredibly effective. He's as likely to recommend treating a condition with acupuncture as he is recommending a drug. He's a wonderful doctor and I am grateful to have him. I've never met another doctor like him.

I am writing about another SportsMax location on Polaris Parkway - but they are one and the same…read moreorganization with doctors working from multiple locations. I actually started at this location a LONG time ago (and about 3 doctors ago within this practice). My original doctor is still here (I think) but I changed when my office ended up right next to the Polaris location. I initially got connected to the practice through a referral to a doctor who had expertise in 2 areas I needed help with. The fact that it was sports medicine was just an added bonus. I appreciate their long hours and variety of doctors. They are also connected to PT which I've had to use upon occasion. My current doctor is younger than me - a female, not by requirement but she was available when the prior doctor (whom I didn't really like) left the practice. I had only seen him twice and I landed with him when I changed locations. I had to see my doctor this time as I needed a script renewed. I had the 7 AM appointment and was called back barely after sitting down after checking in. My stats were taken by the assistant and again - soon after she left the room the doctor appeared. NO WAITING! This is a MAJOR pain point for me as I'm a lawyer and my time is valuable. I've had some experiences recently at another doctor (specialist) where I had to get up and leave before even getting called back from the waiting room as I just couldn't waste any more of my time waiting. The frosting on the cake was that the office manager was SURPRISED when I left. Anyways, I have not encountered ANYTHING like this at Sports Max. They respect me and my time. My office moved downtown and I have stayed with the Polaris office. I would like to have a doctor near my home (Gahanna), but OhioHealth doesn't seem to have anything there - and Sports Max definitely does not. As a result, I'll stay with SportsMax and the inconvenient drive up as long as they keep their scheduling accurate and get me in and out quickly!

This is a large facility with lots of parking, that's free which is nice. You have to check in as…read moresoon as you walk in the building which is usually a breeze. I am going here for PT and so far I really like my physical therapist, but I am waiting to see what my experience is life when I complete therapy in 12 weeks to give my 5 star review. The physical therapy facility is clean and there's tons of machines. I don't think I have ever seen a facility so equipped to treat a variety of physical ailments. Everyone at the front desk has been nice and helpful which a plus as well.

This facility was on the ball! There was close and free…read moreparking. We were greeted nicely as we walked in and my day was explained to me as a patient and my husbands role was clearly explained too. He was set up to get text messages as I travelled through the process and he was able to stay me a lot. They checked on me regularly and were kind and efficient . I felt very safe and like nothing was left to chance, no step left out. My husband was very impressed with the Starbucks coffee machine so we included a picture of that. Free in the outer waiting area. I could find nothing out of place and having experience in healthcare , I know where to look. A plus review .

Foot alignment done and then he worked on legs and hips to coordinate alignment to encourage…read morehealing of my foot. Office clean, neat. Dr. Kyle is friendly, professional, knowledgeable and explains what he does. Recommend this business.

Great new, clean office in a nice location. The doctors are very friendly and knowledgeable. I have…read morepersonally worked with Kyle and he has helped me with lower back pain and shoulder issues. He is always up to speed on the latest info and takes the time to explain how he is going to help you. He actively listens to you and takes as long as needed to address the problem areas. After my first visit my back pain subsided and after several visits its been almost non existent. Its great to have this facility nearby and to be run by doctors that care - for example after i had a weird neck pain that caused some numbness i was worried and about to go to the ER, I called Kyle and he called me back after-hours to talk me through it. It saved me from going to the ER and the next session we worked on it and it gave me the confidence I needed to get back into the gym.

This place is amazing. I can't give enough kudos in one review. I have worked with Lauren,…read moreprimarily. When I first got there about 8 visits ago, I was still on crutches after shattering my ankle and leg. I couldn't handle any pressure. Between the therapy on land and the warm water pool, Lauren has made such a difference that even I can't believe! They are ALWAYS on time and I don't have to wait. I never feel rushed or that it's a cattle call. I have been to other physical therapists where they put in so many patients one becomes a number (or the waiting is interminable) where here, when it's appointment time, you walk immediately in! This IS the place to go..for real...especially if there is a urgent need to rehab forward FAST...they are all about progress!

Nice clean facility, very friendly and helpful staff. Well knowledgeable doctors. But that all…read morecomes with a price.