This was my first visit to Southeast Smiles. I have gone to several dentist in Wilmington, but was…read morereferred to this office by a very dear friend after she also started getting care at this office and was very pleased.
From reception, to the technician I interacted with, everyone was incredibly friendly and welcoming. I also appreciated that I was seen close to the scheduled time and never felt rushed.
Once the technician brought me back, I went through a quick X-ray and was led into the exam room. The room was clean, organized and comfortable. Again, within minutes, the dental hygienist arrived and started her routine.
I'm very particular about following up with dental care and exams. I floss and brush frequently, and take pride in my teeth. Nevertheless, this dental hygienist took her time, and was extremely detailed in checking the health of my teeth, and even better, she was meticulous with a very detailed cleaning! I can say that in all my years, she is most definitely the best Dental Hygienist I've ever had! Great job!
Next, I was welcomed to the practice by a super down to earth and friendly dentist: Dr. Panchal. We went over any concerns and and oral history, and, of course, he studied all of the X-rays taken. He proceed with the oral exam. Dr. Panchal patiently explained his findings and discussed his recommendation, treatment plan, and timeline.
I'm pleased to say that my first visit was above average! From professionalism, welcoming and very clean environment, detailed staff, everything was perfect!
Dr. Panchal has a great personality and I can see how he sets a wonderful standard which staff fallows. His wit, and lack of pretense were great, and even better: his knowledge, his ability to put the patient at ease, and his communication skills were wonderful!
So, if like many, you're nervous about going to the dentist, I strongly recommend that you give office a chance. They are fantastic and I think you'll be pleasantly surprised!!!
Nice job, everybody!
Wilma Alicea
Visited 10/1/2025