I love this dental office! Dr. Cadigan is so personable and skilled. Their new dental hygienist,…read moreCali, is the BEST! She is sweet, positive and highly skilled. She listened attentively to any concerns, recorded them and tailored my cleaning accordingly. Give this girl a raise!

How an employer treats their employees says a lot about who they actually are. Pay attention to how…read moreDr. Cardigan speaks to the dental hygienists. Also recommend getting a second opinion if he suggests that you need expensive or invasive dental work done.

This dentist filled my lower right molar instead he should have done a root canal. I was in severe…read morepain for a week and he was on vacation so he couldn't prescribe me any antibiotic. He said we need to do a root canal now. So I made an appointment but I missed it due to a family emergency. So after taking the Antibiotic for a week, the pain came back after a month and I made an appointment to see him. I walked in the clinic, from his secretary to dental hygienist and the dentist himself were after me for missing the appointment and dr yu clearly said "I am not lecturing you but as business person I lost the sale and had to pay my staff. You should have given us 24 hr notice to cancel so I could have used that time and I lost so much money because of you guys....and you got the estimate for your daughters Invisalign and never got them done". We have been going to this dentist since 2002, we don't have any dental insurance and we have to pay each time from my pocket. For my daughter I paid whatever the consultation was but he quoted an amount that I couldn't afford at that moment so we never anything done from him or any others dentist. For my husband he said it will be cheaper if you just get filling done for now but you need a root canal as it would be cheaper to just have the filling done. He charged me 380 dollars and for root canal it would only be another 300. He didn't give me any price point if though I asked him twice. And now the pain I had gone through for about 2 weeks and now again I am in pain or a week. Who is accountable for the pain I am going through. He just cares for money that's it. He is just a business man not a dentist.

Seriously the WORST dentist i have ever been to. Booked…read moreappointment day before as i was having major pain. Was told for sure they would be able to do x rays and at least come up with a treatment plan. Came in for my appointment.. the dentist was rude and impersonable.. looked in my mouth for 2 minutes then said .. well we will have to do a full mouth xray come back in 10 days when I have time. I said I'm here now and they told me yesterday you would do xrays... and I'm in pain! He just looked at me callously and said I can't. Just like that. Lost a very good potential patient.. but after what I witnessed I wouldn't want this guy anywhere near my mouth Horrible.

This used to be the best dental office until the owner passed away. Dr. Muise is rude, impatient…read moreand not professional. The office manager is rude and obnoxious and the staff at the front desk have no idea what they are doing. I do not recommend this place.

This is my go to place for dental work and I really recommend it! The location is very convenient…read morebecause it is right next to the broadway city hall station and close to many other bus stops. It is located inside the city square mall. The dentist and all the other staff are very friendly and make you feel very comfortable. I go there for routine cleaning, they always make sure to follow up with you if its been more than 3 or 4 months since your last clean up. They are not pushy, just gentle reminders which I appreciate. The past weekend I had a massive toothache so I contacted them on a Saturday and they got back to the same day and gave me an appointment for that Monday. When I went in for the check up, they said I needed an emergency root canal and got me in the very next day at another clinic. The MOA called around 4-5 dental centres trying to get me in, really appreciated her efforts. Best part, they direct bill to your insurance company which saves you a lot of the time! Would definitely recommend them for your dental work.

A wonderful dental clinic that is the best with a very kind and polite reception, dear Ms. Naghmeh.read more

I wanted to take a moment to express my heartfelt thanks for the outstanding service I received…read moreduring my recent visit. Your modern equipment and the expertise of your awesome staff made my experience truly comfortable and stress-free. I also appreciate the affordable fees, which made it easy for me to prioritize my dental health. Special thanks go to your Mariella, Naghmeh, Stephanie and many other front line girls - You ARE AWESOME to deal with! Thank you once again for everything! Sincerely, RECOMMENDED 100% !

I have been going to this office for many years, as have my husband and children. Our primary…read moredentist is Dr. Ma and all 4 of us can't say enough about how fantastic she is. Our family works with 2 hygienists for cleanings, Viktoriya and Kelly, both are top notch and work with extreme attention to detail! I have recently completed phase 1 of a tooth implant process. It happens to be one of my very front teeth and you can imagine how vulnerable that might make you feel. Dr. Kwong is the dental surgeon that did the procedure and I was nothing less than blown away at how easy and painless it all was. I experienced virtually no pain during or after the procedure. There was very little swelling and absolutely no bruising. At the moment I am fitted with a temporary tooth as the grafting takes place, I will get my permanent implant in July. I'd say he is extremely good at what he does. And I would also have to mention the women who run administration, Michelle and Karolina. Awesomely competent and well organized, super friendly too. As is everyone in the office! Karolina was also the assistant during my implant surgery and she was fantastic! This is an office that runs top to bottom like a high end and well oiled machine. We are big fans!

I am new to this Dental Centre. We were recommended by a close family friend and my husband has…read moregone there since he was a teenager. As an understatement, I really do NOT like dentists. I've had bad experiences as a kid/teenager. For weeks, and hours leading up to the appointment, I was getting anxiety and my husband reassured me I was in good hands. My first experience was with the front desk, and the young ladies were lovely and genuine. They had my insurance set up; I didn't need to lift a finger. In LESS THAN 12 hours I got my return from Sunlife (benefits company). It was so simple and quick! The actual office is state of the art, quick, and effective. Everything including X-rays are shown up on LCD TVs in front of you so you know what the dentists plan on fixing or improving. I had Kelly as my dental hygenist. She was kind, relatable, understanding, and empathetic. Did I mention she has a great sense of humour? She was professional and made me feel super comfortable. She demonstrates a true passion for her role and her attention to detail was impeccable. She also explained what plaque and tartar was and how it could impact teeth and gums. During the cleaning process I was fighting to stay awake! I was so relaxed I could have taken a nap! She gave me the remote to the TV and I watched TV and relaxed while she did her thing. Normally I would be gripping the edge of the chair in fear. Dr. Ma is very friendly and understanding. She has a great sense of humour and does her best to make her patients feel welcome. You can also see the openness she has with the hygienists and the sense of partnership they share. The experience from beginning to end has really reduced my fear of dentists and have already booked future appointments with anticipation. I am young and wanting to protect my teeth for decades to come. They have really changed my view of someone putting hands and loud gadgets in my face. Oh, and as a first patient they give you a welcome PINEAPPLE. A real pineapple. The fruit, as a welcome gift!!! Thanks! I'll be back for YEARS and will recommend ALL friends and family. :)

So. I was sorta upset. That my "2" hour back to back appointment for cleaning and X-ray (changed…read moredentist) was going to take "2" visits due to the fact they found it needed more cleaning than could be done in 1 hour. Now the previous dentist I had. They did text to communicate when I first signed up just before covid, but, either that employee did it on her own phone. or they stopped using the service they used to use to text me. either way. they would call me for appointments. and miss me as I was at work couldn't take the call. and when I called back it would go to voicemail. and they don't seem to email. so I got a missed call during work. and by the time I remembered about it and called back they were closed. couldn't recall if I had an appointment that weekend or not but I knew I had one in Aug...... decided I needed to find a dentist that texted emailed and actually answered their phones. so. why did I give them 5 stars when they told me it was 1 visit and now I have to come back for another hour of cleaning? the hygienist.... wouldn't budge. she told me it needed more than 1 hour cleaning. and she wasn't willing to sacrifice my teeth to accommodate my demands. she got receptionist in to talk sense in to me. and when that didn't do the trick they then got the dentist in. to talk to me. and finally I just agreed. NOT because they bully me, but because they cared enough to say NO, no we are not squishing 2 hours of much needed dental cleaning into a 1 hour slot. I am happy they cared enough to stand their ground. I really liked her cleaning pace. I didn't feel apprehensive because I could mentally follow along with where she was cleaning. she rocks! dentist was awesome too. came in. made sure I knew what the game plan is. when I come back again. and what we doing to make sure I stay on top of areas. Koodos to the guy who did my X-rays. it's not easy squishing those wings in there at just the right spot. he took his time. and it went well. I felt good I didn't feel nervous. And the receptionist team were amazing I left them figuring out billing for my two insurance there was something iffy about who to bill how much or something. Hahaha. Don't forget to bill me guys I haven't paid lol Thanks guys. See you saturday for my other cleaning session.

Aa a client for several years, it has been abundantly obvious that the reception area has…read moredeteriorated big time and the level of service has fallen off to a point that I couldn't understand some of them and they would promise return calls but never would. I was over charged and it took me weeks and at least ten phone calls to get the refund. as a result I moved on and I suggested that you look elsewhere.

Great place to come for your bi-annual check up and clean. Have been coming here for years and…read moreservice has always been fantastic and welcoming.

To really capture my experience with Dr. Charmaine Fong at Aarm Dental I need to provide a little…read morehistory. I'm from Ireland. We all know the reputation those from the British Isles have for dental hygiene; I guess it's because, at least in my experience, the dentists aren't very good. During one visit my dentist dropped out for lunch right in the middle of pulling 2 teeth, and I poured blood; another dentist pulled the wrong tooth for my sister. My twin brother also needed a filling and didn't receive enough anaesthetic and felt the drill boring into his tooth. The point is, I've been traumatized, and I think justifiably so ! Fast forward eighteen years. Yes, eighteen. I'm not proud of that, but what with bad experiences, and the fact that I travelled for years, I haven't been to a dentist in all that time. I finally booked an appointment after seeing favourable reviews for Aarm dental on Hornby as I felt pain in my teeth. I realised Aarm dental was different from that very first call. Jenna, the receptionist, truly listed to me - and even suggested I don't book my first visit on my birthday (which I was going to do) ! When I arrived for my appointment, Dr. Charmaine Fong listened to my concerns regarding dentists, then set about easing them. We spent about an hour or so going over dental history, taking X-rays, pointing out problem areas, etc. She made me feel comfortable, and that she really cared about me as a person and not just a customer. I told her I had a thing about pain, and that I was very nervous. She assured me that I was in good hands. It turned out the "pain" I was feeling was that I needed 6 fillings. We decided that 6 at once would be too much so we booked a second appointment, and started on the first 3. First she froze my gums with a pink mixture that tasted of bubblegum. After waiting about 10 minutes for it to take effect, she gave me a local anaesthetic with a needle. I was really worried about that ! She apologised, then manoeuvred her arm in such a way so I wouldn't see the needle. I honestly didn't feel a thing ! When I did feel some pain (for a split second) in the roof of my mouth, she warned me first and apologized again, after. Again, after a pause to let the drugs get to work, she got the fillings taken care of. After finishing we scheduled for my next visit. Since that first time, I've since been perhaps 4 other times, to complete work, or a cleaning, or a check up. I am so happy I took the plunge ! I've felt guilty about not going for so long, and it was something that was hanging over me. I now have no fear at all about going to the dentist. Dr. Charmaine Fong is an exceptional dentist, and really stressed the importance of maintaining a good dental routine every day with the right tools, and frequent visits to the dentist. I have since recommended her to my friends. My twin brother was even more traumatized than I was about dentists, but left the clinic smiling. I can't believe what I'm about to say - but I'm actually looking forward to my next visit. Thank you Dr. Fong !

My father used to be a dentist. Dr. Tara & Team are authentically caring dental Rockstar's. You can…read morefeel the warm welcome and great team work the moment you walk in. My wife is going through replacing 3 molars and building up her jaw bone mass. She's all thumbs up. I have a cracked wisdom tooth. Not painful . . . . yet! So after humming and hah-ing I'm going to make the wise move to call Tara's team.

I found the dentist, Tara Kim, extremely condescending. She chastised me for not having my teeth…read morecleaned not once, not twice but THREE times even though I tried to explain to her that I hadn't visited a dentist in a while due to the pandemic, and I was in contact with immunocompromised family members so had to be careful. I get that she's just doing her job, but some people have different circumstances. The first time she said it, ok, but after the third time, it was EXTREMELY annoyingly. She showed no empathy/compassion and probably just thought I was making excuses. Needless to say, I was not impressed with her attitude and lack of respect. My previous dentist was knowledgeable and encouraged me to keep my teeth healthy, but had a way of being really nice about it and never made me feel terrible. Even when I showed hesitation in getting my wisdom tooth extracted (I was clearly nervous) and asked her what my options were, she very plainly said, "you can do nothing or get it removed!". Like I know that Sherlock; I was looking for more information and reasoning. One of the worst dentists I've encountered and lacks experience in patient care and bedside manner. Do not recommend - seek an alternative dentist. I will say though that the receptionists were very kind, courteous and attentive. They answered my questions politely and respectfully.