If I could give them ZERO stars, I would. It isn't defamation when it's the truth and you have emails proving the follow (but they are trying to report me and get my reviews taken down). They overcharged me on my first online purchase (Dec. 2021). I had to complain and make sure they followed through with a refund, received credit. So much wasted of time. Wanted to support local, and it had been years, so used credit towards second purchase, and they ship me an intimate item that I didn't want (I emailed them confirming this), acknowledged their error eventually, sort of, hours of back and forth later... and then took OVER SIX MONTHS to give me my money back - more than one email and phone call per month to get my money back, which they agreed to, sent the product back - crickets... and then they tried to give me a credit instead of the refund they had promised. I tried to speak with the owner after the manager botched helping me and multiple calls later, crickets again. HORRIBLE customer service (NO customer service?) I will NEVER shop there again. If you don't want to waste hours and hours of your life, and have a second job to keep them accountable... don't shop there either. Shameful behaviour for a company from one that claims to be women friendly, making me feel ashamed at every turn for trying to hold them accountable... battling them saying they can't return an intimate private item that they should never have shipped me... gross. The last time I needed was more invisible load, effort away from work and away from my kids with the assumption that I could just float the company 3 digits for over 6 months. Shame on the owners. I'd tell them how they could have made this experience better but they refused to call me back, clearly didn't matter to them. I am left wondering - What is the chance that 2 for 2 purchases went badly, purchases made with years between them and that those are the ONLY purchases that go badly with them? yikes. Original purchase date: May 11 2025 (many emails went completely ignored by them) Item shipped back to then in July (many more emails ignored by them ) Refund FINALLY issued Oct 16th 2025. If you are currently having issues with them, call them and speak with (edited female employee's name out at the companies request), an outlier in the company, who deserves to run the place before they ruin it. Follow up with an email with your agreement/understanding so they can't deny and lie to you like they did to me. read more

Embarrassing and horrible experience with a consultation. I was turned away at my appointment because the stylist Mhark had less faith than I did with my hair. I have had the experience over 15yrs of trusted stylists; primarily Space Salons. This group of outfits is a tragic representation of what a skilled stylist is meant to provide. The additional blow to ego was a stylist telling me that I couldn't pull off a shorter, edgier style. I left embarrassed and rejected. read more

Came here originally to get a quick trim and loved it so much I came back a couple weeks later for a half head of foils. Maddy did an AMAZING job and made my hair feel and look the best it has ever been in my whole life. Thank you to Brush and Maddy for giving me my dream hair. read more

Brush Salon - Hair Salons Near Me - Vancouver, British Columbia

I went to the newly opened Brush salon on Broadway three days ago, after having a consultation with the young hair stylist, the previous day. I showed her a picture of what I wanted, and she seemed so confident, that I booked her for a hair color, trim and blow dry. I have always been very particular about my hair, and after the consultation was happy that I would get what I asked for, and was paying for. The young hair dresser took her time to explain the steps that would be taken, along with the time needed (initially 4 hours!!! but ended up being around 2 hours) to get the results I wanted. Although I do have blue high lights, I did not ask for JET BLACK HAIR!!!!! Having said this I was extremely disappointed to see the end result!!!!!!! Far from what I asked for and what was promised!!! When I told her that my hair was looking jet black with slight hints of blue, she tried to convince me that it was the lighting!! I then realised that I was in the hands of a young, sweet stylist, who lacked the experience needed to give me what she promised. At that point I decided that I would not have a hair trim, as by now I didn't trust her capabilities as a young stylist. I saw more of her inexperience in hair, as she then started to blow dry my hair!! The handling of the brush and the end result was definitely not up to the mark!! I will definitely not be going back to this salon, and will not recommend it!!! Ended up leaving so low, and unhappy So disappointed that I paid $350 to have someone practice on my hair!!!!! read more

Brush Salon - This is what I showed her and was expecting my hair to look like. - Hair Salons Near Me - Vancouver, British Columbia

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I've been coming to Brush for 3 years now and I love them even more than when I first visited them. When I first saw Michael my hair was long (down to my lower back) and very black. Three years later and my hair is healthy, shoulder length and blonde. It's been a long process to get my hair blonde - since going from dark to light can be damaging, but it's been a fun process and I've loved seeing my hair nice and light. So much so that I don't think I can go back to having raven black hair anymore. I always feel like I have a glam squad when I come in here. Since I have quite thick hair I tend to spend 5-6 hours in the salon w/ everything that gets done. Michael always colours my hair and John cuts it. John is fabulous. I show him a photo of the style I'm thinking and he brings that image to life for me. At this point, I trust their opinions so I usually show them a photo and if they have any other suggestions I tell them to just go for it. I also love the Olaplex treatment that they put in my hair. This leaves my hair feeling shiny, healthy, and strong, months after I get it done. For hair that is constantly getting coloured, this is amazing! Can't wait for their second location to open up in Mount Pleasant! Brush brings all my hair dreams to life and I can't thank them enough! I tell all my friends about Brush, because they're just simply amazing! read more

I recently got my hair done by Erin at the East Broadway location and I was so happy with my hair and my experience. I had no idea what I wanted to do with my hair and was feeling very bored and uninspired with my hair, and Erin made some great suggestions and ended up giving me some blonde balayage with a nice trim and some layering. I absolutely love my hair and I have received so many compliments from friends and family. Erin is very knowledgeable about color and tones making it so easy to trust her and go with whatever suggestions she has. I plan on coming back to see her everytime I want my hair done! 10/10 recommend Erin! read more

Brush Salon - Hair Salons Near Me - Vancouver, British Columbia

Been here twice (most recently in the end of Dec)and brought my sis-in-law for a cut as a Holiday gift. Thrice w Emilie. I go in for a cut and style every few months and am always stoked w her work! Pros: - bevvies offered once you're in the chair - scalp massages during the wash! - text confirmations for appt bookings - can cancel prior to 24hrs beforehand Note* - Cordova is a one-way st. - parking is always metered downtown, no surprises there, but if you're gon be there for hrs. Intl. village offers 2hrs comp for patrons (short walk fr there) read more

I was able to get a walk-in appointment with Sabrina, a junior stylist. My hair was beat up and I hadn't gotten it done in over a year, so I really needed some TLC. She gave me amazing advice for the hair troubles I had, and my hair looks SO GOOD NOW! She knew exactly how to layer my fine texture, and gave me beachy waves to finish it off. So happy with her service and skills (and the price of booking with junior stylists here is very reasonable). Thanks Sabrina! read more

Brush Salon - Me leaving the salon feeling fresh and smelling like cupcakes from their amazing hair spray! - Hair Salons Near Me - Vancouver, British Columbia

Terrible service. Walked in off the street for a quick bang trim. Girl sweeping the floor said they were booked for months and no one could do it. I said, it will take 5 minutes, and you have no clients here. She basically told me to leave. 15 friends that you will never have recommendations for. Went down the steet to LaViva and got it done in 5 minutes. Will not put up with rude people, who we are trying to give our money to.... read more

I took the plunge and went to see Kimiko for a brown balayage on my virgin black hair. During our consult, she was very thorough explaining what the steps were, why it had to be done a certain way and of course the price range. We also looked at some pictures I brought and went with the decision to go for a warm brown as opposed to an ashy brown (current trend). Before I left she reminded me to bring some snacks for my appt and I also got to meet Milton, the salon dog! When I arrived for my appointment I was offered a drink and Kimiko sat me in her chair, reviewing what we had discussed as a couple weeks had passed since. She worked her magic on me for about 3.5 hours (she gives a great head and neck massage!! ) while telling me about her favourite lunch spots nearby. I wished she could have had time to curl my hair after BUT I think I was running later than planned as I had requested for an additional toner to be applied after the spot check. Thanks for accommodating, Kimiko! Brush has a modern yet relaxed atmosphere and all the stylists are cool and talented. They seem pretty busy so you might want to book your appointment... today! read more

Came in to get some hilights/light balayage done with Kayla, a senior stylist. I told her I wanted to stay brunette and just lighten up a few pieces. I showed her my inspiration photos and she said we could easily achieve those tones. After 8 hours in the chair my entire head was blonde balayage in an awful yellow/orange colour. Total came out to $500. Will never be going back here. read more

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I've been going to brush for about 2 years now and the last 3 visits have convinced me not to go again... Visit 1 of 3: Showed up to my appointment as scheduled, and waited at the front for well over half an hour before anyone even acknowledged that I walked in (not apologetic either - blamed the turnover in reception staff, but surely any other stylist - perhaps even mine - could tell me to hang tight for a few?) Visit 2 of 3 on New Year's Eve: Booked in for a cut and highlights, appointment started half an hour after it was scheduled, and was then told after the highlights were done that there was no time for a cut and I would have to reschedule (what's the point of making an appointment? And again, not apologetic at all..) Last week, visit 3 of 3: Booked in for a cut and toner application before a trip, and even though it started on time (!) was told there wasn't going to be enough time for toner (... and - shocker - unapologetic and passed the blame). My (senior) stylist spent about 20 minutes doing the cut which was a drastic long-to-lob cut, and it now looks like a triangle (thick hair) so some of my vacation time - and more money - will be spent to get it fixed. No care at ALL went in to the process - probably because everything was rushed and the eyes were on the clock rather than on the current paying customer. I mean, come on. Super unprofessional and makes me feel like a very unvalued client. Maybe because I'm not a celebrity? Who knows, but the lack of treating me like a human being whose time and money is worth something means I'll be going elsewhere from now on... read more

I really do not like getting anything done for my hair, but Jes at Brush Salon made my experience quite wonderful! She is the sweetest person you will meet and very easy to talk to. The front staff give you a reminder call and offer you a drink when you come in. Appointment started on time. Jes asked me what I wanted, gave me some options, then confirmed with me again how short I wanted my hair to be so that I don't leave unhappy with the length. Then I got my hair washed and head massaged. My boyfriend had raved about her head massages and indeed it was very relaxing, great start to the appt. Then she cut my hair, styled it straight as I had requested and refined the cut all very efficiently and I am very pleased with the result. Thank you Jes! What I also appreciated is that she was supportive of my hair care and did not give me flack for my obsession for cutting off split ends at home. I have had other stylists in the past criticize me for doing and not doing certain things, so this appt was refreshing. Definitely recommend Jes, she will take great care of you! Instagram: @jseaelle read more

I've seen Heather at Brush Salon at the East Van location a few times now and she always makes an effort to take her time with my hair. Heather is clearly dedicated to her craft and each time I see her I leave the salon feeling great about the work she has done. I appreciate that she gives advice on how to maintain my hair between visits and I will continue to see her for all my cuts and colours! read more

Meh... The stylist missed the mark on everything, nothing was "terrible", just.... meh. Maybe they were having an off day but I was not impressed with how my hair turned out. I'm not sure if I'll ever go back , but I'll definitely get a different stylist if I do decide to return. read more

I am very fussy about my hair....shouldn't we all be? I have short hair but I like to feel feminine. I bleach my hair but when it goes brassy I feel like I look like Slim Shady. I was looking for a new salon and spotted Brush on social. I creeped their Instagram feed and the feeds of each stylist. They all post really great work. I called and spoke the a super friendly receptionist and was very blunt. I told him I need someone who can slay a short haircut, IIn my search for a new stylist I quickly grew tired of people wanting to style my hair but not being great at short do's. I was set up with Calvyn Cass. Not only did he slay my hair he paid extra attention to the little intricate details that set my style apart. My life is crazy and with short hair one day it looks amazing and the next you look like you've been on a 14 day lemonchello infused bender. I guess what I am trying to say is I never get my life together in time to book in advance so I have seen about 6 different stylists. Each of them bring something unique to my style but I've always left feeling beautiful!! You are truly in good hands with anyone on the Brush team. read more

Erin J did incredible colour for me - super impressed by her attention to detail and care. Wi be back for sure and can't recommend enough!

Natalie is amazing! She walked me through how to repair my hair so I can get to blond. Today blonde is it!!!! read more

I have given this salon a try at least three times and every time I've gone not only have they ruined my hair to the point where I had to wear wigs for a year but they are rude, unwelcoming, and overpriced. The stylists that work here are basically mall salon quality with sticks up their you know where. If you want to pay $500 for a toner and an uneven haircut this is the place to go! And if they get a celebrity that wants to book in with them they will cancel your appointment with around 15 minutes notice and expect that to be fine. read more

In short: Highly recommend, great experiences and will definitely be back. Never give reviews, but I liked this place so much I wanted to give one. 10/10, friendly and helpful reception, hair turned out amazing, everything is great. I'd been looking to turn my classic Asian black hair into a silver/ash grey type colour for ages. As it was my first time dying my hair I wanted to make sure it was done properly, at a quality salon. I contacted several salons across Vancouver and went in for several consultations, including one at Brush. My consultation with Young Ji was excellent; she knew exactly what I wanted, explained the process very thoroughly, and provided a quote far more reasonable than what other salons had offered. As a result, it was an obvious choice to pick Brush. The whole experience at the salon is great. Everyone is friendly, the interior design is very aesthetic, and really makes you happy. My stylist, Young Ji, did a great job of explaining each step in the procedure, and ensured that everything went smoothly. When sitting in a chair for such a long time you want to be around someone cheerful and friendly, who you want to be around, and I was lucky to get such a stylist. At the end of the first session my hair was a very warm blonde which wasn't really to my taste, however Young Ji had explained beforehand that this was to be an intermediate step in achieving the final colour, so everything was fine. The second session was equally pleasant, and my hair was lifted to an amazing silvery colour which I am in love with. I also got a haircut, which wasn't really in my plans when I had first reached out to Brush. Young Ji gave me an astounding cut with an abundance of layers, and I mess with the look heavy. When you get more than what you initially planned to receive, you know that you've found a great place. I've definitely found a new salon, and I can't wait to return. read more

I went to this salon before two months. Dint feel my haircut was good and even posted a review. Michael from the salon came back requesting for another haircut. He was very persistent and wanted me to love my haircut. I loved his approach to make me feel better So went here after two months for a complementary hair cut. Had the same haircut with John this time. Loved it. Both the service and the hair cut. Made my day! Thank you!!! read more

Been going to Brush for over a year now, and thanks to Lara my hair has never looked better!!

Getting a lovely colour, cut and style at Brush Salon with Sade. Sade really knows curly hair because she has naturally curly hair -- and she knows how to make it straight too, without damaging it. Best of both worlds, right? So glad I came and tried something new. I learned how to do much more with my hair than I thought was possible. Very happy with the results...! read more

I was in town and needed a blowout and found Brush on Yelp. It was close to my hotel so I popped in making an appointment for the next day, my birthday. I was quoted $40-$50 for a blowout, which was in line with what I expected to pay. The receptionist was really friendly and he made my appointment with Preston Buffalo. I arrived the next day and Preston sat with me to discuss my hair then passed me to the salon assistant who washed my hair and gave a great scalp massage. I warned her that my hair was thick and that she would need to make sure that she rinsed all the suds out. After she finished and relocated me back to Preston's chair, I put my fingers through the hair at the base of my neck and found residual suds. So I asked her to redo the rinse and Preston stepped in and did it himself. He was good and he was thorough. Once rinsed, he began the process of separating my hair into sections and started the blowout. He used the hot iron to finish off my waves. He did a fantastic job and my waves held up the next day. Bravo Preston. You made this birthday girl feel like a princess! I would have given 5 stars but it wasn't totally perfect. For example, I was never offered a refreshment but noticed the other customers had water and in some cases coffee or tea. And I was charged $54.00 vs the $40-$50 I was quoted. Not a huge big deal but I'm all about setting expectation. Overall, I'm very happy with my experience and would definitely return. I recommend Preston for a beautiful blowout and he and the staff are super sweet! read more

I got my hair dyed awhile back and haven't gotten the chance review it until now. I showed a picture of a cool ash brown colour with highlights and got nothing close to such. My stylist did a consultation and assured me that my hair would not be warm toned as that was my main concern. After sitting in the chair for over 3 hours my hair barely changed colours. I came in with black hair and left with black hair + a few strands of blonde. It was not blended nicely at all. I was charged $600. There were whole sections of my hair that were black and untouched and strands of unblended bright yellow. I DEFINITELY WILL NOT BE COMING BACK with the price they charged me and the service I've received. Not a single one of my friends even noticed I had dyed my hair without me mentioning it. Not worth $600. read more

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I've had my hair cut an styled here a few times and I must say, this is the most competent team of stylists I have EVER had take care of my hair!! I've seen Calvyn and Maxfield so far! If you need the best, this is it! Also, last time I was in, I saw a celebrity get her hair done and the be real, that's cool!! It's cool to know that people who have endless options for hair dressers come here too!! read more

Brush Salon - Calvyn !! - Hair Salons Near Me - Vancouver, British Columbia

I drive all the way from White Rock to see Lara at BRUSH! She is so incredibly talented, as are all of the Brush staff, and everyone is so nice and friendly as well. I finally have my hair growing healthy after years of bleaching because Lara takes her time to not damage my hair as she highlights. She is extremely talented and so enjoyable to talk with. She has a stellar personality and a caring and kind listening ear. If you explain to her what your hair dreams might be she will easily work on a plan for you to make your hopes come true. Also, I love the BRUSH haircare line (SHOREN) and love that they carry all of the top of the line hair products on the market, too! Their West Cordova location is next to Tacofino and a handful of great restraunts! Bonus, they are opening up a second location soon! read more

I'm not sure why you are acting like this it's very odd to me you need to own up to what you have done lol no one is obsessive/ you haven't talked to anyone legal wise please get help and take reviews for what they are lol my employee cassondra made a appointment prior to our conversation which she was beside me when you spoke the way you did and told me to hang up lol!! She did not show up to her appointment as she was worried that you would do a tone of blonde that would not suit her skin tone aka what you did to me I'm at salon haze getting it fixed as we speak they send lots of there clients to abantu to where I got my hair which is premium my hair is semi fixed now of what could be fixed I never said the blonde was bad but it did not much my hair colour/ skin tone if this was a colour show or a wig yeah it would of bin fine of someone else with yellow undertones in there skin but not for my skin tone etc you took the honest truth and got but hurt in business their are going to be people who enjoy the work of the stylist but she was not for me and when I told you that you argued with me and said you disagree and that my hair looks very nice lol!!! I don't know if this is you're normal routine to get but hurt and start throwing around these weird legal threats that are completely not even legal to do so lol you're legal team needs to advise you better cause I own a business and have lawyers Accountants etc and they'd laugh at this and I'm sure everyone else is laughing!!! The pictures don't lie simple as that thanks but not really Bon voyage! read more

This salon is amazing. Bright, warm and stylish. The owners have these two sweet little dogs that will come along and give you a little cuddle (if you are lucky). Calvyn is the best colourist in the city hands down. He has executed exactly what I wanted without fail. His blonde is unparalleled, I'm constantly getting compliments. I won't let anyone else near my hair. The rest of the staff is super cool and always treats me very well. You should definitely go here. read more

If I could go back in time and not go to brush salon I would have saved myself a lot of money and trauma. My hair was fine when I walked in. I wasn't even going for ancut as I had cut my hair a month prior I just wanted a color pick me up. Nothing major, just some oomph because my hair felt drab. The stylist convinced me I needed to take three inches off, I'm not really fussy so I said ok. THen he convinced me to cut more bangs ( oh what a mistake that was) I have thin hair and he took the front quarter of my hair and cut bangs . I told Him I'm no fuss with hair and don't spend time Styling or blow drying he claimed these bangs would be easy and would fall nicely with wavy hair. Wrong. Now I have very awkward bangs and not enough hair. But this is not the worst of it. The worst comes with the color. I don't dye my hair, I've had some high lights here and there but nothing crazy. I was clear about not wanting to do any damage to my hair, hence in my mind I wanted something subtle and mild. I showed him some pictures (all of which he models had lighter hair then my actual color) he ends up using a permanent dye which he didn't discuss using, because I would have said no, because I'm not interested in roots because like i said I dont dye my hair... so obviously I don't want to deal with regrowth. And to make matters worst the color comes out two shades to dark and violet brown. I used the words chestnut and copper. I go back in a few days later to have it fixed and he just puts me in the chair and seems annoyed that I don't like my color.. and then throws on some semi permanent dark brown to cover the mahogany colors which just makes my hair darker. At this point I'm done with his salon. They did refund the color job when I returned a third time to talk to a manager who agreed my hair was much to dark. But they could not help me because everyone was. Booked and I was flying out the next day. They also didn't offer me free products ( deep conditioner and shampoo )for fixing my hair I had to pay for those and they didnt reimbursed my cut. Overall the worst hair experience I have ever ever had in my life. Whole the salon itself seems nice and the owners and managers where helpful I had a bad experience and maybe it was just my stylist but I definitely didn't feel like I was heard upon revisiting for my correction. The guy was visibly annoyed and frustrated but like I told the owner, it might be annoying to fix someone's hair for free for 40 minutes but u know what is way more annoying? Hating your hair for months while u wait for it to grown out and fade. Thanks read more

I had the pleasure of visiting Brush for the first time this past week. I received a cut and colour by the very talented Asia. She was super friendly and professional. Before getting started she sat down with me to discuss the look I was hoping for and maintenance level that I wanted. She went over the numbers to make sure I was comfortable with the price and wouldn't be surprised by any charges, which was very appreciated. She was attentive to my hair and scalp needs and was able to recommend a shampoo/conditioner line that was geared toward my hair type. I am already noticing the improvements! I was the last client of the day and witnessed the fine detail and care the staff members took to cleaning the space - all the way to cleaning the bottoms of the salon chairs! After living in Vancouver for 3.5 years and never visiting the same salon twice due to bad experiences, I can confidently say I will definitely be back! read more

Kimiko is a miracle worker. Not only has she done absolute wonders with my hair, that girl gives the best damn scalp massages around. (I may have nodded off and drooled.) Great experience here. There is nothing to dislike about this salon! read more

I got my long time box dyed hair corrected by Kimiko and it turned out fabulous. During my 5 hour session, Kimiko brought my hair to life and got rid of nasty color blocks I was left with from box dyes. She said was attentive to what I was looking for, and also was informative on what is really realistic with my hair and what to expect. (When the session was over, my hair was exactly what she said it would look. And it has stayed that way for at least 3 months before visiting her again) After visiting her at Brush, I will NEVER go back to box dyes no matter how desperate I am. Staff are friendly and welcoming, the decor of the salon is on point. Even after moving to Toronto, I go to Brush salon to see Kimiko to get my hair in tip top shape and style. If you have color issues with your hair, you gotta go see her! read more

Maxfield at Brush is a hair wizard! I have been stylist hopping for years in Vancouver trying to find someone that can do a perfect Blonde and I found my hair soul mate in Maxfield. He listens (like really listens) to what I'm looking for and is the right amount of perfectionist. I never feel rushed or leave feeling unhappy. I started seeing him a few months before my wedding and was so happy with my colour on the big day. He transformed my hair from basic bitch blonde to luminous lived-in blonde. He is just as awesome at cutting as he is colouring. At my most recent visit I went from super long past the boob hair to a short textured lob, and left feeling like a million bucks. The salon in general has the most fun, professional and happy stylists (which says a lot!) and is beautifully decorated so every visit leaves me smiling. Love you Maxfield! read more

I love Brush Salon. I have been twice now: once for a trim, treatment + blow out and then another time to get my hair braided (Kardashian braids). I went to Ji. I think she's amazing. I have thick, curly hair... She gave me a perfect blow out. It lasted a long time and my hair felt healthy and super smooth. Overall Brush has fun vibe. Great music and super cool aesthetic. Highly recommend. read more

Thought I should post an update. Michael from Brush reached out with a sincere apology and an invite to come in. The initial mishap and miscommunication left me with a pretty bad taste in my mouth but his diligence in reaching out to correct the mistake, take accountability and mostly to just apologize has gone a long way. I have not been in but I won't rule it out in the future :) read more

I just had my first haircut at Brush Salon yesterday and was thoroughly pleased. Kat took all my needs into consideration and clearly pays a lot of attention to detail. She had many suggestions for products as well as useful tips in styling my hair. Kat also cut my hair the exact length that I asked for and stopped every now and then to check if I had any concerns. I'm pleased to recommend Kat and this trendy, inviting salon to my friends! read more

AMAZING! Sade did exactly what I wanted and I was nervous to go blonde but she did an excellent job. It has been a few months and it has grown out beautifully. I also liked that I wasn't pressured into a cut as I was still growing out my hair from a horrible haircut. She offered me a damage treatment instead and I left with healthy perfect hair. This is by far the best salon in Vancouver! read more

This salon is super overrated. I was handed a cliche mason jar of water (never asked if i wanted tea or coffee), never asked if i wanted magazines while getting my haircut and the stylist seemed distracted during consult. She was a MASTER stylist (huge eyeroll) and there are weird pieces that stick out visually and look cut by a child. Almost all the customers looked like they were getting the same style (long with some highlights and curled into ringletty waves at the bottom- is that their thing?). And about the "girl, roots are for trees" sign, doesnt everyone want roots, like for the last 10 years?? Haircut was $100-and that was wiithout a shampoo. Wouldn't recommend to anyone. All style, no substance. And 2 dollar signs?? No way- should be 3 or 4. read more

I have had two appointments with Courtney at the location in Gastown. The first time she did my bleach and tone, it looked wonderful. The second time she did the bleach and tone absolutely RUINED my hair. She ended up double bleaching my hair (which I explicitly told her not to do), but still managed to not lift the blonde enough and this left a yellow ring around my whitish-blonde hair. Her last-ditch effort of double bleaching caused massive hair breakage near the top of my head, causing my hair to stick straight out at half the length of my healthier hairs. ON TOP OF THIS, I came in to discuss what had happened to my hair and she made me feel as though the hair breakage was my fault. She was incredibly condescending and unhelpful. I had to go back to my natural colour, because if I bleached my hair again it would fall out, but even now when I wash my hair the colour is stripped in the spot where the yellow band was prior. Terrible experience, rude staffers that cannot accept their own mistakes, and they charge you top dollar for bad hair. read more