I noticed this location after having dinner next door. I medium waffle cone gets you three scoops what I didn't like was waffle cone. It wasn't wide enough like normally so the short walk back to my car i had ice-cream running down my handi think they knew the cone wasn't the right one and offered a cup to go with it. If i wanted it in a cup i would have not ordered a cone. Oh and watch out in the parking lot they think its the interstate. read more

I was trying to just get a treat after my doc appointment, but when I got there (despite it saying it was open) nobody was there and it was dark inside. I mean overall the whole place around it looked run down... so I was concerned if this place was even in operation. There was a car in the parking lot next to the place, but I guess they were just there. I guess I'll try another on my way. Though I know they've been closing down all over. Shame really... read more

DISAPPOINTING. I went to treat myself to a banana split after a long day and what I got was not good at all. I opened the container in my car as I was leaving the drive thru and the ice cream was already half melted. I've gotten a few banana splits from here before and know the default flavors are vanilla, chocolate, and strawberry ice cream however mine was made with butter pecan. My guess is this was made in error during the day and they sold it to me instead to reduce waste instead of making me a fresh one. I couldn't even eat half of it. I literally had a bowl of ice cream soup when I got home and I live only a few blocks away form this location. Ruined my day honestly and I don't think I'll come back to this location. Not to mention this is a bigger ticket menu item- just under $12 read more

Bruster's Real Ice Cream - "Fresh" banana split - Ice Cream & Frozen Yogurt Near Me - Norcross, Georgia

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THIS PLACE IS TERRIBLE. I went once and got an Oreo milkshake. It was super watery and the Oreos tasted like they were off brand. Had to put in freezer to see if it would thicken up. Tried to go a second time to see if they'd redeem themselves... THEY did not! Got a Blaster with the actual Reese's in it. They filled my cup 3/4th with Reese's and then the ice cream. I had to just dump the Reese's out in a bowl and it was still A lot left. Def wasted my money on ice cream when there was none. Never going there again. I really hope other locations are much better smh Like who need that much candy in Ice Cream? I'm sure of someone made that for them they would send it back. And for it to be $7?!!!! Never again. read more

Bruster's Real Ice Cream - Blaster with Reese's. It looks much better in the picture but best believe the cup was 3/4th filled with them. - Ice Cream & Frozen Yogurt Near Me - Norcross, Georgia

Went to this place for a simple 8" round cake and ordered it online the day before (vanilla and caramel sauce). I was late a few hours to pick up the cake, but when I got there, they told me they didn't even have the cake ready. They told me they didn't have vanilla left, so I opted for Oreo. The cake came back 20 minutes later with the writing messed up and ugly. (It said "Congratulas" instead of congratulations) Minimal effort and rude staff who were unsanitary and on their phone when I came by. Wouldn't recommend this place if you're picking up read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Norcross, Georgia

UNSANITARY! The ice cream was runny so the employee decided to put it in a cup. As I begin to indulge I noticed two tiny strands of hair nested in my runny ice cream. I can only imagine where the hair came from. I'm disgusted and my stomach hurts. The employees don't have head or beard coverings nor do they wear gloves. Bruster's will never see me or my family again. AVOID THIS PLACE read more

Bruster's Real Ice Cream - Two strands of hair nested on top of my ice cream. - Ice Cream & Frozen Yogurt Near Me - Norcross, Georgia

Best Icecream ive ever had there was so much and it was I delicious I recommend this place to tourists

They fucked up my ice cream! I literally said I want a banana split with VANILLA ICECREAM ONLY & no syrup THE TOPPING ARE OKAY TO HAVW ON! They fucking end up giving me vanilla, chocolate & strawberry ice cream with bananas ONLY! My 7 month pregnant self was craving what I wanted and I gave a stupid ass tip. I don't know if they don't pay attention because they were about to close but next time get your shit right! It's fucking simple & yes I would work there if I had too and it would be simple to get the job done! read more

This is the WORST Bruster's I have been to. Unprofessional as hell. I seldom write reviews but I need to warn people to stay away from this one. The workers/managers are RUDE. They messed up my order after having me repeat it 4 times and charged me more than the other locations. When I went to complain the manager asked me for proof of my order and I showed him the receipt which was still wrong. He made them remake it and they put next to no ice cream in there. Each brownie sundae is close to $8. That's a lot for just a half brownie with fudge and a "splash" of ice cream. I pointed that out and he said I can add more for extra money. Wtf? Unfortunately I decided to try this one and not go to my usual location. NEVER AGAIN IN MY LIFE. Honestly try any other location but avoid this one. read more

Brusters has created many fond childhood memories for me! I have tried nearly every single flavor, sundae, float, etc! This place is deeeelish! All though they have tons of different flavors and mixes--Dark oreo chocolate chunk, birthday cake, the pop rocks pink ice cream...I usually keep it vanilla here by getting the banana split --I just love it!! A place worth trying if you find yourself deep in suburbia with the need for good ice cream! They also have Ice cream cakes for those kiddie parties =D read more

The workers are unprofessional. They put my ice cream in the cone sloppy and when I asked them to fix it they laughed. The worker even forgot to give me back my change until I had said something to her. read more

Terrible customer service (6/10/2022)! I sat in the drive thru for 10 min and finally drove to the window and sat there for an additional 5 minutes. Some disrespectful man comes to the window looking at me like I am crazy! I ask if he is going to take my order and he procede to tell me that the drive thru is closed. Meanwhile it is 9:00 pm! The store hours say open til 10 pm!!!! I say this to him and he tells me he is short staffed! He turned me away from the store in which it is open, he is short staffed, but he is standing right there and could have taken my order!!!! Instead he watched me disappointedly drive away. I reached out to customer service and THEY NEVER reached back out with even as much as an apology for an early closing and terrible unfriendly customer service. I WILL NEVER PURCHASE FROM BRUSTER'S AGAIN. Poor customer service at the store and poor customer service on a corporate level....not acceptable. You lost a long time customer. read more

Has friendly ,drive thru speedy service and exellent ice cream. Milkshakes are great here too! Nobody wants a watered down, highfructose corn syrup w/ artificial flavorings shake offered by all the fast food chain restaurants ! Try a real milkshake made to order and with top quality ingredients at Bruster's you'll be so glad you did, I definately was .I dont think this is advertised , but when its raining outside they"ll add one free scoop of ice cream to your cone sundae or shake!! read more

My fave Brusters location. It's off Indian Trail Road next to Waffle House and Burger King near the I-85 section. The employees are always so sweet. The reason why this is my fave location is because I get coupons all the time for a free scoop of ice cream or 50 or 75 cents. The funny part is that when I use it, they give it right back, haha. Of course, I have the rewards card. My fave ice cream flavor is mint chocolate chips. I always get the waffle cones because to me, they have the best and it's made fresh. I've seen them make it before too. read more

This place has awful coworkers! This female teen didn't get my order right and yelled at me just because I told her to repeat herself! awful costumer service! Totally not coming here again! read more

Loved this place. Lots to love, big variety of flavors, tastes great, reasonable prices & large scoops too.