Everyone who was working there were very understanding and helpful with quick and friendly services!read more

While this office has become part of Texas Health (previously known as Flower Mound Family Care),…read more Dr. Sandra Adair has always been great at listening, and suggesting the best care and treatment to keep all of her patients healthy! She is truly a caring person who believes in preventive medicine is best rather than deal with a problem after it becomes an illness! If Dr. Adair is unavailable, I have seen Brian James Meusborn, physician assistant, and he is equally excellent. The entire staff works great together, and everything is always smooth and comfortable! Thank you!

I feel like I am at a different office than the one these complaints are about. I have only been a…read morepatient for 9 mo but have NO complaints. Dr Stickley is very nice & caring as is her nurse. I have seen a PA who was also. Front desk, both in & out have all been great. I am very pleased with this office!

Dr Stickley and Bonita cma are my new favorite people. They have treated my geriatric mother with…read morecare and compassion. It isn't easy to figure out all the needs for the elderly (or their caregivers). I can't rate them highly enough.

Have been with Dr Cooper 2 year no wand have nothing but great thins to say. He is very thorough…read morebut patient and will answer any questions. Strongly recommend him

Dr. Cooper is a family Doctor, so both my dad and I use this practice. Dr. Cooper takes the time to…read morespeak with you; getting to know you and your history. He is very pleasant and knowledgeable. During my dad's visit, it was clear that Dr Cooper remained current regarding medical trends and outcomes. He also took the time to call me to make sure an insurance related issue had been cleared so my dad could get treatment. That was nice. His staff is also great. Goodness knows I have tested their patience plenty! Julia has been particularly helpful. I am very happy, ecstatic even, that I found this practice. A good doctor, who takes time, and cares.

After my beloved PCP retired/moved out of state, I decided to try Bridlewood Family Healthcare due…read moreto proximity to home and because my prior PCP had stated that my medical records would be transferred there. The front desk staff was nice and the MAs friendly. They apologized and thanked me when I mentioned that I found a 6 day old urine sample in the restroom. Dr. Glaser was not friendly towards me. My visit was to be a new patient physical. He did not engage or try to get to know me at all. My face to face time with him was less than 10 minutes, and the only thing memorable that he said was that my insurance might not pay for my updated tetanus shot (they did). I went downstairs to do lab work and was there for about 30 minutes when they finally realized that Dr. Glaser did not order lab work because I had done lab work 7 months prior. Fairly certain that lab work is part of a physical...but whatever. I had already made up my mind that this man would not be my new PCP. A PCP should be warm and engaging, and someone who will listen to their patients when they are concerned about something - Dr. Glaser checked none of these boxes. Fast forward a few weeks later to the billing nightmare that followed, my insurance covers an annual physical (including the lab work he wouldn't order) 100%...but the first bill was coded as a new patient appointment, but they left the physical off. So I had to call the office about this...they made my patient responsibility $0 in their system, but then rebilled my insurance company with duplicate charges and overbilled by almost triple. I decided to call BCBS directly since I had yet to find a competent individual to help me at the practice. The insurance rep told me that one of the codes used on the new bill was for a psychiatric evaluation...OMG! I explained the whole situation again, and BCBS filed a grievance and the billing did eventually get situated. I have talked to others who have noticed similar billing issues on their statements from this practice...so definitely watch your EOBs here. Unreported overbilling is sadly something that happens too often in the medical world. I have given up on ever seeing my 7+ years of medical records from my prior PCP. I am fairly certain they went into an abyss of some sort in this Bridlewood office of confusion.

I've been going here for about 4 years now and I love this office. I've never had a bad experience…read more Getting in touch with someone on the phone can be frustrating for those that are not technically inclined. But if you use the Healow app, the docs are pretty quick to respond plus your care needs are documented. I started using Bridlewood, Dr. Glaser and his staff because the last office I was at didn't listen to me. I'm diabetic and trying to find the right medication has been much trial and error but my last office brushed off my errors. So when I first started with Bridlewood, Michelle Hampton heard me and started me on my way to finding what worked. I was sad to lose Victoria Thomas but it was an easy transition back to Michelle and they really do care. I have trouble with getting medication but that's due to my insurance not the office. Michelle and her team have been in constant communication with me and are eager to help where they can. I've had nothing but a pleasant and stress free experience working with the Bridlewood staff. My one complaint would be that I never got an Amazon gift card!

Have been seeing Dr. Phipps and/or his nurses for years and love the people and expertise there…read more However, in the past few years, the promptness of service has dramatically gone down. Every test result, prescription refill, etc., takes 3-4 phone calls AT LEAST to get something done/answers. Love the people there, but it's getting extremely frustrating.

I had to switch to Dr Phipps in Sept 2025 due to my long time physician going private. Initially I…read morewas very pleased with Dr Phipps and enjoyed the one-on-one conversations during my visits. Thought I'd found a really good replacement for my previous Dr of almost 30 years. Unfortunately that wasn't the case. I recently requested a visit for lab work due to a handful of health concerns. It took them 1 month to call with results. Labcorp notified me my results were posted at their portal after 10 days. I was able to view and download the results but still needed Dr Phipps' expert opinion on most of it. I expected a call within days. If I had them, they had them. It took them three weeks to call me with results. I called and messaged during that time asking for feedback or updates on when I could expect to hear anything. I went three weeks with no response. When I did finally get a call, it was a joke. It was apparent he'd spent no time on the results and gave the nurse a few buzzwords to appease me. The labcorp results showed my bloodwork numbers from last Sept right next to the new results. When I asked what the Dr thought about the improvement (some dramatic) over the previous 6 months, I was told "oh he didn't have those in front of them". Bullshit. I had them. He had them. It was lazy and extremely disappointing. Also, during my visit Dr Phipps recommended a new Rx that he believed would be better for me when compared to what I was currently taking. Immediately there were pharmacy and insurance problems. I needed Dr Phipps to do one simple thing so I could proceed. I called and messaged repeatedly asking for his help. To this day, 5.5 weeks later, I still have not received a response to these requests. If you're looking for a family physician that will provide timely and thorough results, consistent and timely feedback/communication, and the level of "give a damn" that you'd expect from a family physician, Phipps Family Medicine is not for you!

This is a wonderful medical practice with caring a caring physician and staff. Dr. Rishikesh…read moreactually listens to you and talks with you rather than "talking at you." That's important to be able to know the doctor is really listening to me rather than just clicking boxes on the computer. The focused attention from such a skilled physician can be hard to find today, but that's what this practice is based on. I recommend Ortus MD to everyone looking for a primary care physician.

Dr. Mitchell is very attentive, LISTENS, and works with you instead of against you. He believes in…read morethe least medication possible & the least invasive diagnostic techniques possible. He genuinely cares about his patients and goes above and beyond to help you with proactive healthcare. He is the best family practice doctor and a good person. Insurance: Blue Cross / Blue Shield

Dr. Neurgaonkar is very knowledgeable. I've been going to him for years. It's a small clinic but I…read morelove it. I moved 30 mins away and I still come here because I trust what he says. He does everything here, x-rays, stitches, blood work, everything. Love love love him!

This office is not closed. Best doctor I have ever been to. Staff is great. Very understanding…read moreand helpful. I would recommend to anyone.

I've been a patient at HV Family Medicine for over 10 years and have always trusted the care I…read morereceived. I even referred my 76-year-old father to them, which makes what happened recently all the more disappointing. With HV's transition to a membership-based model starting May 30th, my father scheduled a physical for May 27th. This was an important visit due to a recurring infection that required bloodwork. He followed all instructions, fasted, and even received two reminder emails instructing him to arrive at 8 a.m., fully hydrated and 15 minutes early--which he did. After waiting nearly 20 minutes in the lobby, he was called up to the front desk and informed he would not be seen because he hadn't joined the membership program. No prior call, no warning. When he asked why he wasn't notified ahead of time, no one had an answer. This appointment was before the transition date, and to turn away a 76-year-old patient with known medical issues--after he followed every instruction--felt unacceptable. It wasn't just poor communication, it was a failure of care. We expected better from a practice we once trusted and held in high regard.

I feel like this place has become a commercial office. Herd them in, herd them out. Used to be a…read morefamily practice. Nice friendly people. Not anymore. It's a shame. Reception area doesn't have the warm and cozy feeling it used to have and employees couldn't care if you're there or not.

Consistently late for appointments: 45-65 minutes Over…read moresocializes and under performs Orders unnecessary tests and procrastinates diagnosis Ineffective. Maybe OK for the sniffles, but not for serious illness.

I have been coming here for years. Service has really deteriorated. Horrible. Front desk Team are…read morerude. They have had a lot of turnover on team. They blame everything on software program. Below expectations for most of my encounters at other Baylor clinics.