My apartment unit is clean and the appliances are in very good condition. The grounds are…read morewell-maintained and the swimming pool is superb. Brittany in the front office provided the best customer service experience.

So I've officially lived here for a year and it's been nothing but a shit show. Around January a…read morewater pipe started leaking causing permanent damage to our ceiling, the maintenance crew then cut 3 separate holes the kitchen, one in the closet, one in the bathroom, and one in the laundry room. It took maintenance a while month to get to finishing the ones in the kitchen. And when the did the one in the bathroom they had left a whole NAIL in my cat box, I'm incredibly happy I found it before they were hurt, my cat also got pancritis because of the horrible "clean up" they did. Mind you, the hole in the laundry room is still there and hasn't been filled. Speaking of laundry room, because they hadn't fixed the hole a squirrel got in, we called for help, for someone to catch it. This guy took almost an hour and by the time they got here my husband already dealt with it. They blocked off the squirrels entrance from outside but still didn't fix the hole in the ceiling. Also when we put our notice in for leaving, our ac some how magically stopped working? It's stuck at 75 no matter how low we put it and it's draining, it's summer yall. Don't come to this place if you want issue after issue

I've been living at Charleston place apartments since October of last year, and I must say, as…read moresomeone who was in property management for many years, the amount of care, time and consideration that the office staff has shown me since day one has been nothing shy of superb and sincere. I highly recommend you come give these lovely ladies a visit and let them show you this beautiful property!

From the owner: Welcome to your next home! A remarkable community of rustic charm is located in Jacksonville, NC…read more We offer 1, 2, and 3-bedroom apartment floor plans. In addition, we combine modern finishes with an array of layouts. We are close to Onslow, Emerald Isle, Topsail, and Surf City Beaches. Come workout in the fitness center, relax by the sparkling swimming pool with sundeck. or grill out with friends. Enjoy the lifestyle you deserve at Charleston Place. Make an appointment today!

Me and my husband just moved in beginning of March, everything has been great so far. only a couple…read moreof things we had to list on our move-in inspection but maintenance- Rudy - has been fantastic and very prompt to get everything in working order for us!

I should have called a lawyer and terminated my lease within my two weeks after moving in but…read moreunfortunately I stayed. I'd give zero stars if I could. Would like to say that I'm 26 and am pretty easy going. I've stayed in south side Chicago ghetto and would easily pick that over this place. - Within the first week my countertop cracked off. Maintenance super glued it back together and the glue leaked onto my pots and pans and ruined them. -Also within the first week my kitchen sink and dishwasher started leaking water. It leaked down the wood siding and under the carpet. The wood began rotting/molding. Mold under the carpet too. -Whenever it rains the master bedroom wall gets a big damp spot the size of my entire forearm. -Came home one day to my front walkway soaking wet and my ceiling ON THE FLOOR. Something was leaking and eventually caused my drywall ceiling to cave in. -Had an ant infestation so bad it took termex coming out THREE SEPARATE TIMES to finally kill them all. -Was charged a non-compliance fee twice because my renters insurance policy renewed and they didn't have a copy. They never let me know and I found out after double/checking my charges after my regular auto pay didn't cover my rent fully. -Gave my notice to vacate 60 days in advance. I had to ask 4 times over the span of a month and a half to find out how much my last months prorated rent would be. When she finally gave me an answer it turned out it wasn't even correct. -Got a $350 water bill due to a leak. Maintenance came by but when they did my pup was out of her crate so they left. They then closed the work order. I asked multiple times prior to/after my move out for updates and I was assured they would get it fixed and I would get a bill adjustment letter. 3 weeks after move out and 7 phone calls later, Lee told me there was nothing she could do since they already fixed whatever it was and didn't document it since there was no open work order. Management sucks dick. Maintenance isn't bad but they're not great. The only good thing about that place is Ebone Oliver. Sweetest leasing lady ever; diligent, willing to help, understanding and can actually separate work life and personal life unlike some of the others. Stay far away!!!!!!!

We are military and this place was exactly what we needed. Close to base, right by the mall, and…read moreit's in a good area. The carpets were professionally cleaned before we moved in and the place was pretty much spotless down to kitchen appliances shining! For the price I really can't believe how nice and cozy it is. It's January and our ac/heat works great! The utilities were on when we moved in, all we had to do was switch them over to our name. That was easy & saved me a lot of planning before we got here. Parking is never an issue. We have one assigned spot and one "free" spot but it's never hard to find one. Best of all we signed a 6 month lease for no extra charge. Some places wanted to jack up the rent because we were only here for 6 months!! I will update review in a few months since we've only been here about a month. But I don't for see any problems :)

Absolutely loved living here. Was close to base, apartments were built in 2011 so everything was…read morebrand new. Had washer and dryers inside, beautiful kitchen. Was nice and quiet. Pool was never real busy. Only negative was lazy residents that didn't know how to clean up after their pets.

Most amazing place I have ever lived as far as renting goes. I've never had an issue here and feel…read moresafe. The two bedrooms are so big I can fit 2 bunk beds in my children's room. So much space and storage. Plus the pool and gym are amazing amenities.

Motorcycle friendly!!!! After speaking with the manager she said it is permissible to park 2…read morevehicles in one spot. Park your motorcycle perpendicular next to the concrete stop then you can park your car in the same spot! The manager said she prefers this over using to spots. Since there is no reserved parking you create your own permanent parking space! You never have to walk in the rain for more than a couple steps.

We've been dealing with a severe cockroach infestation at The Arbors in Jacksonville, NC since…read moreFebruary 2025. Despite multiple service requests, a pest clean-out, and ongoing treatments, the issue persisted. We were killing at least 10 roaches a day, even after deep cleaning. Roaches were found in our laundry, outlets, and under furniture -- it was disgusting and made our home feel unlivable. The on-site staff (Nakayah and the on-site manager) were kind and genuinely tried to help -- they even admitted there was "no reason" we should be dealing with this because of how clean we keep our home. They were visibly shocked when five roaches ran from behind the fridge during treatment. Unfortunately, the real issue came when I tried to contact Southwood Realty's corporate office. The woman I spoke with, Leah, hung up on me mid-sentence, then denied it and told me there was "no one else to speak to." She showed zero empathy and offered no resolution, other than letting us move out early -- which isn't compensation, it's the bare minimum when your unit is infested. We've since filed formal complaints with the BBB and Jacksonville Code Enforcement. We've also found multiple reviews from other tenants reporting similar roach problems, so this clearly isn't just our experience. We're still seeking fair compensation, like a waiver of our final month's rent. Just a heads up to future renters -- please look carefully into reviews and ask the office hard questions before signing. This has been an exhausting and disappointing experience.

super simple no complaints they also let us…read moreknow renewal was coming up so we could just carry over the info already in the system

By far the worst apartment complex I've ever lived in. The management does nothing to stop noise or…read moreto address any complaints. I emailed Erin, the property manager, a few times to complain about the tenants below me. She ignored emails and avoided my fiancée and I altogether. It is not worth the money to live in this apartment complex.

Hello! I have lived at this apartment complex for the last three years. I PCS'd from California…read morehere, confirmed the apartment site unseen, and everything in the photos was exactly how it was in person. I took a huge risk doing that and because of Erin I'm so glad I did. She made locking in my apartment easy and comfortable, even though I was on the other side of the nation. This is one of the best apartment complexes you could choose to live at here in this small town of Jacksonville, NC. If you can read a lease and comprehend basics statements/rules - you'll have no problem living here. I've seen, heard, and witnessed my fair share of good, and bad tenants; let me say this now: Erin is not the problem. She has had a few assistants that were less than stellar (some more than others - if you know you know) and doing a lot of under the radar type stuff. She is always doing what she can to mitigate their slack that they leave behind, and didn't really keep up with, in the first place. Forgoing her own personal life at times since she is the one on call 24/7. Any time police or emergency services are called, she's there immediately and checking up on the tenants in the days to follow to ensure they're okay. When my car was broken into, she stayed outside with me until the police showed up and checked on me days after to make sure I was okay. I've learned and met some of the elder tenants because Erin walks to their doors to make sure they're okay and aren't struggling with anything. That's the kind of care you don't see often. Now, I have had the same unit all three years - anytime I submitted a maintenance request - the gentlemen that have been maintenance servicers were timely and giving my full explanations on what was done and how to avoid certain things in the future. If outside maintenance was being performed, the leasing office would always notify you ahead of time so that you would be aware of any additional personnel around the complex. I've had issues with tenants in my building (specifically noise complaints and pet waste not being properly disposed of) I've sent emails and have gone in person to make complaints when necessary, and it was handled accordingly. If there was an issue with any of the amenities, you could send an email or send in a maintenance request, and it would be serviced within that week. If I had questions about decorations or things I could do in my apartment unit that I wasn't sure would be a violation or not - I simply asked before doing it. It's called being an adult and being respectful. I didn't disrespect the property, leave any damages, or disrespect the statements on the lease. I've noticed a lot of people do shady things during their time there, and just straight up ignore what's on the signed contract. It is very clearly stated on the lease with what you can and can't do. It's all black and white, no grey area. No room for interpretation. If there's anything that she's not clear on, she will ask the management company what their say is on it. Simple as that. If the previous tenants who've had issues and left these degrading comments before would've done just that - follow the rules. She wouldn't have to address the violations of the leases that they did. All in all, I didn't want to move - at all. Due to personal reasons regarding my unit - I decided it was time for a change of scenery and a fresh beginning. Whenever Erin decides to move on to better things - that complex is going to hurt drastically. Erin, thank you truly for all that you do, and have done, for me during my time at Carolina Place Apartments. You truly have a thankless job, and I hope that management company truly realizes and appreciates what a gem you are.

I moved into Ashely Park Apartments on April 2022. The 1st night staying there roaches started…read morecrawling out everywhere. I've contacted the front office multiple times to explain what was going on. They sent someone to spray the apartment 2 times. Both times my face swelled up. I talked with the front office and they said they will try to come up with a solution to resolve the bugs. Nothing ever happened. I even called code enforcement and nothing ever happened. Months into staying there it got to the point where I couldn't use any of the cabinets. I eventually started putting my dishes in the fridge to keep them clean. I couldn't use the dishwasher because there were roaches in the dishwasher. Which was there when I moved in but I didn't realize what it was until I opened up the drain part which had a bunch of dead roaches in it. My ac went out for 3 months during the summer time of 2023 and they didn't come out. When I moved in I had new furniture. When I moved out it all had to be thrown away because there were roaches all infested and crawling in and outside of the furniture. I've documented everything I have pictures and videos. I have all emails sent. The lady in the front office tried to blame the infestation on the neighbors below me but if you read reviews about this complex you will see its a nasty place to reside. There were times when I was cooking and a roach would fall from the ceiling into the skillet. They were all in the microwave and the stove and the fridge. Nothing I sprayed, put down, or cleaned helped the situation. Oh and during the time the AC went out the bugs became 2x worse because of the heat. My kids were always sick and it was pretty sad to see them having to live in a situation like this.

If I could give 0 stars I would, the owner is very unprofessional . In a son of 3 months we had 4…read morerefrigerators. My wife and I lost hundreds of dollars on groceries . Also our AC unit went out 3 different times my wife at the time was pregnant , and it took em atleast a week for each occasion to come out , finally we left and bought out our lease , we left that place perfect , literally better than when we moved in . It now has been over 30+ days since we moved out and have not received our security deposit back of $1,074 . I have called multiple times in which the receptionist told me "it's at Valencia" I am currently seeking legal representation due to them keeping my security deposit post the legal amount of days in which they can in The state of NC. I would rather have lived on the street then in these apartments, most unprofessional business I've ever seen .

Troy once again came through! He went above and beyond with our water issue! The carpet water…read moreremoval company was professional and friendly! I think his name was Mike. Both didn't leave until we were satisfied! Such an awesome experience!

This place an absolute hell to live in. Please, do yourself…read morethe favor and look elsewhere. We lived in off of those duplexes for a year but almost every week something broke. I mean, you name it, we've been through it with this dumpster. To request maintenance, that's another hell. They are horrible and rude. Out of that whole year, I've only had one positive interaction with one person and that was the manager. Even then, it took them like 2-3 weeks to get people to come by to fix our house. Keep in mind the people they sent over are such amateurs. I hate to say that because those guys are sweet but they did not know what they were doing half of the time. To top it all off, they decided to increase the rent to 200 dollars extra every month. That's when we decided it's time to move on.

From the time we moved into the neighborhood our exprience has been exceptional. The properties…read morehave been maintained to a very high standard, the staff has always been welcoming and friendly and maintenance has always been treated as important and promptly addressed. We love the amenities provided to us from a walking path around a pond with checkpoints for exercising, spacious play areas and playgrounds through out for our kids to play and the amazing pool thats large enough for so many families to enough be it wading in water, swimming laps or a safe area for littles to splash about. We feel involved and cared for by the facility that maintains the property and are grateful to live here. Even during the COVID the standard has not changed!

I love living in Heroes Manor…read more The Maintance crew is amazing and they take care of everything. The club house staff is wonderful. And they do lots of community events. Some of the neighbors are not considerate but that can happen anywhere.