Me and my husband just moved in beginning of March, everything has been great so far. only a couple of things we had to list on our move-in inspection but maintenance- Rudy - has been fantastic and very prompt to get everything in working order for us! read more

I should have called a lawyer and terminated my lease within my two weeks after moving in but unfortunately I stayed. I'd give zero stars if I could. Would like to say that I'm 26 and am pretty easy going. I've stayed in south side Chicago ghetto and would easily pick that over this place. - Within the first week my countertop cracked off. Maintenance super glued it back together and the glue leaked onto my pots and pans and ruined them. -Also within the first week my kitchen sink and dishwasher started leaking water. It leaked down the wood siding and under the carpet. The wood began rotting/molding. Mold under the carpet too. -Whenever it rains the master bedroom wall gets a big damp spot the size of my entire forearm. -Came home one day to my front walkway soaking wet and my ceiling ON THE FLOOR. Something was leaking and eventually caused my drywall ceiling to cave in. -Had an ant infestation so bad it took termex coming out THREE SEPARATE TIMES to finally kill them all. -Was charged a non-compliance fee twice because my renters insurance policy renewed and they didn't have a copy. They never let me know and I found out after double/checking my charges after my regular auto pay didn't cover my rent fully. -Gave my notice to vacate 60 days in advance. I had to ask 4 times over the span of a month and a half to find out how much my last months prorated rent would be. When she finally gave me an answer it turned out it wasn't even correct. -Got a $350 water bill due to a leak. Maintenance came by but when they did my pup was out of her crate so they left. They then closed the work order. I asked multiple times prior to/after my move out for updates and I was assured they would get it fixed and I would get a bill adjustment letter. 3 weeks after move out and 7 phone calls later, Lee told me there was nothing she could do since they already fixed whatever it was and didn't document it since there was no open work order. Management sucks dick. Maintenance isn't bad but they're not great. The only good thing about that place is Ebone Oliver. Sweetest leasing lady ever; diligent, willing to help, understanding and can actually separate work life and personal life unlike some of the others. Stay far away!!!!!!! read more

I had an amazing experience living in this apartment complex ! The staff communicates very well and issues are fixed in a timely manner. A big thank you to Le and the rest of the staff for making my time at Williamsburg Place wonderful ! read more

moved to these apartments in November and I personally love our apt , no issues with pest nor with any maintenance issues , neighbors are nice even though I hardly see them . They have a playground for kids , a gym which also has an area to leave your kids there. Haven't been in the pool yet but it looks exactly as their website. They also pick up your trash Monday -thru outside your door which is a bonus for us as my husband and I work almost all day and the dumpster is a lil far from our apt . One thing I would say is that they kinda suck at answering the phone most of the time I noticed they usually answer more in the mornings then the late afternoon. The parking is an ehhh, usually can't find parking near your apt if u come back home After 4pm but I don't really mind it . Overall though would recommend moving in these apartments read more

Don't move here if you're military! My husband got orders to a different base so we gave them the orders and a move out day and the absolute worst person I've ever worked with "lea" never put down our given move out date and instead of admitting to maybe forgetting? Or being careless she put our given move out date as the day we turned our keys in. On top of that the place is disgusting and unbearable to even live in. No one even did a new move in clean. We had to deep clean the whole apartment before even moving our things in. They also have not put the unit back on the website or market even though it's been vacated since October. Trash place with trash people. They did not even send any of the move out papers or agreements that were signed and did not contact us or once say anything about the new base being too close to count for early move out. Completely unorganized with employees of an IQ of 10 all put together. read more

So we lived in this apartment complex for exactly a year so I have experienced the good and the bad of this place. First things first I know they recently hired new management so HOPEFULLY that aspect of the complex gets better. For months I would call and call and no one would ever answer or call me back. The valet trash service is iffy half the time they would pick up the trash half the time they would leave it. We lived in the third floor and with my husband being gone for work a lot it was extremely difficult for me to carry a baby down the stairs with a full bag of trash. The maintenance staff that keeps the grounds are EXTREMELY LAZY!!! They would never pick of the doggy bag trash that was located near my apartment building. The poop bags would be over flowing and sometimes all over the ground next to the trash can because they would never pick it up. One time they did not change the trash for 2 months and I continually called the front office with zero response. And this happened multiple times throughout the year I lived there. Play ground and pool was OK. Don't let the tanning booth amenity fool you it was never open the entire year we lived there I asked multiple times. Now for the apartment aspect. The apartment themselves are clean and we never had issues with any bugs which I'm extremely thankful for! Bathrooms and tubs are spacious. Washer and dryer are included but OLD! And AC would go in and out constantly. If the filter wasn't changed every month it would randomly stop working. Never had issues with mold. Overall the experience was okay I think that the apartment could be nicer (dog scratches on cabinets, chipped toilet seats, improper shelves in the fridge) but was okay for the year we lived there would not have renewed our lease though. read more

Usually, the voices with the most bad to say are the loudest... My girlfriend and I have lived here for three years, and we're about to move. We have been renting places since 2014, and Williamsburg is the best for its buck. Management has had its ups and downs since I've lived here. However, I believe the new management will turn it around. You'll occasionally find neighbors being loud and pet owners not picking up dog poop. But that's the APARTMENT life, which can all be fixed if you just talk to your neighbors. Maintenance led by Ed is fantastic. When management went downhill, we could always rely on Ed to help accommodate our maintenance requests. The complex is about a 20-30 minute drive to Lejeune. It gives me enough time to decompress on the way back home. Food Lion is a block away, and if you're drunk and feeling the munchies, you have Taco Bell next door. The fitness center is awesome. Although Covid-19 created some restrictions, if I ever receive orders back to Lejeune, I will definitely consider moving back here. We'll miss this place. read more

I just don't get why we had to pay full price when amenities were down. Also the apartment got stricter when the pandemic hit. They made sure they got their rent on the first of the month. read more

When you call maintenance they don't know how to answer. I got locked out my apartment and couldn't get ahold of them for a while. I had to wait until the office opened at 9 to even be able to talk to someone. We even pay $1000 a month for the gated community and they have the gates shut. read more

I do NOT recommend this apartment complex. I was trying not write a review, since the leasing office accommodated my request to shorten my lease. But after being woken up by a roach (I have requested extermination twice) crawling on me this morning, I feel compelled to warn others to prevent the stress and sleepless nights I'm experiencing. It is challenging to move during COVID especially when you relocate across the country without touring an apartment. So, I made the best decision I could given the circumstances, but maybe I should have paid closer attention to the reviews. The unit was not move-in ready (overall dirty, dead nats in refrigerator, piece of vinyl flooring damaged, mold/mildew under kitchen sink, heavily soiled carpet) when I picked up my keys in July. Since moving in I have experienced nothing but problems that either go unresolved or addressed after several weeks in response to multiple emails. The building hallways are filthy and desperately need sweeping and power washing. The leasing office is very diligent about collecting payments for admin fee, application fee, rent, etc. Wish they had this same energy with ensuring apartments are move-in ready, in response to maintenance issues and the outside maintenance of property. Too bad I cannot post my pictures. read more

I absolutely love calling Williamsburg Place my home! I work days and my husband and kid did all the apartment hunting narrowed it down to three then I took a day off to go see them. Last on the list was this place, well he saved the best for last! I love the added sense of security living in a gated community I know someone's not going to mess with our vehicles and there are cameras around too. The clubhouse is amazing to hangout in with Starbucks coffee and cocoa anytime you want. I had to restrict myself to once a week it's so darn good. The gym is huge! So much equipment to use and there's also a sauna and tanning booth. Also included is a game room, computer room & theater. Then outside the clubhouse a pool with cabana, volleyball court & basketball/tennis court! It is nice to be able to get to know your neighbors during any of the community get togethers like breakfast or wine tasting night. Our apartment is amazing and I love love to eat watching the sunset on our balcony. There are so many perks living here and so much to rave about. Been here a year come February and we must say "This place is a GREAT place to live." read more

If you're looking for a spacious and beautiful and well maintained apartment in Jacksonville NC, Williamsburg is the place to live. Office and maintainance staff are very friendly. We have no complaints at all about this gated community. If we wouldn't have bought a house we would still be there. Highly recommended. read more

When my husband and I first moved into Williamsburg Place. We loved it! It's clean and the pool is awesome. The few things that made us happy to leave this place was maintenance never comes to fix anything in your apartment unless asked a few times. Our AC was broke for a week and a half before they finally came and "fixed it" which they didn't. He apartment is CURRENTLY at 84 degrees. They come in there when you're not home, so we always ask to wait for my husband or I to be there when they do come. The one time they came and I was in the shower, I heard them knocking so I quickly threw on clothes to go answer... but they were already unlocking my door themselves to come in. If I had not been fully dressed when they came in this would of been an even bigger problem! They don't replace the poop bags to pick up after your dogs and currently a wasp nest residing in them. All the cool amenities that come with the apartment like the pool table room, computer room, theater room, tanning bed and the coffee machines are unable to be used after 5. Most of us work until around then and don't get to use it ever. The coffee machines you have to provide your own cups after 5. Not to mention the appliances in the apartment are always breaking. Ex:sinks leaking, AC unit leaking water everywhere, garbage disposal breaking and leaking water on everything under the sink, dishwasher leaking water all over the floor. Today is our moving day and we couldn't be more happy to get out! read more

I wish I could give negative stars... this place is a joke. We rented our apartment and they told me it was going to be clean.... so moving day comes and the apartment is disgusting. Stained carpets even though they told me they had just been replaced, chipped cabinets, and it smells of mold! Even the moving crew told us to have someone come in and see if we had mold....how embarrassing! So on just the first day both toilet's started to leak this awful smelling water it took 2 days for them to come and fix them! Now I am use to living in a luxury high rise so I was trying to give them the benefit of the doubt since this is obviously a much lower standard then what I had been living in but then it got worse. My refrigerator stops being cold... I lost all my food in it and had to call 5 times and wait 2weeks before anyone shows up to look at it! Are you kidding? They came in and told me it was the thermometer and they would fix it, so they come in 3days after that with the part... now it's always to cold and freezing or way to warm! It's not even worth waiting the two weeks anymore! Along with that my upstairs neighbors always sound like they are about to crash into my home and the side neighbors dog barks through all hours of the night. I can not wait till my year here is up and I can gladly be done with this place. Be warned DO NOT rent here save your money and go elsewhere. read more

This place looks nice on the surface but between the management, the maintenance, the facilities and the tenants, it is not worth the money. The management is relatively incompetent - they cannot or will not address simple questions such as how to work the Blu-ray player in the theater room. They also pass off their responsibilities onto the tenants. For example, we got locked out of the apartment and called maintenance who said it would cost $50, cash, for an emergency entrance. We paid $60 and when we went to pick up our $10 change, the management said it should have cost $35. But instead of dealing with the discrepancy themselves, the management sent maintenance to speak with us. And that became a VERY awkward situation where maintenance came into our apartment and said they were being cheated out of money if we asked for our $25. That is NOT professional of management nor maintenance. We also requested that maintenance replace the burnt out light bulb outside of our door but after two or three weeks, we replaced it ourselves with a special, expensive bug-repelling bulb. A week later, that bulb was taken and another, regular light had been installed. When we requested our bulb be returned, we were told maintenance had thrown it away. Less than two weeks later, the bulb maintenance had placed burned out, leaving our entryway dark. However, I don't feel comfortable asking maintenance to replace it. The common room has a pool table with torn felt and damaged cues, particularly the tips, and a shuffleboard table without sand. We requested that the cues be replaced and the shuffleboard be re-sanded but then took it upon ourselves to re-tip the cues and re-sand the table. Less than 2 weeks later, the cork tips of the cues had been picked off and the shuffleboard table stripped of sand, which speaks to the callousness of the other tenants as much as the management. This furthers our belief that this apartment is not worth the money and that will NOT be renewing our lease NOR recommending it to others. read more

I moved into these apartments when they first opened in 2011 and although I thought they were great as we had a fenced in areas and they made cookies everyday for the kids. It was "great" Well I soon learned that ALL the appliances had been recalled and nothing was done about it, the gates work sometimes and most times dont. During the rain or snow they have to be left open so they dont get stuck. The worse thing though is the lack of care that has come out of the staff over the years. They have gone through several staff members, some getting fired, and the staff there now just doesnt seem to care. They openly talk about other residents and have withheld the truth if it is going to make them look bad. I have had a lot of issues with them and if anything should tell you to stay away......right now for every one person who moves in two move out. I WILL NOT and WOULD NOT recommend this place to ANYONE!! read more