We used this company's service to clean our attic, we had a very bad mold and insulation issue…read more Pro-Green was very professional great service, kept us very informed of everything they were doing. Nate and Brian were very professional and neat while working. Did a very good job. Pro-Green was very reasonably priced. We definitely recommend Pro-Green and would use again!

Hi, As a result of the work that the team at Pro-Green accomplished, my house feels like a home…read moreagain. Within the course of a few days, they literally changed my life by very painstakingly sorting, organizing, deep cleaning, sanitizing and decluttering my basement and the first floor of my house. the results far surpassed my expectations. I highly recommend that you put them at the top of your list and confidently know that they will go above and beyond.

A driver of one of your company vehicles (license plate 1MY 769) was operating the vehicle in an…read moreextremely unsafe manner in a residential neighborhood near a park at night. The driver accelerated through multiple stop signs without slowing, creating a serious danger to children, pedestrians, and other motorists. When I attempted to call out the unsafe behavior, the driver decided to drive past me and shouted an explicit insult ("Go f*** yourself") from the vehicle. This conduct is both dangerous and highly unprofessional, especially for someone representing your company. I am deeply disappointed by the disregard for public safety and hope this matter is addressed promptly.

I found this company with a Google inquiry for carpet cleaning, particularly, a place to drop off a…read morerug. A winner!! I gave a call and found the person I chatted with very kind, her voice smiled! I was able to bring the dog pee and dirt infested rug that day. This time I could see the smiles, kindness, knowledge and professionalism. The word "restore" in the companies name is there for a reason. The rug, with it's silent history was gone, it was restored. Thank you to Tim, Dave and all the other's who I know worked so diligently on the rug. AnnieB

I can't believe these people have any rating above 2 stars. They changed me top of the line prices…read morefor second rate work! They were taking so long to get started after we made the agreement for them to do the work that we had to hire a lawyer to help them hurry up and get started. After they got started they needed consistent monitoring to make sure they held up what they agreed to and we still ended up with second rate quality work. I will never hire these people again not even to repair a shed! Absolute charlatans!! Beware!

Do not ever call ServPro of Providence for any help in cleaning, drying or restoring your house…read more The entire team is inept, incompetent, a waste of your time and money. Below is just a short summary of our initial engagement, I would have to write a novel to tell the entire saga. Before I go on, note that I've never dealt with my home flooding and figured ServPro would walk me through this process, be on my side and help me understand all steps as any good company with quality customer service would. They, unfortunately, took advantage of my naivety. Our basement flooded in July of this year. When I called to schedule some time for them to come out they were very helpful and scheduled me quickly. A guy named Ivan was scheduled to come to our house, review the damage and set up a plan. On the day he was supposed to arrive he was late but when he arrived he seemed somewhat knowledgeable about what was going to happen and scheduled their actual service for the following Monday which was only a few days away. He said he's send me a contract to sign via DocuSign before the actual work would begin. Monday morning rolls around, no contract has been sent. I texted Ivan he said don't worry about it "he trusts me" and it will be fine. When the team arrived on Monday they started work without a signed contract, however like I said, Ivan assured me this was fine. The team starts tearing up our floors and ripping out baseboards. After they tore out about a 5' section of baseboard and a 6' x 1' section of my flooring they stopped because they found tile they suspected to be asbestos under the flooring. Evidently, they need to test the tile before any more work can be done. In the meantime they left their drying equipment on while I waited for Ivan to come and take a piece of tile for testing. Ivan was supposed to come that day. He never did. He was supposed to come the next day, he never did. He finally came a few days later. It should be noted that anytime I texted he'd rarely respond and I couldn't leave a voice message as his mailbox was full. Then out of the blue I get a contract sent to me in my name that was already electronically signed for me. Yes, you read that right. Someone at ServPro signed the contract for me, on my signature line. I called ServPro and asked to speak with the manager. The receptionist asked what it was about I briefly told her so she took a message, evidently never told their GM and Ivan called apologizing profusely saying it was the wrong contract sent to me. In fact, it wasn't, the contract was in my name, my insurance claim number and my address. They ended up leaving their equipment at our house for well over a month. They never called to check on us, never called to check on their equipment. When I elevated my frustration to my insurance adjuster and the GM at ServPro nothing was done. When I was finally able to speak to Chris about the flooring issue and the hole they left he came out to look at it. He said they'd fix it, however, when I called a few days later he said he had no idea what I was talking about they don't do flooring, that was my responsibility. I swear it was like dealing with tweedle dee and tweedle dumb at this place. Long story short, they never should have even started tearing up my floor they should have only dried the basement. The asbestos testing is not covered by my flood insurance nor is tearing up the flooring. Thank goodness they found the tile, otherwise, they would have left my basement in ruins. In fact, it's now in worse condition than before the flooding. They aren't taking accountability whatsoever and have the audacity to bill me for a piss poor job. Their GM, Chris, sent us a $150 gift card to a restaurant as an apology. It's insulting and I hope that if anyone else ever has to deal with some sort of catastrophic damage to their home in the Providence area that they never work with this inept, incompetent team at ServPro. I plan on filing all the complaints I can on this company with BBB and seeing if I can take them to small claims court as I don't want a penny to go to them for leaving us worse off than before. Below is the spot in the floor they tore up. We had to remove part of our flooring in the closet to be able to cover up the spot and then you'll see the baseboards they completely ripped out.

This company sent a guy out in the middle of the night for us when our pipe beneath our kitchen…read moresink burst this winter. We rent, but we rent from family so we were extra concerned about them doing a good job and taking care of our wood flooring just off the kitchen. The tile had been draining straight to the dining room and we didn't want the wood to warp. They dried it all out for us with a method I don't remember the name of but it was greatly appreciated. They worked with my aunt on the paperwork because she's the owner but they were great about making sure to coordinate timing with us.

Got a call a week ago from my parents neighbor that water was coming out of my parents garage. A…read morepipe had let go in the upper level and coming through the ceiling in the garage. My parents were away and I had to deal with this mess. Their insurance company referred us to Servpro and I can't believe how amazing they were and they handled everything for me from start to finish. It was reassuring as I live over 2 hours away. CJ did a great job communicating what needed to get done and how long everything would take. I was there this weekend and my parents and I were extremely pleased. It looked better than it did before. Awesome job everyone!! Would highly recommend.

I called in the owner about a previous biohazard cleaning, concerned about a lingering odor. Not…read moreonly was Bob reassuring, but during the time of the appointment, I was impressed with his concern for the industry in general , and maintaining a standard requiring certification. That's dedication.

From the owner: Clean Scene of New England offers biohazard remediation and crime scene cleaning. We also offer…read moreFentanyl and other drug remediation, hoarding and decluttering, gross filth and sewer back-ups. we service all of Rhode Island, central and eastern Mass and eastern CT. All of our techs are trained and certified by (ABRA) American bio-recovery Association with yearly updates. So if you need our services and want it done right the first time at a reasonable price, please give us a call. Thank You!

worst company! Our insurance company suggested them so we went with them. They inflated their…read morequote. Lied on the quote, which was proven by another company. Repeatedly tried to get us to just throw everything away stating "the insurance will just buy you new stuff"! items that were meaningful. The employee were amazing! However, the two owners are out to scam the insurance company and your wallet. We ended up firing them because they just left our house not worked on for weeks. They never submitted the quote until I called and reminded them that the insurance company didn't get it! It should have been in 6 weeks before they submitted it! The employees only worked 4-5 hours per day! They will just waste your money and time!

Great team and service, if you want someone you can trust to take care of your home and belongings…read moreuse Flood fire Pro!

Everything went well even hired them for a more expensive project. Professional treatment and…read moreexceptional quality work i cant say enough about Dean and his crew everyone that has worked o. Our home has been absolutely great. Have many more projects lined up and definitely having them do them

We had Dean and his crew gut and rebuild our bathroom. They did a fabulous job, and communicated…read morewith us every step of the way. Were they the lowest bid? No, but they were way under the highest! We love everything about our bathroom now.