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    Services - BTTR Restoration

    Biohazard cleanup

    Damage restoration

    Environmental abatement

    1 More Service

    Mold remediation

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    SERVPRO of Providence

    SERVPRO of Providence

    (12 reviews)

    South Elmwood

    I can't believe these people have any rating above 2 stars. They changed me top of the line prices…read morefor second rate work! They were taking so long to get started after we made the agreement for them to do the work that we had to hire a lawyer to help them hurry up and get started. After they got started they needed consistent monitoring to make sure they held up what they agreed to and we still ended up with second rate quality work. I will never hire these people again not even to repair a shed! Absolute charlatans!! Beware!

    Do not ever call ServPro of Providence for any help in cleaning, drying or restoring your house…read more The entire team is inept, incompetent, a waste of your time and money. Below is just a short summary of our initial engagement, I would have to write a novel to tell the entire saga. Before I go on, note that I've never dealt with my home flooding and figured ServPro would walk me through this process, be on my side and help me understand all steps as any good company with quality customer service would. They, unfortunately, took advantage of my naivety. Our basement flooded in July of this year. When I called to schedule some time for them to come out they were very helpful and scheduled me quickly. A guy named Ivan was scheduled to come to our house, review the damage and set up a plan. On the day he was supposed to arrive he was late but when he arrived he seemed somewhat knowledgeable about what was going to happen and scheduled their actual service for the following Monday which was only a few days away. He said he's send me a contract to sign via DocuSign before the actual work would begin. Monday morning rolls around, no contract has been sent. I texted Ivan he said don't worry about it "he trusts me" and it will be fine. When the team arrived on Monday they started work without a signed contract, however like I said, Ivan assured me this was fine. The team starts tearing up our floors and ripping out baseboards. After they tore out about a 5' section of baseboard and a 6' x 1' section of my flooring they stopped because they found tile they suspected to be asbestos under the flooring. Evidently, they need to test the tile before any more work can be done. In the meantime they left their drying equipment on while I waited for Ivan to come and take a piece of tile for testing. Ivan was supposed to come that day. He never did. He was supposed to come the next day, he never did. He finally came a few days later. It should be noted that anytime I texted he'd rarely respond and I couldn't leave a voice message as his mailbox was full. Then out of the blue I get a contract sent to me in my name that was already electronically signed for me. Yes, you read that right. Someone at ServPro signed the contract for me, on my signature line. I called ServPro and asked to speak with the manager. The receptionist asked what it was about I briefly told her so she took a message, evidently never told their GM and Ivan called apologizing profusely saying it was the wrong contract sent to me. In fact, it wasn't, the contract was in my name, my insurance claim number and my address. They ended up leaving their equipment at our house for well over a month. They never called to check on us, never called to check on their equipment. When I elevated my frustration to my insurance adjuster and the GM at ServPro nothing was done. When I was finally able to speak to Chris about the flooring issue and the hole they left he came out to look at it. He said they'd fix it, however, when I called a few days later he said he had no idea what I was talking about they don't do flooring, that was my responsibility. I swear it was like dealing with tweedle dee and tweedle dumb at this place. Long story short, they never should have even started tearing up my floor they should have only dried the basement. The asbestos testing is not covered by my flood insurance nor is tearing up the flooring. Thank goodness they found the tile, otherwise, they would have left my basement in ruins. In fact, it's now in worse condition than before the flooding. They aren't taking accountability whatsoever and have the audacity to bill me for a piss poor job. Their GM, Chris, sent us a $150 gift card to a restaurant as an apology. It's insulting and I hope that if anyone else ever has to deal with some sort of catastrophic damage to their home in the Providence area that they never work with this inept, incompetent team at ServPro. I plan on filing all the complaints I can on this company with BBB and seeing if I can take them to small claims court as I don't want a penny to go to them for leaving us worse off than before. Below is the spot in the floor they tore up. We had to remove part of our flooring in the closet to be able to cover up the spot and then you'll see the baseboards they completely ripped out.

    BTTR Restoration - damagerestoration - Updated June 2026

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