Btydental in Sumner was fantastic! They were able to get my son in for emergency appt and stayed late to do a root canal on the saveable tooth that was the most painful and scheduled him for next day to have his other tooth extracted with bone graft. The office staff were also amazing and highly recommend this dental office! read more

Great service and the clinic clean i I recommend it great people great care and good Equipment

This place was super nice when I went for a consultation, nice hygienist and front desk.. ran behind but it was okay! I had an appointment scheduled for cavities and it was absolutely awful. They were all clearly late, my appointment was 8 am and we werent let in until 8, dentist didn't walk in until about 8:20. The hygienist I had at this appointment was very rude... wouldn't let my mom come back with me even though i'm 16 and have had a horrible experience the only other time i've had to get cavities done since they have never been a problem for me. She was very rude telling me that i'm 16 and shouldn't need my mom, bad business if you ask me. I told them I typically take a lot to get numb, and asked me to raise my hand if i could feel it, they stopped the first time but did not stop everytime. I told them it's annoyed how long i take to get numb and i understand that, but i was in genuine pain, not just feeling pressure, pain. They only stoped one other time numb other than that it was just a break. I have had one root canal and am now very afraid since i've had so many issues with it and the dentist decided to tell me that i may need another one, which why i don't know, i was already stressed enough with the fillings i really don't understand the need to mention that to me not my mom. They didn't talk to my mom at all other than to tell her no to letting her come back with me, which i'm a minor i don't quite understand why it matters if she comes back with me. They also obviously did not take time to read my notes because the hygienist asked me my allergies and she would've know that if she actually took the time to read my file, I also have TMD which means i have a hard time opening wide for a long amount of time so therefore having them get irritated that i was "biting them" was very irritating to me. Overall this was a horrible experience and I would never take your children here or yourself! Let parents be back even if they are "old enough to be on their own" sometimes it's just comforting. Do better and be kinder to your patients, this is a horrible place. read more

Please read to understand why I only gave 1 star. I've been going to rainier dental for years and have loved it. After dr Huynh left my last 2 appointments made me and my wife switch dentist. My first visit the dental assistant was clearly sick and when I asked her if she was sick, she stated " yeah I think I'm coming down with something". I requested someone else to assist. They lost my paper work that I filled out my fist visit and wanted me to redo all the paper work. Personally I didn't mind filling it out once but they should be more responsible on people's personal information. My appointment today was at 8am, at 8:20am They finally called my name, just to tell me that my provider is sick and can't be seen today. I'm very upset with how they are handling thinks. Nice doctors but not worth the headache and hassle that you shouldn't have to deal with read more

They didn't forward my x-rays to my dentist. I had appt. to get my teeth cleaned, they called me 2 days b4 my appointment and told me they don't have a dentist available that day ,wtf. Then they go their panties in a twist because i went to a dentist that actually has one a available on the day they schedule you for ​​ read more

I just finished up a very long process of having a dental implant. Rainier cost much less than previous dentists. Dr. Huynh is incredible. Not only is he super clear on everything that is going to happen; he is gentle, has a great sense of humor and serenades you while he works. If you are fearful of going to the dentists try him! He will put you at ease and his staff is great! read more

First, the rotating dentists ... It's not a personable experience and quite frankly, interpret prior visits notes differently. Second, they absolutely destroyed one of my teeth and I eventually will have to have a root canal done because of it. My molar is nothing but a shell of a tooth now. At one visit, I was coming in just to have a piece of gum cauterized and without X-rays or anything, the dentist told me I needed 3 root canals and 2 fillings. They're nothing but money hungry thieves. I tell everyone to avoid this place at all costs. I will never go back. read more

Enjoyed my recent visit at the Tacoma office ,the front staff was phenomenal will highly recommend rainier dental only wish my teeth were in were shape so I could make more frequent visits read more

They have taken care of my needs for many years. My teeth are great even as I'm in my late 60's. I will continue putting my care into their hands. read more

I have had a cleaning and a few fillings here and I have nothing but great things to say. The staff in the front are very friendly and welcoming. They took care of any insurance questions that I had. Dr. Le and her assistant Tori were very gentle and helped me feel comfortable throughout the whole appointment. I would not hesitate to come back and would definitely recommend Rainier Dental. read more

Kendall Lipp is the worst office manager around. Very rude, smart moth and cocky. Tries to get help on a few different things and she wanted to say smart remarks and tell me that I should have been on top of things. My family stopped going here a long time ago due to the rude staff and non willing to help attitude. The worst place to go. read more

I took my two daughters aged 2 and four to Rainier Dental after having gone to another large pediatric dentist practice. From minute one the office staff was warm and welcoming and the feeling continued throughout the visit. The video screens above the exam chairs are perfect and the headphone are blissful which lend to a quiet calm environment. For my two year old they had a separate room from the open bays which was perfect for her as she was not happy to be at the dentist. Dr. Le handled my two year old well who was a bit of a handful. I also appreciated the explainations by Dr. Le about my older daughters teeth and what to expect for her in the future. By the time we left both of my girls had a smile on their face and were excited to use their new toothbrushes. read more

My family went through years of just cleaning and watching spots. In August 2015 we were told that all 4 of us required work. We authorized to have 4 fillings done on our 15 year old son (who had no cavities to this point). He knew they did more than 4 but we did not find out that they did 8 until we received the paperwork from insurance. Now, all of them need to be redone since they have decay under them. Obviously, by a different dentist. Luckily, we did not proceed with the work they recommended on the rest of us but I feel awful for my son that will have to deai with this for the rest of his life. I just called to inform them of this and their response was "Um, OK?" read more

I made special arrangements for my boys to come to the Sumner office for the first time for cleaning. I gave the office staff the insurance information and was told to bring the completed new patient form that I could acquire from their web site (which I did). The staff told me I would need to have their orthodontic wires removed prior to the cleaning. So I coordinated the appointments: wire removal, then cleaning, then wires back in - all on the same day - all in Sumner - because it is a 30 minute drive to the orthodontist from home. So, we got the wires removed then went for the cleaning but when we got there they wouldn't see the boys because they required additional paperwork which was not mentioned at the time I made the appointment. (None of our other dentists or orthodontist had required this specific type of paperwork.) If I had known, I would have brought it with me. It was too far to go home to get it and no one was at home to send it. They wouldn't do the cleaning appointments even though I could have sent the paperwork when I got home. What a colossal waste of time, adding frustration to my day, and I still have to finish the process which means more days off of school for the boys. If they have a policy to require certain paperwork, it would be nice if they would let their customers know before walking in the door for an appointment. I will not go back. read more

I would never recommend Rainier Dental due to the front office staff. Their customer service is horrible!! I went to Rainier Dental for the first time in Nov 2014. They told me I needed a "deep cleaning". I was told that my insurance did not cover deep cleaning only basic cleanings and that I would have to pay out of pocket $300 ( difference between basic & deep cleaning ). I told them that I couldn't do it right at that time, but would call and schedule an appointment in a few months when I had saved up the extra funds needed. Last week I called and scheduled an appointment for the cleaning. Today I stopped by to ask a few questions and they told me that my portion due was now going to be $800. When I asked why and how come it was different ( nothing had changed with my insurance ) the receptionist said she didn't know but my insurance does not cover deep cleaning. I told her I understood that but why was the difference now $800 instead of the quoted amount of $300. She once again stated she didn't know. I asked if she or one of the other employees could please try to find out why and let me know ( there where other office workers there and hearing the conversation ). She then stated again with attitude that my insurance does not cover deep cleaning. I cancelled my appointment and left feeling very frustrated and upset. read more

i was a patient there since 2011 or soo. the staff have always been very friendly. i have never had an issue with them in that manner. the problem that is causing me to leave them is two things. their billing practices seem a bit off. i used to work in medical billing and have found myself confused about rates being charged quotes being given on multiple occasions. talking to family members who work in the dental field locally i was told they are known to often overcharge. recently i had to have a tooth reworked (not the first time) that they had recently done a filling on, ( was not properly done cavity grew under filling) they told me there would be no charge that they would take care of it, lone behold they still billed my insurance. the biggest reason i am leaving is they can not hang on to dentist. since 2011 i have had 4 different dentist. they are the company that new dentists go to work a year or two to get experience and then leave to go somewhere else. i most recently saw them November 2015, new dentist brand new out of school had two filling done and they are still hurting and extremely sensative. i am tired of going back to have work re-done. i will be switching to a different provider. staff always great and nice but need more stability from a dentist office. read more