The the ladies in the front office are so helpful and friendly. Dr. Crane is very gentle whether…read morehe's giving me a novocain shot or pulling a tooth. The dental hygienists are very kind.

These guys took my money over three visits before they told me they dont do deep cleanings when i…read morespecifically told them thats what i needed, they also didnt know how to help me with my two front teeth, my present dentist had no problem fixing them, the finance lady there is a horrible human , that tries to fear momger you into their crappy service ,i got out of my chair and walked out on her,

It's very unfortunate that this company is trying to tarnish my review. They've also written me and…read moreasked that I removed the post. My account has never been past due and payments have been made every single month. The reason I was concerned was because you guys were pulling the payment on your own time which was not authorized. If you take a look at the " financial agreement" I had crossed off my credit card information for privacy, it says that the payment is my responsibility. There is nothing on there that says you have the right to automatically debit any financial account due to nonpayment. After having my lawyer review this document as well they agreed that you do not have any written authorization and no authorization to debit my debit card as you mentioned, you guys had made an exception on your own will, and no further documentation or papers were provided. Because my office experience was so negative, it did take months to reach out. But that is also because my first few payments were made by myself manually where the other couple I noticed you were pulling unlawfully. Trying to make more seem like I'm angry in debt is extremely wrong. Any further responses negative from this office I do have legal rights to fight this, but it is just not worth my time as I do all the balance and I have no issue with paying. All of this could've been avoided if the office wanted to admit that they did not have signed authorization, but you have been so distasteful that this is now the route we're going. Aside from having a lawyer I've worked at financial institutions for the last 10 years and I know what an authorized automatic debit form should look like legally. This office is shady and they are horrible. And I will not be removing any post. Notice how my concerns with the roughness of the dentist have not been addressed at all. The only concern is their name being talked about.

Buyer beware if you get an estimate from them before oral surgery that you may get subsequent…read moreinvoices. I had two kids get their wisdom teeth removed within three days of each other at different locations. One at Molen and one somewhere else. Both kids have the exact same insurances. The one at Molen had $700 out of pocket. The other kid had $0 out of pocket. They made me pay my portion upfront and then billed additional charges four months later in a past due invoice. I'll never return here.

Wow this office & dentist saved me from excruciating pain!…read more Got me in that same day for X-rays and a treatment plan and sent me home with non. Norcodic pain meds that helped me so much. Thankful for this office

Upon calling, the office said "Yes we take your insurance". What they DON'T tell you - no matter…read morethe insurance, you PAY UP FRONT and somehow your insurance is notified and insurance reimbursements you???? !!! When making the appointment, none of this was discussed. The whole experience in this office felt like a used car lot with the objective to upsell. Would absolutely never return, nor recommend this place.

I am not one who enjoys their time at a dentist visit. I've had extensive work done on my teeth and…read moreI have horrible anxiety when I know my appointment is approaching. That all being said, I can't tell you what a wonderful experience I had here. Wonderful is a stretch as I had a tooth extracted so not too much fun. I know things are a bit different as we are in the COVID times but I entered the building, filled out reasonable paperwork and was taken directly back. Didn't weight long for Dr. Nielsen. She went over all my options, was completely transparent with her treatment plan and cost. She built customer trust right away. Her overall concern seemed to be my overall welfare while in her seat. The office staff and dental assistants were super friendly, professional, helpful and while the actual treatment wasn't fun, her approach and bedside manner really won me over. Take note that I'm not an "Easy A" so you speak. Details: not a lot of close parking, right on Main Street, also accepts Delta Dental of WA I couldn't recommend this place more for future dental needs.

Best dentist ever - they do a full exam, treat you like a person and are very careful with your…read moreteeth and your feelings. Dentists can be scary and expensive but they are amazingly delicate with your care and take a lot of time to explain everything to you and make a plan that makes sense and is for your overall heath.

Btydental in Sumner was fantastic! They were able to get my son in for emergency appt and stayed…read morelate to do a root canal on the saveable tooth that was the most painful and scheduled him for next day to have his other tooth extracted with bone graft. The office staff were also amazing and highly recommend this dental office!

Great service and the clinic clean i I recommend it great people great care and good Equipmentread more

Have gone here for years and they have always been amazing! Dr. VanDyk is very gentle and is great…read morewith a nervous patient ‍.

Let me make this clear. The dentists and assistants are great, it was there office staff that made…read moreit terrible for me. I got new dental insurance and called to schedule an appt and they asked for my insurance info so they can verify if I can go there. They called back and said it was all good to go. After a cleaning and X ray for my wife and I we got a letter saying from my insurance saying the services where denied. After calling back to the dentist to say what happened they blamed it all on the insurance saying it was there fault. After filing three claims with my insurance I never heard anything. Fast forward three years later I get a letter and paper worked served to me saying I now owe 988 dollars or I will be sued. Not some of this is my fault but when the staff says they check and I am covered when they really didn't verify and the insurance says they have no recording of it I get really upset. Really wish it could of been different.

Very disappointing experience. Our appointment was scheduled for 12:00 PM, and we have now been…read morewaiting for over an hour without being seen. One of the biggest issues is that it appears one dentist is trying to treat three patients at the same time. Patients are left waiting in treatment rooms while the dentist moves from one patient to another, resulting in extremely long delays and a frustrating experience. On a previous visit, my wife was left sitting in the dental chair with her mouth open for about 30 minutes while the dentist left to see other patients before finishing the procedure. Today, we are once again waiting over an hour past our appointment time with little communication or explanation. To make matters worse, the fillings that were recently done are still causing pain and sensitivity when eating or drinking cold beverages, which is the reason we came back for this appointment in the first place. We understand that dental offices can get busy, but repeatedly overbooking patients, making them wait excessive amounts of time, and rushing between multiple patients is not acceptable. Patients deserve timely care and proper attention. Based on our repeated experiences, I cannot recommend this clinic.

I arrived at my appointment on time edited for 1 hour and 15 minutes before I got up and asked what…read morewas going on. They don't have a hygienist the dentist actually does the cleaning which Donald any sense. Ladies at front desk are unprofessional and didn't care they were losing a customer. Beware don't go there I don't even think they have the licensing to work.

I'm not sure I would trust this office during Covid. The receptionist, Beth, does not wear a mask…read moreeven after the state has mandated it. I looked up the health department rules and medical offices were always supposed to be wearing them. I guess maybe it's a good thing that Beth is a hypocrite because when someone else walked in without a mask she made them put a mask on!

Dr. Nash is the best dentist by far I have worked for in over 30 years of dental hygiene. He is…read morehonest and has integrity-which means he does his best on each and every patient. Period. KDuncan

My son has been in his braces now about 2 years. 5 times now we have had to return within days…read morebecause a bracet popped off. The issue was addressed with the orthodontist and he blamed the kid saying oh he is obviously chewing on his mouth gaurd during his sport..which is a rude assumption because he never even wears his mouth gaurd! In addition one of the occurances of a bracet coming off was literally one minute after my son got out of the chair, we walked up to schedule the next appointment and all of a sudden he tells me a bracet came off. Its crazy to think about home much money this place charges for braces compared to others and this is the kind of product result. Looking at previous reviews-looks like this has been occurring for years-In addition my sons friends at school say the same thing is happening to their braces from Molen. Time to rethink the products you are using.

Great at fixing teeth. They are used to working with children not adults. They treat symptoms. Rick…read morecomes in, says do the this, add that, talks to the technician. he's used to kids, not adults. I have a masters degree, served in three combat campaigns and literally put people into space. I'm 60 years old. He talks to me like I'm 10. It's cute. I leave with a capri sun. I'm not sure entirely what he's doing. But it looks great so trust the process.

New patient-got told I had 8 cavities that all needed to be filled. Only went in for a cleaning…read morewith no pain or sensitivity. Went to another dentist (light) and was told I did not have any cavities and my teeth were in great shape. Not sure if this was was an error on their part or were just trying to get my money but I do not recommend.

I never thought I should be leaving a Dental Office a 5 star review but Sunrise Dental has earned…read moreit. I went over 15 years without going to a dentist due to fear after a bad experience with oral surgery. Last year I broke my tooth and had to go. I called Sunrise because they were the closest. They were busy but I was in pain so they said "just come now". Everyone was so kind and accommodating and they fixed me up right there. Over the next year they got my oral health all back on track after my 15 year break. Yesterday I had the oral surgery that was started 15 years ago finished. I had so much anxiety going into this that I almost canceled a few times. It actually ended up being a good experience. They were quick. They were kind. I experienced no pain and 24 hours later my recovery is going very well. It even cost less than the estimate when I went to pay, because according to the receptionist it was easier than they expected and had quoted. This office is kind, honest and highly skilled in what they do.